1. JAVIER HAROS
EDUCATION
2000
Seeking a position with a company which will require me to utilize
my skills, abilities and experience to ensure the company’s success.
2015
2014
SOUTHW ESTER N COLLEGE, CHULAVISTA
Computer Science
Comptia A+ Certification
Cisco CCRT Certification
Dell, HP, Lenovo, Lexmark, IBM Server,
Cisco Telepresenceand Tandberg,
Weights and Measures Certifications
CONTACT
7220 Trade Street #101
San Diego, CA 92121
619-746-5615
LANGUAGES
Bilingual ENGLISH & SPANISH
javierharos@gmail.com
2000
WORK EXPERIENCE
Field System Analyst, CompuCom System Inc.,
COMPUTER SKILLS
Perform installations, configurations, upgrades,
maintenance, and troubleshooting for hardware
and software
Staging up and rebuilding desktop machines,
laptops, and servers
Solid understanding of TCP/IP, networking
Present
Performs service, repair and/or installation of company product(s)
including system hardware, software, and PC’s. Provides technical
support to customers on operational or maintenance aspects of
system equipment. Serves as customer contact on technical and
service related problems. Diagnoses mechanical, hardware, software
and systems failures,usingestablishedprocedures. Determines most
cost effective repair/resolution to minimize customer downtime. May
involve use of problem management databases and help desk system.
protocols and services such as: TFTP, FTP, DHCP,
DNS
RJ45 terminations, and drops, etc. Tracing cable
using tone and probe equipment.
Tracing cable using tone and probe equipment.
Proficient in LAN, WAN, Wi-Fi, Access Points,
Router, Switch and Network installation and
configuration
Server hardware experience
10 + years’ experience in the IT Technology Field
Experienced in Windows Administration, Active
directory, exchange server 2003/2007/2012.
Experience providing IT assistance in peer-to-
peer file sharing remote desktop connectivity
and other applications.
Responsabilities
Represents CompuCom in a professional and businesslike manner
and communicates effectively with customers and associates
Interacts with customer responding to technical questions or
requests for information
Processes timely and accurate information to ensure compliance
with warranty requirements of vendors
Maintains the highest level of customer satisfaction by resolving
all tangible problems and concerns
Escalates problems and issues to a higher level of support. This
includes service that exceeds response time, repair time, lack of
parts, or anyother issue that could impact customer satisfaction
Primarilyprovides Tier 1 & 2 level support; occasionally performs
Tier 3 level support
Performs general maintenance tasks,troubleshoots, and prepares
computer systems and peripheral equipment
Performs basic computer hardware and software installations