1. Humera H. Chunawala AL AMIR TOWER
12TH
FLOOR, FLAT NO.1205
DONGRI, MUMBAI- 400009
Email – belim_humera@yahoo.co.in
Mobile: 9324624279
My objective
To be part of an effective and dynamic organization, where I can grow professionally together with being able to
deliver to the best of my capabilities and to put all that I've learnt into practice to the best of my abilities and to the
satisfaction of my peers, scaling new heights, thus enhancing myself professionally, and further integrating with its
application for the benefit of the organization.
Work Experience
Total: 9 Years and 9 Months with Operations and Client Service.
Present:
 Standard Chartered Bank - Feb 2012 to Till Date
Designation: Service Manager (BSSM) – Feb 2012 to Till Date
Job Profile – Consumer Banking - Branch Banking (Upselling & Servicing)
• Solving customer queries related to cheques, account opening, investments, ATM card/Pin, Credit cards,
Personal Loan, Mortgages etc (NR or Resident customers)
• Helping Walk-in customers on their queries
• Processing KYC documents of the clients to get the same updated in the system and end to end follow-up
for completion
• Placing requests for the clients related to – cheque book, ATM card or Pin Reissuance, Net banking, online
banking etc.
• Processing of Remittance (OTT and ITT) of the clients
• Generating Leads for Insurance/Mutual Funds (Investment)/Personal Loans/Credit Cards etc.
• Opening of Accounts , Dormant Activations, Unclaimed account settlement or activations.
• Raising Customer Complaints and follow-up until resolved
• Helping/Directing customer registering/using internet banking.
• Handling referrals
• Resolving customer complaints and raising if required.
• On boarding clients on Digital Chanel
 Standard Chartered Bank - May 2010 to Jan 2012
Designation: Officer – May 2010 to Jan 2012
Job Profile – Wholesale Banking- Client Service Group - Operations
● Handling Corporate Clients queries related to cash.
● Solving Client Queries with the help of System for Over Draft Account, handling and resolving Customer
Complaint Letters.
● Solving client query of RTGS/NEFT transactions.
● Handling setup of CASH PICKUP and DELIVERIES.
● Arranging of Cash pickups

2. ● Handling referrals
 Standard Chartered Bank, Mumbai – From August 2009 to May 2010
Designation: Officer - From August 2009 to May 2010
Job Profile – Wholesale Banking- CMS – Cash Management Operations - Operations
● Worked with logistics team in CMS (Cash Management Operations – Logistics)
● Setting up of New IP locations
● Ensuring that all the required details are received from the product team such as bank details, client code
for local or bulk cheque
● Updating of IP location files
● Sending of Start-up letters to vendor to start the pickup and following up for the status of the same.
● Sending the details to master setup team to update the records in systems
● Generating letters for start-up of new location/new client, change of vendor address, change of vendor
address/client address, change of client code etc
● Negotiating on price with the vendors
● Ensuring that approvals for all distance pickup are in place and monitoring file for distance pickup
● Generating of Cash Start-up Letters
● Handling of STS (Straight to Service)/Non-CMS pickup
● Coordinating with vendors for arrangement of pickup and delivery on time
● Handling Continuous stationery and Cheque book requests for PAN India Clients
● Learnt billing simultaneously with daily work
● Reconciliation and Settleling of Vendors bills
● Handling desktop stationery and toner along with daily BAU schedule for Pan India locations (SCB
Branches)
● Timely renewal of client and vendor agreements
● Maintenance of complain matrix for vendor appraisal
● Generating of Appraisal Letters post receiving complaint matrix from Pan India Locations and sending
the same to respective vendors on time.
● Following up with vendors for acknowledgement of appraisal letters
● Handling operation related queries of the clients
● Keeping track on Minutes of Meeting
● Filing of Appraisal Letters and Minutes of Meeting
● Getting Revised Schedule of Charged from Vendors quarterly
Additional Responsibilities
● Making of Process Notes
● Prepared process notes for cheque book and continuous stationeries for DOI.
 Standard Chartered Bank - From June 2009- August 2009

3. Designation: Assistant Manager
Job Profile – Wholesale Banking- RTGS - Operations
● Authorizing the transactions of RTGS and NEFT as per TAT
● Scrutinizing of forms before processing or authorizing
● Verification of signature and transactions
● Posting entries in the system when shortage of staffs
 American Express Bank Ltd.
(Now known as Standard Chartered Bank)
Designation: Officer – From January 2008 to June 2009
Job Profile
● Setting up of new accounts as well as closures
● Firing of R2Web reports for Stop payment, closed accounts, New Accounts opening, Daily dormant
accounts, Block Maintenance reports Demand Accounts Maintenance, Change of Address &
Reclassification reports.
● Handling of Account Opening and Maintenance.
● Checking of Documentations of various accounts opening.
● Scanning of Account opening forms, Signature cards and indexing the same.
● Maintenance of account such as Updating of address, Phone numbers, Auto email, Inputting of Cheque
Books, ATM Cards.
● Mapping of RM Codes, Marking of stop payment and sending confirmation to the customers, Updations
of Fax and email Indemnity as well as NBC Updations, Changes in Customers benefits, Closure of
Accounts and preparation of closure memo and letter and sending the letter and closure cheque to the
customer/client.
● Processing of Salary Uploads Trade Finance, Travel and Reimbursement and confirming it to the
branches and production centre as well as to the data centre people.
● Handling of month end statement as well as coordinating with the vendor to get the same printed
dispatch on time to the Customers.
● Keeping a track on Return Mail related to Customer Statement, Cheque Book and ATM cards.
● Prompt response of Customer queries related to Cheque Books, ATM cards and Statements.
● Arranging to fulfill the requirement of cheque books to the customers
● Handling dormant accounts and making dormant reports every month end.
● Daily following up on dormant reports in case if the a/c have turned active due to any debit or credit in
the account and simultaneously making the same as dormant again.
● Giving balance confirmation to the dormant clients on request.
● Destruction of Cheque book and ATM cards if the client does not turn up and making the memo or
report for the same.
● Handling Home Banking – Checking of Home banking bundles and following up with the call centre if
login forms not there or not stamped or not signed. Similarly doing follow up with the CMS (Vendor) if
their stamp not available on the form and get it done on priority.
● Updating the KYC date in the system i.e. in IWV, getting the same scanned and indexing of the same.
● Filing of KYC.
● Handling of daily schedule and completing the same by end of day.
● Quarterly reviewing of the files in vault as being the custodian

4. ● Making Payment Requisition and forwarding to the administration department and following up till the
bills are ready.
● Making stationery requisition for the whole team on their behalf.
● Dealing with PAN India branches for statements and stop payments if the client is a National Banking
Client (NBC).
● Learning Fixed Deposits and Mutual Funds simultaneously along with my daily task.
● Handling projects of migrations (Merger of American Express Bank Limited with Standard Chartered
Bank) with team members as well as independently.
● Solving queries of the customers related to migration such as addition of signatories, signatures not
captured in the system and also joint account holders names not captured in the system.
Additional Responsibilities
.
● Handled three peoples desk independently for three months in absence of my colleagues.
● Co-ordinating with IT Department for improvement in the existing software’s.
● Setting up processes in different profiles of Operations.
● Handled migration project – moving of accounts and documents to SCB from AMEX
 American Express Bank Ltd.
(Now known as Standard Chartered Bank)
Designation: Officer – From December 2006 to June 2007
Job Profile – Officer – Wealth Management Operations
● Worked as an officer at front desk for 1.5months.
● Worked as a CSO with Financial Advisory Services (FAS) department for 5months.
● Managing Pan India Operations (all ICICI Securities Centre’s across India) for Franking Activities and
Account Opening Form Printing.
● Faxing of Rate sheets to platinum customers
● Following up with the clients for the shortfall in their accounts.
● Following up with the client for variation in signature.
● Making KYC Review for the RM’s
● Preparing MIS on daily, weekly, monthly and yearly Basis
● Dealing with customers, staffs for account opening as well helping customers to fill the forms.
● Checking of AOF and the documents before sending the same to the operations department.
● Proactively helping RM’s in filling of Mutual fund forms (Reliance, Punjab National bank, ICICI
Prudential, Templeton, and HDFC).
● Making of confidential reports.
● Taking approval’s for intra-day from Branch Manager in absence of RM and getting work done on
priority.
Additional Responsibilities
● Taking approvals on behalf of the RM’s.
● Reconciliation and Settleling of Vendors bills.

5.  Aisha Bai Haji Abdul Latif Charitable Trust - 6 months
Designation: Assistant Teacher – From June 2006 – December - 2006
Job Profile
● Handling of class III students.
● Making reports
● Taking monthly meetings with Parents
 Pactel Telecommunications – 2 Months.
Designation: Executive – From October 2005 to November 2005
Job Profile
● Checking of emails from the client.
● Taking orders of printers and scanners.
● Preparing of vouchers in tally and processing bills
 Win Academy – 2.5 years Part Time.
Designation: Lecturer – From June 2005 to April 2008
Job Profile
● Teaching on social Studies to standard IX & X class.
● Setting Papers & checking the same
Qualification
 M.Com from K. P. B. Hinduja College of Commerce. – Year 2007
 B.Com from Mumbai University, Kinshindchand Chellaram College -Year 2005
 S.S.C. from Diamond Jubilee Girls High School -Year 2000
Other Qualification
 UPSC cleared preliminary.
 MSCIT
 Tally
 AMFI Certified
 GI & LI Certified
Computer Awareness
 MS-Office & Internet.
Extra Curricular Activities
 Proactively participate in CSR activities

6. Hobbies
 Reading and Collecting articles
 Singing and Listening to Music
 Dancing and Painting
Personal Details
 Date of Birth : 12th
August 1984
 Marital Status : Married
 Languages : English, Hindi, Marathi and Urdu.

7. Hobbies
 Reading and Collecting articles
 Singing and Listening to Music
 Dancing and Painting
Personal Details
 Date of Birth : 12th
August 1984
 Marital Status : Married
 Languages : English, Hindi, Marathi and Urdu.