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ING House Training Week Customer Focus Teamwork Development
1.
Sept. 5th: Opening
teamwork , personal development , learning 6th
2.
Sept. 6th: ING
House 5th customer centricity , top employer , operational excellence , economics , trends , crisis , IPO , cross-selling , financial education , customer experience , marketing , eZonomics trust 7th
3.
Sept. 7th: MBTI
6th personal preferences , understanding , teamwork , personal development , MBTI , personality , collaboration , diversity , identity , leadership , accountability , empathy 8th
4.
Sept. 8th: Retail
Customer 7th 9th retail , customers , banking , customer service , marketing , operational excellence , banking simulation , balance sheet trust , Kjell Nordström
5.
Sept. 9th: Change
& Engagement 8th values , integrity , culture , change , career development , top employer , future , initiative , leadership , management practice , inspiring leadership , orange heroes , empathy 10th
6.
Sept. 10th: Operational
Excellence 9th teamwork , negotiation , strategy , operational excellence , technology , cybercrime , innovation , customer experience , collaboration 11th
7.
Sept. 11th: Teambuilding
outdoor 10th outdoor , teamwork , energy , collaboration , sports , coaching , fun , humour 12th
8.
Sept. 12th: Peverelli
& Assignment 11th teamwork , customer centricity , operational excellence , sustainable growth , customer satisfaction , customer service , i nnovation , cross-selling , Net Promoter Score , future trends 13th
9.
Sept. 13th: Corporate
Customer 12th corporate client , relationship management , cross-selling , negotiation , empathy 14th
10.
Sept. 14th: Compliance
13th stakeholders , diversity , integrity , trust , compliance , PCM , customers , finance , financial economic crime 15th
11.
Sept. 15th: Corporate
Responsibility 14th volunteering , business principles , cultural diversity , stakeholders , corporate responsibility , society , career development 16th
12.
Sept. 16th: Stretch
Assignment 15th teamwork , customer centricity , operational excellence , sustainable growth , customer satisfaction , customer service , i nnovation , cross-selling , Net Promoter Score , future trends 17th
13.
Sept. 17th: Pitch
+ Closing 16th All topics 18th
14.
Sept. 18th: Leaving
17th farewell , social networking
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