This is a brief introduction to Instant Ops. For more detail, see the Instant Ops Overview presentation.

1. Introduction to Instant Ops

2. Common Organization Challenge
No organization, regardless of
its size or profitability can afford
to have all of the resources and
expertise it needs on staff
Therefore, organizations must
leverage service partners for
optimal expense and outcome
management
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3. Consulting Options
 High rates
Low Cost High Cost
 Only large projects
Large  Scope creep common
Business Focus Management
 Only design phase
Instant Ops Consultants
 Very expensive without
Small Functional benefit certainty
Technical Focus
Consultants
 Intermediate rates  Low rates
 Flexible project scale  Long timelines
 Very specific scopes  Typically focused on skill
not scope
 Focus on life-cycle implications of output
 Costly due to long time
 Lowest cost due to quick solution delivery
frames and uncertain
 Quickest & easiest path to practical benefits outcomes
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4. Instant Ops Mission
 A single source for a broad
range of business impacting
services
Rapid Operational  An integrated perspective
Improvement in across functional disciplines
Core Business  Service can go beyond
Functions Via consulting to include execution
IT and Mgmnt. support
Best Practices  Premium service delivered fast
resulting in cost effective quality
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5. Fundamental Business Elements
The Instant Ops Focus
 The fundamental business
elements that support the core
business are
 Sales
 Marketing
 Operations
 Information Technology enables
all aspects of the business
 Optimizing these four
foundational elements of the
business have the biggest
impact on business success
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6. 3D Service Model
Lifecycle Approach to Business Challenges
 Design
 Goals, Strategies, Tactics
 Time oriented plans
 Analysis of existing approaches
 Deploy
 Socialization and optimization
 Implementation
 Institutionalization
 Direct
 Policy and process
 Management methodology
 Closed loop improvement
program including KPI’s
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7. The Instant Ops Approach
 Lifecycle approach
integrated into services for
all foundational elements
 This full scope of offerings
can be tailored to include
the right type and amount
of service to meet
customer requirements
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8. Service Examples by Category
Sales Marketing
 Sales resource modeling  Product: design support
 Compensation strategies  Place: channel model design
 Financial modeling & planning  Price: competitive and
 Negotiation skills training comparative value analysis
 Bid optimization  Promotion: Inbound Marketing
Information Technology
 Process analysis &/or design
 ITIL best practice design
 ITIL best practice deployment
 Architectural strategy
 Resource analysis and design
Operations Additional Services
 Process analysis  Technical & creative writing
 Process design  Temporary management
 Quality management analysis,  Org structure analysis/design
design and/or deployment  Gamification design
 Cost analysis  Partner referrals for more
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9. Services with Pre-Built Components
Services augmented by pre-
built content and methodologies
for use as required
 IT Operations Best
Practice
 Inbound Marketing
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10. Instant Ops ITIL-Oriented Documents
 Process Documents
 Incident Management
 Service Request Management
 Change Management
 Problem Management
 Policy Documents
 Incident Management
 Service Request Management
 Change Management
 Problem Management
 Release Management
 Configuration Management
Over 850 Action and Decision Elements  Service Level Management
Over 200 Pages of Policy Documentation  Security Management
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11. Instant Ops Installation Documents
 Process Document
 Structured around roles and
responsibilities by project size
 Full illustration of 4 size/scope
categories of projects
 More than 650 Action and
Decision elements
 Policy Document
 Pragmatic and detailed
description of the roles,
responsibilities and
requirements associated with
installation projects of any scale
 49 pages
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12. Inbound Marketing Assessment Elements
 The IM Assessment is intended to
help organizations understand the
nature and potential of IM
 It includes activities grouped into
five categories:
 IM Orientation
 Audit of Current Assets that relate to IM
 Alignment with Corporate goals
 Development of specific and
measurable IM Objectives
 Plan creation that is net of the above
inputs and maps a path to meeting the
specified Objectives within target time
frames
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13. Development of IM Plan
 Consolidate and document all
applicable inputs and outputs
from the engagement
 Provide logistical details
required to meet IM Objectives
 Create a Gantt chart
establishing tasks and
budgetary timelines for
accomplishing the Objectives
 Create a budget associated with
accomplishing the Objectives
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14. Instant Ops – Just Add You
Just Add
You
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