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Effective Communication 10 2010
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Effective Communication 10 2010
1.
Effective Communication
2.
Communication Defined
3.
The Communication Process
4.
Communication Barriers
5.
Empathic Listening
6.
Facilitative Listening
7.
Be a Committed
Listener
8.
Responding Sticks and
stones may break my bones, but words. . . . can wound forever.
9.
10.
Collaboration
11.
Interpretation/Translation
12.
Customer Service
13.
Customer Service
14.
Thank you for
Listening!
15.
16.
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