Watch the webinar replay here: http://www.ibm.com/watson/building-with-watson-webinar.html
Watson has dedicated themselves to improving the technology available and the experience around building conversational applications. On this webinar, learn from developers who have worked with the services about the challenges involved in building a conversational application and get a look at some of the breakthroughs in conversation technology, that are removing the roadblocks in this process.
6. #BuildingWithWatso
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Conversation Service
• Enables customers to self-
serve on their terms
• Delivers information and
services with a consistent,
on-brand and engaging
experience
• Reduces costs through
deflection of calls to
Contact Centers
Description Benefits
• Enables Developers with
Business users to create
natural, human-like
conversational
experiences across all
channels (e.g. mobile,
messaging, robots, etc.)
• Combines Intents,
Entities and Dialog into
a seamless experience
7. #BuildingWithWatso
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Why Conversation?
• Build, test and deploy a system straight away; start free
• App development is quick and easy with Conversation’s intuitive
tooling interface
• Minimal coding or machine learning expertise is required
• Integrate your bots into any channel or device: messaging channels,
mobile, web, robots etc.
• Enhance your conversational app with complementary Watson APIs
like Tone Analyzer and Speech to Text / Text to Speech and Retrieve
and Rank
9. #BuildingWithWatso
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•Leverages state of the art Deep
Learning techniques to derive intent
•Watson has read Wikipedia enabling it
to understand language and concepts
•Learns over time based on usage
•Handcrafted rules unable to scale and
do not benefit from data
Understand the Customer’s Intent
“
”
I forgot my password...
How do I get a new password?
Can you reset my password?
My login isn’t working, please help…
Can’t login into your site…
Intent = Password Reset
10. #BuildingWithWatso
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“ I’m frustrated, I haven’t
been able to login into
your online billing system ”
Extract Other Key
Information From a Question
Intent Password Reset
11. #BuildingWithWatso
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“ I’m frustrated, I haven’t
been able to login into
your online billing system ”
Extract Other Key
Information From a Question
Intent Password Reset
Entities Online Billing System
12. #BuildingWithWatso
n
“ I’m frustrated, I haven’t
been able to login into
your online billing system ”
Extract Other Key
Information From a Question
Intent Password Reset
Entities Online Billing System
Emotional Tone* Anger
*Emotional Tone is currently a developer integration (not embedded in the tooling)
13. #BuildingWithWatso
n
“ I’m frustrated, I haven’t
been able to login into
your online billing system ”
Extract Other Key
Information From a Question
Intent Password Reset
Entities Online Billing System
Emotional Tone* Anger
*Emotional Tone is currently a developer integration (not embedded in the tooling)
Context Bill Smith, 47,
Gold Member, High Value
Context Mobile
14. #BuildingWithWatso
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How do I reset my password?
Someone has stolen my credit card.
Where is the nearest store?
I need to pay my outstanding invoice.
Can I pay my bills using my credit card?
Take Action:
Responses Come in Different Forms
Question Answer
Guide the user through a set of steps
Transfer to human agent
Application launches map with directions
Bring user to pay bill screen
Bring back an answer
Dialog
Deflect
Map
App Nav.
Info. Retrieval
19. #BuildingWithWatso
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Watson Developer Conference
What: IBM Watson’s first-ever developer conference to engage with our
growing developer community, reveal upcoming technology launches and
foster an environment for idea sharing, innovation and development.
When: November 9-10, 2016
Where: Innovation Hangar, San Francisco, CA
Who: Developers
Why:
⎻ Connect with like-minded people
⎻ Get expert feedback
⎻ Hear from thought leaders and experts in this space
⎻ Influence the future of cognitive computing
Register now