7 VoC Interviewing Rules

1. 7
VoC Interviewing Rules
Motionisless
importantthan
result
customer
insights
personal
reaction
Every
customer
isunique
Customer
perception
Customer
communicates
Quality
supersedes
quantity
Canopus Business Management Group - India 1
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Art of VoC Interviews

2. About Canopus
We help mid to large enterprises in services and
manufacturing, with particular emphasis on
Revenue Enhancement & Customer Retention.
We are not an advisory firm. We implement change,
we make things happen!
We transform your
business to be
Future Fit!
Canopus Business Management Group - India 2
• Year of Commencement : 2009
• Domains : Sales, Marketing & Operations
• Verticals : Retail, B2B & Institutional Customers
• Services: BFSI, Logistics, IT & ITES
• Products : Manufacturing & Technology enabled
• Location : India
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3. Take a quick Self-assessment to find if your Organization needs Lean Six Sigma
program, particularly from the Cultural aspect.
Contact:
Email : neil@collaborat.com
Phone: +91 44 26533522
H Phone: +91 9176616766
@neilsrinivasan
3
CLICK HERE
Password to Access the Assessment: canopus123
Canopus Business Management Group - India
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