This document provides information about a training session on using a client-centered sales approach. The training teaches associates how to build rapport, ask questions, maintain rates and offer alternatives, respond to objections, and ask for the business in the right way. It is aimed at sales managers, representatives, and teams to help increase conversion rates and revenues. The training covers establishing credibility, being a good listener, gaining commitment, and using sensory language when leaving voicemails or using the telephone with internet prospecting. Attendees can order a mystery shopping call to evaluate their sales team's client interaction skills.

1. PRESENTIN G :
Stop Acting Like
a Salesperson
H oo s i e r H o s p ita l it y Co n f e r e n c e
Making an Impact with Client-Centered Sales™

2. Stop acting like a salesperson
1 Using a Consultative Apporoach:
2 The last word on budget:
3 Differentiating yourself from your Competition:
YOU:
THEM:
signatureworldwide.com

3. Seminar Workbook
4 Continuance
Continuance
Advancement
signatureworldwide.com

4. Help your clients find solutions
Arm your team with the tools they need to develop Description
and execute sales plans that get results. By using a non- This training session teaches associates a simple formula for
manipulative, client-centered approach, your sales team can better selling that is guaranteed to increase conversion rates and
convert more incoming sales inquiries and make better sales revenues by building transactional and relationship selling skills.
calls every week, thus driving incremental revenues.
Signature Worldwide, a leader in sales and customer service
Who Should Attend?
training, delivers a high-energy, interactive session filled with • Vice Presidents of Sales • Account Managers
role-plays and best practices that will help anyone responsible • Directors of Sales • Sales Representatives
for closing a sale! • Sales Managers • Inside/Outside Sales Teams
• Business Development • Field Sales Representatives
The Client-Centered SalesTM Course Covers: Managers • Counter Sales Representatives
• stablishing credibility and rapport within the first minute of
E • Regional Managers
a customer interaction •
• How to ask better questions and be a better listener Learning Objectives
• How to maintain higher rates and offer alternatives • Search the Internet and identify potential contacts
• Responding to issues, concerns and objections • Create effective email communications
• Gaining commitment that builds client loyalty • Identify the do’s and don’ts of email prospecting
• Using sensory language when leaving voicemails
• Asking for the business at the right time and in the right way
• Use the power of the telephone in tandem with the Internet
Order a free sales mystery shopping call today
• Does your sales team know the right answers to customers’ questions?
• Do they identify caller needs and create value before quoting rates?
• Do they ask for the business?
The level of service you provide your prospects does make a difference.
Don’t waste a single opportunity. Contact Amber Anthony Fox (614) 766-5101
or email amberanthonyfox@signatureworldwide.com to take advantage of this offer.
5115 Parkcenter Avenue | Dublin, Ohio 43017 | Phone 800.398.0518 | signatureworldwide.com