Business process management involves defining, documenting, measuring, and improving processes to increase efficiency and customer satisfaction. Key aspects include:
1) Modeling processes using defined activities, events, gateways, and sequences to depict how work is done.
2) Thinking about work in terms of cross-functional processes rather than individual departments to improve coordination.
3) Documenting requirements and using process models to design, compare, and improve processes over time for better performance.
4. business process and workflow management strategic level functional and conceptual level design of application system operational level strategy formation process management process process process Boundary modelling management workflow management workflow workflow process modelling excecution monitoring design of organisation
5. thinking in processes not in functions purchasing department product development process order fulfilment process complaint- and service process warehouse manu-facturing sales distribution department objectives O 1 O n department results r 1 r n department objectives O 1 O n department results r 1 r n department objectives O 1 O n department results r 1 r n department objectives O 1 O n department results r 1 r n department objectives O 1 O n department results r 1 r n
6. business engineering organisation business segment activities responsi- bilities data databasees entity types attributes functions application management transaction information flow personel career management formation of the team staff evaluation business strategy process information system
7. terminology - glossary process require-ment relation result event activity loops pools & lanes news-stream step gateway connection
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Notas del editor
Thinking about processes, what are your connecting ideas? lawsuit, litigation, action, case, complicated diagrams which noone understands Which organisations do you know? Normal hirachic organisations or process organisations? Why do we controllers think about business process management? Do you thinkt that you have to think about and work with process management? While working with processes, mistakes occur. Two ways of ending with your thoughts: I want to keep my nose out of it because everything works I don‘t want to keep my nose out of it because I want to think out of my own box (über den Tellerrand blicken) Value added (Wertschöpfung) Economic value added (Geschäftswertbeitrag) Single process stations Accelerate (beschleunigen) Save expenses / costs
can branch out = kann verzweigen has logical entailment = hat logische Folgebeziehungen Value added after every subprocess = Wertschöpfung nach jedem Prozessschritt Ein Prozess ist eine Struktur, deren Element, Aufgaben, Aufgabenträger, Sachmittel und Informationen sind, die durch logische Folgebeziehungen verknüpft sind. Darüber hinaus werden deren zeitliche, räumliche und mengenmäßige Dimensionen konkretisiert. Ein Prozess hat ein definierten Startereignis (input) und Ergebnis (output) und dient dazu, einen Wert für Kunden zu schaffen.
Produktentwicklungsprozess Bestellprozess Reklamations- und Serviceprozess
Documentation of chronological an logical sequence of activities
Empfehlung
Think about buying a car ... What are your requirements? You wanto to have a black car, it should drive fast, you want to have heated seats (Sitzheizung) What about the tyres (Reifen) and rims (Felgen) Reqheap as tool for requirements documentation (sourceforge) DOORS from IBM
Weniger fehleranfällig Rahmenbedingungen Rechtssicherheit
