Session 3 conducted for Business communication skills

1. Leadership Skill

3. The Leadership Traits

4. Who is a leader ?
a person who influences a group of
people towards the achievement of a
goal".
“Management is doing
things right, leadership is
doing the right things”
(Warren Bennis and Peter Drucker)

5. Person
Is leadership a position of office or
authority?
Or
Is leadership an ability in the sense that he is
a leader because he leads?

6. No…..
A leader by its meaning is one who goes
first and leads by example, so that others
are motivated to follow him.
To be a leader, a person must have a deep-
rooted commitment to the goal that he will
strive to achieve it even if nobody follows
him!

7. People
To be a leader, one must have followers.
To have followers, one must have their trust.
How do you win their trust?
Why would others trust you?
Most important, are you worthy of their trust?

8. The Leadership Traits

10. Among the core traits identified
are:
 Achievement drive: High level of effort,
high levels of ambition, energy and
initiative
 Leadership motivation: an intense desire to
lead others to reach shared goals

11. What is Leadership?
“Every French soldier carries a marshal’s
baton in his knapsack”.
Napoleon Bonaparte: He believed that under the right circumstances soldier in the army had
the potential to be a general and lead the army in his absence. Whether you hold that
belief or not, the plain fact is that “natural” leaders don’t just happen, nor does anyone
have a divine right to lead or rule.
20

13. Situational Leadership
"Only those who dare to fail greatly can ever achieve greatly.”
JFK

15. Situational Leadership
"Only those who dare to fail greatly can ever achieve greatly.”
JFK

16. Directive & Supportive Behavior

17. Directive/Task Behavior
Involves:
 Clearly Telling People
 What to Do
 How to Do It
 Where to Do It
 When to Do It
 And Then Closely Supervising Their Performance

18. Supportive/Relationship Behavior
Involves:
 Listening to People
 Providing Support and Encouraging Their Efforts
 Facilitating Their Involvement in
 Problem Solving and Decision Making

19. Stages of Team Growth
 Stage I: Forming - Provide clear direction to establish the team’s purpose,
setting goals, etc.,
 Stage II: Storming – Provide strong, hands-on leadership to keep people talking
and task-focused
 Stage III: Norming – Codes of behaviour becomes established and an
identifiable group culture emerges. People begin to enjoy each other’s
company and appreciate each other’s contributions
 Stage IV: Performing – Teams that reach this stage achieve results easily and
enjoyably. People work together well and can improve systems, solve
problems and provide excellent customer service.
 Stage V: Adjourning – Temporary project team reaches this stage; celebrate
their team’s achievements.

20. Helpful Team Behaviour
 Keeping the peace
 Being a friend
 Being enthusiastic
 Giving opinions
 Generating ideas
 Initiating
 Solving problems logically
 Relieving tension with humour
 Seeking approval
 Encouraging others

21. Key factors to successful performance of
a team – S.C.O.R.E
Strategy
Clear Roles and Responsibility
Open Communication
Rapid Response
Effective Leadership

22. Key factors to successful performance
of a team – S.C.O.R.E
 Strategy:
 Shared purpose
 Clearly articulated values and ground rules
 Understanding of risks and opportunities facing the team
 Clear categorization of the overall responsibilities of the team
 Clear Roles and Responsibilities:
 Clear definition of roles and responsibilities
 Responsibility shared by all members
 Specific objectives to measure individual results

23. Key factors to successful performance of
a team – S.C.O.R.E
 Open communication:
 Respect for individual differences
 Open communication environment among team members
 Rapid response:
 Rapid response to the team’s problems
 Effective management to change in the internal and external environment
 Effective Leadership:
 Team leader who is able to help members achieve the objective and build the
team
 Team leader who can draw out and free up the skills of all team members,
develop individuals

25. HOW TO APPLY THIS TO YOURSELF??
• Understand at what level you are with each person you lead
• This tells you how to lead each and every one of them
• People always see a leader through the 5 levels of the grid
• The commitment level is higher, the higher you go with your people
• Different people react differently since they’re at different levels with you
LEADERSHIP IS INFLUENCE, ALWAYS HAS BEEN, ALWAYS WILL BE!
&
YOU HAVE THE POWER TO INCREASE THAT INFLUENCE WITHIN
YOURSELF

27. Thank you