1. Cruise BalticCruise Canada New England2011 Symposium New York City , June 16th, 2011

2. “BOY” Ron Muecks ARoS, Aarhus, Denmark

4. Cruise Baltic update www.cruisebaltic.com

5. Network management STRUCTURE STRATEGY SYSTEMS SHARED VALUES STYLE SKILLS STAFF

6. Network management STRUCTURE STRATEGY SYSTEMS SHARED VALUES STYLE SKILLS STAFF

7. Network management STRUCTURE STRATEGY SYSTEMS SHARED VALUES STYLE SKILLS STAFF

8. Network management STRUCTURE 1 STRATEGY SYSTEMS SHARED VALUES 3 STYLE SKILLS STAFF 2

9. 3 key factors

10. “ROI Network”

11. Partnership advantages

12. CSM 2011

13. Generating business

14. Service Crew

15. Impact study

17. Cruise map

18. Advise

19. Thank you Welcome to the worlds most diverse cruise experience TRY IT before your neighbor Bo Larsen - bnl@woco.dk

20. Challenges