The document discusses Softeam's cognitive lab and capabilities with IBM Watson including conversational services. It notes that customer needs are changing with demands for 24/7 quick answers and customized experiences. Chatbots are seen as beneficial for industries like e-commerce, insurance, and healthcare by providing cost savings through 24/7 support, lower email analyzing costs, and higher customer satisfaction without needing to hire more employees.
8. RIGHT BRAIN
AI/Cognitive oriented
LEFT BRAIN
Business rules oriented
EYES
Data capture
HANDS
Bots
CENTRAL NERVOUS SYSTEM
OrchestrationDIGITAL PROCESS
AUTOMATION
Jahia Days
9. IBM & SOFTEAM GROUP
Jahia Days
#1 in Analytics
400 certifications, leader in France
#1 Watson Business Partner
Biggest Watson population in France, IBM labs
connections, shared roadmap
100% coverage of DPA skills
Skills in RPA, OCR, AI/Datascience, Cognitive,
Cloud, data preparation, BI
Assets
RPA Analytics, email analyzer, chatbot,
voicebot
New Belux partnership
Innovation Lab offering deployed in
Luxembourg & Belgium
12. Jahia Days
MAJORITY OF THE BUSINESSES HEARD ABOUT
CHATBOTS FOR THE FIRST TIME BETWEEN 2015 AND
2016.
CUSTOMER NEEDS ARE CHANGING
13. TOP 3
INDUSTRIES WHICH
WILL REAP
THE MAXIMUM
BENEFITS FROM
CHATBOTS
E-COMMERCE
INSURANCE
HEALTHCARE
Source: Chatbot Survey 2017
A RESEARCH STUDY BY MINDBOWSER IN ASSOCIATION WITH 'CHATBOTS JOURNAL'
14. 30 %
60 %
90 %
0 %
INDUSTRIES THAT WILL BENEFIT THE
MOST FROM CHATBOTS
Source: Chatbot Survey 2017
A RESEARCH STUDY BY MINDBOWSER IN ASSOCIATION WITH 'CHATBOTS JOURNAL'
15. 10 0 %
75%
50 %
25%
0 %
BUSINESS FUNCTIONS WHICH WILL
BENEFIT THE MOST FROM CHATBOTS
Customer service function will benefit the most from Chatbots followed by Sales/Marketing and
Order Processing.
Source: Chatbot Survey 2017
A RESEARCH STUDY BY MINDBOWSER IN ASSOCIATION WITH 'CHATBOTS JOURNAL'
16. RESULTS
SAVINGS
• 24/7 CUSTOMER SUPPORT
• EMAIL ANALYZING COSTS DIVIDED BY 10
• MORE TARGETS FOR DIGITAL LABOR
• +0 FTE RECRUITED
• HIGHER CUSTOMER SATISFACTION
'escent - Executive dinner 16
85% 15%
1 M€ / year
SOFTEAM Group is about 1300 people specialized in Finance and Digital.
Escent, consultancy firm specialized in Finance, localized in Luxembourg and Belgium joined the SOFTEAM Group.
The lab is a unique approach in Financial Services to deliver business automation that s mixing AI, robotics and some other topings
RPA can be enhanced with other automation capabilities in order to provide even more value to our customers. It is this combination which we refer to as Digital Labor
In the graphic:
The hands represent the software robots which mimic repetitive application task interactions. This is the core capability of Digital Labor.
The eyes represent data capture. We enhance Digital Labor by automating understanding of unstructured data documents like invoices, claims. This enables RPA to process the data.
The left brain performs tasks that have to do with logic. Here it represents rules based decisions. We enhance Digital Labor by enabling more complex repetitive activities to be automated.
The right brain is said to be more intuitive, thoughtful and subjective. We enhance Digital Labor by understanding unstructured voice, images and textual data automatically. Using these cognitive capabilities to transform unstructured data into information enables RPA to cover more scenarios.
Just as the central nervous system controls the activities of the body, here it represents coordination and orchestration. We enhance Digital labor by cordinating the hands, eyes and both aspects of the brain together to maximize the ability of what Digital Labor can achieve.
To summarize, we are using the term Digital Labor to describe the outcome of extending RPA with these other key pieces of automation. We are able to extend humans with Digital Labor in order help our customers scale their businesses.