1. INDIRA A. PRESSIL
Massapequa, New York 11758
(516) 557-7070
Indira.a.pressil@gmail.com
SUMMARY:
Possess over 15 years of project and quality management experience with the goal of identifying and implementing
“best in class” service to improve business processes and client experiences:
• Experienced Project Manager with strong analytical and strategic skills
• Ability to be flexible, manage time and prioritize work
• Strong interpersonal and communication skills
• Supervised both Operations and Projectized organizational structures
EXPERIENCE:
JP Morgan Chase Bank NA
Global Identity Access Management – Business Engagement Brooklyn, NY
VP, Business Analyst Lead 2015 – Current
• Responsible for identifying, accessing and documenting requirements related to identity access management
across the firm for authorization products and services
• Recommend business priorities and advise business on options, risks and costs for firm wide identity and access
management products
• Analyze impact of proposed solutions across the business and external vendors
• Develop use cases and high level process maps for impacted functionality
• Transform use cases into detailed business requirements
• Partner with IT to translate requirements into functional design specifications
• Manage weekly release communications across authentication and authorization products
• Monitor and prioritize the demand driven by the business owners, roadmap initiatives and technology
enhancements for authorization products and services
• Coordinate the decommission unsupported servers and associated applications that are not compliant with target
state direction
• Build and maintain the customer-facing information in SharePoint for authentication and authorization products
Consumer and Community Banking – Auto Finance – Shared Services Team Garden City, NY
VP, Business Analysis Manager 2014 – 2015
• Develop complete Business Requirement Document by partnering with Business and IT SMEs to identify the
processes/functions impacted by the proposed change
• Review, interpret and align the business requirements with the associated technical applications/systems
• Build strong relationships with Business, Technology teams and vendors
• Develop/recommend processes and material (templates, presentations) to optimize project efficiency and
effectiveness
• Coordinate Business activities for Credit Risk associated with the implementation of a new decision engine
platform
• Manage Business Resiliency activities including documentation of Business Impact Analysis, Business Resiliency
Plan and Impact to Staffing Analysis according to the Global Business Resiliency Policy
Consumer and Community Banking – Auto Finance – Risk Management Garden City, NY
VP, Operational Risk Analyst III 2013 – 2014
• Coordinate all risk deliverables across functional teams ensuring complete compliance with corporate standards
and line of business expectations
• Manage Business Resiliency activities including documentation of Business Impact Analysis, Business Resiliency
Plan and Impact to Staffing Analysis according to the Global Business Resiliency Policy
• Tracking and monitoring of cross team projects within Auto Student Risk Management
• Oversee the budget actuals based on the annual budget for headcount and travel expenses utilizing an internal
workflow and generate detailed reporting
• Ensuring training, performance management discussions, and objective setting have been completed within
communicated time frames
• Administer Record Retention/Destruction and Clean Desk Sweep policy Auto Student Risk Management team
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2. Indira A. Pressil - continued
• Author high level and detailed business requirements for IT review and scoping
Consumer and Community Banking - Auto Finance – Communications Garden City, NY
VP, Business Process Manager – Consumer Communications Center of Excellence 2012 - 2013
• Develop, maintain and validate centralized repositories (MediaBin, other)
• Establish system for classifying and organizing managed content (new assets, metadata)
• Provide organization within systems of record to satisfy audit and compliance requirements
• Analyze and organize content for development of new work types or content structures
• Manage and enhance COE process workflow databases (email box, SharePoint site),with focus on technology to
ensure continuous improvement
• Develop and serve as administrator for COE Review meetings calendar and Evergreen review calendar.
• Aid in the development and implementation of new processes as needed
• Serve as point person for COE Communications & Operations Manager
• Produce weekly team status reports, monthly ECM report dashboard and quarterly capacity actual and
forecasting
Chase Auto Finance, IT Business Analyst Garden City, NY
VP, Business Analyst Lead, Chase Auto Finance 2011 – 2012
• Documented current Pricing and Programs process flows inclusive of impacted change controls.
• Authored and finalized all new change controls to support phase one of the Compass program. Ensured full
understanding of change and formally approve the approach prior to submission to the PMO.
• Partnered with process owner to create process flows to support lease and manufacturer business.
• Documented CPE (Continuous Pricing Engine) overview and proposed approach for expansion to include FICO
scores under 700 to senior management.
• Managed and executed the deployment of Microsoft Project Server for the Compass Program Management.
Managed user set up including procurement of licenses and dual domain access. Authored training materials and
conducted one on one training sessions with project manages. Provide ongoing support and guidance to project
managers and program office.
• Served as the project manager for Suspicious Activity Reporting project to automate the file feed from ADW to
HALO supporting the GS&I team.
• Wrote functional specifications for project Destination. Collaborated with multiple mainframe application teams
to understand current pass through functionality, indentify gaps between current/proposed process and
document associated requirements by functional categories.
JP Morgan Chase – Strategy, Marketing and Communication Jersey City, NJ
VP, Business Analyst Lead, Corporate Internet Group 2007 – 2011
• Manage average of four to eight projects per enterprise release
• Create formal project plans using MS Project to manage deliverables and track baseline work hours against actual
work performed
• Guide project team through operational requirements for inclusion in the BRD, FDN, wire frames and test plans
• Develop test scripts and scenarios for Mock testing
• Lead BRD, FDN and test plan review sessions with Operations team, specifically Production Support
• Assist in creation of RunBook for products impacted by CIG projects
• Ensure all support staff is trained on procedures required to run/troubleshoot new products/processes.
• Identify any exception processes are documented, communicated and approved prior to launch
• Author report requirements for all operations requested reports (settlement, fraud, enrollment, etc.)
• Manage all requirements related to OFAC and Fraud monitoring
• Represent Operations team on Working Group and Resource Manager teams; which includes managing
assignment and capacity model for project resources
• Manage updates to legal agreements and required customer communication required by release for population of
over 30 million users. Author high level changes impacting legal agreement content and policy disclosures.
MetLife – Corporate Systems – IT AD CAO/Legal Affairs Hauppauge, NY
PMO Analyst, Planning Analysis & Administration Team 2006 – 2007
• Produce monthly SLA forecasting and reporting using Excel Pivot tables
• Responsible for all accruals, management of invoices/PO’s and manual billing
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3. Indira A. Pressil - continued
• Review and consolidation of scorecards for key initiatives
• DLM tracking and maintenance
• Coordination point for risk groups and management of risk waivers
JP Morgan Chase - Regional Banking Group New York, NY
VP, Product Manager, Corporate Internet Group 2004 – 2006
• Manage all process improvement, marketing and migration initiatives impacting the External Transfer (ACH) and
Wire products offered on the Chase.com On-line banking platform.
• Perform root cause analysis for all production interruptions that impact product performance
• Produce and distribute monthly MIS for External Transfers and Wire Products
• Conduct market analysis to identify potential initiatives to increase product usage
JP Morgan Chase - Regional Banking Group New Hyde Park, NY
VP, Project Manager, Business Transformation 2003-2004
• Manage initiatives utilizing PMI and Six Sigma methodology to reduce defects and rework, while increasing
productivity for key Consumer Financial Services processes deemed non core
• Communicate project status, success measures and critical findings to stakeholders and Senior Management
• Prepare illustrative presentations at project milestone completion, including high level timeline, next steps and
project sponsor approval request
Other Experience:
JP Morgan Chase AVP, Project Manager, Channel Support 2001 – 2003
JP Morgan Chase AT, EHB New Enrollment Manager 2001 – 2001
Chase Manhattan Bank Reconciliation Manager, Technology and Operations 2000 – 2001
Chase Automotive Finance Reconciliation – Supervisor/Proof Book Manager 1997 – 2000
Chase Automotive Finance Lease Termination Analyst 1996 – 1997
Chase Automotive Finance Recovery Collector - Northeast Collections 1995 – 1996
Chase Commercial Loans Pledge Paper Analyst 1993 – 1995
Chase Direct Response Banking Recoveries Supervisor 1991 – 1993
EDUCATION:
American Intercontinental University
BA, Project Management, scheduled completion fall of 2016
CERTIFICATIONS:
Six Sigma Green Belt
PMI training completed
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