Inecom explains how to get the most out of your support contract with Inecom and SAP Business One

1. Remote Services Platform
Inecom Managed Services

2. Become a Best-Run Inecom Client
with Remote Support Platform for SAP Business One
Run Better with RSP
RSP has been engineered to Lower
Operating
mitigate implementation and
operational risks, reduce Costs
Improve Reduce
TCO and to get the most Business Business
value out of SAP Business Efficiency Downtime
One
RSP for SAP Business One
Simplified
helps Inecom customers do Upgrade Innovate
what they do best, even Process Faster
better!
© 2011 SAP AG. All rights reserved. 2

3. RSP for SAP Business One
In a Nutshell
Life Cycle Management solution for monitoring, protecting and
managing your SAP Business One system
Customer Embedded
Signs Upgrade
Contract Wizard
RSP Installs
Product Support
Contracted
and Patch
Software
Distribution
Embedded Monitoring
Configuration Go-Live and Curing
Wizard Check
© 2011 SAP AG. All rights reserved. 3

4. RSP for SAP Business One
Simple Life Cycle Management Tool
Monitor, Protect, Keep Up To Date and Heal with one Inecom break through in
easy to use application supporting customers remotely
Single User System Embedded Partner Channel
Interface Monitoring services and the Studio
 Dashboard with key  Traffic lights indicate  SAP Business One  Inecom Tasks
information application readiness software updates
 Assign Tasks to one or
 Full management and  Overview of hardware  Supports huge file many customers
monitoring of installed and software transfers
 Assign customized
components configuration
 Over 60 Health Checks solutions to selected
 Wizard based approach  Overview of business customers
 Many Corrective Tasks
for user communication setup and customization
 Request large file
level  Customized Solutions
 Repository of reports transfers
 Pre-upgrade tests
© 2011 SAP AG. All rights reserved. 4

5. RSP Key Features
Real-time System Monitoring
RSP scans and reports on system readiness to ensure smooth daily business operations
System Status Report provides
comprehensive system assessment
 Automatic checks on important system factors such as disk
space and back-up status
 Detailed information on business setup and customization
 Overview of hardware and software configuration
 Traffic lights to visually indicate system readiness and areas
that need attention
 Reports highlight changes compared to the previous reports
and include previous data
© 2011 SAP AG. All rights reserved. 5

6. RSP Key Features
Health Checks for Improved Process Performance
Remote Support provides health checks on various areas of our customer applications against data
inconsistencies, and alerts for potential issues to eliminate performance bottlenecks at an early stage
Over 60 Health checks:
 Inventory valuation  Pre-upgrade assessments
 Financial consistency  Sales and purchase process
evaluation
 Year-end closing
© 2011 SAP AG. All rights reserved. 6

7. RSP Key Features
Automated Reports Notify SAP and Partners on Incidents
Remote Support Platform  Automated issue diagnosis and reporting
(RSP) without manual intervention
 Reports are securely transferred to Partner
and SAP Support systems via the Web,
An issue reducing the time spent on troubleshooting
is detected and resolving issues
SAP gets notified over HTTPS protocol
Partners receive reports via SMTP gateway
Report is  Variety of report options including XML and
prepared HTML that contain detailed information about:
(XML/HTML)
Issue description
Resolution
Party that should process the resolution (i.e.
SAP Support, Partner, or Customer)
END USER SAP SUPPORT Inecom  Inecom and customers can decide how results
of executed tasks are routed and who receives
information
© 2011 SAP AG. All rights reserved. 7

8. RSP Key Features
Accelerated Problem Resolution with Self-healing Wizard
Self-healing wizard allows you to remotely deliver fixes to SAP Business One installations with minimal
intervention, maximizing accurate resolution
Report with detailed issue Inecom runs the Fixes are executed
description and resolution healing wizard and automatically;
is sent to the Partner selects fixes to apply changes archived for
future references
Detect, execute and
document in 3 easy steps
© 2011 SAP AG. All rights reserved. 8

9. RSP Key Features
Streamlined Software Updates and Patch Downloads
 Inecom receives notifications on new software
updates and can either set RSP to automatically
download recommended updates, or choose to
manually manage the updates.
 Configurable download settings - e.g. bandwidth
speed, time of day - avoid connectivity lags during
business hours.
One simple screen to view all
software packages and
 RSP keeps itself up to date through silent
monitor download status installations and upgrades, eliminating additional
configuration or maintenance efforts.
© 2011 SAP AG. All rights reserved. 9

10. RSP Key Features
Simplified database and log file transfers to SAP
RSP simplifies the database or log file transfers to SAP systems by providing a simple guided procedure to
select, compress, and upload
RSP for SAP Business One allows you to specify bandwidth speed and
time of day for when the uploads should be performed so you can avoid
connectivity lags during business hours.
Inecom receive database requests From within RSP, they identify Inecom can monitor
from SAP either via SAP Service relevant databases and/or files progress, pause or resume
Marketplace or via RSP and upload with only a few clicks activity if necessary.
Select, Compress, and Upload in 3 easy
steps
No file size restrictions
© 2011 SAP AG. All rights reserved. 10

11. RSP Key Features
Automatic Data Maintenance in SAP Systems
 RSP eliminates the need to manually update customers’ system data on SAP Service Marketplace by
automatically sending the installation data to SAP
 What is System Data?
System Data provides technical information on SAP
Business One customer installations such as database
type and version, SAP software and add-ons, Windows
version, and language setup.
 Why should I maintain it?
Accurately maintained system data enables SAP to solve
your problems more effectively and with higher quality
results
 What does RSP do?
By using RSP, your system data will be maintained
automatically on SAP Service Marketplace so you and
your customers can get targeted and higher quality
Avoid manual administration of data
resolutions based on specific customer situations
in SAP Systems
© 2011 SAP AG. All rights reserved. 11

12. New User Interface
Simple Navigation via Central Management Console
© 2011 SAP AG. All rights reserved. 12

13. Simple Installation Process
 RSP can simply be downloaded from the SAP Service Marketplace
 The current version supports the SAP Business One 8.8 Release Family
 No additional hardware required. RSP complies with all hardware and
software requirements applicable to standard SAP Business One installation
 Can be installed in as little as 7 minutes / OR by default if you are installing
SAP Business One release 8.8 onwards
 Always up-to-date with automatic software upgrades
Downloads and Installs
in less than 7 minutes
INTERNET
© 2011 SAP AG. All rights reserved. 13

14. Benefits from RSP as a Customer
Run Better with RSP for SAP Business One 24/7
Reduce your TCO due to increased operational effectiveness and
decreased time for support
Minimize unplanned downtime and business disruption
Achieve peak system performance, stability and improved data
consistency
Get accelerated and predictable problem resolution
Reduce time for system maintenance (i.e. Simplified upgrades,
automated back-ups, and repairs)
© 2011 SAP AG. All rights reserved. 14

15. Remote Support Platform (RSP) for SAP Business One
Primary Support Platform for SAP Business One Support Services
RSP is the primary support platform for receiving SAP Business One
support services.
RSP is simple to install, use, and is FREE for customers on
maintenance.
See appendix slides or visit the SAP Business One Customer Portal to
review key SAP Business One support services only delivered via
RSP as of January 2013.
Contact Inecom in order to have Remote Support Platform for SAP
Business One installed.
© 2011 SAP AG. All rights reserved. 15

16. Thank You!
Inecom Managed Services