James Goodbody is seeking opportunities at a gym or sports facility utilizing his customer service and fitness skills. He has qualifications in lifeguarding, fitness instruction, and personal training. His work history includes roles in customer service, retail, catering, and volunteering. He has a degree in psychology and certificates in employment skills from the Prince's Trust program.

1. James Goodbody
07901 010127
james.goodbody12@bathspa.ac.uk
Profile
I live inBrightonandhave excellentcustomerservice skillsfrompreviousclientfacingrolesinthe voluntary
sector,cateringand withB&Q andDomestic& General.Ihave a strong interestinpersonal fitnessandnowwish
to pursue thisprofessionallybyseekingopportunitiesata gym or sportsand leisure facility.Whilewiththe
Prince'sTrust I chose a placementworkingforFreedomLeisureatWithdeanSportsComplex.Ihave recently
acquireda National Pool LifeguardQualification(NPLQ)andaLevel 2 Certificate inFitnessInstruction.Iam
currentlytakinga Level 3Certificate inPersonal Trainingcourse whichmeansIcan workpart time until 23
December2016 and thenwill be availableforfull time work.
Skills
 Customerservice
 IT/Creative
 Workingindependentlyandaspart of a team
 Reliable andexcellenttimekeeping
 Clientcare focus
 Attentiontodetail
Work History
[January 2016 – December 2016 Voluntary workand training courses –see below]
October 2015 – December2015 CustomerSupport Domestic& General,Brighton
Takinginboundcalls
Advisingcustomersonrepairs
Appointmentsettingforrepairstobe carriedout
Crosssellingand upselling
ProficiencywithITsystems
Strongcommunicationandcustomerservice skills
July 2015 – October 2015 ReplenishmentStaff B&Q, Brighton
Stockingproductsfrom flatbedsandroll cages
Handlingtimber,plasterandironmongery
Answeringcustomerqueries
Organisingthe store andmakingitpresentable
September2013 – December2014 Bartender Bath Rugby Club
Preparingandstockingthe servingarea
Takingordersand servingfoodanddrinks
Interactingwithcustomers,operatingthe till
Workingquicklyandunderpressure
July 2010 – June 2011 General Assistant Bom-Bane’sRestaurant, Brighton
Purchasingproductsandstocking
Takingordersand runningthe bar
Preparingandcookingfood
Servingcustomers
Organisingandfilingreceipts
EnteringexpensedataonExcel spreadsheets
Voluntary Experience
July 2016 Work Placement WithdeanSports Complex,Brighton
Settingup,movingandmaintainingequipment
Workingon the frontdeskand reception
Making sure all areasand facilitiesare keptclean
Experience incatering,sellingfoodanddrink
July 2016 Volunteer Brighton and Hove Organic GardeningGroup
Pulledupovergrownpathandre-laidthe rubbergriddingwith stones
Dug up twogardenbedsand builttworaisedbedstoallow wheelchairuseraccess

2. January 2016 – May 2016 Volunteer Barnardo's, Brighton
Operatingthe till andmanagingsales
Stock rotationaroundthe store
Organisingandlabellingnew products
Steamingdonatedclothes
August 2014 GreenMessenger Reading Festival
Collectingcans,bottlesandrecyclable materials
Providinginformation anddirections
Disassemblingabandonedtentsforre-use
September2010 – June 2012 General Assistant Saint Mary's Church, Brighton
Assistingthe conductof liturgical ceremoniesandmanagingyoungerassistants
Helpingtosetup the church hall forparishevents
Undertakingvariouscateringtasksincludingservingfoodanddrinkandhandlingpayments
September2010 – March 2011 Teaching Assistant Cardinal NewmanCatholic School,Brighton
Providingone-to-one supportto a CzechstudentwithlimitedEnglishinHistoryclasses
Helpinghimtounderstandthe language usedinthe lessonandexplainingtopicsandterms
Assistingthe individual throughthe course andsupervisinghimduringgroupactivities
Education and Training
November– December2016 Personal Training Certificate King AlfredLeisure Centre,Hove
Active IQLevel 3 Certificate inPersonalTraining
November2016 FitnessInstructionCertificate SussexFunctional SkillsCentre,Portslade
Active IQLevel 2 Certificate inFitnessInstruction
October 2016 RLSS LifeguardQualification Brighton SwimmingSchool
RLSS National Pool LifeguardQualification(NPLQ)
May – August 2016 Prince'sTrust City College Brighton
Level 1 Certificate inEmployment,TeamworkandCommunitySkills
September2012 – June 2015 Degree Bath Spa University
BSc (Hons) Psychology2:2
September2010 – June 2012 A levels Cardinal NewmanSixth Form College,Brighton
Psychology(B),Law(C) andGeography(C)
September2008 – June 2010 GCSEs Cardinal NewmanCatholic School,Brighton
10 includingA gradesinEnglish,Maths,Science,History,FrenchandReligiousEducation
Interests
A keeninterestinsportandfitnessactivities,physical fitnessandstaminawithparticularreference togym
training,swimming(GoldandHonoursinthe AmateurSwimmingAssociationChallenge),cyclingand
badminton(Final YearAwardatUniversityBadmintonSociety)
Stronginterestinfilm,cinemaandITcreativity(producedposters,finalpresentationbookletsand
invitationsforthe Prince'sTrustteamprogramme)
References available on request