The Mobile worker

The Mobile Worker
Copyright © 2015 Scriptura Engage

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Our passion is to help organisations improve customer
experience and engagement through better
communications.
We do this by providing our own software platform
and related consultative services.

INTRODUCTION
Mobile Workers

Mobile Workers

Why Tablets?

Tablets for Enterprise

Which Device?

CHALLENGES
What are the typical challenges?

Challenge: Stop manually digitizing information
“I daydreamed about a day in the, hopefully, not too
distant future, where we spend more time in the field
than in the office.”

Solution: DIGITIZE IMMEDIATELY ...
Tablet
in the field
Desktop
in the office
... AND CONNECT
TO THE OFFICE

Challenge: GET correct INFORMATION QUICKLY
Radja Nainggolan
Elodie Ouedraogo Mathilde d‘Udekem d‘Acoz
Reza Ghoochannejhad
Can you
please
spell your
name?

Solution: EFFICIENT FORM COMPLETION

Solution: EFFICIENT FORM COMPLETION
Use current date and
time from device
Integrate with GPS to
propose the location
Information of the
logged in user
List of all inspection
services, centrally
managed, with
relevant metadata
All fields must be
completed manually.

Challenge: USE available Information
You don’t want to start with a
blanco form
You want to populate the form with
available information from your
existing systems such as Case
Management Software, Workflow
Systems,...

Challenge: Share new Information
CRM
Order
Management
System
Case
Manager

Solution: Scriptura Document Flow
50+ steps that can be used to configure your proces to handle published forms
JMS Queue Delivery - FTP Delivery – Tracking – Event Flow – Output Generation – Output Bundling – Output Ordering – Email
Delivery – HTTP Call – XSLT Transformation – Scheduler – Printer Delivery – AS/400 integration - ...
Configurable and Flexible Integration Component

Solution: Integration Scenario
Case
Manager
External trigger creates new
case that needs inspection
Inspection form is completed
with information from the
field
Case is updated and new
actions can be triggered
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2
3

Solution: Integration Scenario
2
Case
Manager
External trigger creates new
case that needs inspection
Inspection form is prefilled
with availble information and
reviewed/prepared by
inspector
Inspection form is completed
with information from the
field
Inspection form is reviewed
and finished by inspector
Case is updated and new
actions can be triggered
1
3
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Challenge: DATA
connection
EVERYWHERE
Is it acceptable to lose time when data connection fails in the field?

Solution: OFFLINE functionality
Your new
tasks/forms are
replicated and
stored on the device
securely
Your working
tasks/forms are
stored on the
device securely
Your finished
tasks/forms are
stored on the
device securely
and waiting for a
data connection to
get replicated to
the backend

Challenge: VISUALIZE AND Distribute DAta

Solution: Scriptura Document Composition
Form
Template
Output
Template
Form Composition Output Composition
DATA

Challenge: SIGN DOCUMENT

Solution: Digital Signature and Signature Field
Sign

SEEING IS BELIEVING: Demonstration

Sending Push
Notifications one a
task has been
assigned and a
form is pushed to
the Scriptura
Mobile
Application.

New forms will
appear in the
inbox of the user.
As soon as the
form is opened it
will be moved to
the drafts folder.

A form can contain
multiple tabs and a
large set of form
object controls that
can be prefilled via
eg information form
a smartcard reader.

Pictures, taken
with the camera
of the device, can
be integrated in
the form and the
output
document.

What is the solution?
Scriptura Engage

Customer
Communication
Platform
Integration
Composition
Interaction
Processing
Security
Multichannel

Template
Designer for
INTERACTIVE Forms
XML, XSLT, XHTML,
XForms, XPath

Several input
controls
Tabbed Groups, Input
Fields, Text Areas,
Date Fields,
Dropdown Lists,
Selection Lists, Check
Boxes, Radio Buttons,
Buttons,...
Template
Designer
for INTERACTIVE
Forms
Other features
Reusable Objects,
Data Validation,
Multi Lingual
Support, Event
Triggered
Actions,...Copyright © 2015 Scriptura Engage

Interactive Forms @ Federal Public Service Finance
Template
Interactive Forms can be
> Integrated in your website
> Customized qua look & feel
> Set up in different ways
• Split Screen Preview
• Form Only

Template
Template
Template
Interactive Forms @ Proximus

Interactive Forms @ National Pension Office
Template Template
Integrated in web based dossier
handling application
Editable / non editable data
Prefilled forms
Save and reload forms

Interactive Forms @ National Pension Office
Interaction with citizen
to complete his request
for a pension.

Interactive Forms for Mobile Devices
Template

Template Designer for Output Documents
XML, XSLT, XSL-FO,
SVG, XPath
Output Formats
PDF, PDF/A, PCL,
TPCL, PostScript,
AFP, ZPL, HTML,
RTF, DOCX, ODT,
SVG, PNG, BMP,
JPG, TIFF,...

Template Designer for Output Documents
Functionalities
Reusable Objects,
Multi Lingual Support,
Conditions, Data
Fields, Page Layouts,
Charts, Barcodes,
Preview, Spell Check,
Template Reports, ...

Template Designer for EMAILS

Template Designer for EMAILS
Email Preview
in 50+ clients
(web clients,
mobile devices,
desktop clients)

DOCUMENT FLOW Basics
The Document Flow Designer allows to design your output process
A Document Flow consists of multiple steps that are connected
Connections can be conditional
A lot of standard steps are available.
Steps can be developed and contributed via Java APIs

Process Server
The Scriptura Process Server is the
cross platform working horse
behind the scenes. Supported
platforms are Microsoft Windows,
IBM AIX, Sun Solaris, Linux,...

Scriptura Mobile Architecture
Tablet
Server Tablet Action
Steps
Database
Interaction
Document
Flow
Composition
Database
Actions
Resources
Two way
filtered sync
Form
Instances
PDF, HTML,
Images, …
Forms

Summary
Wrap Up

Scriptura Engage
WYSIWYG Template Designer for
> Forms
> Output (letters, labels, email body,...)
Deployment of Interactive Forms via
> Web
> Mobile Application
Offline Capability
Smart Card integration
Device Capability Integration
Flexible & configurable integration component

Scriptura Engage is many solutions
Enterprise
Communication
Platform
Document
Design and
Generation
Interactive
Document
Assembly
Multichannel
Mobile Electronic
Forms
Doccle
Connect

More info? Contact us:
EU phone: +32 3 425 40 00
US phone: 011 32 3 425 40 00
email: info@inventivegroup.com

The Mobile worker

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The Mobile worker