A presentation from Jisc's stakeholder strategic update for Scotland, 8 December 2021

1. Stakeholder
strategic update:
Scotland
8 December 2021

2. Welcome

3. Agenda
10:20 A view of the last twelve months Professor Paul Boyle, vice chancellor of Swansea University
and Jisc chair
10:30 Nation specific highlights Jason Miles-Campbell, head of Jisc Scotland
10:35 A look ahead Heidi Fraser-Krauss, chief executive officer, Jisc
10:55 Finance update Nicola Arnold, chief financial officer, Jisc
11:05 Question and answer session or break
11:25 Sector updates:
Further education and skills (FES) Robin Ghurbhurun, managing director, further education,
skills and member support (FE and HE)
HE/Research update Liam Earney, managing director HE and research, and
executive director of digital resources
11:45 Question and answer session
12:30 Close

4. A view of the last twelve
months
Paul Boyle, chair, Jisc

5. Welcome and introduction
5 A view of the last twelve months

6. Jisc leadership
Professor
David Maguire
Dr Paul Feldman Heidi Fraser-Krauss
6 A view of the last twelve months

7. Key achievements
7 A view of the last twelve months

8. Satisfy members and funders
Maintained our core grant funding with funder relationships going from
strength to strength as we increased interactions around their digital and
data agendas, including:
acting as strategic partner in the
Welsh Government’s post-16
Covid-19 resilience plan
Producing a blended learning study with
the Higher Education Funding Council
for Wales (HEFCW) and Universities Wales
helping to inform the
Scottish Funding Council’s
(SFC) digital vision for
the FE and HE sector
Working with the Department for Education (DfE) in
England to promote our offer to FE; and with the
Office for Students (OfS) in the production of Gravity
Assist a report on the shift toward digital teaching and
learning in English FE since the start of the pandemic.
8 A view of the last twelve months

9. 9 A view of the last twelve months

10. Satisfy members and funders
Net Promoter
Score (NPS) at
41+
for FE
Net Promoter
Score (NPS) at
25+
for HE
customer
satisfaction scores
91%
customer
satisfaction scores
86%
10 A view of the last twelve months

11. The Janet Network
18m
users
600+
direct peerings
334
petabytes carried
99.9%
uptime
11 A view of the last twelve months

12. Cyber security
“Ransomware attack: how one college
pulled together to rebuild and recover”
“It helped that we had asked the Jisc
cyber security team to provide data
analysis of the attack and their
recommendations backed up what we
were saying. Their support throughout
was outstanding ”
Simon Hewitt, principal, Dundee & Angus
College
12 A view of the last twelve months

13. Top 5 themes
1. Cyber security
“Making sure our data is as
secure as it can be”
2. Technology enhanced learning
“Exciting use of digital learning that is engaging,
eg gamification”
3. Digital strategy “Ensuring staff are confident to deliver digitally”
4. Staff and student capability “How we support the workforce of the future in terms of their
skills”
5. Learning spaces/campus
“Looking into implementing virtual learning”
13 Further education and skills

14. Cyber security
56%
increase in security
incidents raised
100%
resolved within SLA
commitments
16 questions
We created a checklist of what
you need to ask to assess your
cyber security posture
800
Foundation DDOS attacks
against our members mitigated
14 A view of the last twelve months

15. Open Access
£8m
from transitional
agreements
50
open access
agreements
Covering
60%
UK research output
20%
increase in active API
users on Sherpa
compared to only
20%
globally
Rising to
80%
with Elsevier
15 A view of the last twelve months

16. Student services
2.3m
Visitors to prospects
website every month
Hedd closed down
85
UK websites selling
fake degrees
15,000
Visitors to the Luminate website every month
16 A view of the last twelve months

17. Data and analytics
Over
24,000
uses of the Heidi plus
service
88%
Of UK HEIs are using
online surveys
27,000
learners took part in Digital experience insights survey
17 A view of the last twelve months

18. Member engagement
Delivered
169
virtual events for nearly
14,000
delegates.
110
training workshops
delivered for
1250
participants
1519
engagements with
members by account
managers
18 Jisc briefing for Research England

19. Tackling digital poverty
19 A view of the last twelve months

20. Looking ahead
• Cyber security
• Future of Janet/Supporting 5G
• Managed services
• Importance of data
• Supporting academic integrity
• AI
• Carbon footprint and sustainability
20 A view of the last twelve months

21. Further resources
21 A view of the last twelve months

22. Scotland highlights
Jason Miles-Campbell, head of Jisc Scotland

23. A look ahead
Heidi Fraser-Krauss, chief executive officer, Jisc

24. Finance update
Nicola Arnold, chief financial officer, Jisc

25. Finance
Unrestricted funds
2021
£’000
Restricted funds
2021
£’000
Total funds
2021
£’000
Total funds
2020
£’000
Donations and grants 48,090 22,938 71,028 67,782
Value of HECSU assets on merger - - - 7,288
Income from charitable activities 105,681 229 105,910 91,936
Income from other activities 18,666 145 18,811 17,342
Income 172,437 23,312 195,749 184,348
Charitable activities 174,054 17,455 191,509 177,448
Non-charitable activities 5,909 2 5,911 4,882
Expenditure 179,963 17,457 197,420 182,330
Net (expenditure)/income excl pensions (7,526) 5,855 (1,671) 2,018
Unrealised gains/(losses) 12,386 - 12,386 (1,988)
Exceptional item 20,929 - 20,929 -
Movement in pensions provision 21 - 21 7,785
Net income/(expenditure) 25,810 5,855 31,665 7,815
25

26. Finance
36%
38%
20%
7%
Grants from UK
funding bodies
Digital resources
licensing income
Other income
HE and FE
subscription
income
42%
38%
5%
8%
4%
3% e-infrastructure
Digital resources
licensing
Digital resources
other
Data &
technology
Marketing and
comms
Other
expenditure

27. Further education and skills
(FES) update
Robin Ghurbhurun, managing director,
further education, skills and member
support (FE and HE)

28. 2020/21 Achievements: Satisfy members
• Performed very strongly against KPIs - highest ever scores for Customer
Satisfaction, Net Promotion, Familiarity and Alignment
• Members increased purchases by 55% on additional valued products and services
• Increased awareness and utilisation of core FE products and services to 95%-100%
• Members don’t just ‘agree’ we’re performing well, they strongly do so
• FES strategy aligns strongly with members’ priorities; we’re aiming to do what’s
needed by them
• Members are seeking our support, notably advice, guidance, training and CPD
• Very positive perceptions of our principles i.e. trust, responsiveness, positive
impact and innovation
FE
28 Further education and skills

29. 2020/21 Achievements: Satisfy funders
1. Maintained our core grant funding with funder relationships
2. Increased engagement with DFE on supporting members with remote learning,
college collaboration and quality standards
3. Supported the Scottish Funding Council’s review of Tertiary Education including a
commitment to the creation of a national digital consultancy service for
senior leaders and to draft standards for online and blended learning
4. Increased additional funding from Welsh Government to support post-16 sector
in responding to Covid-19 and embedding digital and blended learning approaches
5. Further to the Department for the Economy Northern Ireland’s Resilience Project,
we moved to ongoing resilient provision, ensuring NI's colleges can rely on the
connectivity underpinning digital learning, particularly in the pandemic context
FE
29 Further education and skills

30. KPI trends
FE
Further education members
FY CSAT NPS Familiarity Alignment
2020/21 91% +41 90% 80%
2018/19 89% +18 86% 73%
2016/17 80% +7 82% 63%
2015/16 79% -18 83% -
Change since
last survey
Average 85% +12 85% 72%
*Prior to 2020/21 CSAT/alignment was only asked of those ‘very or fairly familiar’ with Jisc. This year the questions were asked of all
respondents to provide a more representative view of perceptions. Rebasing to the former method results in 93% CSAT and 83%
alignment for FE.
30 Further education and skills

31. Engagement
FE
Further education members
Type Jan-Mar 20 Jan-Mar 21 Change
GFE 304 1,019 235%
SFE 47 132 181%
ISC 22 71 228%
SFC 44 189 330%
Academy Trust 5 54 908%
Total 422 1465 247%
GFE – General Further Education College, SFE – Specialist Further Education College,
ISC – Independent Specialist College, SFC – Sixth Form College,
Academy Trust – Academy which was a former Sixth Form College
31 Further education and skills

32. Perceptions of Jisc
FE
All England Wales Scotland
Northern
Ireland
Tech Library
A thought leader* 75% 73% 78% 100% 71% 71% 78%
A trusted partner 95% 95% 93% 100% 100% 96% 95%
Highly responsive 86% 86% 89% 83% 86% 89% 90%
A force for good 92% 91% 93% 100% 100% 95% 92%
Making a positive
impact on
education
89% 89% 85% 100% 100% 89% 94%
Innovative 85% 84% 89% 100% 71% 81% 93%
*Thought leader question: To what extent do you agree Jisc helps push the boundaries and inspires your organisation in using technology
to support its activities? (terminology used in Jisc Strategy)
32 Further education and skills

33. Looking ahead
FE
• Consolidate – strong foundation
• Increase investment in value for money services and resources
• Increased innovation through co-designed solutions with members
• Continually improving the quality of product and service delivery with more focused routes to access
• Improve relationship management through increased regular personal meetings with senior leaders and
sharing what others are doing in similar spaces
• Improve speed and agility of responsiveness to challenges/needs through improved understanding of
the sector
• Increase Thought Leadership output focused on Industry/Education 4.0, Climate Change and Digital/Data
Poverty co-authored with the sector, industry and international partners
• Increase engagement with Funders, Ofqual, Ofsted, Estyn and Education Scotland on setting standards
and best practice for online learning. Members will be supported through the launch of our Digital Elevation
Model signposting to best practice
33 Further education and skills

34. What’s your top digital priority?
FE Leaders poll, AoC Annual Conference 2021
34 Further education and skills

35. Top 5 themes
1. Cyber security
“Making sure our data is as
secure as it can be”
2. Technology enhanced learning
“Exciting use of digital learning that is engaging,
eg gamification”
3. Digital strategy “Ensuring staff are confident to deliver digitally”
4. Staff and student capability “How we support the workforce of the future in terms of their
skills”
5. Learning spaces/campus
“Integrating live VLE engagement dashboards into the working
practices of the SLT, Heads of Schools and Members of Faculty”
35 Further education and skills

36. Higher education and research
update
Liam Earney, managing director HE and
research, and executive director of digital
resources

37. 2020/21: Working with our members
HE
1. Supported our members through the pandemic across connectivity, cybersecurity,
digital content, advice & guidance and thought leadership
2. Continued to deliver the critical programme to upgrade and rearchitect access to
Janet across the UK – with three regions now complete
3. Supported our members against cyber threats as they increase in volume and
complexity
4. Saved members an additional £7million on the cost of digital content during Covid
and continued to push the transition to open access and research
5. Developed and launched new services in consultancy, employability, cloud and
international with increased takeup of existing services such as TNE Licensing,
Building Digital Capability and Digital Experience Insights
6. Launched new strategies in HE and Research & Innovation to accelerate the digital
agenda and align our activities with the priorities and ambitions of our members
37 Insert footer

38. 2020/21: Working with our funders
HE
1. Maintained our core grant funding and strengthened our relationships across our
funders with an increasing number of focused activities
2. Work with HEFCW on learner analytics and business intelligence
3. Worked with Scottish Funding Council to inform their digital vision across FE and
HE
4. Worked with OfS in production of Gravity Assist with recommendations embedded
in our HE strategy
5. Worked with Research England to provide data dashboards for Knowledge
Exchange Framework
6. Continued to support Research England's push for full and immediate open
access
7. Working with UKRI to provide services to UK publicly funded research
establishments
38

39. Looking ahead
1. Broaden and deepen our collaboration and engagement
2. Galvanise our product development and delivery in support of our strategies
for higher education, research and innovation
3. Invest in our cybersecurity capability
4. Support digital transformation, recognising the diverse of capability across HE, with
a focus on student experience, assessment, connectivity and leadership
5. Continue to upgrade and re-architect the Janet Network
6. Focus on achieving our target of 95% of UKRI funded research being open access
by the end of 2022 and activity to support improvements in research culture
7. Enhance our financial sustainability through provision of new products and services
for members and customers
8. Strengthen our activity to address challenges such as net zero, digital and data
poverty, recognising Jisc's ability to act across all of our sectors
39
HE

40. Questions and discussion
1. What are your key priorities in the next 12 months?
2. Where could and should Jisc be prioritising its activities?
3. Where can Jisc improve its support for you?
40
HE

41. Question and answer session

42. Thank you