3. <Insert Picture Here>
Value of Upgrading to Release 12.1 for Oracle Financials
Terrance Wampler
Vice President, Financials Product Strategy
4. The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.
4
5. Agenda
• Business Challenges
• Business Value of Upgrading
• Customer Successes
• Roadmap Beyond R12.1
• Recommended Actions
• Key Takeaways
5
7. The Mission of the Finance Organization
Create, Protect, and Optimize Enterprise Value
Optimize Value Protect Value Create Value with
with Efficiency with Control Insight
Finance Compliance, Audit, Financial Planning &
Operations Risk Management Analysis
7
7
8. Business Challenges
Top Concerns of CFOs
Macro Concerns
“CFOs have a lot to be concerned about right now,
both inside their companies and in the broader global
economy. Financial officers tell us they are wary about credit market
conditions, liquidity at their own firms, and financial instability in
Europe.”
– “CFO Global Business Outlook Survey, June 2010”,
CFO Magazine
Source: Duke University/CFO Global Business Outlook Survey, June 2010
8
9. Complexity Drives Up Costs
• Fragmented, decentralized
systems
• Disparate policies, processes,
and controls
Complexity
• Regional centralization
• Begin standardization, but mostly manual processes
• Consolidated systems
• Standardized policies, processes, and controls
• Automated processes
Costs
9
10. EBS Product Update: Continued Releases And Innovation
Ongoing Consumable Low Upgrade Cost Point Releases
Released Planned
Major Release EBS EBS EBS
11i10 R12 R12.1
EBS EBS EBS
Minor Release 12.1.2 12.1.3 12.2
2004 2007 2009 2010 2011
Financials, Procurement, HCM, Service, SCM, Projects,
Functional
Innovation
Technology Financials, Technology, MDM
EBS R12.1.3 released on Aug 20, 2010
New
– Functional enhancements across suite, plus statutory/regulatory updates and error
corrections
10
12. E-Business Suite 12.1 Aligns With Business Objectives
New Capabilities for Customers across E-Business Suite for 11i Customers
Role Business Objectives Enabling 12.1 Capabilities
• Drive consistent, integrated best practices • Centralized Finance Architecture
CFO • Reduce cost of back office operations • Expense Reporting & Imaging
• Improve DSO and cash flow • Credit & Collections
• Develop enterprise wide HCM strategy • Performance & Compensation
VP • Improve talent acquisition effectiveness • 360 Degree View of Employee
of HR • Improve workforce retention • Succession Planning
• Manage and sense demand • Complete Value Chain Planning
COO • Optimize manufacturing operations • Manufacturing Operations Center
• Improve order accuracy & logistics efficiency • Enhanced Warehouse Management
• Understand how & where money is utilized • Spend Analytics & Classification
CPO • Achieve the best possible price for spend • Leverage Sourcing Auctions
• Ensure spend contracts are utilized • Run Spend against Contracts
• Fast and business oriented implementation • Business Accelerators
CIO • Accelerated user adoption • Pre-built UPK Content
• Lower systems management costs • Systems Management Packs
12
13. Oracle E-Business Suite Financials
Financial
Control &
Reporting
Financials Procure to
Architecture Pay
Financials
12.1
Travel & Credit to
Expense
Management Cash
Cash &
Treasury
Management
13
14. Fin
Increase Operational Control and Efficiency Arch
Going Beyond the Traditional Financials Architecture
Major Initiatives
3rd Party General
Systems Ledger ü Multiple Ledger Support
Dr Cr ü Centralized and Flexible
Centralized Accounting Rules-based Accounting Engine
ü Centralized Legal Entity Management
ü Centralized Banking and Payments
ü Centralized Global Tax Processing
Intercompany ü Centralized Intercompany System
Legal Entity Banking Global Tax
Accounting
3rd Party Inventory Receivables Projects
Purchasing Payables WIP
ü Multi-Org Access Control
Systems
14
15. More Productive Global Shared Service Operations
Lower Transaction Costs and Improve Efficiency
CENTRALIZED GLOBAL TAX PROCESSING MULTI-ORG ACCESS CONTROL
• Centrally managed rules FR GB GR
Legal Entity Legal Entity Legal Entity
• Consistent tax services
Operating Operating Operating
Tax Determination Process Unit Unit Unit
Regime Applicable Tax Status, Taxable Tax Single Sign-On
Taxes Rate Basis Calculation
Accounting/Collections/Orders/Payments/Procurement
CENTRALIZED BANK ACCOUNT MODEL CENTRALIZED PAYMENTS ENGINE
Funds Capture and Disbursement
Legal Entity
Operating Units Payments
Engine
15
16. FC&R
Oracle E-Business Suite Financials
What’s New in Financial Control & Reporting
Plan and Establish Capture Close Accounting Report and
Budget Financial Controls Transactions Period Analyze
• Analyze historical • Define • Record Journals • Revalue Balances • Prepare Financial/
results, new accounting • Translate Multiple Mgmt Reports
trends policies and • Approve Journals
Currency Balances • Prepare Statutory
• Develop plan controls • Post and Update Reports
Ledger Balances • Perform Allocations
& process • Establish tax • Analyze Financial
• Reconcile Accounts
• Gather & set rules Performance
budget • Consolidate
Oracle Financial Applications
• General Ledger • Subledger Accounting
16
17. Improved Period End Processing
Financial Control & Reporting
Accelerate Close Improve Reporting and Improve
Process Visibility Internal Controls
• Easier reconciliation of • Create reports without IT • Enhance internal controls with
intercompany balances and reliance using BI Publisher auditable and transparent
subledgers to GL accounting entries
• Comply with multiple
• Use alternate accounts to reporting requirements (i.e., • Efficiently create accounting
prevent import errors IFRS, US GAAP, etc.) for multiple, heterogeneous
• Quickly run processes across • Gain visibility of enterprise- source systems
multiple ledgers simultaneously wide accounting setup • Prevent unauthorized posting
to control accounts
17
18. P2P
Oracle E-Business Suite Financials
What’s New in Procure-to-Pay
Requisition Purchase Receive Invoice Issue
Goods/Services Goods/Services Payments
• Identify • Identify supplier • Receive • Record invoice • Schedule
requirement shipment notice payment
• Request/receive/ • Match invoice
• Authorize evaluate quote • Receive goods/ to purchase • Pay supplier
request services order
• Select vendor
• Match goods to • Approve invoice
• Create PO PO and quality
Oracle Financial Applications
• Payables • Payments • Cash Management
18
19. Lower Overall Procure-to-Pay Costs
Procure to Pay
Streamline Processing Reduce Transaction Mitigate Risks
Processing Costs
• Process invoices faster with line • Eliminate paper and data entry • Use payment dashboards to
level matching and tax with imaging integration improve visibility and take
calculation • Cut processing costs with corrective actions
• Streamline payments with automatic AP/AR netting and • Control expenditures with
centralized banks and payments 3rd party payments* line level invoice approval
• Eliminate routine supplier • Reduce cost and increase • Protect sensitive data with
queries with online collaboration visibility with straight-through number encryption (e.g.,
and dispute resolution* processing credit cards, bank accounts)
* New with 12.1 19
21. Optimize Collections
Credit-to-Cash
Optimize Cash and Mitigate Risks and Make Better
Increase Efficiency Enforce Compliance Decisions
• Improve receipt processing • Reduce risk with payment- • Improve credit approval
with work queue* and line based revenue recognition decisions using credit scoring
level cash application and financial comparisons
• Comply with credit policies with
• Process revenue faster with enhanced credit scoring • Make appropriate loan and
centralized funds capture credit decisions with
• Uniformly enforce legally
• Increase collections of compliant collection policies automated credit reviews
outstanding receivables with with tailored collection • Improve collection results with
flexible payment plans (loans) strategies better visibility of partially
disputed aging amounts
* New with 12.1 21
22. Oracle E-Business Suite Financials
What’s New in Cash & Treasury Management C&T
Review Make Manage Deal Generate
Positions Decisions Lifecycle Reporting
$
$ $
• Cash • Investing • Deal Capture • Positions
• Interest Rate • Borrowing • Settlements • Current Fair Values
• Currency • Hedging • Accounting • Average Rates
Oracle Financial Applications
• Cash Management • Treasury and Risk Management • General Ledger
22
23. Meet Enterprise Cash Requirements
Oracle Cash Management and Oracle Treasury
Streamline and Automate Optimize Funds and
Enforce Compliance
Processes Reduce Bank Costs
• Simplify bank accounts setup • Optimize funds by consolidating • Reduce risk and enforce
and maintenance with bank accounts and utilizing controls through controlled bank
centralized bank model flexible cash pooling techniques account signatories
• Reduce bank reconciliation • Reduce bank costs with bank • Comply with SEPA requirements
efforts with automated matching balance analysis and reduce international bank
rules and reconciliation at costs with IBAN support
payment group level *
* New with 12.1 23
24. Oracle E-Business Suite Financials T&E
What’s New in Travel & Expense Management
Create Approve Audit Process Analyze
Expense Reports Expenses Expenses Reimbursements Expenses
• Record Expenses • Review Receipts • Review Expenses • Pay • Review
• Attach Receipts • Approve Expenses • AP Dept. Approves • Reimburse Reports
• Accept Credit Card Expenses
Expenses
Oracle Financial Applications
• Internet Expenses • Payables • Payments • General Ledger
24
25. Lower the Total Cost of Travel & Expense
Oracle Internet Expenses
Streamline Reduce Enforce Travel Policy
Processing Costs Compliance
• Process expenses quickly • Reduce auditing costs with • Enforce policy compliance limits
using bar codes enhanced audits of allocations for the US with GSA per diem
• Quickly recoup advances with and new Audit Expense Report uploads
flexible advance application • Streamline processing with • Enforce policy compliance for
and enhanced matching to enhanced receipts tracking and mileage expenses with
expense reports missing receipts capability enhanced per diem and mileage
• Accelerate expense and audit • Control travel costs with calculations
processes when receipts are enhanced cost center and • Comply with regional expense
missing projects approvals policies with flexible system
configurations
* New with 12.1 25
27. What Analysts Are Saying
Gartner gives Oracle “Strong Positive,” the highest possible
rating, in its report “Market Scope for Core Financial
Management Applications.”
The MarketScope is copyrighted June 2009 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and
for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner.
Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those
vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
The increasing globalization of business The implementation of Oracle E-Business
continues to drive the need to be more efficient Suite Release 12 at LG Electronics provides
and the need for better integrated financial an example of the efficiencies that can be
obtained from the latest ERP applications,
management. Driving the improved integration with increased productivity and reduced
through a single global enterprise resource maintenance costs resulting.”
planning platform has become the strategy of
choice for most global enterprises. 1. Reduced accounting close from
6 to 3 days”
2. Improved productivity in the accounting
teams, by an estimated 25%
3. Reduced ERP maintenance costs
substantially, by an estimated 36%
Source: Global Accounting, LG Electronics and Oracle E-Business Suite Release 12, David Mitchell, Ovum, June 2009
27
28. Sample of Oracle E-Business Suite Release 12.1
Live Customers
28
29. G.James Completes Financial Reports 50%
Faster, Determines Profitability Accurately with
Oracle E-Business Suite Release 12
COMPANY OVERVIEW
CUSTOMER PERSPECTIVE
• Australian manufacturer of glass and aluminum products “Oracle E-Business Suite enables us
• Industry: Industrial Manufacturing to streamline our production
• Employees: 2,764 workflow and improve our overall
cash position.”
CHALLENGES/OPPORTUNITIES
• Deploy an integrated enterprise resource planning business that Bruce Moy, Director of IT
would streamline financial reporting, speed up production times,
and improve the company’s cash position RESULTS
SOLUTIONS • Streamlined production workflows
• Oracle Financials which enabled products to be
• Oracle Payroll manufactured faster
• Oracle Discrete Manufacturing • Produced monthly company-wide
• Oracle Enterprise Asset Management financial reports 50% faster
• Oracle Configuration
• Oracle SOA Suite • Reduced the time it takes to analyze
manufacturing data from one month
to one week
• Enabled staff to calculate equipment
depreciation immediately
• Removed 15% of the costs from its
aluminum excursion business
April 2010
30. Abu Dhabi Media Company Upgrades to
E-Business Suite R12.1 in just 6 Weeks
COMPANY OVERVIEW RESULTS
• Abu Dhabi Media Company, one of the fastest growing, • Upgraded a number of modules in
multiplatform media organizations in its region, owns and
operates a range of television channels, radio stations, as well preparation for a wider
as a number of publications, and other media-related implementation project around
businesses, including Imagenation Abu Dhabi, which will human resource modules
develop, finance and produce full length feature films and digital • Achieved rapid implementation, and
content for Arabic and international markets; LIVE which owns a
fleet of outdoor HD broadcast vans; and United Printing Press, a the company upgraded Oracle
state of the art printing press General Ledger, Accounts Payable,
• Industry: Media and Entertainment Inventory and Purchasing in just six
weeks
CHALLENGES/OPPORTUNITIES
• Realized significant performance
• Wanted to upgrade its E-Business Suite implementation to improvements
Release 12.1
• Planned to be the first implementations of E-Business Suite • Experienced more flexible reporting
Release 12.1 in the region
SOLUTIONS
• Oracle Financials
• Oracle Inventory
• Oracle Purchasing
• Oracle Business Intelligence Publisher
31. Agilysys Upgrades to Oracle E-Business
Suite R12.1 to Improve Financial Processes
COMPANY OVERVIEW CUSTOMER PERSPECTIVE
• A leading provider of corporate and public-sector IT solutions, “We are confident that our Oracle E-
specializes in select markets, including retail and hospitality Business Suite Release 12.1
• It implements its partners’ hardware and software, providing financial management solution will
services such as disaster planning and storage management
• Industry: Professional Services benefit us and support our continued
growth. We are eager to leverage the
CHALLENGES/OPPORTUNITIES new capabilities of Oracle Financials
• Change the structure of its product offerings and business to process transactions across
divisions operating units.”
• Support growth
Dan Havelka, Senior Director of I.T.
SOLUTIONS
• Oracle Projects
• Oracle Assets
• Oracle Payables RESULTS
• Oracle iProcurement
• Supported its growth by upgrading
its financial management system to
Oracle E-Business Suite R-12.1.
• Leveraged the new capabilities of
Oracle Financials to process
transactions across operating units
32. C3 Business Solutions Extends Visibility and
Flexibility Across Financial Processes with
Oracle E-Business Suite R12.1
COMPANY OVERVIEW
• Organization that specializes in the implementation of Oracle E- CUSTOMER PERSPECTIVE
Business Suite for small to midsize businesses in Southern “With Oracle E-Business Suite
California Release 12.1, we achieved greater
• Industry: Professional Services
• Employees: 40 visibility and efficiency across our
• Revenue: US$8 million financial processes. For instance, we
reduced our time to invoice by 60%.
CHALLENGES/OPPORTUNITIES We also gained new flexibility in our
• Implement a fully integrated enterprise resource planning (ERP) billing function, enabling us to offer
environment with increased flexibility to enable configuing our clients expanded options that
applications as needed and building a scalable foundation to
support future growth include fixed price, milestone, and
• Expand visibility into project costing and billing data―a critical time-and- material contracts.”
requirement for an IT services organization Matt Matthews, Principal
• Ensure a rapid implementation of to reduce the burden on the IT
team, and minimize the impact on the bottom line
RESULTS
SOLUTIONS • Gained the ability to manage a 20%
• Oracle Project Costing increase in workload without
• Oracle Billing
increasing administrative staff to
• Oracle Time and Labor
• Oracle Financials support growth
• Oracle Purchasing • Reduced the time to invoice from
• Oracle Field Sales five days to less than two days—a
• Oracle Projects 60% improvement
• Oracle Business Accelerators
33. Lake County Completes System Upgrade to
Oracle E-Business Suite R12.1 On Time and
Under Budget
COMPANY OVERVIEW RESULTS
• Located in northeastern Illinois, with Lake Michigan to the east, • Completed the upgrade on time and
Wisconsin to the north, and Chicago to the south, having
approximately 713,000 residents under budget by $6,000
• Industry: Public Sector • Gained greater visibility into
timecards―which saved time and
CHALLENGES/OPPORTUNITIES improved insight
• Ensure continued Premier Support • Enabled individuals to create their
• Take advantage of enhanced application functionality
• Implement a new interface that is easier to navigate own requisitions and to view
approval routing
• Gained drill-down capabilities with
SOLUTIONS transparent subledger accounting
• Oracle E-Business Suite Release 12.1
• Oracle Financials that provided greater visibility and
• Oracle Projects cleaner ledgers overall
• Oracle Grants Management
• Oracle iProcurement
• Oracle Human Resources Management Suite
34. McLane Company Upgrades to Oracle E-Business
Suite R12.1 to Better Support their
High-Volume Business
COMPANY OVERVIEW CUSTOMER PERSPECTIVE
• Provides grocery and food service supply chain solutions for “Oracle General Ledger and Oracle
stores and restaurants throughout the United States, serving
55,000 customers per week Financial Accounting Hub have
• Industry: Professional Services increased our agility and enabled us
• Employees: 14,000 to provide our business users with
• Revenue: US$34 billion the timely financial data they need to
CHALLENGES/OPPORTUNITIES
serve our high-volume customers in
the grocery and food service
• Replace an out-dated financial management system with a
modern, automated system to increase efficiency and accuracy industry.”
• Support the high transaction volume inherent in the grocery and Penny Echelberger, Chief
foodservice industry with large orders delivered several times Information Officer
per week to stores and restaurants
• Increase posting frequency in the general ledger from period to RESULTS
daily where possible
• Provide the ability to drill down and report on transaction details • Enabled handling of millions of
billing records with updated system
SOLUTIONS • Standardized inconsistent
• Oracle E-Business Suite Release 12.1 accounting data across divisions
• Oracle Financials Accounting Hub • Implemented a centralized system,
• Oracle General Ledger
• Oracle Internet Expenses allowing quick reactions to changes
• Oracle Payables • Eliminated one-to-two days of
manual intercompany settlements
35. National Instruments Corporation Upgrades
Oracle E-Business Suite R12.1 to Support
Growth
COMPANY OVERVIEW CUSTOMER PERSPECTIVE
• Provides open graphical programming software and modular “This was the most positive Oracle
hardware to more than 30,000 companies to transform the way
engineers design, prototype, and deploy systems upgrade that we have ever done. Our
• Industry: High Technology environment is challenging because
• Employees: 5,100 we use more than 30 modules, and
• Revenue: US$676 million the fact that we were able to upgrade
CHALLENGES/OPPORTUNITIES
with little to no impact to users was
remarkable.”
• Support the company’s ability to serve the dynamic technology
needs of a wide range of customers globally, in diverse Michael Beamer, IT Applications
industries, by ensuring its business applications are up to date Director
• Improve key business processes such as the ability to quickly
process approximately 225,000 complex software and hardware RESULTS
configured orders per year
• Segmented financials and increased
SOLUTIONS flexibility to support future growth
• Oracle E-Business Suite Release 12.1.2 • Improved ability to collect the right
Oracle Financials taxes from local to global levels
Oracle Human Resources • Provided more accounting details
Oracle Procurement for faster cost-benefit analysis
Oracle Order Management
Oracle Marketing
• Integrated with existing Web site to
Oracle Projects execute orders quickly and precisely
• Oracle Business Intelligence Enterprise Edition • Cut 15% of timecard approval time
36. Guangdong Alpha Animation and Culture Co.,
Ltd Reduces Account Settlement Time by 50%
COMPANY OVERVIEW CUSTOMER PERSPECTIVE
• Engaged in animation production, book distribution, toy “The successful implementation of
development and manufacturing, and image licensing
• Industry: Media and Entertainment Oracle E-Business Suite by Oracle
• Employees: 6,000 Platinum Partner SIE Consulting has
• Revenue: US$454.3 million allowed us to significantly improve
our key operational and managerial
CHALLENGES/OPPORTUNITIES indicators.”
• Build an integrated information system to improve productivity
and financial, manufacturing, and order delivery management Li Kai, Executive Vice President
• Standardize finance, manufacturing, supply, and other
processes related to its animation and toy production business RESULTS
• Accelerate customer order response times • Shortened financial settlement time by
• Meet the demands of coordinating a multiproduct operation in
Guangzhou and Shantou 50%
• Increase efficiency and control of accounting and finance • Reduced the number of financial staff
by 10%
SOLUTIONS • Improved report and statistics
• Oracle E-Business Suite R12.1 consolidation time by more than 100%
• Oracle Financials • Cut corporate expenditure by 13%
• Oracle Assets
• Oracle Order Management • Increased on-time customer delivery
• Oracle Procurement rates by 25%
• Oracle Inventory Management • Reduced inventory by 15%
• Oracle Discrete Manufacturing • Improved inventory turnover by 30%
February 2011
37. Guidance Software, Leverages Integration
Functionality to Improve Liability Visibility
COMPANY OVERVIEW CUSTOMER PERSPECTIVE
• Provides digital investigative solutions for government, law “One of the biggest benefits we have
enforcement, and corporate organizations to conduct thorough,
network-enabled, and court-validated computer investigations realized with our upgrade to Oracle
• Industry: High Technology E-Business Suite Release 12.1 is the
• Employees: 400 ability to make more effective
• Revenue: US$74 million decisions.”
CHALLENGES/OPPORTUNITIES
• Replace existing enterprise resource planning (ERP) solution to David Goldstein, Senior Director,
enhance customer relationship management (CRM) functionality Business Systems.
• Increase overall sales by enabling sales team to more effectively
track new leads and opportunities RESULTS
SOLUTIONS • Reduced time needed to close the
• Oracle E-Business Suite Release 12.1
monthly financial books from two to
• Oracle Financials three weeks to just a few days
• Oracle General Ledger • Streamlined Sarbanes-Oxley audits
• Oracle Payables by ensuring proper segregation of
• Oracle Cash Management duties and reducing the number of
• Oracle Purchasing
• Oracle Service Contracts controls from more than 150 to 71
• Oracle Order Management through automated processes
• Oracle TeleService • Enabled to ship within hours or even
• Oracle Internet Expenses minutes
March 2011
38. Overall Business Benefits
• Faster, simpler period end processing
• Increased operational efficiency
• Timely and simplified reporting
40. Improved Operational Efficiency
WHAT’S COMING
• EBS Financials Integration with Fusion Accounting Hub
• DRM integration with EBS Financials
• Support for new authentication SFT (Secure file Transfer) for Credit Cards
transactions
• Partial Authorization Reversal
• Support for multiple valuation methods with multiple accounting ledgers
with multiple currencies
• Support for loading AMEX Hotel Folio Data file
• Ability to schedule the AP/AR Netting Batching Program
41. Oracle Environmental Accounting & Reporting New!
June
Automated, Auditable Collection of GHG and Environmental Data 2011
New Oracle Solution for Greenhouse Gas and
Environmental Data Collection and Reporting
• Based on acquisition of IP from ANZ-based Ndevr
• Data collection using EBS Financials
• Emissions calculation following Greenhouse Gas Protocol
• Pre-built OBIEE reporting and analytics tools, including
responses to the Carbon Disclosure Project
• Rapid implementation as embedded ERP component Data collection in Financials
• Proven solution built on market leading technology
ü Increase Data Collection Efficiency and Reliability
ü Comply with Global Greenhouse Gas Regulations
ü Improve Environmental and Financial Performance OBIEE Dashboards
43. Building the Business Case for Upgrading
• Evaluate the new 12.1 features in the products you are
currently running
– Opportunities to eliminate customizations
– Greater flexibility to match the needs of your business
– Opportunities for additional automation and process improvement
• Look for adjacent products that might add value
– Many products are much stronger at the 12.1 level than they were in 11i 0
– Adding modules is low cost since you are leveraging the implementation
work you have already done
– Some customers have justified the upgrade primarily by the need to get to
the 12.1 level so they could implement additional products
43
44. E-Business Suite Support Timelines
5 Yrs of Premier and 3 Yrs of Extended Support
November 2010
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
11.5.10 Premier Extended Sustaining
Nov ‘13
Fee Waived
Till Nov ’11*
R12 Premier Extended Sustaining
GA Jan ‘12 Jan ‘15
R12.1 Premier Extended Sustaining
GA May ‘14 May ‘17
11i Premier Support Ended in November 2010….
Extended Support follows for 3 addt’l yrs to bridge upgrade gap.
* More info: http://www.oracle.com/support/library/extended-support-faq.pdf
45. Finding Additional Information
Accelerate your evaluation and planning
Contains
• Presentations
• RCDs
• RVPs
• Videos
• Customer
Stories
• White Papers
• etc
http://launch.oracle.com/?Exec