It is important for organizations of all sizes to adopt to a Customer Relationship Software for end to end collaboration and improved customer service.

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Key areas covered and brief content:
 What is a Small Business CRM?
 How CRM can benefit your organization?
 Why scalability and growth is dependent on CRM?
 How should a Minimum Viable CRM look like?
Key Takeaways for MSME members:
 Steps to follow for implementing a CRM
 Do's and Dont's for purchasing a CRM
 Myths about CRM will be busted
 Features which you should watch out in a CRM

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What Is A Small Business CRM?
CRM is a tool which help you to
 manage & control your sales,
 interactions with prospects,
 service existing customer,
 many more…

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What Are The Main Component Of CRM
 Effective marketing with minimal cost
 Help Sales force to win more deals
 Customer Servicing

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How CRM Can Benefit Your Organization?
 Generate insights for better decisions.
 Increase sales opportunities.
 Profile customers easily.
 Align sales and marketing.
 Make accurate sales forecast.
 Collect data fast.
 Get actual data.

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Why Scalability & Growth Is Dependent On CRM?
 Improve decision making
 Enhance Productivity
 Promote Team work
 Increase customer satisfaction
 Repeat sales
CRM applications have been known to increase revenue by 41% per salesperson, drive lead
conversion rates to improve over 300%, and decrease sales and marketing costs by 23%.

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How Should A Minimum Viable CRM Look Like?
 Sales workflow (Lead to sales closure)
 Stock
 Customer database
 Basic reporting

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CRMs To Explore

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Good Read
https://crm.financesonline.com
https://crm.financesonline.com/c/feedback-reviews-
management

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Business distribution
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About Me
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