IdeaScale has been an SaaS (Software as a Service) based company since 2003. With that experience, comes years of expertise keeping Fortune 500 data safe and secure. We employ a variety of security techniques that any enterprise IT department has come to expect. Download this paper to learn more about our security certifications.

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© 2012 IdeaScale

2. Security and Support| Page 2
Security Matters
IdeaScale has been an SaaS (Software as a Service) based company since 2003. With that experience, comes
years of expertise keeping Fortune 500 data safe and secure. We employ a variety of security techniques
that any enterprise IT department has come to expect.
• SAS 70 Type II Servers: Your community will be as secure as possible on dedicated servers housed
at one of the most trusted data centers in the world. Our enterprise servers have undergone
extensive security reviews and stringent audits to earn the SAS 70 type II stamp of approval.
• SSL Security: All IdeaScale communities support full SSl encryption. Also, our email servers are
configured with tlS to support encryption between mail servers. This minimizes any chances of packet
inspection between servers.
• Single Sign-On: Single Sign-on (SSO) allows users to access the IdeaScale community with the
credentials of an existing company Intranet. Your choice of SAML or cookie based SSO can be used
with popular authentication systems such as Active directory (AD) or IDAP.
• Blacklist: IdeaScale synchronizes with popular IP
blacklists to completely lock out access to IP addresses
that are known to be fraudulent.
About IdeaScale
•Firewall: As part of the SAS 70 Type II certification,
IdeaScale’s firewall software is scanned on a monthly
basis by an approved third-party auditing firm.
IdeaScale has developed an idea
crowdsourcing technology that empowers
communities to drive innovation.
Support
IdeaScale offers dedicated support to our enterprise
customers. If you can’t find the solution to your problem
online, our support team spans the globe to make sure that
there is always someone there to answer your question.
• Up-time guarantee: enterprise customers are
guaranteed 99.99% uptime.
•Email: 24x7 email support.
•System Monitoring: Full 24x7 system monitoring of
all servers.
The software allows organizations to
involve people that matter to them by
collecting their ideas and giving them a
platform to vote. The most important ideas
bubble to the top.
More and more software companies are
using crowdsourcing coupled with social
media technologies to greatly increase the
quality of feedback for their organization.
In addition to being an industry leader in
idea management software, IdeaScale leads
its competitors in the security of its
communities, its full support offerings, and
its protections from community abuse.
•Knowledge Base: unlimited access to online support. Over 500 help articles featuring screenshots
and videos at http://support.ideascale.com.
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3. Security and Support | Page 3
• Community: Feedback and suggestions can be submitted to IdeaScale’s own IdeaScale at
http://ideas.ideascale.com
Eliminating community Abuse
Community abuse like ballot box stuffing and SPAMing can be very detrimental to the success of your
feedback initiative. That’s why IdeaScale provides a number of methods to prevent nefarious individuals
and spambots from exploiting the community.
• Double Opt-in Verification and Captcha - IdeaScale offers the
ability to require recaptcha verification upon user registration. This
simple technique helps to prevent automated scripts from creating
fake accounts.
• Email-Based Access Restrictions - A very simply and elegant way to
limit user registrations to your own organization can be accomplished
via email based access restrictions. Basically, you can configure your
IdeaScale community to only allow registration if the user signs up
with the email address domain for your organization (ex:
@xyzcompany.com).
• IP-Based Access Restrictions - Similar to email based access
restrictions, access to your IdeaScale community can be restricted to
only a specific IP address range.
• Community Flagging - IdeaScale leverages the power of the crowd
to help moderate your community. Any IdeaScale community member
can flag an idea or comment for review by your moderators.
“One of the best things about the
IdeaScale solution is that it saves
the team both time and debate on
identifying new features for each
upcoming release. We know
what’s important to include as
well as why. It is a place for people
to constantly add and suggest new
feedback and we’ve found that it’s
a great way to communicate with
others about why we implement
those changes.”
Shane Lovellette,
Product Manager,
TechSmith
• Profanity Filter - Ideascale can be configured to prevent community members from submitting text
with specific words. The system checks against the seven most common curse words and any
additional words added by the community moderator. Comments or ideas in violation are placed in a
moderation queue for censoring or deletion.
• Fraudulent Activity Detection - There are many fraud detection features under the hood within
IdeaScale that are constantly working to protect your community. IdeaScale employs a host of
techniques to detect scripts/bots and prevents them from creating accounts, applying fraudulent
votes, or submitting spam or phishing posts to your community.
• Domain Restrictions - Similar to email-based access restrictions, IdeaScale gives you the option to
block a list of domains from registration. This is most commonly used to restrict registration from
users using free accounts.
If you have a concern regarding community abuse that you think may not be covered by the features above, let us
know. We are committed to providing you and your community members the best experience possible.
sales@ideascale.com +1 (206) 395-451
© 2012 IdeaScale