"The performance begins long before the show starts"-a presentation for Globe Theatre A presentation I did for the amazing crowd at Globe Theatre, they were awesome!! A lot of chocolate and lottery tickets given away (that means they were asking lots of questions). To sum up the five points of customer service: 1. Smile 2. Use reciprocity 3. It’s always the little things 4. No one loves a company 5. Create ‘wow’ moments Have you made someone feel awesome today?