#Caring4NHSPeople - virtual wellbeing session 10 June 2020 - supporting leaders' wellbeing

1. Supporting our Leaders
Virtual Community Meeting
10th June 4pm
#Caring4NHSpeople
Welcome to our weekly wellbeing webinars:
The health and wellbeing of our NHS people during the
Covid-19 response

2. Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your job role
• Share one nice thing that has
happened this week
• Send to “all participants” To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople

3. Our Wellbeing Community: https://tribe.horizonsnhs.com/
#Caring4NHSpeople

4. To join the mailing list of people who get the
information about this community:
http://horizonsnhs.com/caring4nhspeople/
Building a Wellbeing Community
#Caring4NHSpeople

5. Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your job role
• Share one nice thing that has
happened this week
• Send to “all participants” To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople

6. Supporting our Leaders
Virtual Community Meeting
10th June 4pm
#Caring4NHSpeople
Welcome to our weekly wellbeing webinars:
The health and wellbeing of our NHS people during the
Covid-19 response

7. Aims of the Wednesday sessions
• Offer support, ideas, knowledge and
wisdom to those with a role in
supporting the health and wellbeing of
our staff
• Share the range of wellbeing support
activities that are available
• Connect with each other and
collectively build our community of
those who support the health and
wellbeing of our health and care staff Photo by Petr Macháček on Unsplash

8. • Welcome – Elizabeth Nyawade & Zoe Lord
• Update on the National Support Offer – Sonya Wallbank
• Supporting our Leaders – Jacqueline Davies
• Compassion – Professor Michael West
• Conversation with – Jacqueline, Michael, Helen Bevan
• Call to action & closing remarks - Elizabeth Nyawade & Zoe Lord
#Caring4NHSpeople

9. The team today
Chat box facilitators
Contributors
Zoe Lord
Facilitators
Social Media
Leigh Kendall
Elizabeth Nyawade
Paul Woodley
Technical hosts
Zarah Mowhabuth
Tej Riat
YouTube host
Dr Sonya
Wallbank
Jacqueline
Davies
Dr Helen
Bevan
Louise PrattKaren Dumain
Professor
Michael West
Lynsey OgilvieIan Baines

10. An update on
the National
Wellbeing Offer
Dr Sonya Wallbank
Health and Wellbeing Clinical Lead,
NHS England & Improvement
#Caring4NHSpeople

11. people.nhs.uk
*Coaching and mentoring for leaders
*Leadership support circles
*10 evidenced-based behaviours for leading through COVID-19

12. National Helpline National Text line Apps and self help People.nhs.uk
website
Number of calls:
3120
Number of
conversations:
1486
Downloads: 122,178 Sessions: 146,773
Average duration:
15 mins
Peak hours:
18:00-22:00
Most visited pages during June
Support now
Communicating with Children about COVID-19
Bereavement Support during COVID-19
Coaching and mentoring for leaders
Frequent issues:
• Relationships/family worries
• Worries about school returning
• Anxiety/stress
• Money/practical concerns
• Mental and physical health concerns
• Loss/bereavement issues
Coming next:
- Specific children of key worker support
- Seacole programme of work to include a roll out of mental
health support delivered with and through community and faith
networks
- Common room spaces and connect groups with BAME
colleagues in mind
- Trauma informed organisations training – what are the likely
conditions we might see and how do we help
Uptake and information as we
transition - May’20

13. Our Wellbeing Community:
https://tribe.horizonsnhs.com/
#Caring4NHSpeople
To join the mailing list of people who get
the information about this community:
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople
Staying in touch…

14. To be entered into a draw for
a 30 minute coaching session
with one of the presenters
Please answer our
sensemaker survey asking
about your experience
supporting staff wellbeing
during Covid-19
*survey takes
just 10 minutes!*
The survey will be posted in the chat box
during this webinar and will also be
emailed to those on our mailing list.

15. Supporting our
Leaders
#Caring4NHSpeople
Jacqueline Davies
Director of Leadership
Development and
Lifelong Learning,
NHSE&I

16. Put your own Oxygen
mask on first
• Resilience is a core leadership
practice
• It works inside out
• It requires intellectual, emotional &
physical mastery
• You will get stuck
• Stay conscious

17. Compassionate
Leadership
Professor Michael West
Visiting Fellow, King’s Fund

18. Compassion in Health and Social Care
• Compassion from anaesthetists vs sedatives
– patients calm but not drowsy. 50% lower
requirement for opiates post surgery and
shorter stay.
• Patients randomly assigned to compassionate
palliative care survived 30% longer
• Diabetes – optimal blood sugar control 80%
higher; 41% lower odds of complications
• HIV patients 33% higher adherence to
therapy and 20% lower odds detectable virus;
• 21 RCTs large improvements in service-user
depression, anxiety, distress and wellbeing

19. Compassion
19
Compassionate leadership for compassionate
health and care services during the crisis and in the
future
• Attending: paying attention to staff – ‘listening with
fascination’
• Understanding: shared understanding of what they face
• Empathising
• Helping: taking intelligent action to serve or help
West, M. S., & Chowla, R. (2017). Compassionate leadership for compassionate health care. In P. Gilbert
(Ed.).Compassion: concepts, research and applications. London: Routledge, 237-57.

20. Compassionate Leadership
Attending Understanding Empathising Helping
Effective Leadership Inclusive Leadership Collective Leadership
• Direction A
clear, shared,
inspiring
purpose
• Alignment
Clear goals for
people and
teams aligned
with the vision
• Commitment
Developing
trust and
motivation
System Leadership
•Clear, shared,
inspiring purpose
or vision
•Positively valuing
difference
•Frequent contact
•Continuous
commitment to
equality and
inclusion
•Clear roles and
strong teams
•Everyone has
leadership
responsibility
•Shared
leadership in
teams
•Interdependent
leadership
across
boundaries
•Consistent
leadership style
across the
organisation
•Shared vision
and values
•Long term
objectives
•Frequent
contact
•Constructive
and ethical
conflict
management
•Mutual support
and altruism
across
boundaries

21. Compassionate
Leadership
Professor Michael West
Visiting Fellow, King’s Fund

22. In Conversation with…
Professor Michael West
Visiting Fellow, King’s
Fund
Dr Helen Bevan
NHS Horizons Team
Elizabeth Nyawade
Deputy Chief People
Officer
St George’s Hospital
Jacqueline Davies
Director of Leadership
Development and
Lifelong Learning,
NHSE&I

23. When it come to the wellbeing of our
people, what one positive change has
happened that you would like to keep
for the future?

24. Very helpfulNot helpful
To what extent has today’s session been useful in
your own role supporting staff health and wellbeing
during and after Covid-19?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox

25. Please share in the chat box
one practical action are you
going to take following our
session today.
#Caring4NHSpeople