1. John Godec: “How to
Deal with Public Anger?”
IAP2 USA Monthly Practitioner Call
June 4, 2012

2. Housekeeping
• This webinar is being recorded and may be
made available to IAP2 USA members in
the future.
• Please mute your line if you’re joining us
from a noisy location. Thanks!
• Slides and call notes will be made available
over the coming days.

3. Today’s Agenda
1. Quick round of introductions
2. Conversation starter: John Godec on
“public anger”
3. Q&A
4. Announcements

4. How to…?
• Got questions for John? Use the “raise hand”
feature or post questions via chat.
• On Twitter? Use hashtag #IAP2USA.
• Got feedback? Join the online forum in our
member section or share comments here:
• Blog: http://blog.iap2usa.org
• Social media: http://iap2usa.org/social
• Phone, fax & email: http://iap2usa.org/contact

5. 1. Introductions
• A-Z
• State your name, location & affiliation
• 10 seconds or less

6. 2. Conversation Starter

8. The things that actually harm people and
the things that concern people….are
completely different.
The correlation between a hazard and
most people’s fear about that hazard is
statistically insignificant.

9. Course Accomplishments
• Better Understand Causes of Public
Anger
• Know How that Anger Hinders Public
Participation
• Predict, Prevent and Manage Public
Anger
• Reduce Outrage and Rebuild Trust

10. The Spectrum

11. The Big Six Strategies
1. Stake out the middle, not the extreme.
2. Acknowledge prior misbehavior and
inadequacies.
3. Acknowledge current problems.
4. Give others credit for achievements.
5. Share control and be accountable.
6. Pay attention to unvoiced concerns and
underlying motives.

12. Overcoming the Barriers
• Intellectual/Cognitive
• Psychological
• Organizational

13. Emotion, Outrage and
Public Participation
June 14-15 – Chicago
 November 14-15 – Toronto
March 14-15, 2013 – Calgary
… and in-house by request
GodecRandall.com
IAP2Canada.ca
ExtraordinaryTrainers.com
IAP2USA.org
PeterSandman.com

14. 3. Q&A

15. 4. Announcements

16. Upcoming Calls
• Our monthly practitioner calls are held the
first Monday of the month (usually), at
11am Pacific Time:
• Monday, July 2, 2012
• Monday, August 6, 2012
• Monday, September 10, 2012
• Full list: http://iap2usa.org/calendar

17. Upcoming Events
• Washington DC Symposium
Sept 20, 2012 in Washington DC
http://iap2usa.org/symposium
• 2012 North American IAP2 Conference
Sept 30-Oct 2, 2012 in Halifax, NS (Canada)
http://iap2canada.ca/conference
• 2013 North American IAP2 Conference
Salt Lake City, UT
(details soon)

18. IAP2 USA Membership
• Lots of new benefit/programs coming in 2012!
• Already a member? Don’t forget to…
• Check your renewal status
• Update your profile
• Check out our volunteer opportunities
• Ready to join?
• http://iap2usa.org/join

19. Thank you!
Please complete the survey as you exit the webinar.