Customer success story With Oracle ODA

1. Transports publics fribourgeois Ensures Reliable Public Transportation Services with Engineered Database
Infrastructure
Fribourg, located just 17 miles from the Swiss capital Berne, is an important economic, administrative, and
educational center on the cultural border between German and French Switzerland. Transports publics
fribourgeois (TPF) SA, which is majority-owned by the canton of Fribourg, operates a 940-kilometer
public transportation network within the metropolitan area and its adjacent rural areas. Six transport
companies cover the Fribourg and the Broye regions in the canton of Vaud’s TPF’s Frimobil fare network,
where the same basic fare structure applies to all travel across the region. In 2012, the organization
transported almost 28 million passengers by road and rail.
Oracle Customer: Transports
publics fribourgeois (TPF) SA
Location: Fribourg, Switzerland
Industry: Travel and
Transportation
Employees: 700
Annual Revenue: $100 to $500
Million
Challenges
 Ensure high availability of database applications—such as
route planning, vehicle management, and staff allocation—
to enable efficient and cost-effective public transportation
 Protect database applications from unforeseen downtime
through hardware redundancy between production and test
environments to avoid negative impact on public
transportation—for examples, due to vehicle delays,
customer complaints, or even legal liability
 Establish efficient database support to ensure that potential
issues with business-critical applications are solved
rapidly, before they become apparent to customers
 Optimize use of public budgets by deploying a cost-
effective, integrated database application platform that a
small team of in-house specialists can administer
A word from Transports publics fribourgeois (TPF) SA
 “Our high-availability solution, based on Oracle Database
Appliance will support future business growth, as it provides real
capacity on demand, excellent hardware and software integration, a
complete monitoring interface with plug-ins for various services,
and outstanding overall performance. It is a key tool for us, because
it enables everything, from on-time public transportation and
payroll, to cost-effective service growth.” – Grégoire Ramuz, IT
Manager, Transports publics fribourgeois (TPF) SA

2. Solutions
 Deployed two Oracle Database Appliances—each equipped with four, active, central processing units (CPUs)—in clustered mode
connected via Oracle Active Data Guard—to deliver outstanding performance for the company’s core applications, which ensure every
resource planning aspect, from bus and train scheduling, to staff allocation and payroll
 Improved logistics and service to customers—for example, by increasing public transport frequency during anticipated rush hours—with
high availability of core applications
 Ensured cost-effective operation and maintenance of Oracle Database Appliance through a fully integrated system of software, servers,
storage, and networking with built-in diagnostics and automatic service request logs, enabling the organization to operate its IT
environment with only six employees
 Created the foundation for seamless public service growth with Oracle Database Appliance’s ability to scale up to 20 CPUs on demand by
simply entering a software license key, eliminating the need for hardware upgrades during the entire lifecycle with a pay-as-you-grow
licensing model
 Used Oracle Active Data Guard to establish robust disaster recovery using fully redundant systems that redirect client connections
automatically to the standby system, ensuring 24/7 operations in the case of a production system failure
 Used Oracle Real Application Clusters to minimize downtime by using rolling maintenance procedures that validate patches on test
environments before applying them to the production system, with complete transparency for system administrators
 Enabled faster database application development and testing with 96 gigabytes of random access memory on each cluster node—a key
requirement because public transportation is expected to grow in the booming Fribourg region
 Increased backup capabilities and file sharing between applications by simply connecting Oracle Database Appliance to externally
networked, file-system-based storage systems
 Used Oracle’s best practices as deployment instructions to configure Oracle Database Appliance with few commands, deploying the
solution, including definitions of Internet Protocol addresses, within three hours
 Used the solution’s comprehensive monitoring interface with plug-ins for various third-party service management tools to monitoring the
platform in-house, providing more stringent control over data quality

3. Why Oracle
“Oracle Database Appliance provides the high availability and performance required for our public transportation system and allows us to scale
easily to meet changing business requirements. This way, we limit total cost of ownership, which is an important factor for an organization that
depends on public budgets,” said Grégoire Ramuz, IT manager, Transports publics fribourgeois (TPF) SA.
Implementation Process
“Trivadis’ experts designed the solution according to our requirements and budgets and deployed it on schedule in December 2012. Even though
we monitor the appliance with in-house resources and are pretty self-sufficient, we rely on a certified Oracle partner when it comes to business-
critical deployments,” Ramuz said.
Partner
“Trivadis’ experts designed the solution according to our requirements and budgets and deployed it on schedule in
December 2012. Even though we monitor the appliance with in-house resources and are pretty self-sufficient, we rely on
a certified Oracle partner when it comes to business-critical deployments,” Ramuz said
 Oracle
 Trivadis