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Balanced Scorecard for the
     agile enterprise
     Asheesh Mehdiratta
        Pitney Bowes
Me?




www.agiletour.org
Enterprise ?




               www.agiletour.org   3
Strategy : GO NORTH !




                    www.agiletour.org   4
Do you know?



                                   ???


      ???
               www.agiletour.org
I Measure !




              Balanced Scorecard


                    www.agiletour.org
Hmm… are you sure ?




                 www.agiletour.org
Constant ?




             www.agiletour.org
New kid ?




            www.agiletour.org
What’s Your Frequency?



Business                                User
Value                                   Orientation



Operational                             Future
Excellence                              Orientation



           Agile Balanced Scorecard
                    www.agiletour.org          10
Business Value



Major releases per quarter

Features per release

Product Backlog burndown

Technical Debt burndown

Product flexibility
                      www.agiletour.org   11
User Orientation



Net promoter score

# Service calls

Service calls cycle time

Customer Survey response%

#Defects reported (Live/Beta)
                     www.agiletour.org   12
Operational Excellence



#Features/developer/release

#Projects completed +/-2 sprint

# Field issue resolution ~30 days~

% Tests passing / daily builds

Cycle time & waste removed
                     www.agiletour.org   13
Future Orientation



Employee engagement score

# New Competency/employee

# Training hours/employee

# Cross functional teams


                     www.agiletour.org   14
and some simple scores…



#Roles ^ # Rules

Time to Value

New Partnerships

Customer driven innovations


                    www.agiletour.org   15
www.agiletour.org
Email: asheesh.mehdiratta@gmail.com
Blog: http://agilejourneys.blogspot.com
Twitter: @amehdiratta
Skype: amehdiratta
Credits
Esther Derby and Mike Cohn


Photo credits:
Sonicstate.com
soundexchange2.com
creditrepairentourage.com
freecircuitdiagrams4u.blogspot.com
chart-magic.com
karisburton.wordpress.com
getodd.com
Tutorialspoint.com




05/11/10                             www.agiletour.org

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