The purpose of any organization in relation to improve the availability, quality and recovery of IT services and get the alignment of IT services with business objectives.

1. ITIL CONSULTANCY
SERVICES

2. ITIL CONSULTANCY
SERVICES
Have any of this issues ever come to your mind?...
 INSTRUMENTACIÓN Y COMPONENTES, S.A. www.inyco m. e s
How are my
services being
managed?
How can I
evaluate it?
What do I need
to analyze?
Do I have covered the needs of my
business?
What quality of my
services do I offer to
the users?
Do I assure the
continuity and
security of my
services?
Tools People
Have I been able to
manage the costs of
services provision?
Processes
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es

3. The purpose of any organization in relation to IT
services is to achieve:
 INSTRUMENTACIÓN Y COMPONENTES, S.A. www.inyco m. e s
1. Improve the availability, quality and recovery of IT
services.
2. Get the alignment of IT services with business
objectives.
3. Reduction of costs related to the technological
infrastructure.
4. Productivity increase .
5. Discover the gaps or shortcomings regarding to
good practices.
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

4. To achieve this purpose it is necessary to give
answer to these issues:
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WHERE ARAE WE?
WHERE DO WE WANT TO BE? HOW DO WE GET THERE?
ARE WE IMPROVING?
1. Analyze and evaluate the current situation of the organization.
2. Check implemented ITIL processes, or check the needs to
implement them.
3. Identify weaknesses and opportunities for improvement in
order to add value to the business.
4. Adapting ITIL to the needs of the company.
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

5. How the service is performed
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How to get started? Or
How to keep evolving?
What is the vision?
Where are we now?
Where do we want to be?
How do we get where we
want to be?
How do we chech that we
have arrived where we want
to be?
High-level business
objectives
Valuation
Objective
Improvement
Metrics and measurements
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

6. Analysis of the current situation
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 Diagnosis of the services offered by the organization.
 Organization and degree of compliance to ITIL processes.
 Tools for monitoring and controlling current services.
 Requirements necessary to achieve processes carried out under
good practices.
The following aspects will be assessed together with the customer:
ITIL Consulting
Diagnosis Organization Tools Requirements
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

7. Defining an ITIL model
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 GAP s analysis
 Recommended ITIL processes to be implemented in the
organization.
 Tools to support the processes.
 Resources of the organization to ensure their success.
Taking into account the objectives and needs of the client and
also ITIL requirements:
ITIL Consulting
GAPS ITIL processes Tools Resources
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

8.  Planning of the implementation of the improvements
provided.
 Prioritization based on reported benefit.
 Definition of indicators and monitoring mechanisms to
ensure success.
Defining implementation plan
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According to the analysis performed and to mitigate
detected GAP s :
ITIL Consulting
Planning Prioritization Indicators Monitoring
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

9. How can we help customers?
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1. Implementing models that align business and
information technology.
2. Reduced risk through standardized and flexible
actions.
3. Promoting continuous improvement, as able to
make the best of the company.
4. Bolster confidence in customers/users and
develop new opportunities.
5. Optimally use resources within processes,
improving productivity and reducing costs.
6. Measure the service through objective data and
parameterized reports.
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

10. Consultancy activities
 INSTRUMENTACIÓN Y COMPONENTES, S.A. www.inyco m. e s
1. Learn about priorities and business needs.
2. Evaluation and diagnosis of the maturity of processes implemented in
the organization.
3. Tool used for service management.
4. Facilitate daily work in the management of services.
5. Defined documentation to facilitate the work of technicians.
6. Trend analysis to assess the availability of services.
7. Joint meetings to analyze concrete situations.
8. Deliverables showing the starting situation, objectives to be achieved
and raised improvements.
9. Possibility of collaboration with the client to carry out the
recommendations raised.
10. Measurement of indicators that evaluate the performance of what has
been implanted.
Benefits
1. Foresight when managing users
requests, improving times.
2. Proper quality management.
3. Increase efficiency.
4. Align business processes and IT
infrastructure.
5. Reduction of unnecessary costs of
the provision of services.
6. Enhance operational capability.
Better use of knowledge and
experience.
7. More information on the company
by creating reports.
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

11. Conclusions
 INSTRUMENTACIÓN Y COMPONENTES, S.A. www.inyco m. e s
1. Reduction of expenses and costs associated
with services.
2. Increase the satisfaction of customers and
employees.
3. Increase competitive advantage and
business opportunities.
4. Improvement of the overall management of
the Organization.
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

12. Inycom values
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1. Customer service. We develop solutions based on
expectations and real needs of our customers.
2. Professional ethics. We assumed the work with
responsibility and the firm commitment to offer
reliable results.
3. Commitment. We work with efforts to achieve the
objectives of the Organization and to ensure the
service that customers expect.
4. Trust. We build trust and work together to carry
out the improvements raised.
 More Info: Telephone. +34 902 522 252 / E-mail. info@inycom.es
ITIL CONSULTANCY
SERVICES

13. Certified Professionals:
PMP
Certified Team in good practices for project
management.
ISO 9001-2008
Quality.
ISO 27001
Information Security.
ISO 9001-2008
Quality.
EFQM
Excellence model.
Business Excellence Prize 2006.
OHSAS 18000
Implanting the reference norm
in our prevention of workable
risks management system.
ITIL
Certified Team iTSMF España.
SCRUM
Certified Team in
SCRUM MANAGER.
RSC
ISO26000 for our responsible management
I+D+i
Our projects are based on UNE-166000
CMMI
Maturity level 2
with capacity 3 to
processes level 2.
CERTIFICATIONS
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Business Certifications:
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14. THANK YOU FOR
YOUR ATTENTION
Nombre y Apellidos
Cargo
Área o Sector
Unidad de Negocio de TIC
Tel. 976 013 300
Móv. 000 000 000
info@inycom.es