Enabling business transformation by Nitin Rohilla Project Saarthi - Tata Power May 2016

…Message Box ( Arial, Font size 18 Bold)
Presentation Title ( Arial, Font size 28 )
Date, Venue, etc..( Arial, Font size 18 )
Business Transformation Journey at Tata Power
Mr. Nitin Rohilla, Chief – SCoE
The Tata Power Company Limited
May 2016

Contents
2
Tata Power – an overview
Strengthen Penetration & Utilization of SAP
Key Differentiators

TATA Power - Introduction
• India’s largest integrated power company with a significant international presence.
• From Fuel and Logistics to Generation and Transmission to Distribution and Trading-exploring various renewable sources of
energy in India and globally, we now have a significant presence in wind, solar, hydro and geothermal energy space.
• Tata Power is a century old organization. Commissioned 40 MW on 9th Feb in 1915 to supply hydro-electric power to
Mumbai; set-up Hydro, Renewable, Thermal, Gas based stations - 9162 MW
• Successful Public Private Partnerships in generation (DVC), transmission (Powerlinks) and Distribution (TPDDL).
• We are excited to redefine the contours of Indian 'Power' Sector and committed to 'lighting up lives' for generations to
come.
3India’s largest Integrated private sector power utility

Integrated Power Utility with Pan Value Presence

India Presence
Power generation capacity
Thermal 7415MW
Hydro 450 MW
Wind 437 MW
Solar 28+ MW
Transmission
Distribution
Operational
Gujarat 50 MW
Karnataka 50 MW
Haldia 120 MW
IEL 240 MW
Mulshi 3 MW
Maharashtra 137 MW
Mumbai
TPDDL Powerlinks
Belgaum 81 MW
Jojobera 428 MW
Tamil Nadu 49 MW
Projects under construction
Mundra 4000 MW
Solar 25 MW
Wind 50MW
Coal Mine - Mandakini
Coal Mine - Tubed
Dugar 250MW
Dagachhu 126MW
Maithon 1050MW
Fuel Mix (MW)
Growing in all segments 7
Wind
9%
Hydro
12%
Production Gas
7%
Oil
7%
Gas / LNG
14%
Coal
52%

Expanding Global Footprint

Pioneer in Indian Power Sector
First  
150 MW
thermal  
unit
First  
500 MW  
thermal  
unit
First  
gas  
insulated  
switch  
gear
Computerized  
grid control  
and energy  
management  
system
220 kV  
transmission  
lines in  
four circuit  
towers
220 kV
Cable  
Transmission  
Network
Flue Gas  
De-sulphurisation  
plant using  
sea water
First to Introduce  
SCADA and Fibre
Optic ground wire  
communication
First pump storage unit  
in the country  
of 150 MW Capacity
India’s First
800 MW  
Supercritical Unit
5Leader in technology adoption

Contents
8
Key Differentiators

Vision
ICT is, arguably, the best and most cost effective tool to handle this scale of complexity.
ICT is a movement within Tata Power
UBIQUITOUS
ENABLER
Information Technology systems are the
“first port – of – call”
for decision makers within the organization
BUSINESS FOCUS EMPOWER END-USERS SERVICES CULTURE INTEGRATION
WORLD CLASS
SOFTWARE

Key Business Objectives
• Establish a platform to support the organization growth path for 2022
• Augment capabilities of the organization, maturity level of the organization in terms of
processes and technology
• Ensure standardized processes across organization
• Improve the overall cost of quality and avoid rework
• Considerable improvement in cycle time in various business processes
• Provide major insights through convergence of technology
• Create insights into operations and enable near real-time decision making
• Ahead of all our competitors in terms of SAP penetration and process maturity.

Business Transformation
Project Saarthi Business Transformation
• Streamline business processes across
Tata Power
• Single source of truth
• Process simplification / enrichment
• Information aided - decision making
• Higher degree of integration within Tata
Power
• Consolidation of disparate IT
applications into SAP
11

Project Saarthi is taking the Tata Power’s
decennial old journey with SAP to new
horizons, with transformation objectives
Focus Areas and Key Benefits
Top Benefits
70%
Integration of Generation,
Transmission Distribution&
operations on single SAP
platform
40%
Increase in employee
productivity
30%
Reduction in time to repair,
asset downtime and
inventory turnover
30%
Higher average annual
savings through FSCM
Financial Reporting
Redesigning the Org structure,
financial planning and consolidation,
Reporting structure including IFRS
Operational Excellence
Efficient Operations & Informed decisions,
Maintenance processes through
Enhanced EAM with WCM and FMEA
Governance Risk and Control
Customer Delight
Better Customer Services through
CRM, Customer Web Portal, IVRS/
BCM for call centre
Employee Empowerment
through ESS, MSS, E- Learning,
E-Recruitment, PMS and Training
Unified Layer of Entity
Build a unified layer of entities like
Employee, Customer, Vendor & material
Integrated Project Management
link ideas and strategies with project data
workflows, and business processes

Contents
Key Differentiators
13

Landscape at Tata Power in 2012
Business Lines
HR
Recruitment and 
On-boarding
Talent Management
Performance Appraisal
& Compensation
Management
Employee Data 
and Payroll
Management
Time Management
LSO – Learning
Solution / Training
Procur-
ement
Operational
Procurement
Funds Integration
Supplier
Management
Reverse Auctione-Procurement
Strategic
Procurement –
Manual
Spend Analytics
Supplier Self-
Service
Finance,
Analytic
s
Financial
Accounting
OT-PI-IT
Integration
Treasury and Risk
Management
Standard
Financial and
Operational
Analytics
Financial
Consolidation,
IFRS
Management
Accounting
Bidding for
Business
Development
Decision Support
& Reporting
Technology
Platform
Corporate Portal Risk & ComplianceForms Automation
Process
Integration
Documents
Management
Balanced Scorecard
Master Data
Management
Generation
‘Material Management
Plant Maintenance
Advanced Asset
Management
Energy Management and
Generation billing
Plant Operational
Analytics
OSI-PI
Transmission
On-line Dispatch 
Management
Trading – Sunguard
Advanced Asset
Management
Settlement
OT-PI-IT Integration
Renewable Energy
Windmill to ERP
Integration
Billing
Carbon Trading
Core
Proce
sses
Distribution
Metering Billing –
Collection
Energy Audits, Leakage
Detection – Manual
Call Center / CRM-BCM
Web Self-Service – 
Customer Portal
Mobile Integration
GIS
Project Execution
Basic Engineering
Project Cost Estimation
Project Systems and
Accounting
Bid Management and
Contracting
Project Management
Primavera Integration
Non-SAPSAP Application Legacy/Manual
ESS / MSS & Travel
Management
EHS
Permit to Work
Mobility and
Collaboration
14

Landscape for TATA Power in 2016
Business Lines
HR
Recruitment and 
On-boarding
Succession
Management
Performance
Management
Employee Data 
and Process
Management
Time ManagementTraining
Procur-
ement
Operational
Procurement
Funds Integration
Supplier
Management
Reverse Auctione-Procurement
Strategic
Procurement –
Manual
Spend Analytics
Supplier Self-
Service
Finance,
Analytic
s
Financial
Accounting
OT-PI-IT
Integration
Decision Support
Standard
Financial and
Operational
Analytics
Financial
Consolidation,
IFRS
Management
Accounting
Bidding for
Business
Development
Reporting
Technology
Platform
Corporate Portal Risk & ComplianceGISForms Automation
Process
Integration
Documents
Management
Sustainability
Performance & 
Emissions
Management
Master Data
Management
Generation
Plant Maintenance
Advanced Asset
Management
Energy Management
Plant Operational
Analytics
OSI-PI
Transmission
On-line Dispatch 
ManagementTrading – Sunguard
Advanced Asset
Management –
Whitespace
Settlement
Renewable Energy
Windmill to ERP
Integration
Billing
Carbon Trading
Core
Proce
sses
Distribution
Collection
Call Center
Customer Portal
Mobile Integration
GIS
Project Execution
Basic Engineering
Project Systems and
Accounting
Bid Management and
Contracting
Project Management
Document Management
HRProcur-
ement
Operational
Procurement
Funds Integration
Supplier
Management
Reverse Auction
Ariba
e-Procurement
Ariba
Strategic
Procurement –
Manual
Spend Analytics
Supplier Self-
Service
Ariba
Finance,
Analytic
s
Financial
Accounting
OT-PI-IT
Integration
Treasury & Risk
Management
Standard
Financial and
Operational
Analytics
Business Planning
and Consolidation
Management
Accounting
Bidding for
Business
Development
Decision Support
& Reporting
Corporate
Initiatives
and
enablers
Corporate Portal Risk & ComplianceForms Automation
Process
Integration
Documents
Management
Balanced
Scorecard
Master Data
Management
Generation
Plant Maintenance
Advanced Asset
Management
Energy Management and
Generation billing
Plant Operational
Analytics
OSI-PI
Transmission
On-line Dispatch 
Management
Trading – EPM with CDP
Advanced Asset
Management
Settlement
Renewable Energy
Windmill to ERP
Integration
Billing
Carbon Trading
Core
Proc
esse
s
Distribution
Collection
Call Center / CRM-BCM
Customer Portal
Mobile Integration
GIS
Project Execution
Basic Engineering
Project Systems and
Accounting
Bid Management and
Contracting
Project Management
Primavera Integration
Non-SAPSAP Application Legacy/Manual
Recruitment and 
On-boarding
Talent Management
Performance Appraisal
& Compensation
Management
Employee Data 
and Payroll
Management
Time Management
LSO – Learning
Solution / Training
ESS / MSS & Travel
Management
EHS
Permit to Work
Mobility and
Collaboration
15

Major processes /areas covered in Saarthi
Enterprise Level
(317 Transactional Processes Covered)
SAP ECC 6.0 EHP 7 –
Core solutions : Distribution (ISU/CRM/BCM), SD, HR/ESS & MSS, MM, PS, PM, EHS and FICO/TRM
16

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Module Sub-Module Module Sub-Module Module Sub-Module
HR Employee Compensenation Mangement MM Purchasing Structure EHS Incident Reporting & Investigating System
HR Recruitment MM Pur Master Data EHS Safety Audit
HR Learning MM Material Requirement Planning EHS Safety Inspection
HR Org Mgmnt MM Purchase Requisition EHS Management of Change
HR Personnel Mgmnt MM Request for Quotation EHS Occpational Health
HR Payroll MM Contract/Scheduling Agreement EHS Behavioral Based Safety
HR Performance Appraisal System MM Purchase Order EHS Control of Sustance Hazardous to Health
HR Talent MM Goods Receipt EHS Enviornmental Compliance (Sustainability)
HR Time MM Goods Issue ISU CS - Customer Service
HR Travel MM Stock Transfer ISU DM - Device Mangment
PS Project Initiation-Generation MM Transfer Posting ISU CRM - Customer Relataionship Management
PS Project Planning-Generation MM Reservation ISU BI-IN - Billing & Invoicing
PS Project Execution-Generation MM Quality Management ISU FICA - Contract Accounting
PS Project Monitoring & Control-Generation MM Fuel Logistics ISU BCM - Business Communication Mangment
PS Project Closing-Generation MM Logistics Invoice Verification ISU UCES - Utility Customer E--Service
PS Project Initiation-Transmission MM Physical Inventory FI Accounts Recievables
PS Project Planning-Transmission MM Gate Pass System FI Accounts Payables
PS Project Execution-Transmission PM Organization Structure FI Asset Accounting
PS Project Monitoring & Control-Transmission PM Master Data FI Cash & Bank
PS Project Closing-Transmission PM Breakdown Maintenance FI General Ledger
PS Project Initiation-Distribution PM Work Permit Management FI Taxation
PS Project Planning-Distribution PM Preventive Maintenance CO Controlling
PS Project Execution-Distribution PM Corrective/General maintenance TRM Cash Flow
PS Project Monitoring & Control-Distribution PM Condition Based Maintenance TRM Tresurary Investment
PS Project Closing-Distribution PM Caliberation Process TRM Trade Finance
SD Order Related Billing PM Refurbishment Process TRM Forex
SD Delivery Related Billing PM Shutdown/Turn-around Management TRM Borrowings
SD Milestone Billing PM Phase in of Equipment BPC Planning
SD Periodic Billing PM Phase out of Equipment BPC Consolidation
SD Intercompany Billing PM Failiure Mode Effect Analysis BIBO Analytics
Major processes /areas covered

• FMEA / RCMO (Failure Mode and Effect Analysis/ Reliability Centered Maintenance Operations)
• MRS ( Workforce Scheduling)
• WPM (Work Permit Management) – E-PTW
• MII (Operational System integration for condition based maintenance and operational parameters)
• SYCLO Mobile Work Manager - Field services through mobile devices
Generation
• FSCM - Fuel Supply Chain
Management & Truck
Tracking solution (Fuel
Procurement and logistics,
Through Road, Rail or
Marine)
Transmission &
Distribution
• LAM (Linear Asset
Management)
Distribution
• BCM (Call Center
Management- IVRS)
• UCES – Utility Customer e-
Service (Customer Portal)
For Generation, Transmission & Distribution
Business
Common to all
Exclusively for
Major processes /areas covered
18

SMAC (Social Media, Mobility , Analytics & Cloud)
• Social Media – Collaboration tool (SAP Success Factor JAM)
• Mobility –
• MDM (Mobile Device Management) and AM Application Management through SAP AFARIA,
• BO Mobile,
• Syclo – SAP Work Manager
• Fiori for Employee Apps – Leave Request, Leave Approval and travel Approval appand
• Safety Issue App
• Customer Engagement App
• Analytics - BW/BO –
• BW on HANA/Business Objects
• BPC - Consolidation,
• SSM - SAP Strategy Management
• Cloud –
• Success Factors JAM
• and e-sourcing through Ariba
New Dimensional Products
• NetWeaver Enterprise Portal
• ESS on EHP7 using UI5 functionality
• Document Management through Open Text
• Vendor Invoice Management (Procurement / Finance)
• Employee File Management (HR)
• Archive Link/Document Access
• GRC - Governance Risk and Control
• Master Data Governance
Major processes /areas covered in Saarthi
19

Contents
Key Differentiators
20

Key Aspects as Differentiators
21
SAP Conversion Index
▪ Achieve SAP conversion by
ensuring movement of
business processes
currently in manual or in
other application into SAP
▪ SAP conversion will
ensure standardization,
integration and
transparency across the
entire organization
▪ Green factor
Decision Enabler
▪ Enhance decision making
capability through:
▪ Greater ability to access
and analyze data
▪ Decision making, with the
help of Multi-dimensional
analysis
▪ Better response times
during exceptions and
specific events
▪ Improved employee
satisfaction
Identify Value Levers
▪ Establish linkages
between project
objectives, processes and
technology enablers
▪ Identify value levers
across business processes
which will help provide
tangible benefits e.g.:
▪ Reduction in lead
time
▪ Faster response time
▪ Increased customer
satisfaction
▪ Improved statutory
compliance, etc..
Streamlining Processes
▪ Streamline business
processes through:
▪ Process
Standardization
▪ Process Simplification
▪ Process Enrichment
▪ Process Elimination

Key Differentiators
22
As part of project Saarthi we are measuring effectiveness index of the
project through following key differentiators –
Key Differentiators FICO TRM PS PM MM HR ISU SD Total
Process
Simplification
(Enrichment or
Elimination)
28 4 3 4 14 6 14 2 75
Conversion Index 18 1 14 7 9 15 9 5 78
Decision Enablers 10 1 3 4 2 4 5 1 30
Learning 2 - - - 1 2 5
Value Realization 11 3 3 3 4 3 3 1 31
Green Factor 2 - 2 3 2 1 2 1 13
Total 71 9 25 21 32 29 35 10 232

Architecture

SCoE Roadmap
One SAP for ALL
Achieving Excellence
Extend to group companies /
Enhancing the Usage
Adoption of latest version of SAP
and new dimension products
Present
Wave 1
Wave 3
Wave 2
Wave 1
Revamping the Infra –
capacity enhancement,
DR site etc.
Wave: Logical grouping of activities/projects within a time period.
Sustenance and
maturity
Wave 1
Project Saarthi & Support
Existing SAP landscape
Strengthen Penetration &
Utilization of ICT Systems
Ensure Business Transformation through
effective Integration & Collaboration
Be lead adopters of technology & innovation
Benchmark for other utilities
Wave 2
Increase coverage & business
empowerment
External Consultancy –
under Power ICT
Governance
framework through
GRC
Analytics by Exception and Information on move
FY – 2013-15 FY – 2015-17 FY – 2017-19
Enhance internal customer satisfaction

Enabling Business Transformation through SAP
• Access to all through NetWeaver portal – Password management solution for all
applications on portal
• Digitization of Enterprise Content: to make the required information available through SAP
• Digitisation of documents – All paper based records (Employee),
• Digitization of Drawings & Manuals - for field force on mobile device during maintenance activity.
• Mobility for Employee – Fiori : Leave Request, Leave Approval and Travel Approval -
completed
• Mobility to field force –
• Maximize the use of Mobile Applications in operations maintenance and operation – 250 users enabled
• Customer complaint handling through mobile handheld.
• Mobility for Customer –
• Extend customer service by connecting them through mobile solutions to gain customer affection
• Enhance the coverage and usage of our Social Media platform – “Manthan” across Tata
Power Group companies, associates and key stakeholders

Tata Power Safety Incident Reporting
App

Tata Power “Suraksha” Mobile App
27
Log in Screen for the “Suraksha” App. Home Screen - Dashboard

28
Incident Details Screen Attach Images Captured Submit Issue with Details

29
Incident Reported in SAP
Confirmation
Reports as per Date
Range Selection
My Reported Issues

Tata Power Customer APP

Customer App – (SAP Multi Channel Foundation- MCF) 
Key Features 
Mobile App for Tata Power Customers to access key information on their mobile
devices.
– Managing online accounts & customer detail
– View Bills in PDF Format for past 12 months.
– View past 12 months electricity consumption trend and Payment history
– Make bill payments using Net banking, Credit Card and Debit Card.
– Registering Query, Request and Complaint with history.
– Feedback-Suggestions for Tata Power / Report Theft.
– Document Centre – Various application forms in PDF.
– Viewing Meter Reading date
– Viewing Outage info etc.
– Flash Notification to consumers for important updates.
– Social Media (Facebook, Twitter & YouTube launch through app).
– Rate the Mobile App (Play store).
4

Splash and First Screen

Registration and Post Login

Consumption and Payment History

Bill Payment and Query/Complaint

36

Website: www.tatapower.com
Email ID: nitin.rohilla@tatapower.com
Contact No: +91-8097-001-155,
+91-9920-078-066
37

Enabling business transformation by Nitin Rohilla Project Saarthi - Tata Power May 2016

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Enabling business transformation by Nitin Rohilla Project Saarthi - Tata Power May 2016