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Curriculum Vitae
Mrs. Irina Ernestovna Appanah (Grigorian)
Profession: Tourism Manager
Personal Information
Citizenship: Russian Federation,
Holder of Mauritian residence permit
Date of Birth: April 7, 1993 (23 years)
Marital status: Married, no children
Mobile phone: +230 58032036
E-mail: seventhapril743@gmail.com
Residence: Cottage, Mapou, Mauritius.
Foreign languages and computer skills
Russian: Native.
English: Fluent.
French: Basic, studying in process.
Computer skill level: Confident user
Additional information
Holder of Mauritian driving licence (manual).
Attentive and active. I have good mathematical ability, memory and literate Russian speech.
Do not have bad habits.
Leisure activities: Photography and skateboarding.
Education
1) Level of education: Paraprofessional, Diploma
Institution: College of Moscow University of Humanities, Moscow, Russia
Field of study: Tourism
Period of study: September 2009 - June 2012
Study mode: Full-time
2) Level of education: Bachelor degree
Institution: Moscow State University of Tourism Industry, Moscow, Russia
Field of study: Economics in Tourism Industry
Period of study: November 2012 – November 2014
Study mode: Part-time
Stopped studying in Nov 2014 as I went to live in Mauritius. Will resume my studies in this university during the
next 5 years (via Distance Learning) to obtain a bachelor degree. Need to study an additional 1.5 year to
complete my studies.

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03 November 2016 – 11 November 2016
Guest Relations Officer
Shangri-La Le Touessrok Hotel, Mauritius
03 August 2015 - 09 July 2016
Founder and Chief Operating Officer
Tour operator company - Le Concierge Tours Ltd, Mauritius
www.leconciergetours.com
Le Concierge Tours Ltd is a tour operator offering Private Jets, VIP meeting and greeting, Luxury transfers, car rental,
best accommodation, wedding ceremonies and excursions to its clients in Mauritius and Seychelles. Last but not least,
Le Concierge Tours offers an access to 'Royal Orchid' Sunseeker Manhattan 63 - the largest and most luxury yacht
available for charter in Mauritius.
Duties:
1) Staff Management
- Monitor work of employees.
- Document management for each employee (contract of employment, passport copy, annual leaves)
- Organize trainings and meetings with staff.
- Recruitment of staff
- Interviewing potential employee
- Create employment contracts
- Verify attendant list and overtime
- Liaise with employees while terminating their employment
- Apply and organize Occupation Permits for foreign employees.
Experience
Period Title Company
03.11.2016 – 11.11.2016 Guest Relations Officer
Shangri-La Le Touessrok Hotel,
Mauritius
03.08.2015 – 09.07.2016 Founder and Chief Operating Officer Tour operator company
Le Concierge Tours Ltd, Mauritius
03.02. 2015 – 01.08.2015 Founder and Sales Executive
08.12.2014 – 15.01.2015 Freelance guide
Tour operator company
Luxe Voyage, Mauritius
02.07.2012 – 01.08.2014
Senior Manager
of VIP and Exotic Department
Tour operator company
ICS Travel Group, Moscow, Russia
01.04.2012 - 31.05.2012 Internship as a lawyer assistant
April 2012 Secretary – phone operator
Legal Consulting LLC
(Legal advice in all areas of law),
Moscow, Russia
March 2011 &
September 2011
Tourism Exhibition Stand Hostess
Tour operator company
RUSSIAN EXPRESS, Moscow, Russia

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2) IT support of Le Concierge Tours
- Designed logo of Le Concierge Tours
- Created website of Le Concierge Tours
- Established company emails with domain name @leconciergetours.com.
3) Company documents
- Created and updated hotel rates for partners on Le Concierge Tours format.
- Created Transfer, Rental, Excursions and wedding rates sheets for partners on Le Concierge Tours format.
- Designed Proforma Invoice and Voucher for partners on Le Concierge Tours format.
- Formulated five types of standard agreements between Le Concierge Tours & Tour Operator/Travel
Agency/Guest/Hotel.
4) Sales development
- Negotiations with suppliers and partners, managing Agreements with them.
- Finding the ways of advertising and promotion of Le Concierge Tours, including foreign tourism exhibitions and
negotiations with MTPA - Mauritius Tourism Promotion Authority.
- Contacted existing database of foreign partners for collaboration.
- Finding new contacts of foreign TO and TA companies.
5) Tour Packages and Reservations
- Counting public VIP packages, Holiday Deals (group tariff), tours for individual requests.
- Advising to the travel agents by the phone about Mauritius. Advising hotels to their clients.
- Booking of hotels, transfers, excursions, additional services, legal wedding ceremonies in Mauritius.
- Issuing vouchers and travel documents.
- Preparing package of documents for client’s arrival.
- Organizing transfers, drivers, guides, excursions and etc.
6) Media work
- Creating websites.
- Designing and printing of Brochures, Business cards.
- Creating and ordering Souvenirs and Uniform, signatures by Le Concierge Tours.
- Designing and ordering Wall banners and X-banners.
- Organizing of building of stand in exhibition centre in ATM2016 in Dubai 25-28 April2016.
- Organizing of visas, tickets, accommodation, and planning of meetings in Dubai during ATM 2016 international
tourism exhibition.
7) Participation in projects of General Director
- Brands’ Shop in Mauritius
- Visas for General Director or his colleagues, friends.
- Writing of project for Pleasure Craft License for Luxury Yachts and applying to Ministry of Tourism.
- Applying for Bus license to National Transport Authority.
- Participation in any other projects, if needed.
- To be ready to fly abroad of Mauritius for meetings and negotiations with business partners, if needful.

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03 February 2015 - 01 August 2015
Founder and Sales Executive
Tour operator company Le Concierge Tours Ltd, Mauritius
www.leconciergetours.com
Duties: Established company Le Concierge Tours as the tourism department of Creative Car Rental Ltd (except
registration of company and license, this was made by other people).
- created the VIP tour operator company from scratch
- Devised action plans,
- Developed of travel products, PDF presentations about every product
- found foreign employees, learnt how to organize work and occupation permits,
- Designed websites,
- Built a database of around 1000 contacts of travel companies in Russia & Easter Europe
08 December 2014 – 15 January 2015
Freelance guide
Tour operator company Luxe Voyage, Mauritius
www.luxevoyage.mu
Duties:
- Russian-speaking guide for excursions, arrivals and departures.
02 July 2012 - 01 August 2014
Senior Manager of VIP and Exotic Department
Tour operator company ICS Travel Group, Moscow, Russia
www.ics.travel
Duties:
- Senior manager responsible for two destinations: Mauritius and Madagascar.
- Inserting rates for hotels in booking system and counting tour packages to website through booking system.
- Writing and updating of texts to the company website.
- Count tours in booking system.
- Count tours for individual requests.
- Advising to the travel agents by the phone about Mauritius and Madagascar. Advising hotels to their clients.
- Booking of all the services of tour package: air tickets, hotels, transfers, excursions, additional services, legal wedding
ceremonies in Mauritius, issuing insurance.
- Issuing vouchers and travel documents.
- Daily business correspondence with partners.
- Editing texts and choosing photos for pages of Mauritian hotels in seasonal brochures of company ICS Travel Group
for tourism exhibitions in Moscow.
- Meetings with hoteliers, our destination meeting companies and air companies in the office, in restaurants for business
dinners and during tourism exhibitions.
- Organization of FAM trips for travel agencies and accompaniment them in the role of tour-leader in Mauritius and
Madagascar.
- Preparing and performing seminars and webinars about Mauritius and Madagascar for travel agents.

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01 April - 31 May 2012
Internship as lawyer assistant
Tour operator company ICS Travel Group, Moscow, Russia
www.ics.travel
April 2012
Secretary – phone operator
Legal Consulting LLC (Legal advice in all areas of law), Moscow, Russia1
Duties:
- Receiving and processing of incoming calls in the HR department.
- Receiving and processing of incoming calls in the department of the Secretariat, and record keeping customers,
outgoing calls to customers.
March and September 2011
Tourism Exhibition Stand Hostess
Tour operator company RUSSIAN EXPRESS, Moscow, Russia
www.r-express.ru
Russian tourism exhibition " ITM- 2011" (12-15 March 2011)
International Tourism Exhibition "Mitt- 2011" (16-19 March 2011)
International Tourism Exhibition "Leisure 2011" (21-24 September 2011)
Duties:
- Work on exhibition stand,
- Inform customers about the company, the selection of advertising materials ,
- Communication with customers, suppliers of travel services, including foreign ones.
- Work in the office at the front desk, inserting the information about the suppliers in the database (22-27 March 2011).