The document provides an overview of Module 1 of The School for Change Agents online course. It introduces the session leads and technical support staff, encourages participants to engage on social media using the hashtag #S4CA, and outlines the topics and capabilities that will be covered during the module, including being a change agent, building capability, and starting change from within oneself. It notes that over 10,000 people from around the world have participated and discusses certification options for completing all 5 modules. The session then begins an interactive discussion of key change agent concepts through polls and breakout group activities.

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theedge.nhsiq.nhs.uk/school/
Module 1:
Change Starts With Me
@Sch4Change #S4CA
team
Brought to you by the

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Welcome to a global community
of change agents!
More than 10,000 people from around the world
have now taken part in The School for Change
Agents, including:
Argentina, Australia, Austria, Belgium, Brazil,
Canada, Denmark, England, France, Georgia,
Germany, Greece, India, Ireland (Republic), Italy,
Netherlands, New Zealand, Nigeria, Norway,
Northern Ireland, Pakistan, Qatar, Russian
Federation, Saudi Arabia, Scotland, Singapore,
Slovenia, South Africa, Spain, Sweden, Switzerland,
Thailand, Tunisia, Ukraine, USA, Wales

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The team today
Session Lead:
Helen Bevan
@HelenBevan
Olly Benson
@OllyBenson
Leigh Kendall
@LeighAKendall
Kate Pound
@KateSlater2
Lead
facilitator:
Pip Hardy
@PilgrimPip
Chat Room Monitors Twitter Monitors
Louis Warner
@LouisWHorizons
Technical Support
Joanna Hemming
@JoannaHemming
Paul Woodley
@PaulWoodley4

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Make your mark!

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Where on earth are you?

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Where in the
UK are you?

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Joining in today…and beyond
• Please use the chat box to contribute continuously during the
talk
• Please tweet using hashtag #S4CA and the handle
@Sch4Change
• Send a request to join our Facebook group School for Change
Agents https://www.facebook.com/sch4change/
• We will produce summaries of each module discussion using
Steller and put on the website

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Functional
thinking
(the things we do)
is all about
building capability
Capability
thinking
(our ability to do
things)
Source of images: thenounproject.com

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Peter Fuda’s Transformational Change
Agent Framework
Skills and methods for creating
change
Possibilities, opportunities, things in
a different light
A role model first and a preacher
second
Source: Peter Fuda (2012) 15 qualities of a
transformational change agent

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The School has been formally evaluated by the Chartered
Institute for Personnel & Development
• Change knowledge
• Sense of purpose & motivation to improve practice
• Ability to challenge the status quo
• Rocking the boat & staying in it
• Connecting with others to build support for change
Positive effect on EVERY dimension of impact
at both individual and organisational level

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Each week we’ll cover different
change agent capabilities
16th February: Being a change agent: change begins
with me
23rd February: From me to we: making connections
and building communities
2nd March: Rolling with resistance
9th March: Making change happen
16th March: Moving beyond the edge
Source of image: thenounproject.com

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1 = little experience, skill and/or confidence
10 = highly experienced, skilled & confident
What’s your starting point
as a change agent enrolled
in the school?

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Certification and Continuing
Professional Development
Nurses, Midwives and Allied Health Professionals
Use the school experience as part of your CPD reflective
account for revalidation
Doctors
We have applied for CPD credits for the school
Everyone
If you watch all five of the talks and
demonstrate you have applied the
learning, you can apply to become a
certificated change agent (and it’s free)

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Change agent capabilities
in module 1
• Ripple intelligence: acting on changes
and trends in a fast moving world
• Operating at the edge
• Working with old power and new power
• Being a rebel, not a troublemaker
• Self-efficacy: belief that I can personally
create change
• Starting from a place of love
Source of image: thenounproject.com

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The Fundamental Law of
Conventional Conferences
The sum of the
expertise of the
people in the
audience is greater
than the sum of
expertise of the
people on stage
Dave Winer
“
“
Source of image: www.citynet.com

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Source: http://www.slideshare.net/alwynlau/learning-theories-learner-needs

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Source: @NHSChangeDay

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“New truths begin as heresies”
(Huxley, defending Darwin’s theory of natural selection)
Source of image:
installation by the
artist Adam Katz
www.thisiscolossal.com
Via @NeilPerkin

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Ripple intelligence
The ability to see trends,
understand risks and
opportunities and connect the
dots
Source: Heidrick and Struggles (2017)
The CEO Report: embracing the paradoxes of leadership and the power of doubt

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Change is changing

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Kinthi Sturtevant, IBM
13th annual Change Management
Conference June 2015
We rarely see two, three or four
year change projects any more.
Now it’s 30-60-90 day change
projects

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Change is changing

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Empower your staff to be the voice of the
organisation. They’ve got audience & credibility
Source: http://info.socialchorus.com/rs/socialchorus/images/Get-Your-Entire-
Organization-On-Board-with-Employee-Advocacy-SocialChorus.pdf
Source of image: Linked In

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Change is changing

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Change is changing

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Change is changing
Change is moving to
the edge

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http://www.slideshare.net/Openpolicymaking/060715-change-cardscollated?next_slideshow=1
An example from the
Cabinet Office

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Why go to the edge?
“ Leading from the edge brings us
into contact with a far wider range
of relationships, and in turn, this
increases our potential for diversity
in terms of thought, experience
and background. Diversity leads to
more disruptive thinking, faster
change and better outcomes
Aylet Baron

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Jeremy Heimens, Henry Timms
This is New Power
old power new power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
Current
Made by many
Pulled in
Shared
Open
Relationship

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The Network Secrets of Great Change Agents
Julie Battilana &Tiziana Casciaro
As a change agent, my centrality in the
informal network is more important
than my position in the formal
hierarchy

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People who are highly connected
have twice as much power to
influence change as people with
hierarchical power
Leandro Herrero
http://t.co/Du6zCbrDBC

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We need rebels!
•The principal champion of a change initiative, cause
or action
•Rebels don’t wait for permission to lead, innovate,
strategise
•They are responsible; they do what is right
•They name things that others don’t
see yet
•They point to new horizons
•Without rebels, the storyline never
changes
Source : @PeterVan http://t.co/6CQtA4wUv1

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If you put fences around people, you
get sheep. Give people the room they
need
William L McKnight

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What happens to
heretics/radicals/rebels/mavericks
in organisations?

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43. #S4CA @sch4changeSource: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out

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We need to be boatrockers!
• Walk the fine line between
difference and fit, inside and
outside, rock the boat but
manage to stay in it
• Able to challenge the status
quo when we see that there
could be a better way
• Conform AND rebel
• Capable of working with others
to create success NOT a
destructive troublemaker Source: Debra Meyerson

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Source : Lois Kelly www.foghound.com
There’s a big difference between
a rebel and a troublemaker
Rebel

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Reflection
• What are your insights around “rebels” and
“troublemakers”?
• What moves people from being “rebel” to
“troublemaker”?
• How do we protect against this?

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Source : Lois Kelly www.rebelsatwork.com
Rebel
There’s a big difference between
a rebel and a troublemaker

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Change starts with me
Source of image: jasonkeath.com

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"There’s only one
corner of the
universe you can
be certain of
improving, and
that’s your own
self."
Aldous Huxley
Source of image: timcoffeyart.wordpress.com

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“The success of our actions as change-makers
does not depend on what we do or how we do it,
but on the inner place from which we operate”
Otto Scharmer
Leading from the emerging future

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1. able to join forces with others to create action
2. able to achieve small wins which create a sense
of hope, possibility and confidence
3. More likely to view obstacles as challenges to
overcome
4. strong sense of “self-efficacy”
 belief that I am personally able to create the change
Four things we know about
successful boat rockers
Source: adapted from Debra E Meyerson

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Self-efficacy
There is a positive, significant
relationship between the
self-efficacy beliefs of a
change agent and her/his
ability to facilitate change
and get good outcomes
Source of image:www.h3daily.com

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Source: @NHSChangeDay

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Source: @NHSChangeDay
What is the issue here?
“permission” ?
(externally generated)
or
Self efficacy ?
(internally generated)

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Building self-efficacy: some tactics
1. Create change one small step at a time
2. Reframe your thinking:
• failed attempts are learning opportunities
• uncertainty becomes curiousity
3. Make change routine rather than an exceptional
activity
4. Get social support
5. Learn from the best

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Being a great change agent is about doing,
seeing and being change

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Avedis Donabedian
Ultimately, the secret
of quality is love.
…… If you have love,
you can then work
backward to monitor
and improve the
system

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Tactic for change agents:
Out-love everyone else
Source of image: Bradley Burgess

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Source of image: Wales Audit Office https://www.youtube.com/watch?v=I-b9YLz193o

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How to take part
• Instructions in News from Jo
• Send an email to say you want to take part in the RCT
to joannahemming@nhs.net
• We will randomly match you with another
participant in the School for Change Agents from
anywhere in the world.
• At some time in the next four weeks, arrange to have
a conversation over Skype (or other communication
system) with a cup of coffee!

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We hope you enjoy your learning
discussion and look forward to our
next four weeks
23rd February: From me to we:
making connections and building
communities
2nd March: Rolling with resistance
9th March: Making change happen
16th March: Moving beyond the edge
Source of image: thenounproject.com

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What happens next
• Stay with us on the WebEx if you would like to
join a virtual learning group
• Sign off of the WebEx if you are having your
own face to face learning group locally or at a
different time
to stay and join a
virtual learning
group

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Breakout rooms – virtual
learning groups
• If you stay with us on the WebEx, we will allocate you to
a virtual learning group for the next 30 minutes
• The other people in your learning group will be other
change agents who have joined the school
• The purpose of the learning group is to apply the
learning from the School for Change Agents to your own
setting
• There will be a facilitator in your learning group to help
your discussion
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• A message will pop up in the middle of your screen asking if you
wish to join the breakout room session. Please click to accept
this.
• Upon moving to the breakout room you will be able to unmute
your audio so you can speak.
• The unmute button can be found at the bottom of the
participant panel – it looks like an old-fashioned microphone.
• If you have problems in the breakout room please raise your
electronic hand and someone will join to support you.
If you are using an iPad or tablet, you won’t go to a room.
We will have a discussion in the main room
What happens when we go in to
the breakout rooms: