GlassHouse is an IT services company that helps clients transform their IT organizations from a technology focus to a business focus. It provides services including managing clients' data centers, cloud services, workspace services, security services, and full IT lifecycle management. GlassHouse aims to link technology initiatives to business priorities and challenges clients face in areas like security, budget constraints, and regulatory compliance.

1. Company Overview
J.R. Criner, Senior Account Executive
January , 2013

2. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
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About GlassHouse
“The trusted advisor that transforms IT from a technology focus
to a business focused Service Provider”

3. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
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Enabling Transformation
From Technology to Business Focus
SECURITY
Ensure comprehensive security
regardless of where applications &
resources reside
WORKSPACE
User empowerment delivering
intuitive, dynamic, personalized
solutions
CLOUD
Transform cloud offerings from
horizontal IT capacity to vertical
business capability
DATA CENTER
Evolution to agile, secure service
hub delivering on-demand & elastic
services with scalability to meet
business goals

4. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
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Linking Technology and Business Priorities
Analytics & Business Intelligence
IT Management
Collaboration/Workflow Mobile Technologies
Cloud (SaaS, IaaS, PaaS)
Security
Legacy Modernization
CRM
ERP Applications
Virtualization
TECHNOLOGY INITIATIVES

5. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
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Linking Technology and Business Priorities
Analytics & Business Intelligence
IT Management
Collaboration/Workflow Mobile Technologies
Cloud (SaaS, IaaS, PaaS)
Security
Legacy Modernization
CRM
ERP Applications
Virtualization
TECHNOLOGY INITIATIVES
• Analytics & Business Intelligence
• Mobile Technologies
• Cloud (SaaS, IaaS, PaaS)
• Collaboration/Workflow
• Legacy Modernization
• IT Management
• CRM
• ERP Applications
• Security
• Virtualization
BUSINESS DRIVERS
• Increasing Growth
• Attracting/Retaining Customers
• Reducing Enterprise Costs
• New Products & Services
• Delivering Operational Results
• Improving Efficiency
• Improving Profitability
• Attracting/Retaining Staff
• Improving Sales Effectiveness
• Expanding Into New Markets

6. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
RESPONSIBILITIES
PRESSURES
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Challenges of Transformation to
Business Services Provider
Highly Automated
Infrastructure
Anywhere, Anytime,
Any Device Access
On-Demand Delivery
of IT Services
Security
Applications &
Services Portability
Budget
Constraints
Regulatory Compliance
Technology
Confusion
Time to market
pressures
Intensifying Data
Security Threats

7. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
RESPONSIBILITIES
PRESSURES
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Challenges of Transformation to
Business Services Provider
Highly Automated
Infrastructure
Anywhere, Anytime,
Any Device Access
On-Demand Delivery
of IT Services
Security
Applications &
Services Portability
Budget
Constraints
Regulatory Compliance
Technology
Confusion
Time to market
pressures
Intensifying Data
Security Threats
TECHNOLOGY
PRIORITIES
BUSINESS
PRIORITIES

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PORTFOLIO
• Innovation
• Scalability
• Cost Control
• Information Security
• Agility and Speed
• Compliance
• Empowered Users
BENEFITS
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• Innovation
• Scalability
• Cost Control
• Info Security
• Agility & Speed
• Compliance
• Empowered Users
BENEFITS
DIFFERENTIATORS
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• Vendor Independent
Objectivity
• Process, Policy & People
(Not Just Technology)
• Multi-Vendor Heterogeneous
Expertise
• End-To-End Responsibility
(Plan, Deploy, Manage)

10. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Sample GlassHouse Clients
FINANCIAL
SERVICES
HEALTHCARE GOVERNMENT TELECOM TECHNOLOGY OTHER
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11. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
• On-demand & elastic services
• Data Center Strategy and Migration Planning
• Support shift to cloud, integrated with existing applications
• Transform data centers into pools of resources that can be
dynamically allocated
• Enable shift towards software-defined data center
Data Center Services
Transformation to Software Defined Data Center
Software Defined Data Center
• Agility, speed and increased efficiency
• Improved time to productivity - applications quickly
and transparently provisioned & scaled
Business Value
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12. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Data Center Services
Client Example: Santander
• 31% asset utilization
across storage
architecture
• Limited Disaster Recovery
& Business Continuity
Planning (BCP)
• Extensive duplication of
software, hardware and
resources
• High workloads,
inconsistent technology,
no economies of scale
Physical audit, data profiling,
analysis of growth, data
usage & asset utilization to
drive:
• Storage classes of service
• Key Performance Indicator
definitions
• Streamlined processes
• Consolidation of 4 data
centers into 2 and of
storage arrays
• Implementation of VMAX,
3PAR Storage; migration
from DMX to VMAX
• 1,000 P2V, P2P or V2V
migrations
• Overall cost savings of
over $8M (£5m)
• Reduced OPEX
• Improved time to market
for services (to <12
hours)
• Reduced risks through
enhanced resilience and
recoverability capabilities
• 50% reduction of
environmental footprint
• Increased utilization
• KPIs enabling
measurement of SLA
performance
BUSINESS PROBLEM GLASSHOUSE SOLUTION BUSINESS VALUE
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13. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Cloud Services
Current Challenges With Cloud Deployments
• Focused on IT capacity
• Limited user acceptance
• Obsolete & ineffective business
processes
• Not all applications suitable for
cloud
• User cost, innovation, flexibility
expectations not met
• User provisioning without charge
backs, modified authority
definitions & decommissioning
controls
• Legacy organization, process
and policies not updated to meet
cloud service model
Why clouds fail:
Initial cloud deployments:
• Total cost benefits often not realized
• Security, network impact concerns
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14. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Cloud Services
Transformation to Effective Business Capabilities
Transformation of clouds to effective business platforms
– From horizontal IT capacity to vertical business capability offerings
– Maintaining security, data integrity and compliance
– Addressing organizational, process and policies to optimize for cloud
• Build foundation for hyper-hybrid cloud
– Coordinated orchestration
– Rapid and transparent provisioning
– Predictable pricing and TCO
– On-demand resources
– Elastic scalability
– Self-service catalogs
• Predictable TCO
• Focused on business outcomes, value, assurance & service
• Optimize initial cloud deployments
• Extend and enhance legacy system investments
Business Value
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Cloud Services
Client Example: Cable and Wireless
• Need for expanded IT
service offerings and more
efficient service model
• Need to retain existing
customers and attract new
customers
• New process models and
supporting tools
• Target service delivery
model and supporting
processes
• Customer service portal
requirements and
integration with supporting
tools
• Supported the
implementation, testing,
training and
acceptance of processes
into operations
• Accelerated time-to-
market of cloud service
offerings
• Enhanced risk mitigation
and management
• Improved service levels
and enhanced ability to
meet SLAs
BUSINESS PROBLEM GLASSHOUSE SOLUTION BUSINESS VALUE
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16. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Workspace Services
Transformation to User Optimized Services
User empowerment delivering intuitive, personalized solutions
GlassHouse manages the transformation process:
• Transparent transitions to new OS’
• Bring-Your-Own-Device (BYOD) strategies, policies and services
• Desktop virtualization to enhance user services, mobility and access while
maintaining control
• Policies to authenticate users; control data, applications & devices
• Policies and profiles tied to specific users and scenarios
• Improved productivity
• Reliability, security, performance and maintainability
• Ensuring every user is hyper-productive, available and engaged
Business Value
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17. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Workspace Services
Client Example: COLT
• Inefficient and costly ‘thick
client’ delivery of software
to workstations
• Methodology inhibited new
market-ready products
and services
• Business case, profiling
and assessment
• Enterprise roll-out of
6,500 virtual desktops
• Desktop upgrade from
physical Windows XP to
W7 virtual desktop
• VMware View, Microsoft &
RES workspace
implementations
• Self Service VDI migration
• Overall cost savings of
€1.57M over 4 years
• Reduced 3rd party
desktop costs €600,000
annually
• Reduced CAPEX on
laptops and desktops
• Faster provisioning of
devices and applications
• Reduced device
downtime, support calls
• Reduced number/cost of
stolen or lost laptops
BUSINESS PROBLEM GLASSHOUSE SOLUTION BUSINESS VALUE
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18. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Security Services
Challenges
Security must evolve to support software-defined
data centers and cloud deployments
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Hybrid cloud security issues :
• Lack of data redundancy
• Compliance
• Policies must shift from
hardware attributes to logical
and context-based attributes
• Flexibility of security policy
enforcement across software,
hardware, virtual and cloud
• SLAs
• Risk management
• Security management
• Ensure appropriate security controls
automatically remain in place

19. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Security Services
Transformation to Integrated Security Controls
GlassHouse provides comprehensive security offerings,
integrated with Data Center, Workspace and Cloud initiatives
• Security assessments
• Audit remediation
• Security architecture
• Program design
• Governance
• Reduce business risks from security threats
• Reduce risk of noncompliance
• Reduce cost of compliance/security
Business Value
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• Privacy and compliance mechanisms:
– PCI, SOX, GLB, ISO, CPNI, FFIEC,
FISMA, DIACAP
– Privacy legislation
• Certifications include CISA, CISSP, CISM,
CRISC, CCSK, CSSA, SANS/GIAC

20. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Managed Services
Transformation to Full IT Lifecycle Management
No loss of control “Contract to Innovate”
Management of client assets…in client data center:
• Reduce utility IT costs to enable
investment and innovation
• Cost control and predictability
• On-demand, immediate availability of
current skills
Business Value
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• Staff reutilization
• Best practices
• Efficiency
• Managed Storage
• Managed Backup
• Managed Servers
• Managed Database

21. © 2001-2013 GlassHouse Technologies, Inc. This material may not be reprinted or redistributed without the express written consent of GlassHouse Technologies, Inc.
Managed Services
Client Example: JMFE
• Manual operations, lacking
automation
• Inefficient operations
• Needed resources to focus
on their core business
instead of routine
processes
• Migration to more powerful
(vMax) network storage
consolidating workloads
with smaller footprint
• Backup & storage
managed services
• Reduced costs associated
with down time
• Enhanced Optics reporting
enabling successful SAS
70 audit
• Risks mitigated through
implementation of
standardized procedures
• Standard services and
operating procedures at
predictable costs
• Resources freed to focus
on core business
BUSINESS PROBLEM GLASSHOUSE SOLUTION BUSINESS VALUE
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22. Thank You
The trusted advisor transforming IT from a technology
focus to a business focused Service Provider