Enviar búsqueda
Cargar
The future of services
•
Descargar como PPTX, PDF
•
1 recomendación
•
934 vistas
Ian Miles
Seguir
Presentation from HSE Foresight conference October 2013
Leer menos
Leer más
Empresariales
Tecnología
Economía y finanzas
Denunciar
Compartir
Denunciar
Compartir
1 de 20
Descargar ahora
Recomendados
Scenarios - approaches for exploring urban futures
Scenarios - approaches for exploring urban futures
Ian Miles
changing innovation and reshaping policy
changing innovation and reshaping policy
Ian Miles
Service economy 3.0
Service economy 3.0
Ian Miles
Grand challenges and uk foresight
Grand challenges and uk foresight
Ian Miles
Service Innovation Policy
Service Innovation Policy
Ian Miles
research for smes' service innovation
research for smes' service innovation
Ian Miles
Public Services Innovation
Public Services Innovation
Ian Miles
2010 IME seminar series Service Innovation - Introduction to Services
2010 IME seminar series Service Innovation - Introduction to Services
Ian Miles
Recomendados
Scenarios - approaches for exploring urban futures
Scenarios - approaches for exploring urban futures
Ian Miles
changing innovation and reshaping policy
changing innovation and reshaping policy
Ian Miles
Service economy 3.0
Service economy 3.0
Ian Miles
Grand challenges and uk foresight
Grand challenges and uk foresight
Ian Miles
Service Innovation Policy
Service Innovation Policy
Ian Miles
research for smes' service innovation
research for smes' service innovation
Ian Miles
Public Services Innovation
Public Services Innovation
Ian Miles
2010 IME seminar series Service Innovation - Introduction to Services
2010 IME seminar series Service Innovation - Introduction to Services
Ian Miles
Bill Wicksteed
Bill Wicksteed
gratsaniti
Knowledge Intensive Business Services and Innovation
Knowledge Intensive Business Services and Innovation
Ian Miles
Srii spohrer education panel 20110331 v3
Srii spohrer education panel 20110331 v3
ISSIP
ETUI-ETUC conference 2016 Panel 5 Craig Holmes
ETUI-ETUC conference 2016 Panel 5 Craig Holmes
European Trade Union Institute
Spohrer and Maglio Yorktown 20061020 v2
Spohrer and Maglio Yorktown 20061020 v2
ISSIP
University and industry interactions for a smarter planet 20110830 v4
University and industry interactions for a smarter planet 20110830 v4
ISSIP
Service science intro 20110606 v1
Service science intro 20110606 v1
ISSIP
Gabriel Rissola: "ICT for employability"
Gabriel Rissola: "ICT for employability"
TELECENTRE EUROPE
ETUI-ETUC conference 2016 Panel 23 Emmanuelle Brun
ETUI-ETUC conference 2016 Panel 23 Emmanuelle Brun
European Trade Union Institute
Rit service innovation 20110414 v3
Rit service innovation 20110414 v3
ISSIP
UKCES workshop 190111dmh
UKCES workshop 190111dmh
Deirdre Hughes
Smart Cities that don't go "bump" in the night: delivering interoperable smar...
Smart Cities that don't go "bump" in the night: delivering interoperable smar...
Rick Robinson
6 business values-tf-li
6 business values-tf-li
Digital Business Innovation Community
2009 41.Content.05215
2009 41.Content.05215
lk314
Smart Cities: China, Japan, Malaysia, United States, Spain
Smart Cities: China, Japan, Malaysia, United States, Spain
Olga Gil, PhD (olgagil@olgagil.es)
TGLP Digital Gateway Seminar: Will Hutton
TGLP Digital Gateway Seminar: Will Hutton
TGLP
The development of public service innovations by serv ppi ns, paul windrum, u...
The development of public service innovations by serv ppi ns, paul windrum, u...
Third Sector Research Centre
Icss 20130411 v2
Icss 20130411 v2
ISSIP
ICT Assistive Technology in Europe
ICT Assistive Technology in Europe
Fundació TicSalut
Ubiquitous Computing, Ubiquitous Services
Ubiquitous Computing, Ubiquitous Services
Ian Miles
Matters more than ever 20130618 v3
Matters more than ever 20130618 v3
ISSIP
2011 11-29 presentation aegis
2011 11-29 presentation aegis
AEGIS-ACCESSIBLE Projects
Más contenido relacionado
La actualidad más candente
Bill Wicksteed
Bill Wicksteed
gratsaniti
Knowledge Intensive Business Services and Innovation
Knowledge Intensive Business Services and Innovation
Ian Miles
Srii spohrer education panel 20110331 v3
Srii spohrer education panel 20110331 v3
ISSIP
ETUI-ETUC conference 2016 Panel 5 Craig Holmes
ETUI-ETUC conference 2016 Panel 5 Craig Holmes
European Trade Union Institute
Spohrer and Maglio Yorktown 20061020 v2
Spohrer and Maglio Yorktown 20061020 v2
ISSIP
University and industry interactions for a smarter planet 20110830 v4
University and industry interactions for a smarter planet 20110830 v4
ISSIP
Service science intro 20110606 v1
Service science intro 20110606 v1
ISSIP
Gabriel Rissola: "ICT for employability"
Gabriel Rissola: "ICT for employability"
TELECENTRE EUROPE
ETUI-ETUC conference 2016 Panel 23 Emmanuelle Brun
ETUI-ETUC conference 2016 Panel 23 Emmanuelle Brun
European Trade Union Institute
Rit service innovation 20110414 v3
Rit service innovation 20110414 v3
ISSIP
UKCES workshop 190111dmh
UKCES workshop 190111dmh
Deirdre Hughes
Smart Cities that don't go "bump" in the night: delivering interoperable smar...
Smart Cities that don't go "bump" in the night: delivering interoperable smar...
Rick Robinson
6 business values-tf-li
6 business values-tf-li
Digital Business Innovation Community
2009 41.Content.05215
2009 41.Content.05215
lk314
Smart Cities: China, Japan, Malaysia, United States, Spain
Smart Cities: China, Japan, Malaysia, United States, Spain
Olga Gil, PhD (olgagil@olgagil.es)
TGLP Digital Gateway Seminar: Will Hutton
TGLP Digital Gateway Seminar: Will Hutton
TGLP
The development of public service innovations by serv ppi ns, paul windrum, u...
The development of public service innovations by serv ppi ns, paul windrum, u...
Third Sector Research Centre
Icss 20130411 v2
Icss 20130411 v2
ISSIP
ICT Assistive Technology in Europe
ICT Assistive Technology in Europe
Fundació TicSalut
La actualidad más candente
(19)
Bill Wicksteed
Bill Wicksteed
Knowledge Intensive Business Services and Innovation
Knowledge Intensive Business Services and Innovation
Srii spohrer education panel 20110331 v3
Srii spohrer education panel 20110331 v3
ETUI-ETUC conference 2016 Panel 5 Craig Holmes
ETUI-ETUC conference 2016 Panel 5 Craig Holmes
Spohrer and Maglio Yorktown 20061020 v2
Spohrer and Maglio Yorktown 20061020 v2
University and industry interactions for a smarter planet 20110830 v4
University and industry interactions for a smarter planet 20110830 v4
Service science intro 20110606 v1
Service science intro 20110606 v1
Gabriel Rissola: "ICT for employability"
Gabriel Rissola: "ICT for employability"
ETUI-ETUC conference 2016 Panel 23 Emmanuelle Brun
ETUI-ETUC conference 2016 Panel 23 Emmanuelle Brun
Rit service innovation 20110414 v3
Rit service innovation 20110414 v3
UKCES workshop 190111dmh
UKCES workshop 190111dmh
Smart Cities that don't go "bump" in the night: delivering interoperable smar...
Smart Cities that don't go "bump" in the night: delivering interoperable smar...
6 business values-tf-li
6 business values-tf-li
2009 41.Content.05215
2009 41.Content.05215
Smart Cities: China, Japan, Malaysia, United States, Spain
Smart Cities: China, Japan, Malaysia, United States, Spain
TGLP Digital Gateway Seminar: Will Hutton
TGLP Digital Gateway Seminar: Will Hutton
The development of public service innovations by serv ppi ns, paul windrum, u...
The development of public service innovations by serv ppi ns, paul windrum, u...
Icss 20130411 v2
Icss 20130411 v2
ICT Assistive Technology in Europe
ICT Assistive Technology in Europe
Similar a The future of services
Ubiquitous Computing, Ubiquitous Services
Ubiquitous Computing, Ubiquitous Services
Ian Miles
Matters more than ever 20130618 v3
Matters more than ever 20130618 v3
ISSIP
2011 11-29 presentation aegis
2011 11-29 presentation aegis
AEGIS-ACCESSIBLE Projects
Conference at Tongi University - Shanghai: Smart City for developing and eme...
Conference at Tongi University - Shanghai: Smart City for developing and eme...
Isam Shahrour
Smart city for developing countries, Algiers, September 2015
Smart city for developing countries, Algiers, September 2015
Isam Shahrour
Hicss 20150106 v3
Hicss 20150106 v3
ISSIP
03 v pevtschin
03 v pevtschin
ServiceWave 2010
Mesa Redonda: Smart Communities. Smart Cities
Mesa Redonda: Smart Communities. Smart Cities
AMETIC
Services and enterprises: a happy marriage
Services and enterprises: a happy marriage
Rezonance
Icsoc 20101208 v2
Icsoc 20101208 v2
ISSIP
Spohrer smarter service systems transdisciplinarity 20141121 v7
Spohrer smarter service systems transdisciplinarity 20141121 v7
ISSIP
IT as an agent for change
IT as an agent for change
Chris Cardew
Empowering Smart Citizens to Sense
Empowering Smart Citizens to Sense
Dr. Mazlan Abbas
V 2 Yaz Co Design Environment Ver 1 2
V 2 Yaz Co Design Environment Ver 1 2
IESS
Aascu 20131022 v1
Aascu 20131022 v1
ISSIP
Asian Business Forum
Asian Business Forum
Marija Mikalauskiene
OECD GOV Mobile government
OECD GOV Mobile government
adamlerouge
Itälä: Agile Citizen-centric Health
Itälä: Agile Citizen-centric Health
Iiro Jantunen
Sustainable Green e-Government
Sustainable Green e-Government
More Software Solutions
GID_ANPLWA_ICT_Youth SCEAL
GID_ANPLWA_ICT_Youth SCEAL
Youth SCEAL
Similar a The future of services
(20)
Ubiquitous Computing, Ubiquitous Services
Ubiquitous Computing, Ubiquitous Services
Matters more than ever 20130618 v3
Matters more than ever 20130618 v3
2011 11-29 presentation aegis
2011 11-29 presentation aegis
Conference at Tongi University - Shanghai: Smart City for developing and eme...
Conference at Tongi University - Shanghai: Smart City for developing and eme...
Smart city for developing countries, Algiers, September 2015
Smart city for developing countries, Algiers, September 2015
Hicss 20150106 v3
Hicss 20150106 v3
03 v pevtschin
03 v pevtschin
Mesa Redonda: Smart Communities. Smart Cities
Mesa Redonda: Smart Communities. Smart Cities
Services and enterprises: a happy marriage
Services and enterprises: a happy marriage
Icsoc 20101208 v2
Icsoc 20101208 v2
Spohrer smarter service systems transdisciplinarity 20141121 v7
Spohrer smarter service systems transdisciplinarity 20141121 v7
IT as an agent for change
IT as an agent for change
Empowering Smart Citizens to Sense
Empowering Smart Citizens to Sense
V 2 Yaz Co Design Environment Ver 1 2
V 2 Yaz Co Design Environment Ver 1 2
Aascu 20131022 v1
Aascu 20131022 v1
Asian Business Forum
Asian Business Forum
OECD GOV Mobile government
OECD GOV Mobile government
Itälä: Agile Citizen-centric Health
Itälä: Agile Citizen-centric Health
Sustainable Green e-Government
Sustainable Green e-Government
GID_ANPLWA_ICT_Youth SCEAL
GID_ANPLWA_ICT_Youth SCEAL
Más de Ian Miles
What has happened to Foresight in the UK?
What has happened to Foresight in the UK?
Ian Miles
KIBS - Knowledge Intensive Business Services - role in innovation systems
KIBS - Knowledge Intensive Business Services - role in innovation systems
Ian Miles
The New Service Economy: Innovation in Services
The New Service Economy: Innovation in Services
Ian Miles
Service Innovation - an overview
Service Innovation - an overview
Ian Miles
Grand Challenges, Disruptive Inovations, and Foresight
Grand Challenges, Disruptive Inovations, and Foresight
Ian Miles
The Digital economy's next Top e-Business Model
The Digital economy's next Top e-Business Model
Ian Miles
2011 autumn e business models 2
2011 autumn e business models 2
Ian Miles
2011 autumn e business 1
2011 autumn e business 1
Ian Miles
It industry innovation
It industry innovation
Ian Miles
E business part 4 of 4
E business part 4 of 4
Ian Miles
E business 3
E business 3
Ian Miles
E business 2
E business 2
Ian Miles
e-Business part 1
e-Business part 1
Ian Miles
servicisation and digital convergence 2011
servicisation and digital convergence 2011
Ian Miles
Public Service Innovation - 2011 version
Public Service Innovation - 2011 version
Ian Miles
The Future of Innovation and Work
The Future of Innovation and Work
Ian Miles
Research for innovative service SMEs
Research for innovative service SMEs
Ian Miles
2010 Creative Services
2010 Creative Services
Ian Miles
Kibs
Kibs
Ian Miles
public service innovation
public service innovation
Ian Miles
Más de Ian Miles
(20)
What has happened to Foresight in the UK?
What has happened to Foresight in the UK?
KIBS - Knowledge Intensive Business Services - role in innovation systems
KIBS - Knowledge Intensive Business Services - role in innovation systems
The New Service Economy: Innovation in Services
The New Service Economy: Innovation in Services
Service Innovation - an overview
Service Innovation - an overview
Grand Challenges, Disruptive Inovations, and Foresight
Grand Challenges, Disruptive Inovations, and Foresight
The Digital economy's next Top e-Business Model
The Digital economy's next Top e-Business Model
2011 autumn e business models 2
2011 autumn e business models 2
2011 autumn e business 1
2011 autumn e business 1
It industry innovation
It industry innovation
E business part 4 of 4
E business part 4 of 4
E business 3
E business 3
E business 2
E business 2
e-Business part 1
e-Business part 1
servicisation and digital convergence 2011
servicisation and digital convergence 2011
Public Service Innovation - 2011 version
Public Service Innovation - 2011 version
The Future of Innovation and Work
The Future of Innovation and Work
Research for innovative service SMEs
Research for innovative service SMEs
2010 Creative Services
2010 Creative Services
Kibs
Kibs
public service innovation
public service innovation
Último
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon investment
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
lizamodels9
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
daisycvs
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Adnet Communications
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Seo
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
uneakwhite
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
Workforce Group
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
dollysharma2066
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Damini Dixit
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
lizamodels9
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
amitlee9823
Organizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
Seta Wicaksana
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
hemanthkumar470700
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Admir Softic
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
Último
(20)
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Organizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
The future of services
1.
© Higher School
of Economics, Moscow 2013 The Future for Services Ian Miles Higher School of Economics Moscow 2013 www.hse.ru
2.
© Higher School
of Economics, Moscow 2013 The Future for Services • The Future for Service(s) versus the Futures is Service(s) • Service versus Services • Trends “we all know” • Transformations of Service • Challenges • Foresight work ignores service developments at its risk. • Importance of: • Grasping trends and transformations • Seeing services as users of Foresight • Seeing Foresight as service
3.
© Higher School
of Economics, Moscow 2013 Common Knowledge: Expansion of Service Industries World Bank, 2000, Beyond Economic Growth at: www.worldbank.org /depweb/beyond/ global/chapter9.ht ml
4.
© Higher School
of Economics, Moscow 2013 20 30 40 50 60 70 1998 2003 2004 2005 2006 2007 2008* World Developed Economies and European Union Central and South Eastern Europe (non-EU) & CIS East Asia South-East Asia and the Pacific South Asia Latin America and the Caribbean Middle East North Africa Sub-Saharan Africa Source: ILO, Global Employment Trends, January 2009 http://www.ilo.org/wcms p5/groups/public/@dgre ports/@dcomm/docume nts/publication/wcms_10 1461.pdf Service Sector Employment growing in all regions Services-Dominated Economies
5.
© Higher School
of Economics, Moscow 2013 Common Knowledge: Services are a Global Force • Service Transnationals • Service Offshoring
6.
© Higher School
of Economics, Moscow 2013 Common Knowledge: Services are being Transformed through IT use • Service Industries as Major Consumers of new IT • New IT as Technological and Industrial Revolution in Service Industries • Service Innovation in Process and Products
7.
© Higher School
of Economics, Moscow 2013 Information Technology evolution 70s 80s 90s 00s 10s 20s? Inspired by Marc Weiser et al: - cf: I Miles (2005) “Be Here Now”, INFO Vol. 7 No. 2, pp49-71 Mainframe mini VANs Experts Centralised Numbers Micro PC LANs Profess- ionals “End- User” Text/ graphics Networks & laptops Web Public Content Commun- ication Tablet, sm artphone WiFi, 3G Wide public Web2.0, P2P Multimedia Sensors, A ctuators WiMax, 4 G,cloud Ubiquit- ous Internet of things, loc ations Control Biodevice + + + Ambient Semantic web Enhance- ment
8.
© Higher School
of Economics, Moscow 2013 Mainframe mini VANs Experts Centralised Numbers Micro PC LANs Profess- ionals “End- User” Text/ graphics Networks & laptops Web Public Content Commun- ication Tablet, sm artphone WiFi, 3G, Wide public Web2.0, P2P Multimedia Sensors, A ctuators WiMax, 4 G,cloud Ubiquit- ous Internet of things, loc ations Control Biodevice? + + + Ambient Semantic web Enhance- ment Information Society 70s 80s 90s 00s 10s 20s? One for Many People One for a Few People One for Each Person/Place A Few for Each Person/Place Many for Each Person/Place Isolation Connectivity Networking Ubiquity Island Archipelago Continent Ecosystem Sottware unbundling: new KIBS industry Network and new Online Services Apps Everyday services: health and lifestyleLocational Services
9.
© Higher School
of Economics, Moscow 2013 Mainframe mini VANs Experts Centralised Numbers Micro PC LANs Profess- ionals “End- User” Text/ graphics Networks & laptops Web Public Content Commun- ication Tablet, sm artphone WiFi, 3G, Wide public Web2.0, P2P Multimedia Sensors, A ctuators WiMax, 4 G,cloud Ubiquit- ous Internet of things, loc ations Control Biodevice? + + + Ambient Semantic web Enhance- ment Information Technology Use is one shaper of Service Economy 70s 80s 90s 00s 10s 20s? One for Many People One for a Few People One for Each Person/Place A Few for Each Person/Place Many for Each Person/Place Service Economy 1.0 Service Economy 2.0 Service Economy 3.0 Evolving Views of Service Economy (and Service Innovation)
10.
© Higher School
of Economics, Moscow 2013 Service Economy 1.0 Service Economy 1.0 “Post-Industrial Society” - 1960s-’80s • Economy of services sector(s) • Growth driven by consumer demand, welfare state provision, low productivity growth • Innovation relatively low, supplier-driven; MoT seen as adoption of technology from elsewhere • Industries are pre- or post-industrial - too complicated or particularised for mass production • Industrialisation of services via scale and modularisation • Examples: Bell, Fuchs,Levitt, Touraine
11.
© Higher School
of Economics, Moscow 2013 Service Economy 2.0 Service Economy 2.0 Knowledge-Based Economy: 1980s-2000s • New Information Technology widely adopted in service organisations- especially back-office in large organisations. • New IT-related services assisting this - supporting business processes and innovation across the economy. • New services and service delivery, new e-services. • Information Society, Knowledge Economy • Examples: Barras, Gershuny, Quinn.
12.
© Higher School
of Economics, Moscow 2013 Service Economy 3.0 Service Economy 3.0 Economy of Service(s) 2010s- • Service orientation (Service-Dominant Logic) to forefront: Synthesis viewpoint • Continuing Emergence of Processes and Practices– will be invigorated by use of new technologies like sensors, data analytics, etc. • Manufacturing – servicisiation and beyond. • Product-service solutions and Grand Challenges • Examples: Gallouj, Spohrer, Vargo/Lusch.
13.
© Higher School
of Economics, Moscow 2013 Received wisdom is evolving... • But may still fail to adequately deal with several important factors and forces: – Diversity of services – Service is not necessarily upgraded – New technologies may play major roles – Manufacturing may be further transformed – New tools for design of service systems.
14.
© Higher School
of Economics, Moscow 2013 Three Transformational Types Physical Transformations e.g Cleaning, Transport Often much manual, sometimes low-skill work Environmental sustainability, “self-service” Power and engine systems; technologies under repair etc. Business model change Human Transformations e.g. Health, Personal Services High presence, often high involvement of Consumer/User Human diversity, Interpersonal relations Many specialised, from very low to very high-tech Changing role of public sector Informational Transformations e.g Finance, Communicati ons Range of mass and customised services Keeping apace of platforms and users,IP IT and supporting systems (e.g. Batteries) New functionality (e.g. Location) and knowledge (e.g. Neuro...) Manual Activity Knowledge-intensive activity Examples Features Challenges Technologie s Trends Many activities, and most service industries, involve some mixture of all three
15.
© Higher School
of Economics, Moscow 2013 Services Innovation =/= Service Improvement • Industrialisation and standardisation • Mass customisation and (a) choice dilemmas (b) personal distance – overfamiliarity • Scope for using social media, etc.
16.
© Higher School
of Economics, Moscow 2013 Manufacturing-Services • Beyond servicsiation • Communications systems linking manufacturing production processes with customers... • ...and consumption processes with producers. • Plus new modes of factoryless manufacturing, including 3-D printing, nanomanufacturing
17.
© Higher School
of Economics, Moscow 2013 Product-Service Systems • Complex systems to analyse and model: • Need for new tools and new design approaches. • Service design as critical for Future for Services – and Future in general... • Innovation and innovation management for tools.
18.
© Higher School
of Economics, Moscow 2013 New Service Technologies • Neurotechnology/cognitive science • Information and biotechnologies for health, sports, etc.
19.
© Higher School
of Economics, Moscow 2013 Conclusions • Service thinking has evolved alongside growth of “service economy” (-> economy of services) • Services need Foresight • Foresight is a service process and should be approached as such • Foresight exercises and activities need to take into account growth and changing nature of services.
20.
© Higher School
of Economics, Moscow 2013 End of Presentation
Descargar ahora