1. Ibrahim Abdulla Ali
Mobile: +971-50-1442526
e-mail: ialali2010@yahoo.com
Profile:
An Experienced Corporate & Retail Banking Professional.
My expertise is focused on corporate and retail baking in the United Arab Emirates. I am an effective
team manager in commercial retail banking capable of handling diverse products and increasing of
service productivity. Over 10 years banking of proven experience have made me a competent
candidate to serve your organization as a Branch Manager.
Work Chronology:
December 2013 – Present: Assistant General Manager
- The Media Company FZ LLC.
Charged with promoting the business and establishing and
building relations with large corporate clients.
July 2007 – December 2013 Branch Manager (SME & Retail Banking)
- Mashreq Bank
Charged with management of braches and kiosks, serving both
SME & Retail Banking clients.
October 2005 – July 2007 Sales & Service Officer (SME & Retail Banking)
- Mashreq Bank
Responsible for new client acquisition and retention and
dispute resolution with existing clients while excelling in
targets.
June 2004 – October 2005 Acting Counter Service Manager
- Mashreq Bank
Overall in-charge with over-the-counter tellers and service
team, ensuring controlled and timely service provision.
December 2003 – June 2004 Counter Service Specialist (Teller)
- Mashreq Bank
Provision of full range of customer teller services.
March 2000 – December 2003 Cell Operator
- Dubai Aluminium Company (DUBAL)
Responsible for the business operations related to production
and operations in DUBAL
Ibrahim Abdulla Ali P a g e | 1
Mobile: +971-50-1442526
e-mail: ialali2010@yahoo.com

2. Key Skills and Duties:
Product Marketing and Sales:
Conducted market study on whole range of retail & corporate business in Jebel Ali, Bur Dubai.
Collected information on key employers’ financial results and complete company infrastructure
to create and understand the target market potential.
Aggressive Portfolio handling includes: DPA, EMAAR Property Group, Al Ghurair Group, Al
Futtaim Group, Dubai Investment Group, Wade Adams, Dubai Holdings, Drake & Scull, United
Arab Shipping, Cupola Group, Etc.
Surveyed overall company profiles, company assets, financial background, deep knowledge of
market, strength and weaknesses and also future expansion plans, based on corporate
relationships.
Arranged data bank for competitors’ analysis for assets and liabilities for personal banking
accounts market products include; Personal Loans, Fixed Deposits, Investment Certificates,
different ranges of accounts, auto loans, credit cards, etc.
Identifying the new business opportunities within the local trade boundaries through broader
market knowledge.
Predict customer attrition ratio based on trend analysis and market dynamics by monitoring
customer behaviour to maintain it at the lowest level.
Team Management:
Branch report staff includes; Asst. Branch Managers, Counter Service Managers, Relationship
Managers (Priority Banking), Senior Sales & Service Officers, Tellers and Customer Service
Representatives.
Profile all key employers (target market) to set and achieve penetration targets for the branch.
Recommend and implement employer specific packages including payroll facilities, in accordance
with credit risk rate (CRR) complying with all credit policies.
Above all, practice Extensive team-building strategy and motivation tools projection to achieve
above average target for branch staff.
Ensuring clarity among staff of KPI’s and job competencies required to effectively achieve
business goals.
Identifying and reward high performers and implement an effective retention program for critical
staff.
Ibrahim Abdulla Ali P a g e | 2
Mobile: +971-50-1442526
e-mail: ialali2010@yahoo.com

3. Operations and Performance:
Ensure strict adherence to Standard Operations procedures. Ensure adherence to Anti-money
Laundering procedures with extensive KYC implementation, result in low risk rating.
Branch Distribution – Franchise & Sales: Provide feedback on dynamics/business
opportunities/competition & new location coverage.
Internal Relationship Management: Establish & build relationships with all key employers through
the Mashreq framework. Establish Job objectives for all reporting branch staff and maintain
regular key performance indicators in accordance with the job objectives and appraise reporting
staff quarterly according to the same.
Managing a branch and 2 kiosks (Retail & SME) with a customer base over 15k and a portfolio size
18m in Assets and over 38m in liabilities.
Planning to achieve KPI based target by identifying target groups and deploying appropriate sales
approach and allocate resources accordingly.
Maintaining high levels of customer satisfaction by defining roles and responsibilities and
monitoring Branch resources in order to consistently meet the set service delivery standards.
Personal Information:
Marital Status: Married
Nationality: U.A.E (Local)
Date of Birth: 01-07-1977
Languages: Arabic, English, Urdu, Persian
References available upon request
Ibrahim Abdulla Ali P a g e | 3
Mobile: +971-50-1442526
e-mail: ialali2010@yahoo.com