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Decoding Global Talent,
Onsite and Virtual
March 2021
By Orsolya Kovács-Ondrejkovic, Rainer Strack, Jens Baier,
Pierre Antebi, Kate Kavanagh, and Ana López Gobernado
A study of 209,000 people
in 190 countries shows
big shifts in the map
of global mobility
Boston Consulting Group partners with leaders
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For more information, please visit
www.the-network.com.
BOSTON CONSULTING GROUP X THE NETWORK 1
Decoding Global Talent,Onsite and
Virtual
This is the first in a series about the pandemic’s long-term
impact on work.
I
f, 30 years ago, you had asked somebody from Brazil,
South Africa, or the UK which foreign country they would
most like to move to for work, there’s a good chance that
each person would have offered the same answer.
America. America. America.
But the appeal of the US as a work destination has de-
clined. Canada is now the first choice of foreign workers.
Underscoring the shift in attitudes, two Middle Eastern
cities and two Asian cities now rank higher than New York
on the list of specific work destinations. And, in general,
fewer people are interested in leaving their country for a
foreign work assignment; the idea itself has lost some
allure.
These findings reflect several new factors that have pene-
trated the world’s consciousness and changed the work-
place. The factors—the fallout from a difficult-to-control
pandemic and a sharp rise in nationalism—have altered
people’s thinking. Businesses and governments must
understand these new attitudes and make adjustments of
their own in order to ensure they’ll have the future work-
force they need.
For this study—our third on global workforce trends, follow-
ing studies in 2014 and 2018—Boston Consulting Group
and The Network surveyed some 209,000 people in 190
countries to find out whether and under what circum-
stances they would move to a foreign country for work.
(See Exhibits 1 and 2.) The lower willingness to move that
we found this time undercuts previous narratives about the
fluidity of talent in a global economy. But respondents
demonstrate flexibility in different ways—about working
remotely for a foreign employer, for instance—and execu-
Exhibit 1 - Demographics of Survey Respondents
Source: 2020 BCG/The Network proprietary web survey and analysis.
Note: Some percentages do not total 100 because of rounding.
Male Female
80
50
10 20 30 70
40 60
Education
Position
None/other
1%
High school
diploma
or equivalent
14%
Secondary
qualification
14%
Doctorate or
equivalent
2%
Master's
degree or
postgraduate
qualification
23%
Bachelor's
degree
46%
208,807
Workforce respondents
Prefer not
to say
Age distribution
Industry
51%
2%
47%
Financial
institutions
Health
care
Travel and
tourism
Industrial
goods
Insurance
Professional
services
Technology Public
sector
Other
Retail
Energy Media
Teleecom-
munications
Nonprofit Legal
Consumer
5%
18%
25%
52%
Owner
or
senior
management
Middle
management
Lower
management
No
management
responsibilities
14% 6%
6%
4%
8%
1%
7% 6%
25%
6%
3% 2%
3% 2% 1%
5%
2 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL
Exhibit 2 - A Survey of 208,807 Workforce Respondents in 190 Countries
Source: 2020 BCG/The Network proprietary web survey and analysis.
≥5,000
500–999
50–499
50
1,000–4,999
Turkey
Russia
Denmark
France
Germany
Indonesia
Philippines
Singapore
Malaysia
US
Mexico Angola
Algeria
Egypt
Hungary
Kazakhstan
Netherlands
Poland
Portugal
China
Thailand
Americas Middle East and Africa Europe Asia
Chile Cameroon
Democratic Republic of the Congo
Jordan
Senegal
United Arab Emirates
Zambia
Albania
Austria
Belarus
Bulgaria
Argentina
Brazil
Canada
Benin
Gabon
Iraq
Iran
Kenya
Kuwait
Lebanon
Libya
Morocco
Nigeria
Oman
Qatar
Sudan
Syria
Togo
Tunisia
Yemen
Azerbaijan
Belgium
Bosnia and
Herzegovina
Cyprus
Estonia
Greece
Italy
Kosovo
Kyrgyzstan
Latvia
Lithuania
Sweden
Ukraine
Uzbekistan
Australia
India
Nepal
Pakistan
5,000 or more
respondents
1,000–4,999
respondents
500–999
respondents
50–499
respondents
Other Americas Other Middle East and Africa Other Europe
Other Asia and
Pacific
Fewer than 50
respondents
Romania
Serbia
Slovenia
UK
Ivory Coast
Saudi Arabia
South Africa
Finland
Ireland
Luxembourg
Spain
Switzerland
BOSTON CONSULTING GROUP X THE NETWORK 3
tives can take advantage of these developments in the
competition for talent.
We will share the findings of this year’s study in three
publications. Here, we focus on how attitudes toward spe-
cific work destinations have shifted and changes in the
definition of mobility. (See the sidebar, “Methodology.”) In
the coming months, we will publish two follow-on reports,
one on new work models and preferences in the wake of
COVID-19 and the other on changes in people’s career
prospects and expectations.
A Decrease in Willingness to Work Abroad
When we conducted our first survey about people’s willing-
ness to move to another country for work, in 2014, almost
two-thirds of global respondents said the idea appealed to
them. The proportion has declined by 13 percentage points
since then and is now about 50%, a drop rooted in both
nationalistic immigration policies and, more recently, the
COVID-19 pandemic. (See Exhibit 3.) The travel restrictions
that have come and gone during the pandemic have clear-
ly had an impact on people’s attitudes. Relocation willing-
ness has also been affected by the trend toward remote
work. For instance, in some cases foreign employers have
been willing to offer applicants a job without requiring
them to work in any company office. To get the benefits of
a foreign job without having to relocate may, to some peo-
ple, be the best option of all.
People in the Middle East and North Africa—known as the
MENA region—are the biggest exception to the declining
interest in working abroad. Perhaps because countries like
Nigeria, Yemen, Sudan, and Tunisia don’t offer the same
career opportunities as can be found in the West, willing-
ness to relocate hasn’t fallen significantly since 2018. And,
in a handful of countries—including Brazil and several
European countries—--willingness to move abroad has
gone way up. Italy and Sweden are in this group, possibly
because of concern among those who live there about
their own country’s COVID-19 responses.
But the people with this view are in a decided minority.
(See Exhibit 4.) For every country whose inhabitants are
now clearly more willing to move abroad for work than
they were in 2018, there are more than three where such
“willingness” has declined. (Our definition of a significant
change is a difference of 3 percentage points in either
direction since 2018. Roughly a quarter of countries show a
change that’s below this—or show no change at all.)
Exhibit 3 - Willingness to Move Abroad Has Been on the Decline
Source: 2020 BCG/The Network proprietary web survey and analysis.
50.4%
Willing to
work abroad
2020
63.8%
Willing to
work abroad
2014
Percentage of respondents who are already working abroad or are willing to move abroad for work
57.1%
Willing to
work abroad
2018
4 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL
Exhibit 4 - Interest in Working Abroad Has Declined in Most Countries
Source: 2020 BCG/The Network proprietary web survey and analysis.
Note: Listed are the countries from which there were more than 100 responses.
2020 2018
55% 64%
54% 54%
53% 94%
52% 50%
51% 62%
51% 68%
50% 80%
48% 62%
47% 60%
47% 46%
46% 51%
46% 66%
45% 55%
44% 70%
44% 60%
40% 51%
40% 65%
40% 48%
38% 57%
38% 72%
34% 50%
33% 55%
33% 35%
33% 43%
29% 39%
28% 33%
27% 55%
27% 28%
India
Nigeria
Benin
Tunisia
United Arab
Emirates
Belgium
Brazil
Qatar
Italy
Sweden
Morocco
Algeria
Pakistan
Luxembourg
Ivory Coast
Cameroon
Egypt
Albania
Mexico
Philippines
Cyprus
Belarus
Kazakhstan
Uzbekistan
Angola
South Africa
Estonia
France
2018
95%
97%
91%
75%
89%
55%
92%
68%
80%
78%
84%
82%
84%
55%
80%
87%
92%
78%
77%
75%
67%
57%
61%
61%
58%
71%
56%
2020
94%
Sudan 97%
94%
93%
92%
92%
92%
90%
87%
86%
85%
83%
83%
81%
80%
74%
72%
70%
68%
68%
67%
66%
65%
64%
64%
62%
60%
59%
55%
55% 69%
Europe and Central Asia
North America
Asia-Pacific
Latin America and Caribbean
Middle East and North Africa Sub-Saharan Africa
Yemen 80%
90%
Portugal
Austria
Nepal
Saudi Arabia
Turkey
Serbia
UK
Singapore
Finland
Ireland
Russia
China
Indonesia
Thailand
Germany
Switzerland
US
Denmark
Malaysia
Poland
Netherlands
Bulgaria
Spain
Romania
Hungary
Slovenia
Lithuania
Latvia
Increased willingness since 2018
Decreased willingness since 2018
No arrow means less than
a 3 percentage point change
in either direction
48% 58%
Chile
Percentage of respondents in each country who are already working abroad or are willing
to move abroad for work
BOSTON CONSULTING GROUP X THE NETWORK 5
A Reordering of the Top National Destinations
The most striking shift in our survey is the fall of the US
from the top spot. Hurt by an inconsistent pandemic re-
sponse, the adoption of more nationalistic policies, and
social unrest, the US has fallen to second in the rankings,
behind Canada and basically in a tie with Australia. (See
Exhibit 5.)
Canada and Australia are similar to the US in having En-
glish as an official language. But Canada and Australia
have both done a far better job of pandemic management.
They are also seen as having better social systems and
more open cultures than the US. Canada and Australia
“take good care of their people,” said Sudha Lakshmi, a
48-year-old health insurance manager from India. She said
she would be open to relocating to either country.
The reputation Canada has built for itself is evident in its
broad appeal. The country is the number-one work desti-
nation for many of the types of people that countries prize,
including those with master’s or PhD degrees, those with
digital training or expertise, and those younger than 30.
The US, despite having many of the world’s biggest and
best-known technology companies, is second as a destina-
tion for those with digital talent. Australia is third. (See
Exhibit 6.)
Another country that has fallen in the rankings is Germany.
Despite the relatively good job that Germany did of com-
bating the first wave of COVID-19, the country’s image has
been tarnished by the European Union’s overall number of
coronavirus cases. Another issue for Germany (which
remains the top work destination in Europe, despite being
down two spots in the overall ranking from 2018) may be a
pullback from some of its previously strong support for
immigration.
High reported infection rates are almost certainly the
reason why Italy, France, and Spain have fallen in the
rankings. All three were on our list of the top ten work
destinations in 2014 and 2018; only France remains on the
list today.
Exhibit 5 - Canada Replaces the US as the Top Destination
Source: 2020 BCG/The Network proprietary web survey and analysis.
Switzerland
Italy
Singapore
Sweden New Zealand
2014 2018 2020
1st
2nd
3rd
4th
5th
6th
7th
8th
9th
10th
Japan
Japan
Italy
Spain
Spain
Australia
Australia
Australia
France
France
France
Switzerland
Switzerland
Germany
Germany Germany
Canada
Canada
Canada
UK
UK UK
US
US
US
Ranked by percentage of respondents who would move to each country for work
6 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL
Exhibit 6 - Top Country Destinations by Demographics and Geography
Source: 2020 BCG/The Network proprietary web survey and analysis
Note: Highly educated is defined as having a master’s degree, a doctorate, or the equivalent. Less educated is defined as having a high school or no
formal education. Digital talents are defined as those holding a job in digital and analytics or IT and technology. Blue-collar is defined as having no
formal education or high school degree, and a job in the service sector or manual or manufacturing work. White-collar covers all other respondents.
Younger workers are defined as younger than 30. Older workers are defined as older than 60.
1 2 3 4 5 7
6 8 9 10
1 2 3 4 5 7
6 8 9 10
Where people with different backgrounds say they would work
Highly educated Canada US Germany Australia UK Switzerland France Italy Austria New Zealand
Less educated Canada Australia US Germany Japan United Kingdom Singapore Switzerland France New Zealand
Digital talents Canada US Australia Germany United Kingdom Singapore Japan Switzerland New Zealand France
Blue-collar Germany Japan Australia Canada US Switzerland Austria UK South Korea France
White-collar Canada US Australia Germany United Kingdom Japan Switzerland Singapore France New Zealand
Younger Canada US Germany Australia Japan UK Singapore France South Korea Switzerland
Older Australia Germany Canada UK US France Switzerland Austria Spain Sweden
Rank among
respondents by
geography
Europe and
Central Asia Germany US Canada Switzerland Italy Australia Austria France Sweden
North America Canada Australia UK Germany France Italy Japan Ireland Bahamas New Zealand
Latin America and
the Caribbean
Canada US Spain Germany Australia France Italy Switzerland Argentina
Middle East and
North Africa
Canada
United Arab
Emirates
Germany Qatar France US Kuwait Saudi Arabia Australia
Asia-Pacific Australia Japan Singapore Canada US South Korea New Zealand Malaysia Germany
Sub-Saharan Africa Canada France US Portugal UK
UK
UK
UK
UK
Belgium Australia Germany Brazil Switzerland
Rank among
respondents by
demographics
Asia-Pacific countries, by contrast, have done a better job of
containing the virus, and this has helped them move up in
the rankings. Indeed, two Asia-Pacific countries are among
the top ten for the first time: Singapore, which has surged
ten spots since 2018 and is now eighth, and New Zealand,
which is now tenth. New Zealand has been a model of
effective coronavirus management almost since the pan-
demic began and has other appealing characteristics.
“It’s my first choice for relocation,” Miloš Vukadinović, a
36-year-old Serbian freelance consultant who has two
young children, told us about New Zealand. “It is one of the
most politically settled countries in the world, has a great
education system, and generally offers high remuneration.”
Two European countries, Switzerland and Norway, are also
on Vukadinović’s list. “I would also be willing to move to
Singapore,” he added, “because of all the great job oppor-
tunities and high salaries.”
Strong pandemic management has also boosted Japan and
South Korea. Japan has reached number six on the list of
top work destinations. And South Korea, although not on
the top-ten list, has risen rapidly and is now number 12. (It
was 24th on the list in 2018 and 37th in 2014.) This is quite
a showing for a country whose language isn’t widely spo-
ken, and it illustrates the weight that respondents are
placing on public health after millions of COVID-19 deaths
and widespread business shutdowns around the world.
(See Exhibit 7, which plots changes in ranking against
COVID-19 cases per capita.)
The US has fallen to second place
as a work destination, behind
Canada.
8 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL
Exhibit 7 - Higher COVID Caseload? Your Appeal Is Probably Falling
Sources: World Health Organization COVID-19 cases; 2020 BCG/The Network proprietary web survey and analysis.
Note: Countries displayed are the top 20 countries where people said they would relocate in 2020.
0
2
4
6
8
How countries have changed in the rankings compared with their COVID-19 levels
–12
–10
–8
–6
–4
–2
10
12
14
16
50,000
5,000 35,000
15,000
0 40,000
10,000 30,000
20,000 45,000
25,000 55,000
Malaysia
UK
Japan
Switzerland
Austria
New Zealand
France
COVID-19 cases per 1 million inhabitants as of November 26, 2020
Belgium
Germany
Spain
Italy
United Arab Emirates
Netherlands
Norway Sweden
Canada
US
Australia
South Korea
Singapore
Asia-Pacific
Europe and Central Asia North America Middle East and North Africa
Change
in
ranking,
2018
to
2020
The Latest City Preferences
For the third time in as many surveys, London is the most
frequently mentioned city work destination in the world.
The fame and reach of the British Commonwealth give
London an aura that helps it overcome geopolitical uncer-
tainties, such as those surrounding Brexit that have dogged
the UK as a whole in recent years.
Other European cities on the list are Amsterdam, which is
now number two among work destinations globally, and
Berlin (number four). Both have dynamic startup scenes
and are seen as hubs of innovation.
The United Arab Emirates’ effort to turn its premier cities
into desirable work destinations seems to be succeeding.
Dubai is now third among cities after being sixth in 2018,
and Abu Dhabi is fifth after not being on the top-ten list at
all in 2018.
The same factor that accounts for Asian countries’ growing
appeal as work destinations—an effective pandemic re-
sponse—has boosted the perceived attractiveness of two
Asian cities, Tokyo and Singapore.
BOSTON CONSULTING GROUP X THE NETWORK 9
Exhibit 8 - Asian and Middle Eastern Cities Are Now Among the Top
Destinations
Source: 2020 BCG/The Network proprietary web survey and analysis.
Ranked by percentage of respondents willing to move to each city
London
18%
15% 14%
13%
11% 11% 11% 10%
9%
8%
1 2 3 4 5 6 7 8 9 10
Paris
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Los Angeles
Melbourne
Toronto
Seoul
Brussels
Zurich
Geneva
Kuala Lumpur
Vancouver
Hong Kong
Beijing
Vienna
Montreal
Rome
Munich
New in top 30
Change in rank from 2018 to 2020
+/–
–1
–1 –5
–6
+8
+4
+9
+3
+3
0
Copenhagen
Lisbon
Stockholm
Istanbul
Amsterdam Dubai Berlin Abu Dhabi Tokyo Singapore New York Barcelona Sydney
Some previously popular Western cities have moved in the
opposite direction. New York has fallen to number eight,
undoubtedly because it was initially an epicenter of the
pandemic and because the city’s attractions and cultural
institutions are still largely shut down. (New York was the
number-two work destination city in 2018.) In another
example, Barcelona is now the ninth-most-popular foreign
city to move to for work after being fourth in 2018.
Although Canada is the world’s current premier work
destination, no Canadian cities are in the top ten. Cana-
da’s highest-ranked city is Toronto, which places 14th in
our survey. (See Exhibit 8.)
A Different Kind of Mobility
During the pandemic, many people gained experience in
working remotely for their employer. This has focused
attention on the idea of remote work in all its incarnations,
including for a new employer located in a different country
than the country a person lives in.
Virtual mobility has an understandable appeal at a time
when the usual modes of working have been called into
question. Fifty-seven percent of respondents say they are
willing to work remotely for an employer that doesn’t have
a physical presence in their home country, a level that is
well above the proportion who are open to physical reloca-
tion. (See Exhibit 9.) About one-quarter of respondents say
they aren’t sure and would have to think about it more.
Relatively few, however, reject the idea outright.
10 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL
Why would they?
Remote international work is a model that allows people
to offer their services to the highest bidder without having
to uproot their lives or make their families follow them to a
new country.
The willingness to work for a foreign employer remotely is
highest in regions with less-developed economies, such as
sub-Saharan Africa, Latin America, and the Caribbean. But
some European respondents also find the idea appealing,
as do about half of those in the US. This work model is less
appealing in China, which has an abundance of in-country
employment opportunities. It’s also less appealing in the
Middle East, where people’s interest in overseas work may
be more bound up in a desire to experience a social and
cultural setting that’s different from their own.
The overall openness to virtual work may be of particular
interest to employers, especially the many employers that
struggle to fill jobs in the IT and digital fields. Among re-
spondents in these fields, our survey reveals a high level of
comfort with the idea of virtual mobility. Seventy-one per-
cent of people with digital or analytics backgrounds say
they are willing to work for a company with no physical
presence in their own country, and so do 67% of people
with IT and technology backgrounds. Among people with
master’s degrees or above (doctorates, PhDs, and MDs),
the willingness quotient is likewise quite high: about 62%.
Of course, the infrastructure of some less-developed coun-
tries can get in the way. Several survey respondents in
sub-Saharan Africa with whom we did follow-up interviews
said it would be hard to stay in their countries while work-
ing for a foreign employer. “The technology here wouldn’t
allow me to do that properly,” one said.
Exhibit 9 - International Remote Work Appeals to Many
Source: 2020 BCG/The Network proprietary web survey and analysis
Note: Countries displayed are the top 30 by either GDP or working population, or the top and bottom 5 outliers in percentage of respondents who
would work for an international remote employer.
Global average
56.9%
Brazil
Russia
Mexico
Zambia
Benin
Democratic Republic
of the Congo
India
Ivory Coast
Philippines
Nigeria
South Africa
Poland
Italy
Spain
Belgium
UK
Sweden
Pakistan
France
Turkey
Austria
Indonesia
Saudi Arabia
United Arab Emirates
US
Thailand
Germany
Switzerland
Netherlands
China
Egypt
Sudan
Kuwait
Jordan
84%
82%
82%
80%
80%
76%
75%
74%
73%
71%
71%
65%
64%
60%
59%
57%
56%
56%
55%
55%
55%
51%
51%
50%
50%
47%
44%
43%
43%
42%
41%
39%
37%
36%
Europe and Central Asia North America Latin America and Caribbean
Middle East and North Africa Asia-Pacific Sub-Saharan Africa
Percentage of respondents who would work remotely for an employer with no physical presence
in their country
BOSTON CONSULTING GROUP X THE NETWORK 11
Exhibit 10 - The US Returns to the Top Position When the Question Is
About Virtual Work
Source: 2020 BCG/The Network proprietary web survey and analysis.
Note: “International remote employment” is defined as being employed by a foreign company that has no physical presence in one’s country.
As a place to move to for work
Australia
Canada
US
Germany
UK
Japan
Switzerland
Singapore
France
New Zealand
As a destination for international remote employment
24%
20%
20%
19%
14%
14%
11%
11%
9%
8%
Australia
Canada
US
Germany
UK
Japan
Switzerland
Singapore
France
Austria
25%
22%
22%
19%
17%
11%
11%
10%
9%
9%
Percentage of respondents who say the country appeals to them
When the question is about working for a foreign employer
remotely versus having to pull up stakes and move to a
country where the employer has physical offices, the pre-
ferred destinations shift in some interesting ways. The US is
the most desirable destination under this scenario, suggest-
ing that American employment retains a lot of appeal if you
take away the political and social risks that come with living
in the country. (See Exhibit 10.) In general, it makes sense
that a person evaluating an offer to work fully remotely for
a foreign company would focus solely on the job offer—
compensation, job content, and how well established the
employer is. Other factors—such as the cultural attractions
of the country where the employer happens to be—matter
less in a fully remote work scenario.
The New Mobility and How to Capture Its Benefits
In our 2018 report, we discussed the challenges that em-
ployers and governments will face in recruiting the next
generation of talent. The challenges include workers’
changing goals and attitudes, the intense competition for
the workers with the most critical skills (such as IT and
digital), and the fragility of countries’ brands. Meeting
these challenges, we argued, requires rigorous strategic
workforce planning, creative talent attraction, and smart
employer-branding strategies. Not to take these steps, we
said, would be to risk low or stagnant growth.
12 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL
This year’s findings show that the risk of being talent
constrained has increased because regulatory barriers
impede the free flow of skills and because fewer people
want to relocate.
International Remote Employment as a Strategy. On
a national level, an embrace of virtual mobility could mean
a reversal of some of the skills shortages that countries
face. Virtual mobility also presents an opportunity to multi-
national companies—allowing them to tap into talent that
exists elsewhere without having to pay to relocate people
or build up physical presences in foreign countries where
specialized human expertise may be concentrated. It also
may allow companies to become more diverse—for exam-
ple, by employing people with different backgrounds or in
underrepresented communities. That diversity can then be
a calling card for companies, helping them attract highly
trained workers from other parts of the world.
Some companies have already gravitated to this model of
building a global workforce. For instance, the almost 1,300
employees of the software integration company GitLab live
in 65 countries, none of which has a GitLab office. Likewise,
Automattic’s 1,200 employees, in 70 countries, all work
fully remotely. (Automattic’s main product is WordPress, a
website software service.)
Nor is the model being used only by small digital pioneers.
Tata Consultancy Services, a Mumbai-based information
technology services company, has said it expects three-
quarters of its 500,000 employees to work remotely by
2025. Likewise, Facebook and Microsoft are embracing the
idea of location flexibility and laying the groundwork to
implement remote international employment on a broad
scale.
Obstacles That Companies and Governments Must
Overcome. To be sure, traditional multinationals and
economies will face more challenges in adopting virtual
mobility relative to small tech-based companies. Among
the hurdles and possible solutions:
•	 Legal and Regulatory Complexity. Taxes, labor law,
and work regulations are very different in, say, China,
France, and the US. These are realities that HR de-
partments must contend with when employing people
in countries where they have no preexisting expertise.
Providers that specialize in global payroll, administrative,
and insurance services may help; governments can offer
support too. Indeed, 17 governments (including some
in Europe and the Caribbean) have already introduced
visas that simplify the recruitment of foreign digital
workers. Some of the countries offer tax exemptions to
the foreign employees they need the most.
•	 Cultural Integration. This is one of the harder things to
accomplish. Matej Hrapko, a 41-year-old Slovakian work-
ing in Austria as a mechanical engineer for an automo-
tive company, summed up the challenge: “You would still
need to get used to a company’s thinking and culture”
if you relocated virtually. “That’s very important.” To
evaluate cultural fit, employers could implement extend-
ed tryout periods. This is the tactic used by Automattic,
which delays hiring decisions until candidates have
worked on a contractual basis, sometimes for as long as
eight weeks. At GitLab, a virtual buddy system facilitates
immersion into the corporate culture.
•	 Time Zone Problems. Even when only two time zones
are involved, it can be hard for multinationals to set up
meetings and coordinate their activities. The problem
could become paralyzing with a distributed workforce
across multiple time zones—especially if there were an
insistence on doing work through meetings squeezed
into the few hours of overlapping working time between
regions. Instead, companies must develop good ways of
collaborating and of “passing the baton” between teams,
and they must make more use of asynchronous written
communications. GitLab, for example, keeps all details
of its operations and decisions in a publicly accessible
online “handbook,” making attendance at every video
call less important.
•	 Salary Strategy. This highly sensitive topic requires
careful planning. Do you compensate a remote foreign
employee based on his or her cost of living or on the
labor market where the employee lives? For that matter,
do you worry about paying the person less than you pay
someone who has the same position but works in the
home country headquarters? There are no easy answers,
as became clear in a conversation we had with a Silicon
Valley manager who told us what happens when his
company’s engineers want to move back to their home
country. In many parts of the world, the cost of labor
is lower than in the San Francisco Bay Area, of course,
and some of these engineers must be willing to accept
pay cuts of 30% to 50% as a condition of geographical
flexibility. By contrast, the virtual mobility pioneer Au-
tomattic aims to pay every employee in the company, no
matter the location, the same base salary for the same
position. Each employer must weigh the pros and cons
of various approaches and think creatively about its
compensation strategy.
BOSTON CONSULTING GROUP X THE NETWORK 13
•	 Data Protection Differences. Many of the situations
that lend themselves to international remote employ-
ment involve the handling of data. This creates risk and
the potential for confusion as data moves across inter-
national borders. It may be necessary for companies to
work closely with regulators to ensure compliance and
to educate employees about different countries’ privacy
laws. Another temporary solution may be to limit in-
ternational remote employment programs to countries
where the employer has a legal presence.
If you’re a company or government that hasn’t previously
considered international remote employment as a way to
address your skills shortages, it may sound like a very
complicated thing to do. In fact, you’re probably more
ready than you think.
If you’ve ever allowed a valuable employee to relocate to a
foreign country for family reasons while continuing to work
for you, if you’ve been investing in online communications
tools to let people interact in the more modern ways that
they prefer, or if you instituted work-from-home policies
during the pandemic, then you’ve already started down a
path that will make it easier to tap into the emerging
global remote workforce. You just have to make a few
adjustments to what you’re already doing to have the world
open up to you.
Next in the series: how COVID-19 is shaking up people’s pre-
ferred ways of working.
14 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL
BCG and The Network (together with its affiliate organiza-
tions) conducted this survey between October and early
December of 2020. All told, 208,807 people, in 190 coun-
tries, participated. The sample includes about an equal
proportion of men and women, most of whom work in
commercial industries. (The public sector and nonprofits
are also represented.) The respondents are mostly early-
and mid-career, and the majority are 20 to 40 years of age.
Almost three-quarters of them have a bachelor’s degree or
above.
The 40-question survey elicited workers’ attitudes regard-
ing a variety of topics, including their willingness to work
abroad, the countries (other than their own) that they
would most like to work in, and the impact of COVID-19 on
their work preferences, employment situation, and willing-
ness to learn new skills.
The information gathered in the survey (which included
people’s nationalities and level of hierarchy in their organi-
zations) made it possible to analyze workers’ attitudes
along a variety of parameters.
BCG also conducted follow-up Zoom interviews with select
study participants around the world. Those interviews
furnish the direct quotes that appear in this report.
Methodology
BOSTON CONSULTING GROUP X THE NETWORK 15
About the Authors
Orsolya Kovács-Ondrejkovic is an associate director in
Boston Consulting Group’s Zurich office. She is a member
of the People and Organization practice. You may contact
her by email at kovacs.orsolya@bcg.com.
Rainer Strack is a managing director and senior partner
in BCG’s Düsseldorf office. He led the firm’s people topic
for more than ten years. You may contact him by email at
strack.rainer@bcg.com.
Jens Baier is a managing director and senior partner in
BCG’s Düsseldorf office. You may contact him by email at
baier.jens@bcg.com.
Pierre Antebi is a co–managing director of The Network
and the business marketing director at Figaro Classifieds.
He is based in Paris. You may contact him by email at
pierre.antebi@the-network.com.
Kate Kavanagh is a co–managing director of The Net-
work and the group international sales director at Step-
Stone. She is based in the UK. You may contact her by
email at kate.kavanagh@stepstone.com.
Ana López Gobernado is the international operations
manager of The Network. She is based in Brussels. You
may contact her by email at ana.lopez@the-network.com.
16 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL
Acknowledgments
We thank The Network’s member organizations for their
role in distributing the survey and collecting responses
around the world. We also thank the participants who
completed the survey and those who participated in fol-
low-up interviews.
Additionally, we extend our thanks to the members of the
project team: Valeria Rondo-Brovetto, Bojan Divcic, Guil-
laume Epitaux, Jan Heming, Stephane Lacour, June Limber-
is, Philipp Löwer, Katerina Mala, and other colleagues from
BCG and The Network for their insights, research, coordi-
nation, and analysis.
Additionally, we thank Allison Bailey, Christopher Daniel,
Deborah Lovich, Fanny Potier, Fang Ruan, Alexander
Schudey, and Nick South for their contributions and in-
sights.
We also thank Robert Hertzberg for his assistance in writ-
ing this report, and Katherine Andrews, Catherine Cuddi-
hee, Kim Friedman, Abby Garland, and Shannon Nardi for
their editing, design, and production contributions.
For Further Contact
If you would like to discuss this report, please contact the
authors.
Boston Consulting Group partners with leaders
in business and society to tackle their most
important challenges and capture their greatest
opportunities. BCG was the pioneer in business
strategy when it was founded in 1963. Today, we
help clients with total transformation—inspiring
complex change, enabling organizations to grow,
building competitive advantage, and driving
bottom-line impact.
To succeed, organizations must blend digital and
human capabilities. Our diverse, global teams
bring deep industry and functional expertise
and a range of perspectives to spark change.
BCG delivers solutions through leading-edge
management consulting along with technology
and design, corporate and digital ventures—
and business purpose. We work in a uniquely
collaborative model across the firm and
throughout all levels of the client organization,
generating results that allow our clients to thrive.
Uciam volora ditatur? Axim voloreribus moluptati
autet hario qui a nust faciis reperro vitatia
dipsandelia sit laborum, quassitio. Itas volutem
es nulles ut faccus perchiliati doluptatur. Estiunt.
Et eium inum et dolum et et eos ex eum harchic
teceserrum natem in ra nis quia disimi, omnia
veror molorer ionsed quia ese veliquiatius
sundae poreium et et illesci atibeatur aut que
consequia autas sum fugit qui aut excepudit,
omnia voloratur? Explige ndeliaectur magnam,
que expedignist ex et voluptaquam, offici bernam
atqui dem vel ius nus.
Nem faccaborest hillamendia doluptae
conseruptate inim volesequid molum quam,
conseque consedipit hillabo. Imaio evelenditium
haribus, con reictur autemost, vendam am ellania
estrundem corepuda derrore mporrumquat.
For information or permission to reprint, please contact BCG at permissions@bcg.com.
To find the latest BCG content and register to receive e-alerts on this topic or others, please visit bcg.com.
 
Follow Boston Consulting Group on Facebook and Twitter.
© Boston Consulting Group 2021. All rights reserved.
3/21
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Decoding-global-talent-onsite-and-virtual-March-2021

  • 1. Decoding Global Talent, Onsite and Virtual March 2021 By Orsolya Kovács-Ondrejkovic, Rainer Strack, Jens Baier, Pierre Antebi, Kate Kavanagh, and Ana López Gobernado A study of 209,000 people in 190 countries shows big shifts in the map of global mobility
  • 2. Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures— and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. The Network is a global alliance of more than 60 leading recruitment websites, committed to finding the best talent in over 130 countries. Founded in 2002, The Network has become the global leader in online recruitment, serving more than 2,000 global corporations. We offer these corporations a single point of contact in their home countries, and allow them to work in a single currency and with a single contract— while giving them access to a global workforce. The recruitment websites in The Network attract almost 200 million unique visitors each month. For more information, please visit www.the-network.com.
  • 3. BOSTON CONSULTING GROUP X THE NETWORK 1 Decoding Global Talent,Onsite and Virtual This is the first in a series about the pandemic’s long-term impact on work. I f, 30 years ago, you had asked somebody from Brazil, South Africa, or the UK which foreign country they would most like to move to for work, there’s a good chance that each person would have offered the same answer. America. America. America. But the appeal of the US as a work destination has de- clined. Canada is now the first choice of foreign workers. Underscoring the shift in attitudes, two Middle Eastern cities and two Asian cities now rank higher than New York on the list of specific work destinations. And, in general, fewer people are interested in leaving their country for a foreign work assignment; the idea itself has lost some allure. These findings reflect several new factors that have pene- trated the world’s consciousness and changed the work- place. The factors—the fallout from a difficult-to-control pandemic and a sharp rise in nationalism—have altered people’s thinking. Businesses and governments must understand these new attitudes and make adjustments of their own in order to ensure they’ll have the future work- force they need. For this study—our third on global workforce trends, follow- ing studies in 2014 and 2018—Boston Consulting Group and The Network surveyed some 209,000 people in 190 countries to find out whether and under what circum- stances they would move to a foreign country for work. (See Exhibits 1 and 2.) The lower willingness to move that we found this time undercuts previous narratives about the fluidity of talent in a global economy. But respondents demonstrate flexibility in different ways—about working remotely for a foreign employer, for instance—and execu- Exhibit 1 - Demographics of Survey Respondents Source: 2020 BCG/The Network proprietary web survey and analysis. Note: Some percentages do not total 100 because of rounding. Male Female 80 50 10 20 30 70 40 60 Education Position None/other 1% High school diploma or equivalent 14% Secondary qualification 14% Doctorate or equivalent 2% Master's degree or postgraduate qualification 23% Bachelor's degree 46% 208,807 Workforce respondents Prefer not to say Age distribution Industry 51% 2% 47% Financial institutions Health care Travel and tourism Industrial goods Insurance Professional services Technology Public sector Other Retail Energy Media Teleecom- munications Nonprofit Legal Consumer 5% 18% 25% 52% Owner or senior management Middle management Lower management No management responsibilities 14% 6% 6% 4% 8% 1% 7% 6% 25% 6% 3% 2% 3% 2% 1% 5%
  • 4. 2 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL Exhibit 2 - A Survey of 208,807 Workforce Respondents in 190 Countries Source: 2020 BCG/The Network proprietary web survey and analysis. ≥5,000 500–999 50–499 50 1,000–4,999 Turkey Russia Denmark France Germany Indonesia Philippines Singapore Malaysia US Mexico Angola Algeria Egypt Hungary Kazakhstan Netherlands Poland Portugal China Thailand Americas Middle East and Africa Europe Asia Chile Cameroon Democratic Republic of the Congo Jordan Senegal United Arab Emirates Zambia Albania Austria Belarus Bulgaria Argentina Brazil Canada Benin Gabon Iraq Iran Kenya Kuwait Lebanon Libya Morocco Nigeria Oman Qatar Sudan Syria Togo Tunisia Yemen Azerbaijan Belgium Bosnia and Herzegovina Cyprus Estonia Greece Italy Kosovo Kyrgyzstan Latvia Lithuania Sweden Ukraine Uzbekistan Australia India Nepal Pakistan 5,000 or more respondents 1,000–4,999 respondents 500–999 respondents 50–499 respondents Other Americas Other Middle East and Africa Other Europe Other Asia and Pacific Fewer than 50 respondents Romania Serbia Slovenia UK Ivory Coast Saudi Arabia South Africa Finland Ireland Luxembourg Spain Switzerland
  • 5. BOSTON CONSULTING GROUP X THE NETWORK 3 tives can take advantage of these developments in the competition for talent. We will share the findings of this year’s study in three publications. Here, we focus on how attitudes toward spe- cific work destinations have shifted and changes in the definition of mobility. (See the sidebar, “Methodology.”) In the coming months, we will publish two follow-on reports, one on new work models and preferences in the wake of COVID-19 and the other on changes in people’s career prospects and expectations. A Decrease in Willingness to Work Abroad When we conducted our first survey about people’s willing- ness to move to another country for work, in 2014, almost two-thirds of global respondents said the idea appealed to them. The proportion has declined by 13 percentage points since then and is now about 50%, a drop rooted in both nationalistic immigration policies and, more recently, the COVID-19 pandemic. (See Exhibit 3.) The travel restrictions that have come and gone during the pandemic have clear- ly had an impact on people’s attitudes. Relocation willing- ness has also been affected by the trend toward remote work. For instance, in some cases foreign employers have been willing to offer applicants a job without requiring them to work in any company office. To get the benefits of a foreign job without having to relocate may, to some peo- ple, be the best option of all. People in the Middle East and North Africa—known as the MENA region—are the biggest exception to the declining interest in working abroad. Perhaps because countries like Nigeria, Yemen, Sudan, and Tunisia don’t offer the same career opportunities as can be found in the West, willing- ness to relocate hasn’t fallen significantly since 2018. And, in a handful of countries—including Brazil and several European countries—--willingness to move abroad has gone way up. Italy and Sweden are in this group, possibly because of concern among those who live there about their own country’s COVID-19 responses. But the people with this view are in a decided minority. (See Exhibit 4.) For every country whose inhabitants are now clearly more willing to move abroad for work than they were in 2018, there are more than three where such “willingness” has declined. (Our definition of a significant change is a difference of 3 percentage points in either direction since 2018. Roughly a quarter of countries show a change that’s below this—or show no change at all.) Exhibit 3 - Willingness to Move Abroad Has Been on the Decline Source: 2020 BCG/The Network proprietary web survey and analysis. 50.4% Willing to work abroad 2020 63.8% Willing to work abroad 2014 Percentage of respondents who are already working abroad or are willing to move abroad for work 57.1% Willing to work abroad 2018
  • 6. 4 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL Exhibit 4 - Interest in Working Abroad Has Declined in Most Countries Source: 2020 BCG/The Network proprietary web survey and analysis. Note: Listed are the countries from which there were more than 100 responses. 2020 2018 55% 64% 54% 54% 53% 94% 52% 50% 51% 62% 51% 68% 50% 80% 48% 62% 47% 60% 47% 46% 46% 51% 46% 66% 45% 55% 44% 70% 44% 60% 40% 51% 40% 65% 40% 48% 38% 57% 38% 72% 34% 50% 33% 55% 33% 35% 33% 43% 29% 39% 28% 33% 27% 55% 27% 28% India Nigeria Benin Tunisia United Arab Emirates Belgium Brazil Qatar Italy Sweden Morocco Algeria Pakistan Luxembourg Ivory Coast Cameroon Egypt Albania Mexico Philippines Cyprus Belarus Kazakhstan Uzbekistan Angola South Africa Estonia France 2018 95% 97% 91% 75% 89% 55% 92% 68% 80% 78% 84% 82% 84% 55% 80% 87% 92% 78% 77% 75% 67% 57% 61% 61% 58% 71% 56% 2020 94% Sudan 97% 94% 93% 92% 92% 92% 90% 87% 86% 85% 83% 83% 81% 80% 74% 72% 70% 68% 68% 67% 66% 65% 64% 64% 62% 60% 59% 55% 55% 69% Europe and Central Asia North America Asia-Pacific Latin America and Caribbean Middle East and North Africa Sub-Saharan Africa Yemen 80% 90% Portugal Austria Nepal Saudi Arabia Turkey Serbia UK Singapore Finland Ireland Russia China Indonesia Thailand Germany Switzerland US Denmark Malaysia Poland Netherlands Bulgaria Spain Romania Hungary Slovenia Lithuania Latvia Increased willingness since 2018 Decreased willingness since 2018 No arrow means less than a 3 percentage point change in either direction 48% 58% Chile Percentage of respondents in each country who are already working abroad or are willing to move abroad for work
  • 7. BOSTON CONSULTING GROUP X THE NETWORK 5 A Reordering of the Top National Destinations The most striking shift in our survey is the fall of the US from the top spot. Hurt by an inconsistent pandemic re- sponse, the adoption of more nationalistic policies, and social unrest, the US has fallen to second in the rankings, behind Canada and basically in a tie with Australia. (See Exhibit 5.) Canada and Australia are similar to the US in having En- glish as an official language. But Canada and Australia have both done a far better job of pandemic management. They are also seen as having better social systems and more open cultures than the US. Canada and Australia “take good care of their people,” said Sudha Lakshmi, a 48-year-old health insurance manager from India. She said she would be open to relocating to either country. The reputation Canada has built for itself is evident in its broad appeal. The country is the number-one work desti- nation for many of the types of people that countries prize, including those with master’s or PhD degrees, those with digital training or expertise, and those younger than 30. The US, despite having many of the world’s biggest and best-known technology companies, is second as a destina- tion for those with digital talent. Australia is third. (See Exhibit 6.) Another country that has fallen in the rankings is Germany. Despite the relatively good job that Germany did of com- bating the first wave of COVID-19, the country’s image has been tarnished by the European Union’s overall number of coronavirus cases. Another issue for Germany (which remains the top work destination in Europe, despite being down two spots in the overall ranking from 2018) may be a pullback from some of its previously strong support for immigration. High reported infection rates are almost certainly the reason why Italy, France, and Spain have fallen in the rankings. All three were on our list of the top ten work destinations in 2014 and 2018; only France remains on the list today. Exhibit 5 - Canada Replaces the US as the Top Destination Source: 2020 BCG/The Network proprietary web survey and analysis. Switzerland Italy Singapore Sweden New Zealand 2014 2018 2020 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th Japan Japan Italy Spain Spain Australia Australia Australia France France France Switzerland Switzerland Germany Germany Germany Canada Canada Canada UK UK UK US US US Ranked by percentage of respondents who would move to each country for work
  • 8. 6 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL Exhibit 6 - Top Country Destinations by Demographics and Geography Source: 2020 BCG/The Network proprietary web survey and analysis Note: Highly educated is defined as having a master’s degree, a doctorate, or the equivalent. Less educated is defined as having a high school or no formal education. Digital talents are defined as those holding a job in digital and analytics or IT and technology. Blue-collar is defined as having no formal education or high school degree, and a job in the service sector or manual or manufacturing work. White-collar covers all other respondents. Younger workers are defined as younger than 30. Older workers are defined as older than 60. 1 2 3 4 5 7 6 8 9 10 1 2 3 4 5 7 6 8 9 10 Where people with different backgrounds say they would work Highly educated Canada US Germany Australia UK Switzerland France Italy Austria New Zealand Less educated Canada Australia US Germany Japan United Kingdom Singapore Switzerland France New Zealand Digital talents Canada US Australia Germany United Kingdom Singapore Japan Switzerland New Zealand France Blue-collar Germany Japan Australia Canada US Switzerland Austria UK South Korea France White-collar Canada US Australia Germany United Kingdom Japan Switzerland Singapore France New Zealand Younger Canada US Germany Australia Japan UK Singapore France South Korea Switzerland Older Australia Germany Canada UK US France Switzerland Austria Spain Sweden Rank among respondents by geography Europe and Central Asia Germany US Canada Switzerland Italy Australia Austria France Sweden North America Canada Australia UK Germany France Italy Japan Ireland Bahamas New Zealand Latin America and the Caribbean Canada US Spain Germany Australia France Italy Switzerland Argentina Middle East and North Africa Canada United Arab Emirates Germany Qatar France US Kuwait Saudi Arabia Australia Asia-Pacific Australia Japan Singapore Canada US South Korea New Zealand Malaysia Germany Sub-Saharan Africa Canada France US Portugal UK UK UK UK UK Belgium Australia Germany Brazil Switzerland Rank among respondents by demographics Asia-Pacific countries, by contrast, have done a better job of containing the virus, and this has helped them move up in the rankings. Indeed, two Asia-Pacific countries are among the top ten for the first time: Singapore, which has surged ten spots since 2018 and is now eighth, and New Zealand, which is now tenth. New Zealand has been a model of effective coronavirus management almost since the pan- demic began and has other appealing characteristics. “It’s my first choice for relocation,” Miloš Vukadinović, a 36-year-old Serbian freelance consultant who has two young children, told us about New Zealand. “It is one of the most politically settled countries in the world, has a great education system, and generally offers high remuneration.” Two European countries, Switzerland and Norway, are also on Vukadinović’s list. “I would also be willing to move to Singapore,” he added, “because of all the great job oppor- tunities and high salaries.” Strong pandemic management has also boosted Japan and South Korea. Japan has reached number six on the list of top work destinations. And South Korea, although not on the top-ten list, has risen rapidly and is now number 12. (It was 24th on the list in 2018 and 37th in 2014.) This is quite a showing for a country whose language isn’t widely spo- ken, and it illustrates the weight that respondents are placing on public health after millions of COVID-19 deaths and widespread business shutdowns around the world. (See Exhibit 7, which plots changes in ranking against COVID-19 cases per capita.)
  • 9. The US has fallen to second place as a work destination, behind Canada.
  • 10. 8 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL Exhibit 7 - Higher COVID Caseload? Your Appeal Is Probably Falling Sources: World Health Organization COVID-19 cases; 2020 BCG/The Network proprietary web survey and analysis. Note: Countries displayed are the top 20 countries where people said they would relocate in 2020. 0 2 4 6 8 How countries have changed in the rankings compared with their COVID-19 levels –12 –10 –8 –6 –4 –2 10 12 14 16 50,000 5,000 35,000 15,000 0 40,000 10,000 30,000 20,000 45,000 25,000 55,000 Malaysia UK Japan Switzerland Austria New Zealand France COVID-19 cases per 1 million inhabitants as of November 26, 2020 Belgium Germany Spain Italy United Arab Emirates Netherlands Norway Sweden Canada US Australia South Korea Singapore Asia-Pacific Europe and Central Asia North America Middle East and North Africa Change in ranking, 2018 to 2020 The Latest City Preferences For the third time in as many surveys, London is the most frequently mentioned city work destination in the world. The fame and reach of the British Commonwealth give London an aura that helps it overcome geopolitical uncer- tainties, such as those surrounding Brexit that have dogged the UK as a whole in recent years. Other European cities on the list are Amsterdam, which is now number two among work destinations globally, and Berlin (number four). Both have dynamic startup scenes and are seen as hubs of innovation. The United Arab Emirates’ effort to turn its premier cities into desirable work destinations seems to be succeeding. Dubai is now third among cities after being sixth in 2018, and Abu Dhabi is fifth after not being on the top-ten list at all in 2018. The same factor that accounts for Asian countries’ growing appeal as work destinations—an effective pandemic re- sponse—has boosted the perceived attractiveness of two Asian cities, Tokyo and Singapore.
  • 11. BOSTON CONSULTING GROUP X THE NETWORK 9 Exhibit 8 - Asian and Middle Eastern Cities Are Now Among the Top Destinations Source: 2020 BCG/The Network proprietary web survey and analysis. Ranked by percentage of respondents willing to move to each city London 18% 15% 14% 13% 11% 11% 11% 10% 9% 8% 1 2 3 4 5 6 7 8 9 10 Paris 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Los Angeles Melbourne Toronto Seoul Brussels Zurich Geneva Kuala Lumpur Vancouver Hong Kong Beijing Vienna Montreal Rome Munich New in top 30 Change in rank from 2018 to 2020 +/– –1 –1 –5 –6 +8 +4 +9 +3 +3 0 Copenhagen Lisbon Stockholm Istanbul Amsterdam Dubai Berlin Abu Dhabi Tokyo Singapore New York Barcelona Sydney Some previously popular Western cities have moved in the opposite direction. New York has fallen to number eight, undoubtedly because it was initially an epicenter of the pandemic and because the city’s attractions and cultural institutions are still largely shut down. (New York was the number-two work destination city in 2018.) In another example, Barcelona is now the ninth-most-popular foreign city to move to for work after being fourth in 2018. Although Canada is the world’s current premier work destination, no Canadian cities are in the top ten. Cana- da’s highest-ranked city is Toronto, which places 14th in our survey. (See Exhibit 8.) A Different Kind of Mobility During the pandemic, many people gained experience in working remotely for their employer. This has focused attention on the idea of remote work in all its incarnations, including for a new employer located in a different country than the country a person lives in. Virtual mobility has an understandable appeal at a time when the usual modes of working have been called into question. Fifty-seven percent of respondents say they are willing to work remotely for an employer that doesn’t have a physical presence in their home country, a level that is well above the proportion who are open to physical reloca- tion. (See Exhibit 9.) About one-quarter of respondents say they aren’t sure and would have to think about it more. Relatively few, however, reject the idea outright.
  • 12. 10 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL Why would they? Remote international work is a model that allows people to offer their services to the highest bidder without having to uproot their lives or make their families follow them to a new country. The willingness to work for a foreign employer remotely is highest in regions with less-developed economies, such as sub-Saharan Africa, Latin America, and the Caribbean. But some European respondents also find the idea appealing, as do about half of those in the US. This work model is less appealing in China, which has an abundance of in-country employment opportunities. It’s also less appealing in the Middle East, where people’s interest in overseas work may be more bound up in a desire to experience a social and cultural setting that’s different from their own. The overall openness to virtual work may be of particular interest to employers, especially the many employers that struggle to fill jobs in the IT and digital fields. Among re- spondents in these fields, our survey reveals a high level of comfort with the idea of virtual mobility. Seventy-one per- cent of people with digital or analytics backgrounds say they are willing to work for a company with no physical presence in their own country, and so do 67% of people with IT and technology backgrounds. Among people with master’s degrees or above (doctorates, PhDs, and MDs), the willingness quotient is likewise quite high: about 62%. Of course, the infrastructure of some less-developed coun- tries can get in the way. Several survey respondents in sub-Saharan Africa with whom we did follow-up interviews said it would be hard to stay in their countries while work- ing for a foreign employer. “The technology here wouldn’t allow me to do that properly,” one said. Exhibit 9 - International Remote Work Appeals to Many Source: 2020 BCG/The Network proprietary web survey and analysis Note: Countries displayed are the top 30 by either GDP or working population, or the top and bottom 5 outliers in percentage of respondents who would work for an international remote employer. Global average 56.9% Brazil Russia Mexico Zambia Benin Democratic Republic of the Congo India Ivory Coast Philippines Nigeria South Africa Poland Italy Spain Belgium UK Sweden Pakistan France Turkey Austria Indonesia Saudi Arabia United Arab Emirates US Thailand Germany Switzerland Netherlands China Egypt Sudan Kuwait Jordan 84% 82% 82% 80% 80% 76% 75% 74% 73% 71% 71% 65% 64% 60% 59% 57% 56% 56% 55% 55% 55% 51% 51% 50% 50% 47% 44% 43% 43% 42% 41% 39% 37% 36% Europe and Central Asia North America Latin America and Caribbean Middle East and North Africa Asia-Pacific Sub-Saharan Africa Percentage of respondents who would work remotely for an employer with no physical presence in their country
  • 13. BOSTON CONSULTING GROUP X THE NETWORK 11 Exhibit 10 - The US Returns to the Top Position When the Question Is About Virtual Work Source: 2020 BCG/The Network proprietary web survey and analysis. Note: “International remote employment” is defined as being employed by a foreign company that has no physical presence in one’s country. As a place to move to for work Australia Canada US Germany UK Japan Switzerland Singapore France New Zealand As a destination for international remote employment 24% 20% 20% 19% 14% 14% 11% 11% 9% 8% Australia Canada US Germany UK Japan Switzerland Singapore France Austria 25% 22% 22% 19% 17% 11% 11% 10% 9% 9% Percentage of respondents who say the country appeals to them When the question is about working for a foreign employer remotely versus having to pull up stakes and move to a country where the employer has physical offices, the pre- ferred destinations shift in some interesting ways. The US is the most desirable destination under this scenario, suggest- ing that American employment retains a lot of appeal if you take away the political and social risks that come with living in the country. (See Exhibit 10.) In general, it makes sense that a person evaluating an offer to work fully remotely for a foreign company would focus solely on the job offer— compensation, job content, and how well established the employer is. Other factors—such as the cultural attractions of the country where the employer happens to be—matter less in a fully remote work scenario. The New Mobility and How to Capture Its Benefits In our 2018 report, we discussed the challenges that em- ployers and governments will face in recruiting the next generation of talent. The challenges include workers’ changing goals and attitudes, the intense competition for the workers with the most critical skills (such as IT and digital), and the fragility of countries’ brands. Meeting these challenges, we argued, requires rigorous strategic workforce planning, creative talent attraction, and smart employer-branding strategies. Not to take these steps, we said, would be to risk low or stagnant growth.
  • 14. 12 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL This year’s findings show that the risk of being talent constrained has increased because regulatory barriers impede the free flow of skills and because fewer people want to relocate. International Remote Employment as a Strategy. On a national level, an embrace of virtual mobility could mean a reversal of some of the skills shortages that countries face. Virtual mobility also presents an opportunity to multi- national companies—allowing them to tap into talent that exists elsewhere without having to pay to relocate people or build up physical presences in foreign countries where specialized human expertise may be concentrated. It also may allow companies to become more diverse—for exam- ple, by employing people with different backgrounds or in underrepresented communities. That diversity can then be a calling card for companies, helping them attract highly trained workers from other parts of the world. Some companies have already gravitated to this model of building a global workforce. For instance, the almost 1,300 employees of the software integration company GitLab live in 65 countries, none of which has a GitLab office. Likewise, Automattic’s 1,200 employees, in 70 countries, all work fully remotely. (Automattic’s main product is WordPress, a website software service.) Nor is the model being used only by small digital pioneers. Tata Consultancy Services, a Mumbai-based information technology services company, has said it expects three- quarters of its 500,000 employees to work remotely by 2025. Likewise, Facebook and Microsoft are embracing the idea of location flexibility and laying the groundwork to implement remote international employment on a broad scale. Obstacles That Companies and Governments Must Overcome. To be sure, traditional multinationals and economies will face more challenges in adopting virtual mobility relative to small tech-based companies. Among the hurdles and possible solutions: • Legal and Regulatory Complexity. Taxes, labor law, and work regulations are very different in, say, China, France, and the US. These are realities that HR de- partments must contend with when employing people in countries where they have no preexisting expertise. Providers that specialize in global payroll, administrative, and insurance services may help; governments can offer support too. Indeed, 17 governments (including some in Europe and the Caribbean) have already introduced visas that simplify the recruitment of foreign digital workers. Some of the countries offer tax exemptions to the foreign employees they need the most. • Cultural Integration. This is one of the harder things to accomplish. Matej Hrapko, a 41-year-old Slovakian work- ing in Austria as a mechanical engineer for an automo- tive company, summed up the challenge: “You would still need to get used to a company’s thinking and culture” if you relocated virtually. “That’s very important.” To evaluate cultural fit, employers could implement extend- ed tryout periods. This is the tactic used by Automattic, which delays hiring decisions until candidates have worked on a contractual basis, sometimes for as long as eight weeks. At GitLab, a virtual buddy system facilitates immersion into the corporate culture. • Time Zone Problems. Even when only two time zones are involved, it can be hard for multinationals to set up meetings and coordinate their activities. The problem could become paralyzing with a distributed workforce across multiple time zones—especially if there were an insistence on doing work through meetings squeezed into the few hours of overlapping working time between regions. Instead, companies must develop good ways of collaborating and of “passing the baton” between teams, and they must make more use of asynchronous written communications. GitLab, for example, keeps all details of its operations and decisions in a publicly accessible online “handbook,” making attendance at every video call less important. • Salary Strategy. This highly sensitive topic requires careful planning. Do you compensate a remote foreign employee based on his or her cost of living or on the labor market where the employee lives? For that matter, do you worry about paying the person less than you pay someone who has the same position but works in the home country headquarters? There are no easy answers, as became clear in a conversation we had with a Silicon Valley manager who told us what happens when his company’s engineers want to move back to their home country. In many parts of the world, the cost of labor is lower than in the San Francisco Bay Area, of course, and some of these engineers must be willing to accept pay cuts of 30% to 50% as a condition of geographical flexibility. By contrast, the virtual mobility pioneer Au- tomattic aims to pay every employee in the company, no matter the location, the same base salary for the same position. Each employer must weigh the pros and cons of various approaches and think creatively about its compensation strategy.
  • 15. BOSTON CONSULTING GROUP X THE NETWORK 13 • Data Protection Differences. Many of the situations that lend themselves to international remote employ- ment involve the handling of data. This creates risk and the potential for confusion as data moves across inter- national borders. It may be necessary for companies to work closely with regulators to ensure compliance and to educate employees about different countries’ privacy laws. Another temporary solution may be to limit in- ternational remote employment programs to countries where the employer has a legal presence. If you’re a company or government that hasn’t previously considered international remote employment as a way to address your skills shortages, it may sound like a very complicated thing to do. In fact, you’re probably more ready than you think. If you’ve ever allowed a valuable employee to relocate to a foreign country for family reasons while continuing to work for you, if you’ve been investing in online communications tools to let people interact in the more modern ways that they prefer, or if you instituted work-from-home policies during the pandemic, then you’ve already started down a path that will make it easier to tap into the emerging global remote workforce. You just have to make a few adjustments to what you’re already doing to have the world open up to you. Next in the series: how COVID-19 is shaking up people’s pre- ferred ways of working.
  • 16. 14 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL BCG and The Network (together with its affiliate organiza- tions) conducted this survey between October and early December of 2020. All told, 208,807 people, in 190 coun- tries, participated. The sample includes about an equal proportion of men and women, most of whom work in commercial industries. (The public sector and nonprofits are also represented.) The respondents are mostly early- and mid-career, and the majority are 20 to 40 years of age. Almost three-quarters of them have a bachelor’s degree or above. The 40-question survey elicited workers’ attitudes regard- ing a variety of topics, including their willingness to work abroad, the countries (other than their own) that they would most like to work in, and the impact of COVID-19 on their work preferences, employment situation, and willing- ness to learn new skills. The information gathered in the survey (which included people’s nationalities and level of hierarchy in their organi- zations) made it possible to analyze workers’ attitudes along a variety of parameters. BCG also conducted follow-up Zoom interviews with select study participants around the world. Those interviews furnish the direct quotes that appear in this report. Methodology
  • 17. BOSTON CONSULTING GROUP X THE NETWORK 15 About the Authors Orsolya Kovács-Ondrejkovic is an associate director in Boston Consulting Group’s Zurich office. She is a member of the People and Organization practice. You may contact her by email at kovacs.orsolya@bcg.com. Rainer Strack is a managing director and senior partner in BCG’s Düsseldorf office. He led the firm’s people topic for more than ten years. You may contact him by email at strack.rainer@bcg.com. Jens Baier is a managing director and senior partner in BCG’s Düsseldorf office. You may contact him by email at baier.jens@bcg.com. Pierre Antebi is a co–managing director of The Network and the business marketing director at Figaro Classifieds. He is based in Paris. You may contact him by email at pierre.antebi@the-network.com. Kate Kavanagh is a co–managing director of The Net- work and the group international sales director at Step- Stone. She is based in the UK. You may contact her by email at kate.kavanagh@stepstone.com. Ana López Gobernado is the international operations manager of The Network. She is based in Brussels. You may contact her by email at ana.lopez@the-network.com.
  • 18. 16 DECODING GLOBAL TALENT,ONSITE AND VIRTUAL Acknowledgments We thank The Network’s member organizations for their role in distributing the survey and collecting responses around the world. We also thank the participants who completed the survey and those who participated in fol- low-up interviews. Additionally, we extend our thanks to the members of the project team: Valeria Rondo-Brovetto, Bojan Divcic, Guil- laume Epitaux, Jan Heming, Stephane Lacour, June Limber- is, Philipp Löwer, Katerina Mala, and other colleagues from BCG and The Network for their insights, research, coordi- nation, and analysis. Additionally, we thank Allison Bailey, Christopher Daniel, Deborah Lovich, Fanny Potier, Fang Ruan, Alexander Schudey, and Nick South for their contributions and in- sights. We also thank Robert Hertzberg for his assistance in writ- ing this report, and Katherine Andrews, Catherine Cuddi- hee, Kim Friedman, Abby Garland, and Shannon Nardi for their editing, design, and production contributions. For Further Contact If you would like to discuss this report, please contact the authors.
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