Brief presentation of some features of service innovation for an audience of service scholars

1. Service Innovation Ian Miles Professor of Technological Innovation & Social Change Centre for Service Research & MIoIR Manchester Business School

3. UK data – CIS4, 2005 Percentages reporting innovations of different types; firms with 10+ employees percentage The IT revolution saw services adopting the new technologies and doing new things with them. And from the mid 1990s the CIS included some services.

4. UK data – CIS4, 2005 Services do innovate – if somewhat less frequently than manufacturing. (Some services are well above the manufacturing average – notably T-KIBS). Manufacturers and other primary and secondary sector firms introduce new services Services introduce new goods – credit cards, goods for hire, and more – surprisingly often

5. Large variation in innovation style across sectors - CIS5 data, EU (2007) R&D Market Development “ Supplier-driven” Training

6. Also “organisational” innovation Percentages reporting innovations of different types;’ firms with 10+ employees Knowledge-based Services are particularly active organisational innovators.

12. KIBS as innovation agents Client Problems Client Problems Generic Knowledge KIBS communities “Science Base” Technology and training providers Client Problems Local knowledge derived from client

13. End of Presentation