Report from the #ProjectA tweet chat about partnership working held on 15 August 2018

1. Compiled by: Leigh Kendall @leighakendall ,
Bev Matthews @bevmatthews_, Lynsey Oates
@oateslynsey, and Camilla Lindo
@camilla56026807 of the Horizons team.
#ProjectA
Tweet chat
summary
15th August 2018

2. Contents
Slide
What happened in the tweet chat? 3
What were the outputs? 4
What is #ProjectA? 5
The themes that emerged:
- Community Support to Prevent Emergency
Calls
- Multi Disciplinary Team Working
- Partnership Working
- Data Intelligence
- Access to Patient Records
- Nobody’s Patient
- Staff wellbeing
6-12
Crowdsourcing the ideas 13
Data sources 14
Dates of future chats 15
Continuing the conversation 16

3. What happened in the tweet chat?
On 15th August at 7pm the Horizons team hosted a 60
minute #ProjectA tweet chat seeking responses to the
following questions:
1. Introduce yourself – hello my name is…
2. What are the barriers that prevent effective joint
working to improve patient care (thinking about the
context of improvement ideas around things like falls,
mental health, and alcohol).
3. How can organisations involved in urgent and
emergency care work across organisational boundaries
to transform care for patients?
4. What is your one big idea for easing pressures across
the urgent and emergency care system?
104 people participated with a total
audience of 241,126 generating
478 tweets and 61 new ideas!
Source: FollowtheHashtag
The ProjectA influencers. Source: Symplur
Most participants were from the UK,
with some in the US, Europe,
Australia, and Japan.
Source: FollowtheHashtag

4. What were the outputs?
The #ProjectA team evaluated the 478 tweets* from the tweet chat and identified 61
as specific ideas that could be added to the ideas platform. Some will be new posts
and others may add support or breadth to existing ideas.
We grouped the ideas into the following themes:
- Community Support to Prevent Emergency Calls
- Multi Disciplinary Team Working
- Partnership Working
- Data Intelligence
- Access to Patient Records
- Nobody’s Patient
- Staff wellbeing
Each person who initiated the tweet has been invited to post their idea on to the
ideas platform.
*Please note that this curation includes only those tweets that included the hashtag #ProjectA

5. What is #ProjectA?
#ProjectA (for ambulance) is a 12
month project to mobilise frontline
ambulance staff and patients to
identify and implement ideas that will
contribute to improvements in urgent
and emergency services.
The project was initiated by Simon Stevens, the Chief Executive of NHS England,
after he spent time with ambulance crews in London and the Midlands. Simon
identified the potential for frontline ambulance staff to play a much bigger role in
innovation, service redesign and problem solving. He has asked the NHS Horizons
team to work with the Association of Ambulance Chief Officers (AACE) to develop a
year-long initiative that supports and builds on the excellent work that is underway
in many parts of the system and builds on the ideas and energy of frontline
ambulance staff.
The ambition is to identify at least four major change ideas that can be
developed, prototyped and implemented by frontline staff across all ten ambulance
trusts, in time to start making a difference in winter 2018/19. The whole ethos and
approach of #ProjectA is one of co-production and collaborative decision making.

6. Community support to prevent emergency calls

7. Multi Disciplinary Team working

8. Partnership Working

9. Data Intelligence

10. Access to Patient Records

11. Nobody’s Patient

12. Staff Wellbeing

13. Crowdsourcing the ideas
The #ProjectA Ideas Platform has been designed around five specific challenges
that emerged from the work at the launch event on 28th June. These are:
• The partnership with the public challenge
• The patient pathways challenge
• The roles, practices, wellbeing and career progression challenge
• The working with partners challenge
• The thinking the unthinkable and current “rules” and perceptions challenge
The #ProjectA Ideas platform will remain live until September 2018 and is being
underpinned by five tweet chats, each focused on one of the five challenges.
Leigh Kendall, Communications Lead, NHS Horizons
How to run a successful twitter chat

14. Data sources for this analysis
1. Follow The Hashtag
http://analytics.followthehashtag.com/#!/archive/projecta-dashboard-v1-2018-
08-16-1?id=dashboard&from=20180815180000&to=20180816230000
2. Symplur healthcare hashtag project:
https://www.symplur.com/healthcare-
hashtags/ProjectA/analytics/?hashtag=ProjectA&fdate=8%2F15%2F2018&sho
ur=10&smin=0&tdate=8%2F15%2F2018&thour=15&tmin=0

15. Dates of future tweet chats
Partnership with the public Tues 17 July 7-8pm #ProjectA
Patient pathways Thurs 26 July 7-8pm #ProjectA
Roles, practices, our wellbeing and
progression
Wed 8 August 7-8pm #ProjectA
Working with partners Wed 15
August
7-8pm #ProjectA
Thinking the unthinkable, current
“rules” and perceptions
Tues 21
August
7-8pm #ProjectA
Join us on the tweet chats:

16. Continuing the conversation:
ProjectA.Crowdicity.com