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WHITE P APER
                                                               Consolidating SAP Applications for Improved Operational
                                                               Costs: Looking at S AP and Linux Running on IBM Pow er
                                                               Systems
                                                               Sponsored by: IBM

                                                               Randy Perry                     Jean S. Bozman
                                                               Aimee Bartlett                  Scott Guinn
                                                               December 2010
www.idc.com




                                                               EXECUTIVE SUMMARY
                                                               Enterprise applications support the daily operations of a business, which means that
                                                               they are vital to its ability to generate revenue and profit growth — and to account for
F.508.935.4015




                                                               it. Whether those applications support a supply chain, general accounting, personnel
                                                               management, or customer relationship management, they must be available to end
                                                               users and must be accessible enough to create "snapshots" of the business on a
                                                               daily, hourly, or, in some cases, near-real-time basis.
P.508.872.8200




                                                               IT customers have a choice of platforms on which to deploy these applications;
                                                               indeed, the applications may run on a mix of platforms throughout a datacenter or
                                                               across an organization. For organizations that rely on data to make business
                                                               decisions, the platform choices must include consideration of the operational
                                                               requirements and what it will take to deliver on the expected, and agreed-upon, levels
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA




                                                               of service for those applications.

                                                               IDC studied a group of enterprises that had done just that: They had deployed SAP
                                                               applications on IBM Power Systems servers running Linux server operating
                                                               environments and had been working with those systems for several years. The study
                                                               was conducted with the aim of finding out the results of initial investments in those
                                                               platforms and how those investments had impacted operational costs over time. Key
                                                               findings from the study include:

                                                                   Annual benefits totaled $25,000 per 100 users. For a large organization with
                                                                   10,000 users, this would amount to more than $2 million in benefits.

                                                                   Hardware savings amounted to $11,500 per 100 users or more than $1.1 million
                                                                   per 10,000 users.

                                                                   The utilization rate for servers more than doubled, from 34% to 70%.

                                                                   Over a three-year period, companies saw discounted benefits of $59,967 per 100
                                                                   users and an average investment of $13,625 per 100 users, resulting in a return
                                                                   on investment (ROI) of 340% and a payback period of 6.7 months.

                                                                   The results from the IDC study would be expected to be amplified if the study
                                                                   were repeated with POWER7 based systems because of the enhancements in
                                                                   POWER design that improve efficiency compared with POWER6 based systems.
SITUATION OVERVIEW
The economic downturn has greatly influenced how IT organizations and senior
business managers view IT spend. The business value of that IT spend must be
demonstrated in order to be justified and paid for. And yet, if current infrastructure is
not evaluated and vetted for operational costs, maintenance of the status quo in the
datacenter can also prove to be costly — even if no new systems are added.

That is why 2009 began an intense period of study and evaluation in which IT
managers looked at servers, storage, software, and services with an eye to keeping
overall capex costs in check while driving operational costs down. In many cases,
new IT purchases were kept to a minimum, while the study of what was already
in-house continued. Some of the results of this "inventory" process were surprising
with regard to the rapid growth of small servers, which individually kept server
purchases under the capex limits set by policy but collectively were causing
operational costs to rise, especially with respect to maintenance, IT staff costs, and
energy costs related to power and cooling.

This year, many organizations cautiously reentered the IT purchasing phase but did
so only if the avoidance of future hardware costs could be forecast and if existing
workloads could be consolidated into fewer server "footprints" in the datacenter. This
applied across the board — affecting all types of servers running all types of
operating systems.


Deploying Enterprise Applications in the
Datacenter

Many IT organizations have deployed enterprise applications across multiple "tiers" of
computing over time. This means that some are end-to-end applications — tapping
the Web-serving, application-serving, and database-serving "tiers" of the datacenter.
In other cases, specific enterprise application modules are deployed within a business
unit, such as those that support business unit analysis or accounts receivable.

The major enterprise applications, including those of SAP, are able to run on many
types of servers, hosted by many types of operating systems and processor
architectures. However, earlier trends toward highly distributed computing led to the
use of many dedicated servers, which ran just one application module, or the use of
multiple servers running the same application, for purposes of redundancy and
availability.

In many cases, this approach kept applications close to the end user, but it did not
take advantage of improvements in high-speed networking and the ability to
consolidate workloads onto more scalable servers for more efficient operation. Today,
customers have a wide range of deployment choices, and some have decided to
consolidate some — but not all — of these enterprise applications onto scalable
servers for central site management and to reduce ongoing operational costs
associated with maintenance, repeated software upgrades and security patches, and
the need to maintain large numbers of small servers, many of them distributed over
multiple sites.




2                                              #226173                                      ©2010 IDC
Reducing Operational Costs of Enterprise
Applications in the Datacenter

In recent years, IT organizations have developed a sharp focus on reducing
operational costs — including IT staff costs, management and maintenance costs,
and the costs of unplanned downtime, which can take important systems offline for
minutes, or hours, rendering those applications inaccessible for end users and end
customers within the supply chain. Energy costs associated with power and cooling,
which coincidentally increased during the recent economic downturn, are another
category of operational cost that has come under increasing scrutiny in recent years
given cost constraints across the business and limits on IT budgets.

IDC research has shown that rapidly increasing power and cooling and maintenance
costs have been top of mind for IT managers and datacenter managers — prompting
a cycle of evaluating current IT infrastructure to improve overall efficiencies, including
the use of datacenter floor space and energy efficiency. The adoption of virtualization
has helped in this regard, with many IT organizations leveraging virtualization to be
able to consolidate workloads onto fewer server footprints. But server design has also
changed, with multicore, multiprocessor systems playing an important role in
supporting workload consolidation and improved operational efficiency. Importantly,
the ability to manage the physical servers — and the virtual servers that are hosted
by them — has proven to be a key component of improving operational efficiency.


Consolidating Workloads on Scalable Servers
in the Next-Generation Datacenter

IDC's most recent annual Server Workloads and Server Virtualization studies have
produced demand-side, customer-based data that clearly demonstrates the steady
march toward improved efficiency in the datacenter. In fact, IDC research shows that
2010 was the "crossover" year in which the number of virtual servers exceeded the
number of physical servers shipped (see Figure 1), demonstrating the business value
of virtualization and consolidation of workloads.




©2010 IDC                                      #226173                                       3
FIGURE 1

Server Virtualization Crossover in 2010


        18,000,000
        16,000,000
        14,000,000
        12,000,000
        10,000,000
         8,000,000
         6,000,000
         4,000,000
         2,000,000
                 0
                       2005    2006     2007    2008     2009    2010    2011    2012

                              Physical servers            Virtual machines

Source: IDC, 2010




What's driving this consolidation is economics; hardware investments can be more
highly utilized than before, and the workloads can still be isolated from each other to
prevent unplanned downtime or contention for resources (processors, memory, I/O).
Consolidation and virtualization are increasingly combined, across the board, whether
on x86 servers, RISC servers, or mainframes. At the same time, virtualization
management, often involving automation, has become essential for keeping
operational costs low.

It may be surprising to many to discover that a large percentage of all business-
critical and mission-critical applications and databases are running on scalable
servers. These larger servers offer in-the-box capacity on demand, advanced
virtualization, and highly granular control of all resources under management.

As defined by IDC, business processing workloads running on servers today include
online transaction processing (OLTP), ERP, and CRM. These are mission-critical
workloads, which are highly demanding of computing resources. As seen in Figure 2,
a large portion of business processing workloads today (34%) run on RISC server
platforms — a type of server architecture on which the IBM Power Systems servers
are built. Figure 2 also shows the other major types of platform architectures: EPIC,
x86, and CISC (which is the basis for scalable host servers such as mainframes).
Business processing is one of seven major workloads types studied by IDC on an
annual basis, based on surveys of more than 1,000 customer sites. The other major
workload types are decision support (analysis of data), collaborative (email and
groupware), application development, IT infrastructure (e.g., support of networking
protocols and file/print), Web infrastructure (e.g., Web serving, proxy, and caching),
and industrial R&D (e.g., technical computing and high-performance computing).



4                                              #226173                                    ©2010 IDC
FIGURE 2

IDC's Server Workloads Revenues by CPU Type, 2009


         Business processing

              Decision support

    Application development

                   Collaborative

               IT infrastructure

            Web infrastructure

                 Industrial R&D

                              Other

                                        0        2,000     4,000   6,000    8,000   10,000 12,000 14,000
                                                                       ($M)


                                              x86          EPIC      RISC       CISC

Source: IDC's Server Workloads Multiclient Study, 2010




By consolidating workloads onto scalable servers, customers gain the advantages of
more computing resources, more capacity, improved management of workloads, and
more efficient use of real estate space and power than would be the case with larger
numbers of smaller servers distributed across the datacenter or multiple sites.
Although it cannot be suggested that all workloads could, or would, be fit onto just a
few scalable servers, it is possible to identify mission-critical applications that would
benefit from running on a scalable, highly available server platform.



IBM'S POWER SYSTEMS SOLUTIONS
The next-generation datacenter is all about capability — capability to scale up,
capability to be energy-efficient, and capability to host important workloads with high
reliability and availability. Due to the operational characteristics of IBM Power
Systems, some customers have studied ways to consolidate workloads onto more
scalable servers — even if they are accessed from multiple remote sites.

The business benefits can be impressive, with some aspects of operational costs
bring dropped dramatically compared with earlier scale-out deployments.




©2010 IDC                                                #226173                                           5
SAP on Linux Deployments: Contributing
Factors Cited by Respondents

For the SAP customers in this IDC study, leveraging Linux is an important way to
optimize their application deployment environment, making it easier to work with other
types of open source software for ease of integration. Many of them have had long
experience in working with Linux, whether because of longtime use or availability of
Linux expertise in their geographic market.

Importantly, access to a deep pool of Linux programmers and developers was often
cited by the study's respondents as a driver for choosing a Linux-based platform.
Finding and retaining programmers
with deep Unix skills is often         Deployment Scenarios for SAP with Linux on IBM Power Systems
expensive and difficult, compared
with the broader group of
                                      IBM is now shipping Power Systems based on POWER7 processors, refreshing
developers with Linux skills, many    its entire line of Power Systems servers in calendar year 2010. These servers
of the respondents said.              range from small entry servers in the Power Systems Express series to midrange
                                          and high-end servers that offer scalability and advanced virtualization,
                                          partitioning, and management capabilities.
In this study, all of the customers
were running SAP on their                 POWER7 processors bring faster performance, dramatically improved
                                          performance/watt energy efficiency, and up to eight cores per POWER7 multicore
enterprise systems. In some               processor. POWER7 supports more scalable, highly virtualized systems, with
cases, they ran it across multiple,       granularity of as little as 1/10 of one processor devoted to a single workload.
smaller servers within the business       Virtualization Enables Consolidation
unit,    but    in   other    cases,      IBM Power Systems servers have built-in virtualization capabilities through IBM
consolidated SAP workloads found          PowerVM hypervisor technology. They can be highly virtualized, with up to 10
their way to the IBM Power                micropartitions per POWER processor. Within the partitions, customers have the
                                          option to run one of three operating systems: IBM AIX Unix, Linux (Red Hat
Systems running IBM AIX Unix or,
                                          Enterprise Linux or Novell SUSE Linux), and IBM "i" (the follow-on product to i/OS
in this case, Linux.                      or AS/400 for IBM System i servers). By isolating these workloads within partitions,
                                          PowerVM supports workload consolidation on a Power Systems server.
A key driver for this deployment         Consolidation of workloads leverages these virtualization capabilities, allowing
decision, customers explained,           workloads to reside side by side within the same processor or partition — or
was economy of scale in deploying        within different partitions within a Power Systems server. Finally, advanced on-
                                         board system management software directs the workload to available hardware
SAP on a large machine, where
                                         resources, dynamically reallocating workloads as processing requirements
multiple instances could be              change and as business needs change over time.
managed more easily. Other
reasons included familiarity with the applications and operating environments and
achievement of high levels of availability by hosting the applications on a high-end
server with little to no unplanned downtime.

The centrality of SAP to many of the IT sites studied by IDC is made clear by this
comment from one customer: "Creation of revenue is not part of the SAP system [we
have implemented], but our entire billing, help desk management, CRM, inventory, all
those areas — the entire shop for us — is on SAP," he said. "It is extremely critical —
90% of our mission-critical operations are run either directly through SAP or association
with SAP."

Skill sets and familiarity with Linux were also factors in the decision to deploy SAP on
Linux for these Power Systems, although these systems support three types of
operating environments: IBM AIX Unix, Linux, and IBM "i," which supports
applications that once ran on IBM AS/400 and IBM System i. For some, Linux has



6                                                #226173                                                      ©2010 IDC
already been selected as a cross-platform operating system that spans the
enterprise. "Linux is a strategic server platform [at our company]," said one IT
manager, "because it supports open and vendor-neutral architecture and deploying it
brings cost benefits."

In many cases, the familiarity came with working with Linux on x86 server systems first
— prior to selecting Linux on Power. "We have a technical background and our
colleagues      have       a
background in Linux running       Implementation Trends of SAP
databases      and    other
applications," said one IT
                                 IDC sees ERP customers, amid the backdrop of an economic environment that has
manager. For this customer,      brought extraordinary levels of board-level oversight to IT budgets, continuing to look to
three     Power    Systems       drive costs and risks out of their ERP upgrades. SAP and ERP vendors in kind are
servers are supporting the       responding by going beyond application delivery to provide even greater value for their
                                 clients in areas such as advisory and transformation services. For advisory services, this
Linux workloads that were        means offering upgrade assessments, business process standardizations, and
running on more than 15          architecture assessments. Transformation services come by way of enterprise application
dedicated servers — with         integration and process modeling, application upgrades, platform migration, or architecture
                                 and infrastructure transformations.
each server devoted to one
SAP application — in the         For customers, a key driver for consolidation of multiple ERP instances as part of the
                                 upgrade or reimplementation process is the desire to transform to a shared services
datacenter.                      platform among business units for back-office functions such as HR, financials, and
                                   procurement, gaining significant TCO reductions in the process. Further efficiencies are
Consolidation of workloads         gained by reducing the number of ERP suppliers, which will help pare the company's IT
brought important savings          skills requirements and ease integration challenges. Streamlining the ERP datacenter and
                                   supporting infrastructure has similar benefits, not only reducing overhead and lowering
by reducing operational            TCO but also providing greater flexibility for adjusting to spikes in workload demands.
costs, which the tables in
                                   SAP is a suite of modular applications for the enterprise. Originally developed for use on
this paper show. These             the IBM mainframe, SAP was ported to many other operating systems over the years.
operational cost reductions,       Today, it runs on all major computer architectures and all major operating systems,
as well as cost avoidance,         including Unix, Linux, and Microsoft Windows.
are critical to explaining how     In the enterprise, scalable SAP systems tend to be sized to the number of end users
the initial investments were       they support, but the actual deployment is still shaped by customer preferences. So the
                                   choice of platform and operating system ultimately comes down to customer preference,
recouped in just over a half-
                                   as well as performance.
year of deployment.
                                   SAP has run on Linux since the late 1990s, making it a proven, well-described computing
                                   environment. Multiple Linux distributions are supported, but the main ones for Power
The      savings      included     Systems are Novell SUSE Linux Enterprise System (SLES) and Red Hat Enterprise Linux
notable      reductions      on    (RHEL). Both of these Linux distributions have been designed for use with enterprise
software licensing costs due       workloads and have built-in support for high availability, security, and demanding
                                   workloads that are accessed by hundreds to thousands of end users.
to the lower number of
instances of IBM software          SAP was originally developed for use on IBM mainframes, but that version (R2) was ported
                                   to Unix systems in the 1990s and later was ported to Linux and Microsoft Windows. Today,
products       (e.g.,     Tivoli
                                   customers can run SAP modules across their enterprise computing environment, but the
management) or third-party         characteristics of the platforms that run SAP applications may determine the deployment
(e.g., Oracle database)            patterns for specific instances.
licenses needed to support         In the case of Power Systems, overall system scalability; built-in, advanced virtualization;
the     consolidated      SAP      and the ability to run both the SAP modules and the database that stores the application
environment       on    Power      data on the same machine are factors that could lead to a decision to consolidate
                                   workloads. Frequently, SAP modules are deployed within business units, often running on
Systems. Some customers            Windows or Linux systems, but they may not be colocated at, or even nearby, the central
cited this as a major factor in    datacenter site for the company. The IT managers in this study found it advantageous to
their decision to consolidate      colocate multiple SAP applications on fewer "system" footprints, reducing management
                                   costs, licensing costs, and IT staff costs in many cases.
SAP on Power Systems.




©2010 IDC                                          #226173                                                                 7
KEY FINDINGS OF THE IDC ROI STUDY
IDC's business value methodology is based on quantifying the experiences of end-
user organizations and then translating those experiences into a financial analysis
using a standard approach and assumptions as well as commonly accepted financial
metrics and formulas. To make the results relevant to all types of organizations, we
report them in terms of a common denominator — in this case, per 100 users. The
details regarding the key findings can be found in the tables that follow.


The Customers

IDC studied a group of enterprises that have deployed SAP applications on IBM
Power Systems servers and have been working with those systems for several years.
The study was conducted with the aim of finding out the results of initial investments
in those platforms and how those investments impacted operational costs over time.

Specifically, IDC conducted in-depth interviews of 10 organizations, each of which
deployed SAP applications on IBM Power Systems (using the IBM POWER6
processors) running Linux. These companies ranged in size from 350 to 5,000
employees; they were based in a variety of geographies, including the United States,
Europe, and Asia/Pacific. They represented many vertical industries, including retail,
financial services, manufacturing, and energy. On average, these companies had
1,900 employees, with an IT staff that numbered in the hundreds, and they had 600+
physical servers under management. Most were running multiple SAP modules,
including those for human resources (HR), ERP, and CRM.

The interviews yielded information defining the organizations' up-front investment costs
in the technology, deployment, and ongoing maintenance of the systems. The
interviews elicited the companies' experience with tangible and measurable IT benefits
and end-user business benefits over a three-year period. IDC's Business Value team
combined all of these factors in the synthesis of an overall ROI calculation.

Each site managed a unique inventory and mix of server platforms. Most of these
organizations were large companies in which the server infrastructure supported tens of
thousands of intraenterprise end users — and an even larger number of extraenterprise
users, including end customers, accessing their enterprise systems. Each of these
organizations deployed IBM Power Systems for purposes of workload consolidation onto
fewer server "footprints," and each had used them over a period of three years or more.



THE BENEFITS OF CONSOLIDATION OF
S AP-LINUX ON POWER
IDC's analysis of the interviews revealed that the organizations in the study have
experienced the following benefits:

    IT infrastructure cost reduction — reduced capex spending by $11,150 per 100
    users annually or more than $1.1 million for a company of 10,000 users




8                                             #226173                                      ©2010 IDC
IT staff productivity increase — reduced the IT staff time spent on manual and
     maintenance activities, freeing up resources for more business-related activities
     and to expand SAP process automation applications without adding overhead by
     $5,840 per 100 users annually or roughly $600,000 for a company of 10,000 users

     End-user productivity increase — reduced SAP application downtime by 74%,
     increasing overall user productivity by 1% and adding $7,355 per 100 users
     annually or roughly $735,000 for a company of 10,000 users

     Revenue increase (operational income) — reduced downtime related to
     customer-facing SAP operations, increasing operational income by $676 per 100
     users annually or roughly $67,000 for a company of 10,000 users


IT Staff and User Productivity

As Figure 3 shows, combined IT staff and user productivity increases accounted for
over half of total annual benefits.




FIGURE 3

Annual Benefits per 100 Users

                                        Operational prof it
                                         increase ($676)


                    User productivity
                    savings ($7,355)
                                                                IT inf rastructure
                                                                 cost reduction
                                                                    ($11,150)




                                 IT staf f
                               productivity
                            increase ($5,840)


Source: IDC, 2010




This increase in productivity affected IT staff as well as company employees (user
productivity). IDC calculates these forms of productivity separately, but both are the
result of building a more efficient platform for delivering the SAP applications. IT
productivity (see Table 1) comes from time savings as a result of consolidated
operations, higher quality of services, reduced maintenance, and the effects of reduced
downtime (which, in turn, reduces the need for additional IT staff time associated with
bringing the systems back online and repairing whatever damage has occurred).




©2010 IDC                                             #226173                             9
T ABLE 1

 IT Staff Productivity

 IT Staff Productivity                                 % Savings                      Value per 100 Users ($)

 Server installation                                       93                                  476

 Data backup                                               57                                  655

 Security (patching)                                      100                                 1,071

 Help desk                                                 62                                 1,797

 Total IT staff savings                                    33                                 5,840

 Source: IDC, 2010




User productivity (see Table 2) is associated with improvements in the availability of
the applications and in the ability to work. This effect of business continuity ripples
throughout an organization, allowing end users — and end customers — to access
applications and associated data, often on a 24 x 7 x 365 basis (around the clock).
Today's global business has drastically reduced the "window" for scheduled downtime
because end users and end customers around the world need to access the same
systems. This means that high levels of uptime for applications are essential to high-
performing organizations.



 T ABLE 2

 User Productivity/Service Quality

 User Productivity/Service Quality                                   Hours per User                   Value ($)

 Downtime hours per year before                                       4.45                            121

 Downtime hours per year after                                        1.14                            31

 Downtime savings                                                     12.77 hours (74%)               90

 Help desk hours per year before                                      0.37                            17

 Help desk hours per year after                                       0.10                            4

 Help desk savings                                                    1.06 (89%)                      12

 Overall user productivity increase from faster, more reliable SAP    1%                              614
 application operation

 Total user productivity benefit per user                                                             716

 Source: IDC, 2010




10                                                 #226173                                                ©2010 IDC
The amount of unplanned downtime experienced by the study sites was one-quarter
the amount they had reported before workload consolidation onto Power Systems.
This avoidance of downtime translates into cost avoidance, improved user
productivity, improved IT productivity, and more revenue to the business through
avoidance of system downtime. In general, IDC finds that the reduction of downtime
affects all aspects of a customer's business because it optimizes business operations
and business results and avoids costs associated with IT staff, such as help desk
activities, and improves user productivity (across the organization).


Creating a More Efficient Platform

As Table 3 shows, the average utilization rate per server rose from 34% to 70%
following consolidation of SAP workloads on Power Systems running Linux. Increased
resource utilization is a consequence of virtualization and consolidation, which result in
having the applications run more efficiently on the consolidated platform and, in the
process, avoiding the hardware costs by deferring the need to have additional capacity.



 T ABLE 3

 Key Operational Improvements

 Key Operational Improvements                        Before                                  After

 Utilization rate (%)                                  34                                     70

 Number of CPUs supporting SAP                         24                                     9

 Source: IDC, 2010




In the study group, the number of processors running the SAP workloads was
reduced from 24 to nine, improving the administration and management of the
hardware resources. Because the Power Systems are already virtualized through the
use of the PowerVM hypervisor on Power Systems, these customers have the option
to increase the number of processors, as needed, when new workloads are added to
the system. Further, new workloads that would eventually be added to the machine
could run on IBM AIX or Linux, depending on the nature of the workloads and such
factors as customer preference. This promoted customer choice for deployments.

The consolidated, more efficient platform enabled a reduction in hardware costs of 55%
(see Figure 4). This result reflects not only the immediate benefit of reducing server
hardware today but also the avoidance of future hardware purchases related to the
expansion of the SAP modules to support continued process automation. In most cases,
reductions in the current hardware environment also drove reductions in related IT costs
such as software (18% reduction), datacenter space (5% reduction), networking
infrastructure (4% reduction), and energy for power and cooling (18% reduction).

These cost savings, in combination with the increase in IT staff productivity, enabled
the companies to reduce their costs to deliver SAP business applications by 31%.




©2010 IDC                                      #226173                                               11
FIGURE 4

IT Infrastructure Cost Reduction




     Before




      After



              0         1,000      2,000        3,000        4,000       5,000        6,000
                                                  ($)

                    IT staff    Hardware       Software       Datacenter

Source: IDC, 2010




Increased Operational Income

Based on the respondent data, 40% of the organizations in the study recognized
revenue associated with SAP operations that were interfacing with their end
customers. By reducing application downtime by 52%, thereby improving time to
market and reliability, they were able to increase their top-line revenue by an average
of $1.7 million annually. For the purposes of combining revenue benefits with cost
savings as part of an ROI analysis, IDC converts revenue to operational income. IDC
does this by assuming that every $1.00 of revenue requires $0.90 in costs (10%
operating margin). In this analysis, $1.7 million in revenue translates to approximately
$170,000 in operational income benefit.


ROI Analysis

IDC's methodology for ROI analysis involves assessing the discounted cash flows
that were generated by the investment over a three-year period. Our standard
discount rate, which typically is the cost of capital invested, is 12%. This is sufficiently
high to cover most organizations' cost of capital, plus any additional risk associated
with higher than average investment or with delayed recognition of benefit. The
investment in consolidating SAP-Linux on Power platforms consists of any initial costs
for hardware and software, installation, consulting services and additional labor
associated with consolidation and migration, up-front training, annual support, and
maintenance. The consolidation process varied significantly because some
companies chose to stagger deployment over time; however, on average, companies
consolidating as one continuous process required 10 months to complete.



12                                               #226173                                       ©2010 IDC
Over a three-year period, companies saw discounted benefits of $59,967 and an
average investment of $13,625 per 100 users, resulting in an ROI of 340% and a
payback period of 6.7 months (see Table 4).




 T ABLE 4

 Three-Year ROI Analysis per 100 Users

                                                                               Average

 Average benefit (discounted)                                                  $59,967

 Average investment (discounted)                                               $13,625

 Net present value                                                             $46,342

 Discount rate                                                                     12%

 ROI                                                                             340%

 Payback period                                                              6.7 months

 Source: IDC, 2010




This short payback period may be surprising to some. Although Power Systems are
priced from less than $10,000 to more than $1 million per server, the midrange and
high-end models have generally gained the most attention. But due to highly efficient
virtualization and efficient operations, the Power Systems show attractive operational
costs when used over a three-year period. Given the overall costs examined in this
study and the detailed IDC analysis of actual costs seen by Power Systems sites, it
can be seen that operational costs were greatly reduced through the use of POWER6
based systems, which led to the conclusion that initial costs could be recouped within
a year. IDC notes that the use of POWER7 based systems, which began shipping in
February 2010, would be expected to further reduce operational costs and to improve
the average benefits and the ROI results shown in this study.



CHALLENGES/OPPORTUNITIES

Challenges

While this study has demonstrated that deploying SAP-Linux on Power Systems is
highly efficient, it is not the choice of all Power Systems customers. That is because
multiple deployment decisions can be made, depending on IT experience with the
specific computing environment under discussion (in this case, Linux on Power
Systems) and depending on the familiarity of programmers and system administrators
with that specific environment.




©2010 IDC                                    #226173                                      13
This study found that SAP-Linux deployments on Power Systems brought notable
reductions in operational costs compared with earlier deployments at these customer
sites. However, other decisions could have been made that would also have brought
operational benefits, compared with older systems, such as running the same
applications under IBM AIX Unix, depending on customer preference and skill sets.

Customer preferences for operating environments and for hardware architecture often
are high of the list of selection criteria; therefore, some customers may lean toward
other choices, including deployment of SAP-Linux on x86 servers, especially if their
background has been deeply rooted in the x86 world. However, it is equally clear that
IT sites should fully explore the option of leveraging Power Systems given their
scalability, availability, support for security, and ability to consolidate multiple
workloads that may have been running on x86 servers in the datacenter.


Opportunities

The datacenter is being transformed, and many of the traditional deployment patterns
are undergoing change, prompted by economics and by an interest in reducing
operational costs. Because of this, workloads that once ran on many dedicated
servers — servers running only one application — are being consolidated to run on
fewer servers running consolidated workloads, often for the purpose of reducing
energy costs related to power and cooling and IT staff costs.

Taking an inventory of where applications are being run today and an IT "snapshot" of
current deployments could lead to changes in an IT site's future deployment patterns.
As this inventory is under way, factors to consider include the following: energy
efficiency, ease of use, IT staff time, and high availability for the enterprise applications
that run the business.

Customers have an opportunity to change their traditional patterns for deployment within
the datacenter or computer room. They can look at new deployment patterns that could
reduce the use of datacenter floor space as well as reduce energy costs and
maintenance costs. While there are many possibilities in this wave of datacenter
transformation, those themes will be a guide to next steps in building a more efficient
datacenter infrastructure.



CONCLUSION
IDC's study of organizations that had deployed SAP applications on IBM Power
Systems running Linux found that these sites experienced operational cost savings
over a period of three years following initial deployment. These companies, which
ranged in size from 350 to 5,000 employees, were based in a variety of geographies,
including the United States, Europe, and Asia/Pacific.

The study, which was based on in-depth interviews, determined the extent of customer
investments in existing Power Systems technology and the resulting IT and business
benefits associated with those systems. The IBM Power Systems servers studied were
considered to be "critical" to the businesses that deployed them. That means that
downtime would have affected both user productivity and company revenue.



14                                               #226173                                        ©2010 IDC
The systems, which were scalable, supported workload consolidation from larger
numbers of smaller servers.

By leveraging consolidation, and by combining it with virtualization, customers saw
efficiencies associated with hosting the SAP modules on IBM Power Systems.
Overall, the respondents reported that they saw measurable IT and business benefits
from these deployments, amounting to millions of dollars per year in savings for large
enterprises. In addition, they saw ROI payback periods of just over half a year
following initial investment in/acquisition of IBM Power Systems.




Copyright Notice

External Publication of IDC Information and Data — Any IDC information that is to be
used in advertising, press releases, or promotional materials requires prior written
approval from the appropriate IDC Vice President or Country Manager. A draft of the
proposed document should accompany any such request. IDC reserves the right to
deny approval of external usage for any reason.

Copyright 2010 IDC. Reproduction without written permission is completely forbidden.




©2010 IDC                                    #226173                                     15

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Consolidating sap applications for improved operational costs looking at sap and linux running on ibm power systems

  • 1. WHITE P APER Consolidating SAP Applications for Improved Operational Costs: Looking at S AP and Linux Running on IBM Pow er Systems Sponsored by: IBM Randy Perry Jean S. Bozman Aimee Bartlett Scott Guinn December 2010 www.idc.com EXECUTIVE SUMMARY Enterprise applications support the daily operations of a business, which means that they are vital to its ability to generate revenue and profit growth — and to account for F.508.935.4015 it. Whether those applications support a supply chain, general accounting, personnel management, or customer relationship management, they must be available to end users and must be accessible enough to create "snapshots" of the business on a daily, hourly, or, in some cases, near-real-time basis. P.508.872.8200 IT customers have a choice of platforms on which to deploy these applications; indeed, the applications may run on a mix of platforms throughout a datacenter or across an organization. For organizations that rely on data to make business decisions, the platform choices must include consideration of the operational requirements and what it will take to deliver on the expected, and agreed-upon, levels Global Headquarters: 5 Speen Street Framingham, MA 01701 USA of service for those applications. IDC studied a group of enterprises that had done just that: They had deployed SAP applications on IBM Power Systems servers running Linux server operating environments and had been working with those systems for several years. The study was conducted with the aim of finding out the results of initial investments in those platforms and how those investments had impacted operational costs over time. Key findings from the study include: Annual benefits totaled $25,000 per 100 users. For a large organization with 10,000 users, this would amount to more than $2 million in benefits. Hardware savings amounted to $11,500 per 100 users or more than $1.1 million per 10,000 users. The utilization rate for servers more than doubled, from 34% to 70%. Over a three-year period, companies saw discounted benefits of $59,967 per 100 users and an average investment of $13,625 per 100 users, resulting in a return on investment (ROI) of 340% and a payback period of 6.7 months. The results from the IDC study would be expected to be amplified if the study were repeated with POWER7 based systems because of the enhancements in POWER design that improve efficiency compared with POWER6 based systems.
  • 2. SITUATION OVERVIEW The economic downturn has greatly influenced how IT organizations and senior business managers view IT spend. The business value of that IT spend must be demonstrated in order to be justified and paid for. And yet, if current infrastructure is not evaluated and vetted for operational costs, maintenance of the status quo in the datacenter can also prove to be costly — even if no new systems are added. That is why 2009 began an intense period of study and evaluation in which IT managers looked at servers, storage, software, and services with an eye to keeping overall capex costs in check while driving operational costs down. In many cases, new IT purchases were kept to a minimum, while the study of what was already in-house continued. Some of the results of this "inventory" process were surprising with regard to the rapid growth of small servers, which individually kept server purchases under the capex limits set by policy but collectively were causing operational costs to rise, especially with respect to maintenance, IT staff costs, and energy costs related to power and cooling. This year, many organizations cautiously reentered the IT purchasing phase but did so only if the avoidance of future hardware costs could be forecast and if existing workloads could be consolidated into fewer server "footprints" in the datacenter. This applied across the board — affecting all types of servers running all types of operating systems. Deploying Enterprise Applications in the Datacenter Many IT organizations have deployed enterprise applications across multiple "tiers" of computing over time. This means that some are end-to-end applications — tapping the Web-serving, application-serving, and database-serving "tiers" of the datacenter. In other cases, specific enterprise application modules are deployed within a business unit, such as those that support business unit analysis or accounts receivable. The major enterprise applications, including those of SAP, are able to run on many types of servers, hosted by many types of operating systems and processor architectures. However, earlier trends toward highly distributed computing led to the use of many dedicated servers, which ran just one application module, or the use of multiple servers running the same application, for purposes of redundancy and availability. In many cases, this approach kept applications close to the end user, but it did not take advantage of improvements in high-speed networking and the ability to consolidate workloads onto more scalable servers for more efficient operation. Today, customers have a wide range of deployment choices, and some have decided to consolidate some — but not all — of these enterprise applications onto scalable servers for central site management and to reduce ongoing operational costs associated with maintenance, repeated software upgrades and security patches, and the need to maintain large numbers of small servers, many of them distributed over multiple sites. 2 #226173 ©2010 IDC
  • 3. Reducing Operational Costs of Enterprise Applications in the Datacenter In recent years, IT organizations have developed a sharp focus on reducing operational costs — including IT staff costs, management and maintenance costs, and the costs of unplanned downtime, which can take important systems offline for minutes, or hours, rendering those applications inaccessible for end users and end customers within the supply chain. Energy costs associated with power and cooling, which coincidentally increased during the recent economic downturn, are another category of operational cost that has come under increasing scrutiny in recent years given cost constraints across the business and limits on IT budgets. IDC research has shown that rapidly increasing power and cooling and maintenance costs have been top of mind for IT managers and datacenter managers — prompting a cycle of evaluating current IT infrastructure to improve overall efficiencies, including the use of datacenter floor space and energy efficiency. The adoption of virtualization has helped in this regard, with many IT organizations leveraging virtualization to be able to consolidate workloads onto fewer server footprints. But server design has also changed, with multicore, multiprocessor systems playing an important role in supporting workload consolidation and improved operational efficiency. Importantly, the ability to manage the physical servers — and the virtual servers that are hosted by them — has proven to be a key component of improving operational efficiency. Consolidating Workloads on Scalable Servers in the Next-Generation Datacenter IDC's most recent annual Server Workloads and Server Virtualization studies have produced demand-side, customer-based data that clearly demonstrates the steady march toward improved efficiency in the datacenter. In fact, IDC research shows that 2010 was the "crossover" year in which the number of virtual servers exceeded the number of physical servers shipped (see Figure 1), demonstrating the business value of virtualization and consolidation of workloads. ©2010 IDC #226173 3
  • 4. FIGURE 1 Server Virtualization Crossover in 2010 18,000,000 16,000,000 14,000,000 12,000,000 10,000,000 8,000,000 6,000,000 4,000,000 2,000,000 0 2005 2006 2007 2008 2009 2010 2011 2012 Physical servers Virtual machines Source: IDC, 2010 What's driving this consolidation is economics; hardware investments can be more highly utilized than before, and the workloads can still be isolated from each other to prevent unplanned downtime or contention for resources (processors, memory, I/O). Consolidation and virtualization are increasingly combined, across the board, whether on x86 servers, RISC servers, or mainframes. At the same time, virtualization management, often involving automation, has become essential for keeping operational costs low. It may be surprising to many to discover that a large percentage of all business- critical and mission-critical applications and databases are running on scalable servers. These larger servers offer in-the-box capacity on demand, advanced virtualization, and highly granular control of all resources under management. As defined by IDC, business processing workloads running on servers today include online transaction processing (OLTP), ERP, and CRM. These are mission-critical workloads, which are highly demanding of computing resources. As seen in Figure 2, a large portion of business processing workloads today (34%) run on RISC server platforms — a type of server architecture on which the IBM Power Systems servers are built. Figure 2 also shows the other major types of platform architectures: EPIC, x86, and CISC (which is the basis for scalable host servers such as mainframes). Business processing is one of seven major workloads types studied by IDC on an annual basis, based on surveys of more than 1,000 customer sites. The other major workload types are decision support (analysis of data), collaborative (email and groupware), application development, IT infrastructure (e.g., support of networking protocols and file/print), Web infrastructure (e.g., Web serving, proxy, and caching), and industrial R&D (e.g., technical computing and high-performance computing). 4 #226173 ©2010 IDC
  • 5. FIGURE 2 IDC's Server Workloads Revenues by CPU Type, 2009 Business processing Decision support Application development Collaborative IT infrastructure Web infrastructure Industrial R&D Other 0 2,000 4,000 6,000 8,000 10,000 12,000 14,000 ($M) x86 EPIC RISC CISC Source: IDC's Server Workloads Multiclient Study, 2010 By consolidating workloads onto scalable servers, customers gain the advantages of more computing resources, more capacity, improved management of workloads, and more efficient use of real estate space and power than would be the case with larger numbers of smaller servers distributed across the datacenter or multiple sites. Although it cannot be suggested that all workloads could, or would, be fit onto just a few scalable servers, it is possible to identify mission-critical applications that would benefit from running on a scalable, highly available server platform. IBM'S POWER SYSTEMS SOLUTIONS The next-generation datacenter is all about capability — capability to scale up, capability to be energy-efficient, and capability to host important workloads with high reliability and availability. Due to the operational characteristics of IBM Power Systems, some customers have studied ways to consolidate workloads onto more scalable servers — even if they are accessed from multiple remote sites. The business benefits can be impressive, with some aspects of operational costs bring dropped dramatically compared with earlier scale-out deployments. ©2010 IDC #226173 5
  • 6. SAP on Linux Deployments: Contributing Factors Cited by Respondents For the SAP customers in this IDC study, leveraging Linux is an important way to optimize their application deployment environment, making it easier to work with other types of open source software for ease of integration. Many of them have had long experience in working with Linux, whether because of longtime use or availability of Linux expertise in their geographic market. Importantly, access to a deep pool of Linux programmers and developers was often cited by the study's respondents as a driver for choosing a Linux-based platform. Finding and retaining programmers with deep Unix skills is often Deployment Scenarios for SAP with Linux on IBM Power Systems expensive and difficult, compared with the broader group of IBM is now shipping Power Systems based on POWER7 processors, refreshing developers with Linux skills, many its entire line of Power Systems servers in calendar year 2010. These servers of the respondents said. range from small entry servers in the Power Systems Express series to midrange and high-end servers that offer scalability and advanced virtualization, partitioning, and management capabilities. In this study, all of the customers were running SAP on their POWER7 processors bring faster performance, dramatically improved performance/watt energy efficiency, and up to eight cores per POWER7 multicore enterprise systems. In some processor. POWER7 supports more scalable, highly virtualized systems, with cases, they ran it across multiple, granularity of as little as 1/10 of one processor devoted to a single workload. smaller servers within the business Virtualization Enables Consolidation unit, but in other cases, IBM Power Systems servers have built-in virtualization capabilities through IBM consolidated SAP workloads found PowerVM hypervisor technology. They can be highly virtualized, with up to 10 their way to the IBM Power micropartitions per POWER processor. Within the partitions, customers have the option to run one of three operating systems: IBM AIX Unix, Linux (Red Hat Systems running IBM AIX Unix or, Enterprise Linux or Novell SUSE Linux), and IBM "i" (the follow-on product to i/OS in this case, Linux. or AS/400 for IBM System i servers). By isolating these workloads within partitions, PowerVM supports workload consolidation on a Power Systems server. A key driver for this deployment Consolidation of workloads leverages these virtualization capabilities, allowing decision, customers explained, workloads to reside side by side within the same processor or partition — or was economy of scale in deploying within different partitions within a Power Systems server. Finally, advanced on- board system management software directs the workload to available hardware SAP on a large machine, where resources, dynamically reallocating workloads as processing requirements multiple instances could be change and as business needs change over time. managed more easily. Other reasons included familiarity with the applications and operating environments and achievement of high levels of availability by hosting the applications on a high-end server with little to no unplanned downtime. The centrality of SAP to many of the IT sites studied by IDC is made clear by this comment from one customer: "Creation of revenue is not part of the SAP system [we have implemented], but our entire billing, help desk management, CRM, inventory, all those areas — the entire shop for us — is on SAP," he said. "It is extremely critical — 90% of our mission-critical operations are run either directly through SAP or association with SAP." Skill sets and familiarity with Linux were also factors in the decision to deploy SAP on Linux for these Power Systems, although these systems support three types of operating environments: IBM AIX Unix, Linux, and IBM "i," which supports applications that once ran on IBM AS/400 and IBM System i. For some, Linux has 6 #226173 ©2010 IDC
  • 7. already been selected as a cross-platform operating system that spans the enterprise. "Linux is a strategic server platform [at our company]," said one IT manager, "because it supports open and vendor-neutral architecture and deploying it brings cost benefits." In many cases, the familiarity came with working with Linux on x86 server systems first — prior to selecting Linux on Power. "We have a technical background and our colleagues have a background in Linux running Implementation Trends of SAP databases and other applications," said one IT IDC sees ERP customers, amid the backdrop of an economic environment that has manager. For this customer, brought extraordinary levels of board-level oversight to IT budgets, continuing to look to three Power Systems drive costs and risks out of their ERP upgrades. SAP and ERP vendors in kind are servers are supporting the responding by going beyond application delivery to provide even greater value for their clients in areas such as advisory and transformation services. For advisory services, this Linux workloads that were means offering upgrade assessments, business process standardizations, and running on more than 15 architecture assessments. Transformation services come by way of enterprise application dedicated servers — with integration and process modeling, application upgrades, platform migration, or architecture and infrastructure transformations. each server devoted to one SAP application — in the For customers, a key driver for consolidation of multiple ERP instances as part of the upgrade or reimplementation process is the desire to transform to a shared services datacenter. platform among business units for back-office functions such as HR, financials, and procurement, gaining significant TCO reductions in the process. Further efficiencies are Consolidation of workloads gained by reducing the number of ERP suppliers, which will help pare the company's IT brought important savings skills requirements and ease integration challenges. Streamlining the ERP datacenter and supporting infrastructure has similar benefits, not only reducing overhead and lowering by reducing operational TCO but also providing greater flexibility for adjusting to spikes in workload demands. costs, which the tables in SAP is a suite of modular applications for the enterprise. Originally developed for use on this paper show. These the IBM mainframe, SAP was ported to many other operating systems over the years. operational cost reductions, Today, it runs on all major computer architectures and all major operating systems, as well as cost avoidance, including Unix, Linux, and Microsoft Windows. are critical to explaining how In the enterprise, scalable SAP systems tend to be sized to the number of end users the initial investments were they support, but the actual deployment is still shaped by customer preferences. So the choice of platform and operating system ultimately comes down to customer preference, recouped in just over a half- as well as performance. year of deployment. SAP has run on Linux since the late 1990s, making it a proven, well-described computing environment. Multiple Linux distributions are supported, but the main ones for Power The savings included Systems are Novell SUSE Linux Enterprise System (SLES) and Red Hat Enterprise Linux notable reductions on (RHEL). Both of these Linux distributions have been designed for use with enterprise software licensing costs due workloads and have built-in support for high availability, security, and demanding workloads that are accessed by hundreds to thousands of end users. to the lower number of instances of IBM software SAP was originally developed for use on IBM mainframes, but that version (R2) was ported to Unix systems in the 1990s and later was ported to Linux and Microsoft Windows. Today, products (e.g., Tivoli customers can run SAP modules across their enterprise computing environment, but the management) or third-party characteristics of the platforms that run SAP applications may determine the deployment (e.g., Oracle database) patterns for specific instances. licenses needed to support In the case of Power Systems, overall system scalability; built-in, advanced virtualization; the consolidated SAP and the ability to run both the SAP modules and the database that stores the application environment on Power data on the same machine are factors that could lead to a decision to consolidate workloads. Frequently, SAP modules are deployed within business units, often running on Systems. Some customers Windows or Linux systems, but they may not be colocated at, or even nearby, the central cited this as a major factor in datacenter site for the company. The IT managers in this study found it advantageous to their decision to consolidate colocate multiple SAP applications on fewer "system" footprints, reducing management costs, licensing costs, and IT staff costs in many cases. SAP on Power Systems. ©2010 IDC #226173 7
  • 8. KEY FINDINGS OF THE IDC ROI STUDY IDC's business value methodology is based on quantifying the experiences of end- user organizations and then translating those experiences into a financial analysis using a standard approach and assumptions as well as commonly accepted financial metrics and formulas. To make the results relevant to all types of organizations, we report them in terms of a common denominator — in this case, per 100 users. The details regarding the key findings can be found in the tables that follow. The Customers IDC studied a group of enterprises that have deployed SAP applications on IBM Power Systems servers and have been working with those systems for several years. The study was conducted with the aim of finding out the results of initial investments in those platforms and how those investments impacted operational costs over time. Specifically, IDC conducted in-depth interviews of 10 organizations, each of which deployed SAP applications on IBM Power Systems (using the IBM POWER6 processors) running Linux. These companies ranged in size from 350 to 5,000 employees; they were based in a variety of geographies, including the United States, Europe, and Asia/Pacific. They represented many vertical industries, including retail, financial services, manufacturing, and energy. On average, these companies had 1,900 employees, with an IT staff that numbered in the hundreds, and they had 600+ physical servers under management. Most were running multiple SAP modules, including those for human resources (HR), ERP, and CRM. The interviews yielded information defining the organizations' up-front investment costs in the technology, deployment, and ongoing maintenance of the systems. The interviews elicited the companies' experience with tangible and measurable IT benefits and end-user business benefits over a three-year period. IDC's Business Value team combined all of these factors in the synthesis of an overall ROI calculation. Each site managed a unique inventory and mix of server platforms. Most of these organizations were large companies in which the server infrastructure supported tens of thousands of intraenterprise end users — and an even larger number of extraenterprise users, including end customers, accessing their enterprise systems. Each of these organizations deployed IBM Power Systems for purposes of workload consolidation onto fewer server "footprints," and each had used them over a period of three years or more. THE BENEFITS OF CONSOLIDATION OF S AP-LINUX ON POWER IDC's analysis of the interviews revealed that the organizations in the study have experienced the following benefits: IT infrastructure cost reduction — reduced capex spending by $11,150 per 100 users annually or more than $1.1 million for a company of 10,000 users 8 #226173 ©2010 IDC
  • 9. IT staff productivity increase — reduced the IT staff time spent on manual and maintenance activities, freeing up resources for more business-related activities and to expand SAP process automation applications without adding overhead by $5,840 per 100 users annually or roughly $600,000 for a company of 10,000 users End-user productivity increase — reduced SAP application downtime by 74%, increasing overall user productivity by 1% and adding $7,355 per 100 users annually or roughly $735,000 for a company of 10,000 users Revenue increase (operational income) — reduced downtime related to customer-facing SAP operations, increasing operational income by $676 per 100 users annually or roughly $67,000 for a company of 10,000 users IT Staff and User Productivity As Figure 3 shows, combined IT staff and user productivity increases accounted for over half of total annual benefits. FIGURE 3 Annual Benefits per 100 Users Operational prof it increase ($676) User productivity savings ($7,355) IT inf rastructure cost reduction ($11,150) IT staf f productivity increase ($5,840) Source: IDC, 2010 This increase in productivity affected IT staff as well as company employees (user productivity). IDC calculates these forms of productivity separately, but both are the result of building a more efficient platform for delivering the SAP applications. IT productivity (see Table 1) comes from time savings as a result of consolidated operations, higher quality of services, reduced maintenance, and the effects of reduced downtime (which, in turn, reduces the need for additional IT staff time associated with bringing the systems back online and repairing whatever damage has occurred). ©2010 IDC #226173 9
  • 10. T ABLE 1 IT Staff Productivity IT Staff Productivity % Savings Value per 100 Users ($) Server installation 93 476 Data backup 57 655 Security (patching) 100 1,071 Help desk 62 1,797 Total IT staff savings 33 5,840 Source: IDC, 2010 User productivity (see Table 2) is associated with improvements in the availability of the applications and in the ability to work. This effect of business continuity ripples throughout an organization, allowing end users — and end customers — to access applications and associated data, often on a 24 x 7 x 365 basis (around the clock). Today's global business has drastically reduced the "window" for scheduled downtime because end users and end customers around the world need to access the same systems. This means that high levels of uptime for applications are essential to high- performing organizations. T ABLE 2 User Productivity/Service Quality User Productivity/Service Quality Hours per User Value ($) Downtime hours per year before 4.45 121 Downtime hours per year after 1.14 31 Downtime savings 12.77 hours (74%) 90 Help desk hours per year before 0.37 17 Help desk hours per year after 0.10 4 Help desk savings 1.06 (89%) 12 Overall user productivity increase from faster, more reliable SAP 1% 614 application operation Total user productivity benefit per user 716 Source: IDC, 2010 10 #226173 ©2010 IDC
  • 11. The amount of unplanned downtime experienced by the study sites was one-quarter the amount they had reported before workload consolidation onto Power Systems. This avoidance of downtime translates into cost avoidance, improved user productivity, improved IT productivity, and more revenue to the business through avoidance of system downtime. In general, IDC finds that the reduction of downtime affects all aspects of a customer's business because it optimizes business operations and business results and avoids costs associated with IT staff, such as help desk activities, and improves user productivity (across the organization). Creating a More Efficient Platform As Table 3 shows, the average utilization rate per server rose from 34% to 70% following consolidation of SAP workloads on Power Systems running Linux. Increased resource utilization is a consequence of virtualization and consolidation, which result in having the applications run more efficiently on the consolidated platform and, in the process, avoiding the hardware costs by deferring the need to have additional capacity. T ABLE 3 Key Operational Improvements Key Operational Improvements Before After Utilization rate (%) 34 70 Number of CPUs supporting SAP 24 9 Source: IDC, 2010 In the study group, the number of processors running the SAP workloads was reduced from 24 to nine, improving the administration and management of the hardware resources. Because the Power Systems are already virtualized through the use of the PowerVM hypervisor on Power Systems, these customers have the option to increase the number of processors, as needed, when new workloads are added to the system. Further, new workloads that would eventually be added to the machine could run on IBM AIX or Linux, depending on the nature of the workloads and such factors as customer preference. This promoted customer choice for deployments. The consolidated, more efficient platform enabled a reduction in hardware costs of 55% (see Figure 4). This result reflects not only the immediate benefit of reducing server hardware today but also the avoidance of future hardware purchases related to the expansion of the SAP modules to support continued process automation. In most cases, reductions in the current hardware environment also drove reductions in related IT costs such as software (18% reduction), datacenter space (5% reduction), networking infrastructure (4% reduction), and energy for power and cooling (18% reduction). These cost savings, in combination with the increase in IT staff productivity, enabled the companies to reduce their costs to deliver SAP business applications by 31%. ©2010 IDC #226173 11
  • 12. FIGURE 4 IT Infrastructure Cost Reduction Before After 0 1,000 2,000 3,000 4,000 5,000 6,000 ($) IT staff Hardware Software Datacenter Source: IDC, 2010 Increased Operational Income Based on the respondent data, 40% of the organizations in the study recognized revenue associated with SAP operations that were interfacing with their end customers. By reducing application downtime by 52%, thereby improving time to market and reliability, they were able to increase their top-line revenue by an average of $1.7 million annually. For the purposes of combining revenue benefits with cost savings as part of an ROI analysis, IDC converts revenue to operational income. IDC does this by assuming that every $1.00 of revenue requires $0.90 in costs (10% operating margin). In this analysis, $1.7 million in revenue translates to approximately $170,000 in operational income benefit. ROI Analysis IDC's methodology for ROI analysis involves assessing the discounted cash flows that were generated by the investment over a three-year period. Our standard discount rate, which typically is the cost of capital invested, is 12%. This is sufficiently high to cover most organizations' cost of capital, plus any additional risk associated with higher than average investment or with delayed recognition of benefit. The investment in consolidating SAP-Linux on Power platforms consists of any initial costs for hardware and software, installation, consulting services and additional labor associated with consolidation and migration, up-front training, annual support, and maintenance. The consolidation process varied significantly because some companies chose to stagger deployment over time; however, on average, companies consolidating as one continuous process required 10 months to complete. 12 #226173 ©2010 IDC
  • 13. Over a three-year period, companies saw discounted benefits of $59,967 and an average investment of $13,625 per 100 users, resulting in an ROI of 340% and a payback period of 6.7 months (see Table 4). T ABLE 4 Three-Year ROI Analysis per 100 Users Average Average benefit (discounted) $59,967 Average investment (discounted) $13,625 Net present value $46,342 Discount rate 12% ROI 340% Payback period 6.7 months Source: IDC, 2010 This short payback period may be surprising to some. Although Power Systems are priced from less than $10,000 to more than $1 million per server, the midrange and high-end models have generally gained the most attention. But due to highly efficient virtualization and efficient operations, the Power Systems show attractive operational costs when used over a three-year period. Given the overall costs examined in this study and the detailed IDC analysis of actual costs seen by Power Systems sites, it can be seen that operational costs were greatly reduced through the use of POWER6 based systems, which led to the conclusion that initial costs could be recouped within a year. IDC notes that the use of POWER7 based systems, which began shipping in February 2010, would be expected to further reduce operational costs and to improve the average benefits and the ROI results shown in this study. CHALLENGES/OPPORTUNITIES Challenges While this study has demonstrated that deploying SAP-Linux on Power Systems is highly efficient, it is not the choice of all Power Systems customers. That is because multiple deployment decisions can be made, depending on IT experience with the specific computing environment under discussion (in this case, Linux on Power Systems) and depending on the familiarity of programmers and system administrators with that specific environment. ©2010 IDC #226173 13
  • 14. This study found that SAP-Linux deployments on Power Systems brought notable reductions in operational costs compared with earlier deployments at these customer sites. However, other decisions could have been made that would also have brought operational benefits, compared with older systems, such as running the same applications under IBM AIX Unix, depending on customer preference and skill sets. Customer preferences for operating environments and for hardware architecture often are high of the list of selection criteria; therefore, some customers may lean toward other choices, including deployment of SAP-Linux on x86 servers, especially if their background has been deeply rooted in the x86 world. However, it is equally clear that IT sites should fully explore the option of leveraging Power Systems given their scalability, availability, support for security, and ability to consolidate multiple workloads that may have been running on x86 servers in the datacenter. Opportunities The datacenter is being transformed, and many of the traditional deployment patterns are undergoing change, prompted by economics and by an interest in reducing operational costs. Because of this, workloads that once ran on many dedicated servers — servers running only one application — are being consolidated to run on fewer servers running consolidated workloads, often for the purpose of reducing energy costs related to power and cooling and IT staff costs. Taking an inventory of where applications are being run today and an IT "snapshot" of current deployments could lead to changes in an IT site's future deployment patterns. As this inventory is under way, factors to consider include the following: energy efficiency, ease of use, IT staff time, and high availability for the enterprise applications that run the business. Customers have an opportunity to change their traditional patterns for deployment within the datacenter or computer room. They can look at new deployment patterns that could reduce the use of datacenter floor space as well as reduce energy costs and maintenance costs. While there are many possibilities in this wave of datacenter transformation, those themes will be a guide to next steps in building a more efficient datacenter infrastructure. CONCLUSION IDC's study of organizations that had deployed SAP applications on IBM Power Systems running Linux found that these sites experienced operational cost savings over a period of three years following initial deployment. These companies, which ranged in size from 350 to 5,000 employees, were based in a variety of geographies, including the United States, Europe, and Asia/Pacific. The study, which was based on in-depth interviews, determined the extent of customer investments in existing Power Systems technology and the resulting IT and business benefits associated with those systems. The IBM Power Systems servers studied were considered to be "critical" to the businesses that deployed them. That means that downtime would have affected both user productivity and company revenue. 14 #226173 ©2010 IDC
  • 15. The systems, which were scalable, supported workload consolidation from larger numbers of smaller servers. By leveraging consolidation, and by combining it with virtualization, customers saw efficiencies associated with hosting the SAP modules on IBM Power Systems. Overall, the respondents reported that they saw measurable IT and business benefits from these deployments, amounting to millions of dollars per year in savings for large enterprises. In addition, they saw ROI payback periods of just over half a year following initial investment in/acquisition of IBM Power Systems. Copyright Notice External Publication of IDC Information and Data — Any IDC information that is to be used in advertising, press releases, or promotional materials requires prior written approval from the appropriate IDC Vice President or Country Manager. A draft of the proposed document should accompany any such request. IDC reserves the right to deny approval of external usage for any reason. Copyright 2010 IDC. Reproduction without written permission is completely forbidden. ©2010 IDC #226173 15