Millennials are often characterized as lacking loyalty – providing an additional challenge to retaining them to your organization. But here’s more to this story - when needs are met, millennials can be the key to the baby boom retirement wave some facilities management companies are facing. Learn how facilities management companies are able to earn loyalty from young professionals, visit: http://www.us.jll.com/FM-Millennials

1. The future of facilities management:
Winning the loyalty of millennials
Facilities Management

2. 1
What is a millennial?
- Millennials are the demographic cohort following Generation X (1965-1980).
- Researchers and commentators use birth years ranging from the early 1980s to the
early 2000s.
- Millennials are highly-educated, confident, demanding, goal oriented, burdened by
debt, and technologically savvy.
- They like immediate and timely recognition and dislike micromanagement.
- Millennials are the most racially and ethnically diverse generation (Pew Research).
- Being a good parent is one of their top priorities in life (Pew Research).
- By 2014, millennials are expected to make up 47% of the workforce.

3. 2
Myths about millennial loyalty
– Millennials will job-hop whenever new opportunities arise
– Millennials like to sample different employers for a year or
two, then move on to try something else

4. 3
JLL’s independent research study
JLL commissioned an
independent study in
March, 2014, probing the
views of more than 200
millennials. Of those
surveyed, 50% hold
professional jobs, and
50% are still in college.
Percent
professionally
employed
50 Percent
still in college
50
Millennials ages 21-34

5. 4
Our research shows that millennials are loyal when
They are part of a larger organization
They feel like they can grow
They have opportunities to try new roles

6. 5
Hierarchy of millennials’ career fulfillment
Creating Change
Making a difference in the
world; using innovation
Travel &
Other Perks
Challenge
A job where you are challenged and constantly learning
Growth
There are opportunities to progress and further my career
Ways of Working
An enjoyable, rewarding place to go to work everyday
Salary
Financial stability
Securing a Job & Job Security
In the workforce and not in danger of losing your job

7. 6
Millennials need challenge
where they are stimulated and constantly learning
A challenging job means:
– working in an innovative field
– having access to cutting edge technology systems

8. 7
Millennials need growth
where there are opportunities to progress and further their careers
A job that provides growth and personal development means:
– the ability to rise to the highest level of the organization
– the ability to be challenged and learn new things on a day to day basis

9. 8
Millennials need options for ways of working
where they can do their work whichever way they prefer
A job that provides positive ways of working means:
– experiencing autonomy
– interacting with a diverse group of people – clients and
co-workers
– innovating and effecting change in the organization

10. 9
Loyalty is not an issue if these needs are met.Loyalty is not an issue if these needs are met.
Survey question to millennial professionals: What are the
main reasons that make you satisfied in your job role?
“I have a lot of freedom, am well
compensated, get to travel a lot,
manage projects and processes.”
“I am challenged with problems to
work on and my employer is
investing in my growth.”
“I have a lot of decision making
power and my management
allows me to deal with clients
directly. I have my own team.”
“That fact that everyday is
something different and the day
goes by fast.”

11. COPYRIGHT © JONES LANG LASALLE IP, INC. 2014
>> Click here to learn more about retaining millennials and
creating a workplace that encourages employee loyalty by
downloading: Millennial interest in facilities management:
winning the loyalty of young professionals who want
meaningful career