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AGENDA	
  for	
  today	
  
Tea/Coffee	
  &	
  Opening	
  Ac:vity	
  
Welcome	
  
Icebreaker	
  
Project	
  introduc:on	
  
Ac:vity	
  1:	
  how	
  will	
  we	
  work	
  together?	
  
Lunch	
  at	
  12.30pm	
  
Ac:vity	
  2:	
  what	
  can	
  we	
  achieve	
  together?	
  
Ac:vity	
  3:	
  What	
  does	
  collabora:on	
  mean	
  to	
  you?	
  
Move	
  towards	
  ac:on	
  
Check	
  out	
  
Close	
  at	
  4.30pm	
   #wwiriss	
  
	
  
A	
  	
  pat	
  on	
  the	
  	
  
back	
  
IRISS	
  is	
  a	
  third	
  sector	
  organisa:on	
  promo:ng	
  
posi:ve	
  outcomes	
  for	
  the	
  people	
  supported	
  
by	
  Scotland’s	
  social	
  services.	
  	
  	
  
	
  
The	
  vision	
  of	
  IRISS	
  is	
  for	
  effec:ve	
  support	
  for	
  
people	
  in	
  Scotland,	
  created	
  through	
  
par:cipa:on	
  and	
  partnership.	
  
Who	
  are	
  we?	
  
Engagement	
  
Partnership	
  
Preven:on	
  
Effec:veness	
  
Our	
  themes	
  
We work toward these outcomes:
Embed	
  a	
  culture	
  of	
  collabora:on,	
  open	
  to	
  new	
  
ideas	
  
	
  
Ensure	
  everyone	
  has	
  the	
  knowledge,	
  tools	
  and	
  
skills	
  to	
  effec:vely	
  use	
  evidence	
  and	
  to	
  innovate	
  
	
  
Place	
  people	
  at	
  the	
  centre	
  of	
  the	
  design	
  of	
  
services	
  and	
  support	
  
7	
  
We	
  focus	
  on	
  three	
  key	
  areas	
  
storytelling	
  ;	
  data	
  ;	
  analysis	
  ;	
  design	
  ;	
  
improvement	
  ;	
  community	
  
mee:ngs	
  ;	
  councils	
  ;	
  problem	
  
solving;	
  labs	
  ;	
  workshops;	
  
interviews	
  ;	
  case	
  studies	
  ;	
  asset	
  
mapping	
  ;	
  ac:on	
  research	
  ;	
  training	
  ;	
  
planning	
  ;	
  experimenta:on	
  ;	
  
evalua:on	
  ;	
  sharing	
  ;	
  documen:ng	
  ;	
  
media	
  ;	
  technology	
  
give	
  a	
  voice	
  to	
  all	
  involved	
  
	
  
model	
  a	
  culture	
  of	
  
collabora:ve	
  working	
  	
  	
  
promote	
  par:cipa:ve	
  approaches	
  	
  
work	
  locally	
  to	
  be	
  close	
  to	
  both	
  
complexity	
  and	
  solu:ons	
  
Guiding	
  principles	
  
give	
  a	
  voice	
  to	
  all	
  involved	
  
model	
  a	
  culture	
  of	
  collabora:ve	
  working	
  
promote	
  par:cipa:ve	
  approaches	
  
work	
  locally	
  to	
  be	
  close	
  to	
  complexity	
  and	
  
solu:ons	
  
shared	
  project,	
  not	
  IRISS	
  led	
  
- and that’s how we got to be
in this room together today…
Limita:ons	
  
we	
  can	
  be	
  involved	
  for	
  up	
  to	
  three	
  years	
  
	
  
we	
  bring	
  ourselves	
  and	
  our	
  :me	
  –	
  not	
  funding	
  
	
  
we	
  will	
  facilitate,	
  support	
  and	
  enable	
  –	
  but	
  we	
  
can’t	
  run	
  the	
  project	
  alone	
  
	
  
The	
  approach	
  is	
  based	
  on	
  openness	
  –	
  any	
  
approaches/solu:ons	
  are	
  for	
  anyone	
  to	
  own	
  
	
  
	
  
Our	
  approach	
  
17	
  
How	
  will	
  w
work	
  together
COMMAND	
  
Provide	
  an	
  
answer	
  
MANAGEMENT	
  
Organise	
  a	
  
process	
  
LEADERSHIP	
  
Ask	
  
quesCons	
  
uncertainty	
  
complexity	
  
criCcal	
  
tame	
  
wicked	
  
Hard	
  power	
   RaConal	
   SoI	
  power	
  
Grint	
  
There	
  are	
  soluCons	
  
Role	
  is	
  to	
  ask	
  appropriate	
  
	
  quesCons	
  and	
  engage	
  
	
  in	
  collaboraCon	
  
More	
  complex	
  and	
  
uncertain	
  higher	
  
need	
  for	
  inquiry	
  /	
  	
  
quesCons	
  /	
  	
  
listening.	
  Can’t	
  	
  
be	
  solved	
  in	
  	
  
IsolaCon.	
  Sits	
  	
  
outside	
  the	
  	
  
Hierarchy.	
  Needs	
  
collecCve	
  consent	
  
Source:	
  h[p://workforcescotland.com/ecl/	
  	
  
inquiry	
   inquiry	
  
advocacy	
  advocacy	
  
Advocacy	
  	
  
•  Speaking	
  what	
  you	
  
think	
  
•  Offer	
  opinion	
  
•  Take	
  a	
  stance	
  
Inquiry	
  
•  Looking	
  into	
  what	
  you	
  don’t	
  yet	
  
know	
  	
  
•  Surfacing	
  difference	
  -­‐	
  Looking	
  
into	
  what	
  others	
  see	
  
•  Accep:ng	
  and	
  searching	
  for	
  
crea:ve	
  possibili:es	
  
Adapted	
  from	
  Chris	
  Argyris	
  
Comes	
  at	
  you	
  
Literally	
  makes	
  a	
  point	
  
Go	
  deeper	
  	
  
Go	
  wider	
  	
  
Source:	
  h[p://workforcescotland.com/ecl/	
  	
  
Ac:on	
  Inquiry	
  1	
  
•  Each	
  person	
  will	
  speak	
  un-­‐interrupted	
  for	
  
three	
  minutes	
  
•  Listeners	
  will	
  offer	
  a	
  ‘gi_’	
  of	
  a	
  ques:on	
  on	
  a	
  
piece	
  of	
  paper	
  
•  Don’t	
  look	
  at	
  your	
  ques:on	
  un:l	
  everyone	
  has	
  
had	
  a	
  go	
  as	
  speaker	
  
20	
  
How	
  was	
  that	
  for	
  you?	
  
•  How	
  was	
  the	
  experience	
  of	
  talking	
  un-­‐
interrupted?	
  
•  What	
  was	
  common	
  in	
  the	
  type	
  of	
  ques:ons?	
  
•  How	
  did	
  the	
  ques:ons	
  improve?	
  
21	
  
Lunch	
  
What	
  can	
  we	
  achieve	
  together?	
  
CA	
  gives	
  us	
  a	
  pathway	
  
And	
  six	
  steps	
  to	
  follow	
  
CA	
  =	
  Six	
  steps	
  
1.  Define	
  the	
  issue	
  and	
  create	
  a	
  cause/effect	
  ques:on	
  
2.  Develop	
  a	
  theory	
  of	
  change/logic	
  model	
  and	
  the	
  risks	
  to	
  its	
  success	
  
3.  Generate	
  evidence	
  
4.  Write	
  a	
  ‘contribu:on	
  story’	
  	
  
5.  Test	
  the	
  story	
  and	
  collect	
  more	
  evidence	
  
6.  Revise	
  strengthen	
  and	
  share	
  	
  
We’ve	
  built	
  our	
  own	
  approach	
  to	
  CA	
  
We	
  use	
  a	
  set	
  of	
  tools	
  
Collabora:on	
  	
  
Logic	
  models	
  
Page 1
doview.commodel
Pilotlight Pathway Three
Whatdidwedo?
A range of
participants from
pratice, people
who access
support, provider
organisations
8 Workshops:
Pilotlight
Pathway 3
Co-Design
approach which
focuses on user
needs and
develops
concerete
solutions
Whathappensasaresult?
Participants
develop new
contacts and
relationships Participants are
supported to
develop their own
business idea/plan
We work
collaboratively to
design solutions
to user needs
We develop
products which
support people to
develop their
existing supports
and overcome the
barriers to
starting a new
business
We model new
ways of working
(expand on this)
Participants
develop a lasting
network
Intermediate
outcomes
We identify
barriers and
enablers to
people using SDS
to start a business
Attitudes
identified that
hinder access to
self-directed
support and
encourage
organisations to
overcome these
barriers
We lead thinking
on designing
better services
We prompt
Organisation to
embed new ways
of working
Collaboratively
designed and
produced
servcies and
support
Short-term
outcomes
Interviews	
  
To	
  tell	
  a	
  …	
  
Including	
  the	
  risks!	
  
Create	
  some	
  discussion	
  
To	
  test	
  out	
  our	
  narra:ve	
  
To	
  make	
  something	
  is	
  closer	
  to	
  a	
  …	
  
Summary:	
  CONTRIBUTION	
  ANALYSIS	
  	
  
•  Uses	
  “logical	
  argumenta:on”	
  to	
  understand	
  the	
  links	
  between	
  resources	
  
and	
  outcomes	
  
•  Part	
  of	
  a	
  family	
  of	
  theory-­‐based	
  approaches	
  to	
  evalua:on	
  
•  Uses	
  a	
  pragma:c,	
  six-­‐step,	
  process	
  of	
  tracking	
  the	
  journey	
  from	
  inputs	
  to	
  
outcomes	
  
•  Focused	
  on	
  impact	
  and	
  the	
  mechanisms	
  that	
  support	
  it	
  
•  Drills	
  down	
  into	
  engagement,	
  reach	
  and	
  reac:on	
  –	
  necessary	
  elements	
  of	
  
the	
  ‘impact	
  journey’	
  for	
  knowledge	
  and	
  innova:on	
  intermediaries	
  
What	
  Does	
  CollaboraCon	
  
Mean	
  to	
  You?	
  
39	
  
#wwiriss	
  
Write	
  a	
  leRer	
  inviCng	
  people	
  to	
  
parCcipate	
  in	
  the	
  project.	
  
40	
  
#wwiriss	
  
Our	
  hopes	
  for	
  the	
  leRers…	
  
41	
  
•  To gain an understanding of your dreams and vision for
the project and collaboration in your local area.
•  Find out what collaboration means to you and your vision
for what local collaboration could change.
•  Publish your letters (with your permission) on the project
website so that we can share your vision with others
across Scotland.
#wwiriss	
  
What	
  should	
  I	
  write?	
  
42	
  
Anything!
All that we ask is you address your letter to your local area.
You can write as much or as little as you want.
Illustrations and visuals are also more than welcome.
The choice is yours!
#wwiriss	
  
InstrucCons…	
  
43	
  
Working individually…
•  Address the letter to your local area
•  Use the prompt cards to think about what to write
•  Take 20 minutes to write your letter.
•  Take 20 minutes to share what you’ve written around
your table.
#wwiriss	
  
Some	
  things	
  to	
  include…	
  
44	
  
•  What enables collaboration between those working and
living in communities?
•  What are the key things you believe we need to change
to achieve this?
•  What shift/challenge will you present in your approach to
collaboration and engagement? How might people
perceive this?
•  What are your dreams/hopes/vision for collaboration in
your local area? #wwiriss	
  
What	
  will	
  you	
  do	
  between	
  now	
  and	
  
the	
  next	
  session?	
  
What	
  do	
  you	
  want	
  to	
  explore	
  in	
  this	
  discover	
  
phase?	
  
	
  
•  Who	
  will	
  you	
  speak	
  to?	
  
•  What	
  message	
  will	
  you	
  share	
  with	
  them?	
  
•  What	
  acCon	
  do	
  you	
  hope	
  to	
  inspire	
  in	
  them?	
  
Check	
  out	
  
•  What	
  ques:ons	
  are	
  you	
  le_	
  holding?	
  
•  What	
  do	
  you	
  need	
  out	
  of	
  the	
  next	
  session?	
  
•  What	
  was	
  missing	
  on	
  the	
  day?	
  	
  
•  Can	
  you	
  pledge	
  your	
  support	
  for	
  next	
  :me?	
  and	
  who	
  
will	
  you	
  bring	
  with	
  you?	
  
47	
  
When	
  you’ve	
  got	
  	
  
a	
  mo-­‐o	
  
Thanks!	
  
…	
  we’ll	
  see	
  you	
  on	
  the	
  2nd	
  Nov	
  
	
  Rikke.iversholt@iriss.org.uk, 	
   	
   	
   	
  Stuart.muirhead@iriss.org.uk	
  
Lisa.pa[oni@iriss.org.uk 	
   	
   	
   	
   	
  Michelle.drumm@iriss.org.uk	
  
Rhiann.maclean@iriss.org.uk 	
   	
   	
   	
  Fiona.munro@iriss.org.uk	
  
cr.stocks-­‐rankin@iriss.org.uk 	
   	
   	
   	
  Gayle.rice@iriss.org.uk	
  
	
  
	
  
 
Photos:	
  
Young	
  boy	
  and	
  donkey	
  from	
  
Sparkling	
  Moments	
  Photography	
  
Horses	
  from	
  Vera	
  Zinkova	
  
Gugenheim	
  lab	
  from	
  Luke	
  Abiol	
  
success	
  kid	
  from	
  @laneymg	
  
ball	
  of	
  spark	
  from	
  evan	
  	
  
bamboo	
  complexity	
  from	
  taufuuu	
  
blue	
  tunnel	
  from	
  fontos	
  von	
  carlos	
  
pathway	
  from	
  davi	
  ozolin	
  
upstairs	
  from	
  josef	
  stuefer	
  
construc:on	
  from	
  learn	
  from	
  build	
  more	
  
the	
  right	
  tool	
  from	
  emily	
  
risk	
  from	
  carnagenyc	
  
test	
  from	
  dave	
  bleasdale	
  
	
  
Credits	
   	
  
story	
  from	
  duncan	
  c	
  
true	
  story	
  from	
  ncindc	
  
I	
  will,	
  you	
  will	
  from	
  @davidshrigley	
  
	
  
	
  
Other:	
  
	
  
Grint	
  and	
  Argyris	
  slides:	
  Enabling	
  
Collabora:ve	
  Leadership	
  Pioneer	
  
Programme	
  
	
  
h[p://workforcescotland.com/ecl/	
  
	
  
	
  

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Time to do things differently event 1

  • 1.
  • 2. AGENDA  for  today   Tea/Coffee  &  Opening  Ac:vity   Welcome   Icebreaker   Project  introduc:on   Ac:vity  1:  how  will  we  work  together?   Lunch  at  12.30pm   Ac:vity  2:  what  can  we  achieve  together?   Ac:vity  3:  What  does  collabora:on  mean  to  you?   Move  towards  ac:on   Check  out   Close  at  4.30pm   #wwiriss    
  • 3. A    pat  on  the     back  
  • 4. IRISS  is  a  third  sector  organisa:on  promo:ng   posi:ve  outcomes  for  the  people  supported   by  Scotland’s  social  services.         The  vision  of  IRISS  is  for  effec:ve  support  for   people  in  Scotland,  created  through   par:cipa:on  and  partnership.   Who  are  we?  
  • 5. Engagement   Partnership   Preven:on   Effec:veness   Our  themes  
  • 6. We work toward these outcomes: Embed  a  culture  of  collabora:on,  open  to  new   ideas     Ensure  everyone  has  the  knowledge,  tools  and   skills  to  effec:vely  use  evidence  and  to  innovate     Place  people  at  the  centre  of  the  design  of   services  and  support  
  • 7. 7   We  focus  on  three  key  areas  
  • 8.
  • 9. storytelling  ;  data  ;  analysis  ;  design  ;   improvement  ;  community   mee:ngs  ;  councils  ;  problem   solving;  labs  ;  workshops;   interviews  ;  case  studies  ;  asset   mapping  ;  ac:on  research  ;  training  ;   planning  ;  experimenta:on  ;   evalua:on  ;  sharing  ;  documen:ng  ;   media  ;  technology  
  • 10. give  a  voice  to  all  involved    
  • 11. model  a  culture  of   collabora:ve  working      
  • 13. work  locally  to  be  close  to  both   complexity  and  solu:ons  
  • 14. Guiding  principles   give  a  voice  to  all  involved   model  a  culture  of  collabora:ve  working   promote  par:cipa:ve  approaches   work  locally  to  be  close  to  complexity  and   solu:ons   shared  project,  not  IRISS  led   - and that’s how we got to be in this room together today…
  • 15. Limita:ons   we  can  be  involved  for  up  to  three  years     we  bring  ourselves  and  our  :me  –  not  funding     we  will  facilitate,  support  and  enable  –  but  we   can’t  run  the  project  alone     The  approach  is  based  on  openness  –  any   approaches/solu:ons  are  for  anyone  to  own      
  • 17. 17   How  will  w work  together
  • 18. COMMAND   Provide  an   answer   MANAGEMENT   Organise  a   process   LEADERSHIP   Ask   quesCons   uncertainty   complexity   criCcal   tame   wicked   Hard  power   RaConal   SoI  power   Grint   There  are  soluCons   Role  is  to  ask  appropriate    quesCons  and  engage    in  collaboraCon   More  complex  and   uncertain  higher   need  for  inquiry  /     quesCons  /     listening.  Can’t     be  solved  in     IsolaCon.  Sits     outside  the     Hierarchy.  Needs   collecCve  consent   Source:  h[p://workforcescotland.com/ecl/    
  • 19. inquiry   inquiry   advocacy  advocacy   Advocacy     •  Speaking  what  you   think   •  Offer  opinion   •  Take  a  stance   Inquiry   •  Looking  into  what  you  don’t  yet   know     •  Surfacing  difference  -­‐  Looking   into  what  others  see   •  Accep:ng  and  searching  for   crea:ve  possibili:es   Adapted  from  Chris  Argyris   Comes  at  you   Literally  makes  a  point   Go  deeper     Go  wider     Source:  h[p://workforcescotland.com/ecl/    
  • 20. Ac:on  Inquiry  1   •  Each  person  will  speak  un-­‐interrupted  for   three  minutes   •  Listeners  will  offer  a  ‘gi_’  of  a  ques:on  on  a   piece  of  paper   •  Don’t  look  at  your  ques:on  un:l  everyone  has   had  a  go  as  speaker   20  
  • 21. How  was  that  for  you?   •  How  was  the  experience  of  talking  un-­‐ interrupted?   •  What  was  common  in  the  type  of  ques:ons?   •  How  did  the  ques:ons  improve?   21  
  • 23. What  can  we  achieve  together?  
  • 24. CA  gives  us  a  pathway  
  • 25. And  six  steps  to  follow  
  • 26. CA  =  Six  steps   1.  Define  the  issue  and  create  a  cause/effect  ques:on   2.  Develop  a  theory  of  change/logic  model  and  the  risks  to  its  success   3.  Generate  evidence   4.  Write  a  ‘contribu:on  story’     5.  Test  the  story  and  collect  more  evidence   6.  Revise  strengthen  and  share    
  • 27. We’ve  built  our  own  approach  to  CA  
  • 28. We  use  a  set  of  tools  
  • 30. Logic  models   Page 1 doview.commodel Pilotlight Pathway Three Whatdidwedo? A range of participants from pratice, people who access support, provider organisations 8 Workshops: Pilotlight Pathway 3 Co-Design approach which focuses on user needs and develops concerete solutions Whathappensasaresult? Participants develop new contacts and relationships Participants are supported to develop their own business idea/plan We work collaboratively to design solutions to user needs We develop products which support people to develop their existing supports and overcome the barriers to starting a new business We model new ways of working (expand on this) Participants develop a lasting network Intermediate outcomes We identify barriers and enablers to people using SDS to start a business Attitudes identified that hinder access to self-directed support and encourage organisations to overcome these barriers We lead thinking on designing better services We prompt Organisation to embed new ways of working Collaboratively designed and produced servcies and support Short-term outcomes
  • 32. To  tell  a  …  
  • 33.
  • 36. To  test  out  our  narra:ve  
  • 37. To  make  something  is  closer  to  a  …  
  • 38. Summary:  CONTRIBUTION  ANALYSIS     •  Uses  “logical  argumenta:on”  to  understand  the  links  between  resources   and  outcomes   •  Part  of  a  family  of  theory-­‐based  approaches  to  evalua:on   •  Uses  a  pragma:c,  six-­‐step,  process  of  tracking  the  journey  from  inputs  to   outcomes   •  Focused  on  impact  and  the  mechanisms  that  support  it   •  Drills  down  into  engagement,  reach  and  reac:on  –  necessary  elements  of   the  ‘impact  journey’  for  knowledge  and  innova:on  intermediaries  
  • 39. What  Does  CollaboraCon   Mean  to  You?   39   #wwiriss  
  • 40. Write  a  leRer  inviCng  people  to   parCcipate  in  the  project.   40   #wwiriss  
  • 41. Our  hopes  for  the  leRers…   41   •  To gain an understanding of your dreams and vision for the project and collaboration in your local area. •  Find out what collaboration means to you and your vision for what local collaboration could change. •  Publish your letters (with your permission) on the project website so that we can share your vision with others across Scotland. #wwiriss  
  • 42. What  should  I  write?   42   Anything! All that we ask is you address your letter to your local area. You can write as much or as little as you want. Illustrations and visuals are also more than welcome. The choice is yours! #wwiriss  
  • 43. InstrucCons…   43   Working individually… •  Address the letter to your local area •  Use the prompt cards to think about what to write •  Take 20 minutes to write your letter. •  Take 20 minutes to share what you’ve written around your table. #wwiriss  
  • 44. Some  things  to  include…   44   •  What enables collaboration between those working and living in communities? •  What are the key things you believe we need to change to achieve this? •  What shift/challenge will you present in your approach to collaboration and engagement? How might people perceive this? •  What are your dreams/hopes/vision for collaboration in your local area? #wwiriss  
  • 45. What  will  you  do  between  now  and   the  next  session?  
  • 46. What  do  you  want  to  explore  in  this  discover   phase?     •  Who  will  you  speak  to?   •  What  message  will  you  share  with  them?   •  What  acCon  do  you  hope  to  inspire  in  them?  
  • 47. Check  out   •  What  ques:ons  are  you  le_  holding?   •  What  do  you  need  out  of  the  next  session?   •  What  was  missing  on  the  day?     •  Can  you  pledge  your  support  for  next  :me?  and  who   will  you  bring  with  you?   47  
  • 48. When  you’ve  got     a  mo-­‐o  
  • 49. Thanks!   …  we’ll  see  you  on  the  2nd  Nov    Rikke.iversholt@iriss.org.uk,        Stuart.muirhead@iriss.org.uk   Lisa.pa[oni@iriss.org.uk          Michelle.drumm@iriss.org.uk   Rhiann.maclean@iriss.org.uk        Fiona.munro@iriss.org.uk   cr.stocks-­‐rankin@iriss.org.uk        Gayle.rice@iriss.org.uk      
  • 50.   Photos:   Young  boy  and  donkey  from   Sparkling  Moments  Photography   Horses  from  Vera  Zinkova   Gugenheim  lab  from  Luke  Abiol   success  kid  from  @laneymg   ball  of  spark  from  evan     bamboo  complexity  from  taufuuu   blue  tunnel  from  fontos  von  carlos   pathway  from  davi  ozolin   upstairs  from  josef  stuefer   construc:on  from  learn  from  build  more   the  right  tool  from  emily   risk  from  carnagenyc   test  from  dave  bleasdale     Credits     story  from  duncan  c   true  story  from  ncindc   I  will,  you  will  from  @davidshrigley       Other:     Grint  and  Argyris  slides:  Enabling   Collabora:ve  Leadership  Pioneer   Programme     h[p://workforcescotland.com/ecl/