Presented by Hanna Karppi from Skanska at Intranätverk 2016: Malmö, 29 september. - Focusing on usability: User’s needs as source of inspiration and development - Leveraging on being a global company: Encouraging knowledge sharing and collaboration - Leading business critical change process involving multiple countries and units Key take-aways: - How to lead a successful implementation project - How to focus on the user and organizational needs - Implementing digital workplace step by step

1. 1
From Good to Great:
Rethinking Skanska’s global intranet

2. 2
Hanna Karppi
Head of Digital Workplace
Skanska Group
LinkedIn: hannakarppi
Twitter: @hannakarppi
hanna.karppi@skanska.se

3. United States
Sweden
Finland
Norway
DenmarkUnited
Kingdom
Poland
Slovakia
Hungary
Czech
Republic
Romania
- 43,000 employees
- Construction and Project Development
- 2015 revenues: 155 billion
Skanska worldwide

4. 4
OneSkanska intranet journey
Local
information and
tools
Skanska
intranets
2008
OneSkanska
intranet
2010
Restructured
OneSkanska
intranet
2015
OneSkanska
Social
intranet
2016
Global and
local
information and
tools
Improved
findability and
usability
Encouraging
knowledge
sharing and
collaboration
Integrated local
and global
tools with
mobile access
OneSkanska
Digital
workplace
2017

5. 5
Quite good

6. 6
OneSkanska intranet journey
Local
information and
tools
Skanska
intranets
2008
OneSkanska
intranet
2010
Restructured
OneSkanska
intranet
2015
OneSkanska
Social
intranet
2016
Global and
local
information and
tools
Improved
findability and
usability
Encouraging
knowledge
sharing and
collaboration
Integrated local
and global
tools with
mobile access
OneSkanska
Digital
workplace
2017

7. 7
Working together cross borders
Steering
Group
Project
Team
One-
Skanska
users
Advisory
Group
Reference
Group
Local
Work
Groups
IT
developers
• Continuous dialogue
• Clear roles and responsibilities
• Understanding of organization
& technical knowledge
• Change was welcomed and
teams were motivated

8. About 100 user
interviews around
the world
Survey for 2,200
users (over 1,700
responses)
8
User perspective
Workshops with
communications,
HR & IT

9. − Global intranet is valued
− Content and stories from around the Skanska world create
commitment and employee pride
− Content is good but it is difficult to find
− Intranet is used for benchmarking other units
− People want to share their own knowledge and experiences and
learn from others – intranet didn’t enable this well enough
9
Findings (2014)

10. 10
Then it was time for hard work

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OneSkanska intranet
− New improved structure, navigation,
functionality & design
− Launched in April 2015

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New Structure and Navigation

14. 14
Some of the New Functionality

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How did it go?
What was wrong with the old one? This is even worse.

16. − Low resistance thanks to well-run project
− More intuitive and user friendly solution
− More freedom to the local units without
compromising the global scope
− High adaptation thanks to good manuals
and video tutorials
− Little feedback but mostly positive
− All feedback was answered personally
16
Actually it went really well…

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OneSkanska Play
− Global video platform launched in
September 2015
− First for internal and soon also for external
use

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OneSkanska Groups
− Upgraded global collaboration tool
launched in November 2015
− File sharing, blogs, wikis, conversations,
discussion boards, project planning, co-
editing etc.
− Mobile solution & external access in 2016

21. 21
OneSkanska intranet journey
Local
information and
tools
Skanska
intranets
2008
OneSkanska
intranet
2010
Restructured
OneSkanska
intranet
2015
OneSkanska
Social
intranet
2016
Global and
local
information and
tools
Improved
findability and
usability
Encouraging
knowledge
sharing and
collaboration
Integrated local
and global
tools with
mobile access
OneSkanska
Digital
workplace
2017

22. 22
Success factors − Devoting resources for
extensive user study
− Prioritizing user and
organizational needs instead
of technical solutions
− Securing involvement of, and
open dialogue with, different
stakeholders
− Implementing new tools in
many separate phases gives
flexibility in the big
organization
− Being open to revise what you
have done before and change
“good” solutions
− Being brave and having fun!