A 10 Minute Briefing

A 10 Minute Briefing Early Dispute Resolution Initiatives Press the space bar to move through the slides at your own speed.

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Contents

Summary ,[object Object],Which will affect your organisation – ,[object Object],[object Object],[object Object],[object Object],It can start for any number of real or imagined causes and will affect staff personally and in their capacity to work. ,[object Object],[object Object]

[object Object],As we will demonstrate later, in times of financial restraint, investment in skills which will improve efficiency and reduce costs, has to be worthwhile. The evidence suggests the most cost effective way to manage conflict is to train ….. ,[object Object],[object Object],Summary

[object Object],[object Object],[object Object],But whatever the cause, real or imagined, conflict causes stress and if not resolved early, creates the costs of absence or the management of formal grievance or disciplinary procedures. So how big is the problem…………………………………………. Background

[object Object],“ Under current trends, days lost through stress-related illness in 2009 could have reached 13.6m days – more than in 2007 during the 3 day week.” Health & Safety Executive “ About 5 million workers in the UK report feeling “extremely stressed at work”. Scottish Mediation Network “ £300 million was the estimated cost of stress related absences from work to Scottish Employers last year” “ £58,302,969 was the cost of litigation to Scotland’s local authorities and the health service” The Scale of the Problem

[object Object],Legislation has also increased, from three main sources …………… Chartered Institute of Personnel & Development (CIPD) “ Annual cost of stress and stress-related illnesses: estimates range from £5 billion to £12 billion” CIPD & CBI ,[object Object],[object Object],[object Object],The Scale of the Problem

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HSE Civil Court Employment Tribunal ,[object Object],The Legal Implications 2008/2009 Maximum award Average award Unfair Dismissal £76,536 £8,058 Race Discrimination £68,991 £14,566 Sex Discrimination £131,466 £11,263 Disability Discrimination £227,208 £19,523 Age Discrimination £12,124 £3,334

[object Object],[object Object],[object Object],[object Object],“ The third party need not come from outside the organisation but could be an internal mediator .” The Gibbons review of the 2004 Act concluded it was making formal procedures overly complex and costly. So the 2008 Act opened the way for informal, lower cost options, through...…… Employment Act 2008

[object Object],[object Object],[object Object],[object Object],Employment Act 2008

[object Object],[object Object],[object Object],[object Object],CIPD Guide to Mediation

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CIPD 2008 Survey

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],So how does EDR work …………. The survey also suggested that: CIPD 2008 Survey

[object Object],[object Object],Cup of Coffee Manager as Mediator Internal Mediator External Mediator Formal Grievance etc Lawyer Negotiations Tribunal Judgement From a chat over a cup of tea to a full tribunal hearing, as each stage is employed, so all sorts of implications arise. Early Dispute Resolution Cost Time Absence Stress

[object Object],“ Among all employees, 76% have seen conflict lead to a positive outcome, such as better understanding of others (41%) or a better solution to a workplace problem (29%). Global research report by OPP® in association with the CIPD July 2008 This figure rises to 84% and 81% in Brazil and the US – where training (in conflict management) is most common. Belgium and France, where employees experience the least training, also have the lowest incidence of positive outcomes.” “ Our research shows a clear link between training in conflict management and conflict’s impact as a catalyst for positive change. The Effect of Training

[object Object],[object Object],[object Object],[object Object],Creating Culture Shift Formal Processes Informal Mediation Early Informal Resolution Formal Mediation Trained Line Managers Trusted Individuals Structured Networks

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CIPD’s 2008 research showed larger organisations spend up to 350 “man days” a year on disciplinary and grievance cases and tribunal applications. If this equated to 1.25 people, then some of the costs would look like this: Cost Efficiencies

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cost Efficiencies

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Spread People Management Skills Mediation Model – Low G Manage Occasional High Conflict With External Mediators

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Manage Serious Conflicts First Mediation Model – High G Develop “ Man Management” Training Amongst Wide Base of Managers

[object Object],[object Object],Who’s Doing It Already Western Isles Council

Thank You Thank you for taking the time to view this briefing. If you have any questions about the detail of this type of initiative, please let us know through the contact details at the bottom of this page.

A 10 Minute Briefing

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