Digitisation has impacted the value of different skills in many industries. Every organisation is looking for innovative ways to optimise how machines and humans can work together to uncover new value for their businesses. Recruiting and retaining digital talent to support digital business strategies has been a constant challenge for organisations while they keep a delicate balance between cost and value. In this talk, we will look at how to rethink Talent Strategy to embrace the Digital Age by evaluating the impact of digitalisation on skills, exploiting the diversity of digital talent pools, and redesigning jobs to unleash new business value.

1. Reimagining Talent Development
for the Digital Age
Sharon Lau
#ISSLearningFest

2. Sharon Lau
• Principal Lecturer and Consultant at ISS, Digital Strategy and Leadership
Practice
• +20 years experience of Business & Technology Leadership in Retail industry.
#ISSLearningFest
https://www.linkedin.com/in/sharon-lau-digital-leadership/
DIGITAL LEADERSHIP . CHANGE LEADERSHIP . BUSINESS AGILITY

3. #ISSLearningFest
What capabilities do
we need to achieve
our business
strategy?
How will we get
a deep bench of
high-performing
talent?
What’s the
three-year plan
to win through
talent?

4. #ISSLearningFest
Who Is The Top Salesman?

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Business
Strategy
Talent
Strategy
Aligning Business And Talent Strategy
Business Driven

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Aligning Business And Talent Strategy
Business
Strategy
Talent
Strategy

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What Are The Challenges?
Reactive
instead of
Proactive
Lack of Skills
Gap Analysis
Lack of
common
language for
alignment
Struggle to
translate
capabilities to
talent needs

8. Where Do We Start?
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Strategy Capability ? ? ? ?

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Strategy Capability Skill Role ? ?
Where Do We Start?

10. Identify Talent Needs
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Which roles are most
pivotal to its execution?
Business Strategy
& Capabilities
How should these roles
be organized?
What specific competencies,
experiences, traits and
drivers are required for
success?

11. Where Are Your Critical Roles?
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Chief
Marketing
Officer
Account
Manager

12. Where Are The Critical Value Created?
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CEO
X
X
X
X
X
X X
X
X
X X
X
X X

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Talent Value

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Value Enablers
Value Creators
https://www.mckinsey.com/business-functions/people-and-organizational-performance/our-insights/linking-talent-to-value

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Strategy Capability Skill Role Value Who?
Aligning Business And Talent Strategy

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Diversity In Digital Talents
Artificial Intelligence
and Robotics
Free Lancers with
Specialized Expertise
Full Time and Part-
Time Employees

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Build
Buy
Borrow
Bot
VISION
Talent Strategy

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Build
Buy
Borrow
Bot
 What strategic skills are to be trained?
 Cheaper to buy or build?
 In-house training or outsource training?
What Questions Do You Ask?

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Build
Buy
Borrow
Bot
What Questions Do You Ask?
 Are talents available in the market? How about
internal talent-marketplace?
 How transferrable are the skills from
sectors/companies to sectors/companies?

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Build
Buy
Borrow
Bot
What Questions Do You Ask?
 How long do we need the skills?

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Build
Buy
Borrow
Bot
What Questions Do You Ask?
 Cheaper to automate or rely on human workers?
 Do we have the skills to use/manage the technologies?

22. Job Re-designed
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Cost Mindset Value Mindset

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Task 1
Task 2
Task 3
Task 4
Task 5
Task 6
Task 7
Task 8
Job Role Redesigned
Full Time Employee: John
Job Title : Accountant
Task 4
Task 5
What will happen to John?
Task 1
Task 2
Task 3
Outsourced
Automation
Augmentation
1. Break jobs down into tasks.
2. Assess the potential impact of AI or
outsourcing (gig) on each task.
3. Consult managers and employees
for their perspectives and
communicate to employees “why”,
“what” and “how” the job redesign
will occur.
4. Recombine and reconstruct the
transformed tasks into a future job.

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Aligning Business & Talent Strategy
1
2
3
4
5
What are the new skills &
capabilities to support our
business transformation?
1.
Which capabilities can be supported
by technologies and what skills are
required from our workforce?
2. Who has the required skills
in our organization today?
3.
What are the skills gaps in our
workforce today?
4.
Do we want to hire the new
skills or develop the new
skills?
5.

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From The Great Resignation To 'The Great Retention'

27. Thanks For Your Feedback
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Day 1 Programme