Partnerships for Patient Safety - Innovation and Integration

1. Partnerships for Patient Safety -
Innovation and Integration
John Sweeney, Director, HCI

2. Partnerships
• Everyday, Ever Client
• Openness to Change - Ability to Challenge
• Value Add – Better or Different – Long Term
• HCI – Integrated Safety and Quality Systems
• International Experience – Middle East / Australia

3. Patient Safety
• Enhancing Patient Safety = Knowledge / Action
• Incident Communication and Follow Up – Portlaoise
• Learning and Prevention - 2007 / 2013
• Long Term Preventative Actions < 1%
• International – Less Risk Managers – Use of Data / Integration

4. South Australian Pathology
• 12,000 docs – Process Variability, Best Practice
• OFI’s – Poor Follow Up / No Communication
• Why? – Patient Safety– Governance – Costs
• Wanted – IT System
• Needed – One integrated QSMS (using IT) - HCI

5. South Australian Pathology
• Reduction in Missed Test Notification (>12%)
• Reduction in Paperwork (>50%)- Standardisation
• Reduction in Staff Costs – Integration
• Governance Strengthening – Prof Salom
• $300,000 – 6 months (100% ROI)

6. W/NW Hospital Group
• 7 Sites - 4,000 – 7,500
• 5 (1) Paper / Electronic (Q-Pulse)
• Wanted – Integrated Q&S System
• Needed – Integrated (and Innovative) Q&S System
• Why? – Patient Safety - Communication – Effectiveness

7. W/NW Hospital Group
• 6 Months & Ongoing (Next Stage)
• Senior Management – Openness
• Structures – Quality and Safety
• Processes – Local Ownership (Integration) Incidents, QIPs
• Ongoing HCI Support / Administration

8. W/NW Hospital Group
• Incident Reporting >25%
• Governance Structures
• Q & S Staff Utilisation
• Knowledge / Tracking – Accountability
• Monthly Q&S Reports – Risk Recommendations - Support

9. The Challenges
• Change – Governance structures
• Change – Roles – Staffing Complement
• Change – Ownership - Loss and Gain
• IT – Knowledge / Infrastructure - IT - System Difficulties
• The Partnership

10. The Future
• Better Use of Resources – Integration / Local Ownership
• Better Use of Current IT - Insight
• External – Remote Monitoring / Support / Escalation
• Communication – Local / National / Regulatory
• Challenge Current – Partner for the Future – Improve Safety

11. Thank You
John Sweeney, Director, HCI