10 Fastest Growing E Commerce Solution Providers contains companies that offer state of the art solutions to help online businesses grow exponentially

1. Personalized Approach
The Future of
E-commerce After
the Pandemic
Tech Commerce
The Trendsetters
of Industry
VOL 08
ISSUE 02
2021

4. The World
Seems Small
with
E-commerce
Editor’s Desk
lace your order, pay, and get it delivered to your
Phome! When you get services like these, it becomes
worth buying more and exploring more of what e-
commerce has got. If you want to save your time and effort
on business and increase your sales, then transforming your
business into e-commerce is what you need to do.
Life has become much easier with e-commerce through its
compatible options for the customers. It has enabled people
to buy a variety of fresh retail, food, medical products
hassle-free and as smooth as possible across the world.
Geography limitation is no more a problem now.
Moreover, the e-commerce industry has reduced our efforts
of visiting shops to bring the best for us. It categorizes
things with detailing for customers so that they can have a
seamless experience whenever they enter any e-commerce
store.
With the advancement of e-commerce, the world has
become closer, and through this transformation, more
customers and more markets have got an opportunity to
grow. This platform has set an excellent example of the best
use of human and machine intelligence that understands the
importance of increasing customer needs.
The e-commerce industry has become one of the largest
customer bases in the world, which compares to no other
industry. The products and services not only vary for retail
but every platform that has the power to harness
technology. From managing processes to providing
services, e-commerce continues to drive more global
workforce.
Of course, there are challenges when you will be leading
the most cutting-edge and fastest-growing platform in the
world. But that’s what makes e-commerce providers
different; they bring the transformation and are on the
mission to build the future of localized business. The e-

5. commerce industry is already expanding globally,
and the future of local businesses looks promising.
It is a great time for entrepreneurs to be a part of the
e-commerce business. The opportunities are
tremendous, and more and more companies are
beginning their journey in e-commerce and are
growing.
In this edition of The 10 Fastest-Growing E-
Commerce Solution Providers, we have enlisted
businesses that are offering a helping hand to online
businesses to grow exponentially with their state-of-
the-art solutions.
On the cover, we have Synder, a powerful business
software that automates a significant part of finance
management and provides more accurate and fast
bookkeeping for e-commerce and SaaS businesses,
created by Cloud Business Inc. It is an accounting
automation software tailored to help businesses
accurately record and easily reconcile data from
different sales channels and payment providers, such
as Stripe, PayPal, Shopify in any accounting
software.
You will find more such companies and their
revolutionary offerings in this edition. With that said,
we come to the end of this editorial note.
Lastly, do not miss going through the CxO
standpoints written by the industry experts and the
creative articles by our in-house editorial team.
Have a Happy Read!
sourabh@insightssuccess.com
Sourabh More

6. CONTENTS
08
COVER
STORY
Synder A Revolutionary Software that
Automates Accounting for
E-Commerce and SaaS Companies

7. 18
ARTICLES
Personalized
Approach
The Future of
E-commerce After
the Pandemic
26
Tech
Commerce
The Trendsetters
of Industry
CxO
14
Bridging the
Communication
Gap by Translating
and Localizing All
Content in the World
Lionbridge
22
Technologies
Which are
Disrupting Future
of Pharma
Industry
Leader’s Viewpoint
32
On-Demand
Delivery Apps:
x Types of Apps
& Their Role
Leader’s Viewpoint
28
Enabling Returns
Management
Seamlessly
ZigZag Global

8. sales@insightssuccess.com
August, 2021
Editor-in-Chief
Senior Sales Manager Business Development Manager
Marketing Manager
Technical Head
Technical Specialist Digital Marketing Manager
Research Analyst
Database Management Technology Consultant
Hitesh Dhamani
Managing Editor
Anish Miller
Executive Editor
Sourabh More
Assistant Editors
Jenny Fernandes
Visualizer
David King
Art & Design Director
Priyanka Rajage
Associate Designer
Kshitij S Peter Collins
John Matthew
Sales Executives
David, Martin, Vinod
Business Development Executives
Steve, Joe, Dharmendra
Jacob Smile
Aditya Marry D'Souza
SME-SMO Executive
Amol Wadekar Frank Adams
Circulation Manager
Robert Brown Stella Andrew David Stokes
Shubham Dali
Co-designer
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Kartik Balapurkar

9. Brief
Company Name
Michael Astreiko
CEO
Synder
synder.com
Synder is a powerful business software that automates a
significant part of finance management and provides more
accurate and fast bookkeeping for e-commerce and SaaS
businesses.
Eitan Varman
CEO
E-cargo
e-cargo.co.il
E-cargo offers comprehensive global e-commerce & logistic
Air and Ocean cross border solutions, international forwarding,
customs clearance, multi-vendor last mile services, Drop
shipments , flexible payments options, returns solutions and
smart added value logistic services.
Lionbridge
lionbridge.com
Jaime Punishill
CMO
Lionbridge partners with brands to break barriers and build
bridges all over the world.
Kerridge Commercial
Systems
kerridgecs.com
Ian Bendelow
CEO
Kerridge Commercial Systems (KCS) provides specialist
software, services and support to deliver fully integrated trading
and business management solutions to trade, wholesale,
manufacturing and distribution customers across the world.
Anders Gustafsson
CEO
Zebra
zebra.com
Zebra builds enterprise-level data capture and automatic
identification solutions that provide businesses with operational
visibility.
Teleperformance
teleperformance.com
Daniel Julien
CEO
Teleperformance is a global leader in solution design, business
optimization strategies, front-office customer support, and
back-office services like finance, accounting, collections, and
tech support.
FreedomPay
freedompay.com
Taylor Durovsik
Associate Director,
Marketing &
Communications
FreedomPay is a company that provides payments platform as a
service.
Keelings Knowledge
keelingsknowledge.com
Eamonn Flynn
CEO
The Keeling's family have been in the fresh produce business
for three generations dating back to 1926 and have been
developing software exclusively for this industry since the
1980s.
ZigZag Global
zigzag.global
Al Gerrie
Co-founder & CEO
ZigZag Global is a software solution to help ecommerce
retailers manage returns domestically and globally.
LimeSpot
limespot.com
LimeSpot is an eCommerce conversion data network that
increases conversions for online merchants.
Aidin Tavakkol
Founder
Featured Person

10. A Revolutionary Software that Automates
Accounting for E-Commerce and SaaS Companies
‘‘ ‘‘

11. COVER story
Michael Astreiko
CEO
Synder

12. Headquartered in San Francisco, United States,
Cloud Business Inc. was founded in 2016 as a
business and financial software company that
develops and supports financial, and accounting software
for small and mid-size businesses and accountants. With a
strong belief that technology can help businesses manage
their finances better, smarter, and faster, Cloud Business
Inc. created a smart solution in the form of Synder.
Synder is a powerful business software that automates a
significant part of finance management and provides more
accurate and fast bookkeeping for e-commerce and SaaS
businesses. It is an accounting automation software tailored
to help businesses accurately record and easily reconcile
data from different sales channels and payment providers,
such as Stripe, PayPal, Shopify in any accounting software.
Imagine having Shopify and Amazon stores with many
different payment gateways, and you want them to be easily
reconcilable in your accounting software. With Synder,
businesses can have detailed transaction data from various
sources connected to their e-commerce shop accurately
recorded, categorized, and literally reconciled in one-click.
A Way-Out Solution for Businesses
The best solution for business owners, who don’t want to
spend too much time and effort on manual bookkeeping, is
to consider connecting an accounting automation software,
such as Synder. It automatically imports historical and
ongoing sales into books, provides detailed information
about each payment, and allows reconciliation in just two
clicks.
When your books are 100% accurate, you can be sure that
you will not underpay or overpay taxes, or wrongly plan
annual and monthly expenses. Synder has made creating
financial reports quicker and easier. It collects the detailed
payment data that is essential for accurate reports and
creates the main financial statements regularly to track your
business progress.
In a nutshell, Synder helps to:
Ÿ Automate the bookkeeping of your transactions;
Ÿ Reconcile your books in one click;
Ÿ Connect all sales channels and payment gateways within
one interface;
Ÿ Provides you with detailed data for sales, tax, and other
necessary reports, including P&L and balance sheets.
Distinguished Characteristics
Below are the some of the characteristics that define
Synder:
Smart Automation
Synder automatically records and categorizes transactions
from all your online payment and e-commerce platforms in
your accounting. Capturing necessary business details such
as item and customer info, tax, shipping and processing
fees, locations, and more, it provides you with instant,
detailed, and accurate reports for business analysis and tax
filing. Moreover, by using Synder Smart Rules, you can
customize accounting processes where you need it. For
example, you can apply taxes based on the shipping
location automatically, and Synder will use it as a rule for
all relevant future syncs.
Super Easy Payment Processing
With Synder Invoicing, you can easily create and send
invoices, offering a wide choice of payment methods to
your customers, including credit card payments. Thus, you
make payments super convenient for customers, and
therefore ramp up the payment fulfillment. Also, simple
payment links help you turn ANY of your social media
pages (like Facebook, Instagram, etc.) into a checkout page
with both one-time and recurring payment options, allowing
you to get paid instantly. The cherry on top - all your
payment information gets into the right place in accounting
right away, automatically closing open invoices.

13. ‘‘ ‘‘
One-click Reconciliation
Synder allows to reconcile the synced data in your
accounting books and keep track of any mistakes if such
occur. If everything is correct the difference between your
accounting platform and actual balance will equal zero.
Extended List of Integrations
Synder integrates multiple sales channels and payment
processors such as Stripe, Square, PayPal, Shopify,
Amazon, eBay, Etsy, Ecwid, Authorize.net, Pin Payments,
BigCommerce, WooCommerce, and GoCardless. You can
synchronize all these platforms within a single eco-system
and under one account. The process runs automatically in
the background, with no need to log in to start
synchronization.
Solution for Both, Business Owners and Accountants
Synder is a universal solution. It suits owners of e-
commerce businesses who need to receive, process, and
manage online payments using a minimal software set.
Also, Synder is a solution for bookkeepers and accountants
that need to eliminate a great deal of manual data entry.
Using the organizations feature, accountants can manage
multiple clients within one single infrastructure.

14. Leading the Pack
At the forefront of the success of Synder is Michael
Astreiko, CEO and Co-Founder of Cloud Business Inc.
Michael is a results-oriented entrepreneur with a 10 years
developer background and a FinTech business experience.
He is driven by his passion for technology, IT architecture,
customer-centric development, and building a team of rock
stars that are ready to drive it all forward.
Providing Quality at Affordable Price
At the moment, Michael mentions that Synder has several
main competitors in its business area. “Unlike our
competitors, we provide easy to use one spot accounting
with the largest number of features,” he says. Synder has
the edge in more precise and detailed synchronization and
allows users to sync each transaction separately. For
example, if you sell via Shopify and get paid via Stripe,
Synder will correctly and fully collect the data from both
platforms and automatically record all the details in books.
This granular synchronization from multiple sources also
provides e-commerce businesses with the ability to
accurately track inventory. In addition, Synder supports
multicurrency payment synchronization that allows users all
around the globe to work with all types of currencies
conveniently. Furthermore, the Synder smart rule engine
allows users to fill in missing gaps in their books based on
indirect conditions, for example, to automatically set tax
based on the location or apply a category based on the
product name. And last but not least - the rollback feature is
a win that is designed to constantly keep the books safe, if
they want to change or re-sync the sales.
Helping Businesses Move Online
When asked about the impact of pandemic on businesses,
Michael opines that the pandemic has made it hard for some
businesses to move to the online model in the changed
reality. A lot of companies did not even think they could
exist as an online business. That is why, Synder puts a lot of
effort into helping them find a solution to successfully move
their business processes, including accounting, online with
minimal resources.
Michael highlights that Synder has amazing expansion
plans for the coming future! The company is planning to
strengthen its positions in the US, UK, Canada and
Australia markets, as well as to extend the list of features to
cover all needs and pains of e-commerce and Saas
businesses.
Michael says, “Synder makes the data flow of your business
as easy as possible. And we’re sure we can do more in the
future!”
‘‘ ‘‘

16. Jaime Punishill
Chief Marke ng Officer
Lionbridge
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17. Bridging the Communication Gap by Translating
and Localizing All Content in the World
C
onnecting the dots or bridging the communication
gap is one of the most essential pillars of
expanding business globally. It is essential for
successful businesses to build bridges to connect with larger
audiences. Global expansion is at the heart of strategic
plans of most organizations to grow revenue. At the same
time, companies are leaning into the value of their brand
and with that, ensuring brand consistency and compliance;
creating a high quality, consistent cross-channel customer
experience; and focusing on digital transformation.
Lionbridge partners with brands to break barriers and build
bridges all over the world. For 25 years, it has helped
companies connect with their global customers and
employees by delivering translation and localization
solutions in 350+ languages.
Lionbridge has the skills, expertise, and global scale to
provide end-to-end support to help firms efficiently,
maximally, and quickly grow in multiple markets. Jaime
Punishill is the Chief Marketing Officer at Lionbridge.
Jaime is an innovative marketing, channel, and product
executive. He has a proven track record for finding blue
ocean strategies and delivering scalable business
operations. He is expert in operationalizing design thinking,
translating new concepts and trends into workable business
plans and operations, and delivering pragmatic innovation
within a large enterprise.
Redesigning and Supporting Localization Workflows
Lionbridge can help firms optimize their global experiences
by redesigning and supporting their localization workflows,
helping them set up and operate their content and digital
tech stack to produce multilingual and multimarket content
and experiences, and helping them leverage linguistic AI to
produce even more content and experiences for more
“ Our vision is to
support the
digitization of the
universe; the
digitization of content
and the way people
consume native
content through
digital media.
languages, more customers, more markets, on more
devices. Through its world-class platform, Lionbridge
orchestrates a network of passionate experts across the
globe who partner with brands to create culturally rich
experiences. Relentless in its love of linguistics, the
company uses the best of human and machine intelligence
to forge understanding that resonates with the customers of
its clients.
“
The 10 Fastest-Growing E-Commerce Solu on Providers
15
|
August 2021
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18. Facilitating Business in Native Language
Lionbridge has evolved to become one of the world's
largest, most experienced, most trusted translation and
localization partners. That was its founder Rory Cowan’s
vision. He saw that the world was going to become more
digital, and that this change would lead to an explosion of
content creation and digital experiences. But that content
and those experiences wouldn’t be accessible by most
people without a quantum change in the translation
business, both in its scale and a pivot from translating
words to capturing experiences, or what is now called
localization.
Lionbridge believes that every consumer should be able to
conduct business in their native language. Its vision is to
translate and localize all the content in the world. While it's
been a slower journey than perhaps anyone thought 25
years ago, the emergence of AI, other technological
developments and the globalization of consumer behavior
bring it closer to that reality than ever before.
Harnessing Technology for Scale-based Global
Experiences
Lionbridge provides more services, in more verticals, in
more markets than anyone else. That breadth of experience
and its capabilities are among its key differentiators.
Companies come to Lionbridge when they need to get the
exact target content quality with the speed and scale that
today’s global digital economy demands. Not only was
Lionbridge founded on the innovative idea of melding
translation and multimedia and software production
processes, but it also has the utmost experience with AI-
powered translation technology and how to harness that
technology for scale-based global experiences. From
supporting multimarket content optimization to multilingual
virtual events, to omnilingual and omnichannel customer
support, Lionbridge is known worldwide as the partner that
supports every element of companies’ global customer
experience journey.
Supporting Globalization of E-Commerce With Evolved
Localization Services
Jaime states that the localization business stands to benefit
as the world continues to drive more global commerce. He
says that it is a great time to be an entrepreneur in this
business. There are tremendous advances in the technology
that undergirds how one localizes, what one localizes, how
fast one can localize and how well one can localize. And,
many companies are at the beginning of their journey. As
more companies become global, the need for their services
will grow. Jaime adds, “It’s a fantastic time to look for new
ways to power localization and to support the globalization
of e-commerce and commerce.”
Building Strong Localization Ecosystem Platform
Lionbridge is a key part of the localization ecosystem. It is
attuned to the linguist community’s health, from helping
linguists upskill to finding ways for them to participate in
key activities. For example, it is a longtime supporter of
Translators without Borders, which helps provide language
services in places that don’t have a lot of commercial or
governmental translation capabilities or translation assets. It
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| August 2021

19. has supported many organizations that are like that over the
years, and it will continue to support them.
The industry has been built as a series of old-line, closed-
looped systems. Lionbridge spends a lot of time thinking
about pivoting its systems into a platform that can connect
and integrate a lot of different providers who can add value
and contribute to the translation and localization of
everything for its customers.
Building Future of Localization Business
Lionbridge is well-situated competitively to see the key
challenges facing the most cutting-edge and fastest-growing
companies in the world. They push Lionbridge to do things
better, faster, cheaper and different. It is proud of its
partnership with them to bring about great developments
and build the future of the localization business. In
upcoming years, Jaime sees Lionbridge on a mission to
grow significantly.
Lionbridge’s goal is to grow organically and to be as big as
some of the other companies that have grown inorganically.
Jaime believes they will once again be the largest language
provider in the market within the next five years.
Implementing Efficient Language Translation
Workflows
“So many campaigns launched at the same time, which
would not have been possible with our previous set up.” —
Volvo Cars, on its move to make translation a centralized
process and its work with Lionbridge, who now completes
all their translations for all languages
“The technology Lionbridge brings to the table helped us to
implement an efficient translation workflow. The account
team has been excellent. They are always ready to jump to
support our goals.” — Royal Caribbean Cruise Lines.
“Our partnership with Lionbridge enables us to serve
patients, CROs (Contract Research Organizations) and
sponsors faster and more accurately.” — Clincierge
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August 2021

20. While progressive growth of the e-commerce
industry was observed before times of Covid-
19 pandemic, this industry witnessed a huge
growth during the unprecedented times of pandemic. The
rapidly spreading Coronavirus radically changed
consumers' behavior, which forced e-commerce companies
to speed up their digital services. Many stores were off
during the pandemic, and consumers were also locked
during their homes in the pandemic. During the times of
pandemic, many consumers shifted their purchasing habits.
They shifted to online purchasing as it was the most
accessible and safe option for them during the pandemic.
Pandemic accelerated the adoption of E-commerce as
consumers worldwide started being more reliant on e-
commerce for purchasing everything from basic goods to
holiday gifts.
Online shopping is growing as more consumers are
becoming comfortable and habituated with online
purchasing after a year of pandemic lockdown experience.
Consumers are experiencing the convenience in online
shopping. Many consumers realized the benefits of online
purchasing, and thus, the e-commerce industry is growing
rapidly than before. As internet connection is getting easily
available to many people, geographical location has become
less relevant. With e-commerce services, people from
anywhere can order whatever they want, and they can
receive it without visiting anywhere and without wasting
their precious time, which can be utilized in their
constructive work.
During the pandemic, e-commerce giants experienced huge
growth. Small businesses that were not having an online
presence were hit hard during lockdown times. They
realized that the e-commerce business would be their
lifeline in the future. SME owners also increased their
online presence during the times of pandemic, and now they
are also open to trading in the larger part of the world and
are not limited to just their shops. The increased online
presence of both business owners and consumers is
resulting in the exponential growth of the e-commerce
industry. This trend will continue to grow and increase in
the future as the world is becoming more digitalized.
Many technologies like machine learning and Artificial
Intelligence are playing a huge role in shaping the future of
the e-commerce industry. Online shopping gets real with
the use of these technologies. Those retailers who leverage
these technologies efficiently and effectively will be able to
build a huge reputation and brand loyalty from consumers
for the years to come. Artificial intelligence and machine
learning technologies enhance the capabilities of retailers
and business owners and increase the conveniences of
consumers.
The e-commerce industry is helping small retailers thrive in
the post-pandemic world. Those with a well-established
online presence will be able to thrive and grow larger in the
coming times.
As the e-commerce industry is going to increase rapidly,
there will also be pressure on retailers to provide a greater
customer experience. E-commerce companies in the future
will have to increase transparency around checkout
processes. They will need to provide user-friendly websites
and applications, an accessible approach, free shipping, and
faster delivery of products.
Moreover, e-commerce companies should also protect the
private information of consumers that is available with
them. They should facilitate secured payments as well as a
simple and quick refund policy for consumers. E-commerce
platforms will have to be prepared to handle the increasing
number of online consumers. These platforms should be
user-friendly, easy to navigate, and intuitive. Organizations
will have to be more innovative and creative in optimizing
consumer experience by creating outstanding shopping
platforms and enhancing the consumer experience.
The domination of e-commerce is inevitable in the future
since online shopping is becoming a norm all over the
world. Companies should invest in e-commerce
development for the purpose of delivering revolutionary
services to consumers in the rapidly growing digital world.
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Personalized Approach
| August 2021

21. The Future of
E-commerce
After the Pandemic
19
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24. 22 | August 2021

25. 23
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26. 24 | August 2021

28. The
Trendsetters
of Industry
S
ince the foundation of e-commerce, we see
companies reaping the benefits of it globally. And the
results have exceeded the expectations of the
business owners who had started their company from
scratch. The reason is, it connects companies to a
worldwide network – everything from one place, at one
click. It is the perfect fit for the needs of everyone. For
example, if you want to buy shoes, you can order them right
away, and the next thing is it gets delivered to your
doorstep.
E-commerce is a big world where everyone has equal
opportunity to come up with their start-up idea. Companies
like Amazon, Alibaba, and eBay are the leading examples
of it.
Even the consumers want services online as it becomes
accessible for them in today’s busy schedule. Through
advanced technologies like AI and Cloud, the e-commerce
industry is building a network of passionate solution
providers across the globe.
The world is becoming more digital, and thus the shift from
traditional businesses to digital is now part of the
transformation, which will bring them closer to the global
world. With this shift, companies can provide more services
in more verticals and in more markets than other mediums.
It is not just the innovation behind the foundation of e-
commerce but also its power to reach customers in the
rarest part of the world that is captivating.
E-commerce is a key part of the business ecosystem,
helping entrepreneurs upskill and build their careers to a
full-fledged business. The platform allows customers to
customize it according to their needs. It provides a range of
options to customers from diverse products – color, sizes,
pre-sales, and post-sales solutions. Many organizations
have understood the potential of e-commerce and are
adopting it in their business models
A year of an unprecedented pandemic where physical shops
struggled, e-commerce filled that gap with significant
results. Where other companies and business owners
suffered hardships digitally, e-commerce companies made
their mark. The e-commerce industry continued to stay
ahead of the competition. Though, there were some
restrictions, as only essential products were allowed to ship,
but looking at the overall scenario, we can consider that e-
commerce is here to stay, and customers expect more.
Moreover, e-commerce is the solution to catch up with such
a large population's growing needs. So, while we take a big
leap with the changing times, e-commerce should also take
a step forward in sustainability, reducing carbon emissions.
The energy-efficient process throughout the e-commerce
functioning like e-vehicles and environment-friendly
products should be followed.
Ecommerce will continue to dominate the industry, growing
and looking for new ways to reach customers. The world
will be a lot more interesting place within in the next few
years, looking at the rate of transformation we are going
through.
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Tech Commerce
| August 2021

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30. Enabling Returns Management Seamlessly
It doesn’t come as a surprise that eCommerce has
become widespread globally. Every day, millions of
products are bought and shipped, and consumers are
spending more time browsing online than ever before. It’s
essential for online retailers to keep track of their sales
efficiently and effectively if they want to tap into this global
demand. Yet despite the surge in online shopping, one part
of the eCommerce journey still causes a pain point to many
retailers — managing their online returns. ZigZag Global
provides a SaaS platform to help eCommerce retailers
manage returns both domestically and globally. The
company understands the importance of strong
communication in the returns process to retain loyal
customers and grow sales revenue.
Al Gerrie, the Co-founder and CEO built ZigZag Global
after 20 years of experience as a retailer. He knows the
issues and challenges faced by retailers managing their
online returns first-hand.
Mapping the Outline
ZigZag Global was founded in 2014. Since its inception, it
has become a global leader in returns management,
providing software solutions to help eCommerce retailers
manage returns all aspects of the returns journey providing
full transparency and data insights for global retailers.
The ZigZag platform connects retailers to a global network
of 220 warehouses and more than 450 carrier services in
over 130 countries — all from a single integration. The
company uses predictive analytics to understand the most
cost-effective and energy-efficient route to calculate if a
retailer should hold and resell returned products in local
markets or bring them back via consolidation.
ZigZag delivers the best technology and service to
transform the returns experience globally. The mission is to
reduce the cost, waste, and friction associated with returns,
boost customer loyalty, and make retailers more profitable
and sustainable.
Staying Ahead of the Competition
ZigZag's online retailer-branded portal now allows users to
exchange any item in the inventory they wish to return with
another from the retailers’ catalogue. The platform will
provide the customers with various appropriate replacement
options, ranging from diverse colours and sizes, which the
retailer has in stock. After the customer has selected their
most convenient carrier service, the chosen exchange can
be sent immediately following the first scan from the post
office, drop-off location, or courier service collection.
It is estimated that around £600m worth of products bought
over Black Friday and Cyber Monday in the UK was tied
up in return loops by the middle of December, highlighting
the issue of missed revenue by not having items in stock
when needed. The dynamic exchanges functionality will
directly target this issue. As ZigZag's returns process is
digitised, retailers can know what, when and where stock is
coming back, and the platform can use this information to
generate exchange options.
ZigZag is also developing a solution to promote customer
retention by offering a refund to gift card option.
Returning to gift cards also has the added benefit of
discouraging those online dine and dash fraudsters. It's far
harder to prove a customer has been intentionally fraudulent
if they rarely use the same retailer twice. Returning to a gift
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31. 29
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Al Gerrie
Co-founder & CEO
ZigZag Global
|
August 2021

32. card can allow you to offer a generous returns policy,
keeping loyal customers happy while discouraging the
individuals who try to take advantage of the online system
for fraudulent gain.
The Good, The Bad, The Pandemic
2020 was undeniably a challenging year for physical retail
worldwide, however the closure of stores gave online retail
a massive boost.
Faced with unprecedented demand, online retailers may
have struggled to cope initially, but those that expanded
capacity reaped significant benefits — and will continue to
do so. Those with a robust online presence and a strong
reputation for delivering and fulfilling orders were naturally
boosted by the flock of new customers from bricks and
mortar to online.
Some significant trends became hugely popular during the
lockdown, such as increasing sales in loungewear,
sportswear and home study products.
“As a business, we encouraged all employees to work from
home, giving them the tools and resources to do so
seamlessly,” says Al Gerrie.
A Wave of Digitalisation
According to Al Gerrie the pandemic forced retailers to
become more digitally capable and flexible to meet and
exceed their customers’ expectations.
Many brands evolved over the last year, ramping up
capabilities, offering personalised experiences and
discounts, and providing more delivery options.
Unsurprisingly, collect from home was a lot more popular.
In fact, 87.5% of the UK population are now digital buyers
(eMarketer), with 49% of consumers saying they shop
online more now than ever before (Forbes).
As the effects of the pandemic continue to recede, it's clear
that the retail industry needs to continue to innovate. For
retailers that were the kings of online pre-pandemic, other
brands have started to make their mark. They must now
continue to invest in digital and customer experience to stay
ahead of the competition. Whether it's personalisation,
faster delivery promises, more straightforward returns, or
augmented reality apps — the new level of eCommerce
looks here to stay, and consumers will start to expect more.
Sustaining Nature in Energy Efficient Way
Sustainability has been at the heart of ZigZag's business
since its conception. The returns solution allows retailers to
take a greener step forward from promoting the circular
economy to reducing carbon emissions. The company
partners with marketplaces worldwide to allow returning
goods to quickly be resold in local markets, ensuring they
take more energy-efficient routes back through the supply
chain and keep them out of the landfill.
ZigZag's paperless solution also removes the need for
retailers to provide labels in the box in their outbound
orders. Using an online paperless portal, such as ZigZag,
ensures that consumers do not throw away unused return
labels with satisfactory orders. Those who do need to return
can instead use the paperless option, which prevents the
need to print out big A4 sheets of paper at home, reducing
paper wastage by around 60% for retailers.
In the Foreseeable future
In conclusion, Al Gerrie expresses that online returns will
continue to dominate the landscape. eCommerce grew by
around 50% over the last year, and that new level looks here
to stay. Naturally, returns are an inevitability of shopping
online as the bedroom takes on the role of the fitting room.
The company’s recent Retail Returns Study 2021 found that
79% of people check the returns policy page before
purchasing, with 42% abandoning their basket if they don't
like what they see. So, there will always be a need for a
returns solution in the modern retail world as they continue
to impact purchasing decisions.
ZigZag started in the UK and has spread its wings globally.
The recent acquisition by Global Blue will continue to help
the company grow internationally. A vast area for expansion
will be the US. ZigZag already sees huge volumes coming
through its platform from the US, and it has the potential to
be its biggest market within the next few years.
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34. ON-DEMAND
DELIVERY APPS
x Types of Apps & Their Role
he on-demand delivery app is a new business
Toffering that is rapidly gaining traction across the
world. Entrepreneurs compete all over the world to
give nonstop solutions for any doorstep service using the
app built for their company.
On-demand delivery applications provide a plethora of
opportunities for both users and company owners.
On-demand delivery applications have made our life easier
and more convenient than ever before. For quite some time,
they have served as the foundation for a wide range of
businesses ranging from taxi dispatch applications to home
care services. So, we'll go through their fundamental
categories, benefits, and more.
On-demand delivery services are experiencing a surge in
popularity. During the pandemic, on-demand delivery
companies such as Uber, Bolt, and Lyft have more than
doubled their revenue.
Platform-to-consumer delivery revenue is currently $70,741
million, according to Statista.com. Experts predicted a
yearly increase of 8.2 percent even before the coronavirus.
People have 24/7 access to a wide range of professional
services and commodities because of on-demand delivery
applications. Food, clothing, maids, and dog walkers are all
just a click away. Furthermore, user penetration of on-
demand delivery apps has reached 9.5 percent, and
expenditure on these applications is increasing across
sectors.
What Is On-Demand Delivery App?
On-Demand Delivery App refers to the app that serves as an
interface between the client and the service provider for all
doorstep services. The term "on-demand delivery platform"
or "software" refers to a set of technologies that enables a
company to accept an online purchase and provide rapid
delivery of its items via a highly efficient transportation
system.
It enables the client to sign up for the app, search for the
desired goods, pay online, and place an order. The program
then starts processing the order by searching for and
matching delivery persons who can complete the delivery in
the lowest amount of time.
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Leader’s Viewpoint
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35. It allows the consumer and the company to follow the
driver's exact position and gives the customer the chance to
review their entire delivery experience. All of these tasks
are completed on a single, integrated platform.
Benefits of On-Demand Delivery Apps
Some of the benefits of on-demand apps follow:
Fast
In comparison to traditional techniques, on-demand
applications make the entire process of obtaining a service
faster. With the touch of a button, you may search for a
service, book one, and pay for it!
Convenient
The on-demand apps are really a lot more convenient and
easy to manage. They are a perfect platform where the users
can track the status of their orders, make payment through
the means they are comfortable with, and get their service
delivered much quicker.
Cost-Effective
As a consumer, on-demand applications allow you to save a
significant amount of money. How? Customers may select
from a variety of applications available on the market to
choose one that provides the service at a low price. Running
a business through an app also saves a lot of money for
business owners. You don't have to invest in logistics,
maintenance of vehicles, etc.
Transparent
Customer transparency helps to build confidence. On-
demand delivery apps are outfitted with feedback systems
to provide transparency and develop confidence. Feedback
systems can allow providers to identify and correct
performance shortcomings.
Types of On-Demand Delivery Applications
The following are some of the most prevalent types of on-
demand delivery applications.
On-Demand Food Delivery Apps
On-demand food delivery apps solutions are one of the
most popular applications among people all over the world.
This software allows users to order meals from any of their
favorite restaurants at any time and place, and have them
delivered right to their home. These applications allow the
customer to pay for their order online when ordering or
paying upon delivery.
Food delivery is the most profitable segment of on-demand
delivery, with a focus on speed and convenience. Swiggy
and UberEats are two of the most popular on-demand food
applications. Uber-like delivery services are anticipated to
generate $161.74 billion in revenue by 2023.
In recent years, UberEats has grown by 64 percent. This is
due in part to its global market share and exclusive
agreements with well-known eateries.
On-Demand Grocery Apps
This type of on-demand grocery apps solution enables users
to purchase any of their necessities online that we need in
our daily lives. Users may use the app to buy all of their
goods and choose a delivery time. This app provides a safe
online payment option for users to pay for their orders.
The market for on-demand grocery delivery mobile apps is
very competitive since there are several applications
available. According to Statista, “the US online grocery
business produced sales worth around 14.2 billion US
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36. dollars in 2019, with revenues expected to reach 29.7
billion US dollars by 2021.” According to CNBC, online
grocery sales will account for 20% of the industry by 2025.
On-Demand Courier Delivery Apps
Customers may schedule their package or parcel delivery
slot with a single click, to be picked up and safely delivered
to the receiver, using on-demand parcel delivery apps. The
software has user-friendly features and simplifies parcel
delivery. You can track and deliver your packages with an
on-demand parcel delivery app.
However, not all package delivery apps operate in the same
manner. Dig deep into the operations of DPD, FedEx, or
Uber to see how they differ. Each model has its own set of
implications and benefits.
FedEx is the most well-known example of a postal courier
app. They rely significantly on mobile applications to keep
their operations running smoothly. They are capable of real-
time tracking and administration, even for same-day
delivery. A unique admin panel adds to the numerous
benefits.
According to Research and Markets, the worldwide courier,
express, and parcel (CEP) market reached $330.4 billion in
2019 and is expected to expand at a CAGR of about 6%
between 2020 and 2025. CEP firms employ business-to-
business, business-to-customer, and customer-to-customer
(C2C) business models, which they combine with a variety
of value-added services.
On-Demand medicine Delivery Apps
Customers may order medicines from their local pharmacy
and have them delivered within a few hours using on-
demand medicine delivery apps. Apps such as PillPack, an
American online pharmacy and a subsidiary of
Amazon.com, allow consumers to submit their prescriptions
online and purchase their medications appropriately. It also
allows consumers to arrange monthly deliveries of
medications based on their medical requirements.
The e-pharmacy sector had been suffering in several areas,
but Covid-19 boosted the fitness and healthcare industries
significantly. Online pharmacy systems have seen an
exponential increase in demand. According to Zion Industry
Research, by the end of 2025, the e-pharmacy market
would have grown to USD 107.53 billion.
On-Demand cargo Delivery Apps
Uber for Trucking and other on-demand Cargo delivery
applications enable immediate provisioning of products and
services among the different accessible service industries.
Logistics and the freight sector are ready for "Uber-like"
upheaval with rising costs in the economy.
On-demand cargo delivery apps are becoming increasingly
popular. These delivery applications connect clients with a
variety of service providers, making life easier and more
comfortable for them. These applications, which are now
ruling the market, are incredibly simple to use, much like
renting a cab, private vehicle, or a bike.
The freight or trucking business in the United States is now
valued at over $800 billion. Trucks are the most popular
form of cargo transportation, accounting for 84 percent of
overall freight costs. By 2027, the number of goods
transported by the trucking sector will have increased by
27%. The ATA also predicts that overall freight tonnage will
rise by 35% between 2016 and 2027.
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37. Wrapping up
The on-demand delivery app market is booming in a variety
of industries, from healthcare to logistics. You have a
competitive advantage over others by developing one. The
true scope and potential of on-demand delivery apps far
exceed your expectations.
It is the most effective way to reach a larger audience and
quickly establish your brand name. More and more services
are likely to have their own on-demand applications in the
near future.
But the constantly shifting business environment poses
problems that must be properly evaluated. The ideal choice
for you is to get started right away by hiring a competent
app developer and an on-demand app development firm to
do wonders for you and make your on-demand business
amazing.
ABOUT THE AUTHOR
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