A case study conducted where greater patient engagement was one of the outcomes for a practice using Greenway Health products.

1. © 2018 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC
or its affiliates. Other product or company names are the property of their respective owners.
The road to
EHR satisfaction
Primary Care Internists of Montgomery, P.C., a small
but thriving practice in Montgomery, Alabama, had been
using SuccessEHS electronic health records (EHR)
since 2010. By 2017, however, it was clear they needed
a change. The system did not provide the speed they
needed, nor the robust capabilities that Primary Care
Internists’ had prioritized.
The practice looked at other vendors’ products, but the
combination of the right features and the right pricing led
them back to Greenway. The practice had an in-house lab
and had invested in SuccessEHS to enable direct data
transfers to the lab’s LIS system. “The beauty of staying
with Greenway,” says Charla Sewell, Primary Care’s
Administrator, “is that they were able to port that right
over to Intergy for us. That lab interface was something
we just had to have.”
Weighing priorities to find the
right vendor
Primary Care had wanted to utilize a patient portal to
increase both patient engagement and practice efficiency.
However, the SuccessEHS portal capabilities were not
sufficient for their needs. The practice also needed the
new system to effectively provide the necessary data to
meet meaningful use requirements. Finally, Primary Care
had a fixed price ceiling that they would not exceed.
Weighing their needs against various competitors’
offerings, the practice chose to upgrade from
SuccessEHS to Greenway’s Intergy system for EHR
and practice management—a choice they’ve come to
see as the right one. “I was absolutely honest with the
Greenway representative,” states Sewell. “I told him what
we were trying to do and why we were coming back. I
told him there were things we’d been unhappy about with
“Greenway didn’t just promise—
they followed through. They
really did work with us to make
everything perfect.”
- Charla Sewell
CMPE, CPC, Administrator,
Primary Care Internists of Montgomery
© 2019 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC
or its affiliates. Other product or company names are the property of their respective owners.
SuccessEHS. In the end, he met all of our
needs. Greenway didn’t just promise—they
followed through. They really did work
with us to make everything perfect.”
Meeting the
implementation challenge
New product implementation is never
easy. There are always setbacks; never
does everything go just right. However,
Primary Care Internists found that the
right team with the right organizational
approach—and a willingness to listen
and be flexible—could minimize
implementation pains.
“I told them they needed to send their
best team and I think I got it,” says Sewell.
“The implementation consultant was
very knowledgeable, and her team was
great. Everybody knew their stuff. When
talking with them, I didn’t feel I was
getting the runaround.”
Case Study

2. © 2018 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC
or its affiliates. Other product or company names are the property of their respective owners.
© 2019 Greenway Health, LLC. All rights reserved. Cited trademarks or registered trademarks are the property of Greenway Health, LLC
or its affiliates. Other product or company names are the property of their respective owners.
Case Study Primary Care Internists of Montgomery, P.C.
Clear communication was particularly important
for this small practice of five practitioners and
16 additional staff. “I pretty much had to head
up every piece of this transition,” Sewell recalls.
“It’s taken me a solid three months to get it fully
implemented. It’s been quite a workout.”
Acknowledging the complexity of such an
implementation and the lack of internal
manpower to oversee it, Sewell is thankful that
she had a guiding hand and did not have to
manage its intricacies. “The Greenway folks made
the appointments, set up the visits, called me to
tell me how patient messaging would proceed
and laid out the series of calls and trainings that
would get us there. It was same for all of the
pieces of the puzzle.”
A quick time-to benefit
Enhanced usability has proven to be the standout
benefit of the new Intergy system. “It’s much
easier,” Sewell observes. “The integration between
all the various pieces is greatly improved.
Before, I had to go to a different system to do
messages, or to a different portal for client care
management. Now it’s all right there.”
Some ill-timed staff turnover became a testament
to the system’s ease of use. In the three months
since the Intergy go-live date, the practice’s entire
front office staff has turned over. “None of the
four people who learned the system three months
ago are the ones who are there now,” Sewell
states. “Yet, the system is so intuitive and easy
to use that I was able to show the new hires the
training videos and they have been rocking it ever
since. It’s like they’ve been on the system forever.”
Key Outcomes
• Staff more efficient and effective due
to greater ease-of-use
• Faster time-to-productivity for
new employees
• Greater patient engagement levels
through patient portal
For more information on Greenway Health products and services
call 866-242-3805 or visit greenwayhealth.com.
Challenges met
Primary Care Internists now has fast, efficient
access to the data it needs, along with a patient
portal that’s getting rave reviews. “The patients
are loving it,” Sewell says, “they can easily get the
information they want, including labs, scheduling,
or send messages to the doctor.” The practice is
also looking forward to going live with Greenway’s
Care Coordination Services for chronic care
management.
Practice physicians have implied their approval
in part with their silence. “I can tell you I don’t get
yelled at every day, and that’s a nice one,” Sewell
jokingly says. “The doctors are seeing the same
number of patients per day but they’re getting out
a little earlier because it’s easier to do their notes.
So they’re more efficient, and they’re happier.”
Sewell estimates that the practice is now 5-10%
more efficient since the Intergy implementation.
“Anytime you’re going to transition from one
system to another, it’s going to be a headache,”
she concludes, “But this transition went very well.
I’m confident we made the right choice.”