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Weir- Reference services in NSLA Libraries: we'll come to you
- 1. Reference Services “We’ll come to you”
- 2. What is NSLA? • National Library of Australia • National Library of New Zealand • State Libraries – Queensland, New South Wales, Victoria, South Australia, Tasmania, Western Australia • Territory libraries – Australian Capital Territory, Northern Territory
- 3. Re-Imagining Libraries 2012 - 2016 Strategic Plan “One Library” “Enabling People” “Accessible Content” 3
- 4. 4 © Reincubate – The Keep Calm-o-matic
- 5. Virtual Reference Project Group • Common policies – Information and Research Services Principles – Service standards and guidelines – Research Guides: Creation guidelines • Useful measures – Annual week-long onsite enquiry survey – Continuous feedback on written enquiries • Shared infrastructure – RefTracker reference enquiry management system 5
- 6. 6
- 7. The ground is shifting... 7
- 8. Next steps 8 • RefTracker – Explore transferring reference enquiries between NSLA libraries and Trove – Enhance common measures and evidence- gathering using RefTracker DeskStats
- 9. A ‘new look’ National Library of Australia 9
- 10. Not just a pretty building... 10
- 11. Thank you Aileen Weir Director, Reader Services National Library of Australia 11