5 Ways to Keep Your Interface Projects Under Control
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In this presentation you’ll find out how you can get your hospital interface projects completed on time and on budget. Learn how we can help you: • Get interfaces built efficiently • Deploy higher quality interfaces • Increase staff productivity
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5 Ways to Keep Your Interface Projects Under Control
- 1. 5 Ways to Keep Your Interface Projects Under Control Welcome! Presented by: Rich Murphy, VP Interface Software (978) 805-4151 Rich.Murphy@iatric.com
- 2. Agenda • IT Barriers • Consequences if interfaces aren’t working • 5 ways to keep control of interface projects • Benefits of interface service providers • What we’re hearing from hospitals Click here to access the recording on this presentation.
- 3. IT Barriers • The 2014 HIMSS Leadership Survey states, staffing and financial resources have been key barriers to IT implementation for the past two years. • Find a way to: • Allocate budget for high profile projects • Complete important interface projects • Protect interface projects from staff turn-over Click here to access the recording on this presentation. Source: 25th Annual HIMSS Leadership Survey
- 4. If interfaces aren’t working When interfaces go down and systems stop talking to each other, caregivers cannot quickly access vital patient clinical data. This results in: • Manual patient care processes • Jeopardizes patient safety • Irate physicians and caregivers • Bad publicity • Non-compliance bringing fines and penalties Click here to access the recording on this presentation.
- 5. #1 Have a solid plan While every project plan varies, there are seven key steps in bringing an interface to life and keeping it there: 1. Understand and document workflow 2. Profile the systems being connected 3. Building the interface and testing 4. Going live 5. Monitoring and troubleshooting 6. Keeping up with changing requirements 7. Create data mapping Click here to access the recording on this presentation.
- 6. #2 Be prepared for challenges When building your interface strategy, consider your staff’s ability to meet these seven major challenges: 1. Troubleshooting disparate systems 2. Educating staff on building interfaces 3. Falling behind on other critical IT projects 4. Having the time to build & manage all interface projects 5. Being available 24/7 for emergencies 6. Managing the high risks when interfaces crash 7. Justifying the high cost of in-house interface work Click here to access the recording on this presentation.
- 7. #3 Understand your options Many healthcare IT groups find that they don’t have the time or manpower to build and manage the typical interface workload. The options available are: • Performing all interface work in-house • Hiring an interface service provider • A combination of the two Click here to access the recording on this presentation.
- 8. #4 Examine team’s capabilities It’s important to analyze your in-house interface management capabilities from many angles by asking these questions: • Bandwidth to finish low and high profile projects? • Can you cost-effectively coordinate this activity? • Should you deploy an interface engine? • What is your internal level of interface expertise? • Can qualified team members monitor 24/7/365? • Can your IT team scale up and down as needed? • What is your knowledge of regulations? Click here to access the recording on this presentation.
- 9. #5 Find cost-efficient help Interface service providers can take the burden of any or all of these tasks off your shoulders: • Handling full project management • Providing technical expertise • Leveraging existing relationships with Health System Vendors • Maintaining interface best practices • Accessing specialized tools • Provide flexible support options Click here to access the recording on this presentation.
- 10. Benefits of working with an interface services provider Healthcare IT organizations need to be strategic by avoiding tying up in-house IT resources to handle and manage interfaces. Tapping the experience of an outside provider: • More cost-effective • Minimize risk to interface projects when employees leave or retire • Increase staff productivity • Shorten implementation timelines • Achieve higher quality deployments • Reduce the risk of interface and project failure • Rest easy, even on holidays, with dependable 24/7/365 support Click here to access the recording on this presentation.
- 11. Iatric Systems Interface Services Technical experience is only part of what you’ll receive with Iatric System Interface Services. Achieving the excellence needed to accomplish interface management that is truly invisible also requires these considerations: • Technical competence • Knowledge of regulations • Clinical knowledge • Reliable track record • Strong vendor relationships • Ability to scale up and scale down to meet project demands • 24/7/365 availability Click here to access the recording on this presentation.
- 12. Happy Customers “It was such a good experience working with Iatric. We just sat down, talked about the goals and did a really good scope document, and then we implemented it. Iatric was able to do some really cool stuff for us with the IIM, both to get the progress notes and do the patient matching for the ADT interface.” - Clark Averill, Director of Information Technology St. Luke’s Hospital “We couldn’t have achieved this degree of integration between MEDHOST and McKesson without the expertise of Iatric Systems.” - Joy Huntington, Clinical Nurse Specialist Roper Saint Francis Healthcare Click here to access the recording on this presentation.
- 13. For more information: Please contact us at (978) 805-4100 or send an email to info@iatric.com Learn more about our products here: www.iatric.com Follow us: Contact Us Click here to access the recording on this presentation.
Notas del editor
- -Today I’d like to discuss some key ways for you and your team to help keep control of your interface projects. -In today’s Hospital IT environment, interfaces are critical to your hospital’s efficiency and ability to provide timely quality patient care. I frequently hear customers struggle to keep interface projects on target, the reasons range from their team is tied up on higher profile projects…to they just don’t have the programming staff in-house to create complex interfaces -The good news is that we can help! -I’d like to discuss some of the IT barriers that we often see and their impact that these have on the larger project planning and implementation -We’ll review 5 ways to keep control of your interface projects, the benefits of an interface service provider and what we’re hearing from our customers
- IT Barriers -In the 2014 HIMSS Leadership Survey, respondents indicated that the lack of financial support and staffing resources continue to be key barriers to implementing IT solutions within their organizations. -19% of respondents indicated that lack of adequate financial resources/budgetary considerations was a barrier and 18% indicated that a lack of staffing resources was a barrier. -Both of these were also the top barriers identified in the 2013 survey There is a way to stay within your allocated budget for your high profile IT projects AND complete the important interface projects. You can even protect your interface projects if you loose a key IT staff member (they leave the company or retire) or have difficulty finding new staff that understand the health industry. We can help by sharing the 5 Ways to Keep Your Interface Projects Under Control.
- If interfaces aren’t working properly the stakes are high: When interfaces go down and systems stop talking to each other, some of the consequences are: -Caregivers cannot quickly access vital patient clinical data. - Clinicians resort to manual patient care processes and workflow - Patient safety is jeopardized when Information is not available to clinicians - Irate physicians and caregivers - Bad publicity - Non-compliance bringing fines and penalties
- The first way to keep control of your interface projects is to have a solid plan. Because of unique requirements per system, varying specifications and unique workflows for each organization, we like to say “if you’ve seen one interface you’ve seen one interface”. What I mean by that is that no two interfaces are exactly the same, each will be coded to meet each system’s specific requirements and even similar interfaces can have subtle differences. While every project varies, there are several consistent steps in bringing an interface up and keeping it there: - Understand and document workflow - Review of the systems being connected - Interface build and testing (point-to-point or use an interface engine for multiple interfaces…) - Going LIVE - Monitoring and troubleshooting - Keeping up with changing requirements (ex: 3rd party/HIS system software upgrades) - Create data mapping
- The second way to keep control of your interface projects is to be prepared for challenges. When building your interface strategy, consider your staff’s ability to meet these seven major challenges: - Overcoming barriers between disparate systems - Educating staff on how to effectively build interfaces or how to use an interface engine to build them - Falling behind on other critical IT projects because of increased workload - Having the time to build and manage multiple interfaces at the same time - Being available 24/7 to respond to technical emergencies - Managing the high risks to patients and your facility when interfaces stop working - Justifying the high cost of building and management of interfaces in house
- The third way to keep control of your interface projects is to understand your options. -Many healthcare IT groups find that they don’t have the time or manpower to tackle integration projects In-House. The options available are: - Performing all interface work for all interface projects in-house, or - Hiring an interface service provider to manage all interface projects, or - A combination of the two – manage some in house, and outsource some to the interface service provider. (blended approach) We have customers who successfully use each approach above.
- The fourth way to keep control of your interface projects is to examine your team’s capabilities. It’s important to analyze your in-house interface management capabilities from many angles, some questions to consider are: - Do you have the staff to accomplish the project on time without jeopardizing other high profile projects? - Can you cost-effectively coordinate this dynamic activity? - Should you deploy an interface engine? If so, when? - What is your internal level of interface expertise? - Can qualified team members monitor 24/7/365? - Can your IT team scale up and down to meet changing project demands? - What is your knowledge of regulations related to the exchange of patient data? (ex: Meaningful Use, HIEs, data exchange with States….etc)
- The fifth way to keep control of your interface projects is to find highly qualified, cost-efficient help. Interface service providers can help take the burden of any of these tasks off of your shoulders. They can help in areas such as: - Handling full project management from project kick-off through completion Assisting with testing data entry needs Leveraging experience with vendors, vendor partnerships, HIS systems and databases Leveraging experience with similar integration projects, industry standards and technologies and regulations (ex: MU) Interface monitoring and support, both during normal working hours and off-hours Being flexible to the organization’s needs
- There are many benefits to working with an interface services provider Healthcare IT organizations need to be strategic by avoiding tying up resources to handle and manage interfaces – it may not be a cost-effective use of in-house IT talent. Tapping the experience of an outside provider, like Iatric Systems Interface Services brings many benefits: - More cost-effective - Minimize risk to hospital when employees leave or retire - Increase staff productivity - Shorten implementation timelines - Achieve higher quality deployments - Reduce the risk of interface and project failure - Rest easy, even on holidays, with dependable 24/7/365 support
- Iatric Systems Interface Services Technical experience is only part of what you’ll receive with Iatric System Interface Services. Achieving the excellence needed to accomplish interface management that is truly invisible also requires these considerations: - Technical competence - Knowledge of regulations - Clinical knowledge - Reliable track record - Strong vendor relationships - Ability to scale up and scale down to meet project demands - 24/7/365 availability
- I wanted to take a few moments to look at two integration projects where we were able to help our customers overcome these issues: Background on St. Luke’s success story – custom work, not so much POI. -St. Luke’s Hospital is a MEDITECH Hospital located in Duluth Minnesota -They currently have 38 physician practices with over 215 physicians, using eClinicalWorks as their physician office EMR system -The hospital came to us with a few needs: -Pass patient orders from any practice into the Hospital system, no delays -Pass the correct results to each practice as these are entered, no delays -Allow patients to receive care at any practice in the community, the patient’s information should be readily available at any practice Our team was able to assist the customer in a few ways: -The customer was not going to have the in-house bandwidth to create these interfaces themselves -Iatric had quite a bit of experience working with the Hospital’s preferred EMR vendor -We created bidirectional integration between the Hospital and each Physician practice to provide real-time, secure information exchange. This allowed each practice and the Hospital HIS system to sync up real time -This work was coordinated between Iatric, the various practices and the Hospital to make the process as seamless as possible with each practice -Custom programmer was also created for the hospital to bring in Physician Notes into the Hospital HIS system Background on Roper St. Francis success story: - Roper St. Francis is a private, non profit Health system located in Charleston, SC -Roper approach Iatric to assist with integrating their 3rd party ED system with the Hospital HIS system, these are two systems which do not typically interact with each other. -Iatric created real-time bidirectional data integration between the ED system and Hospital HIS system, saving Roper an estimated 5,000 hours of staff time annually (time previously spent searching for information required for patient care). -Electronic information sharing between EDIS and inpatient systems eliminated the risk of medication errors when patients were admitted from the ED Other benefits include automatic updating of patient records across multiple systems, improved data collection for Meaningful Use compliance, and happier physicians and nurses because the information they need is now at their fingertips. CLOSING: You now have 5 ways to take control of your interface projects. The next step is to understand the options within your IT Staff and how a interface service provider could help augment your IT Staff or take on all of your interface projects. Let us know how we can help!