Customer Service presentation to client for tele-seminar

1. A Customer Complaint is a Hidden Gift The Strategy Guy

4. Pulse Check

7. I Have a Complaint for You

8. Case Study - Facts

9. Case Study - Facts

14. Peak Experiences “ there are moments of ecstasy which cannot be bought, cannot be guaranteed, cannot even be sought… … but one can set-up the conditions so that peak experiences are more likely, or one can perversely set up the conditions so that they are less likely” Abraham Maslow

15. What should you measure?

17. Feedback & Tools

18. Pulse Check

19. Remaining Questions

20. Twitter; @strategyguy E-mail; [email_address] Blog; http://thestrategyguysite.com/ LinkedIn; http://www.linkedin.com/in/jcduarte