How to eliminate key person dependency with lean thinking techniques. This is the path to the capacity and capability issues that are too oft bemoaned.

1. A DIFFERENT WAY TO BE
KEY PERSON INDEPENDENT
in a matter of a few months

2. WHAT IS THE PROBLEM?
Key person….
Hard to replace,
Limited capacity,
Difficult to cover?
Yes, then follow these
simple steps…

3. STEP #1
Select the activities that
the whole team should be
able to do and introduce
“The Joy of Standards”

4. STEP #2
Meet daily and share the
work around the team.
Compare capacity with
demand and allocate the
priority work.

5. STEP #3
Answer all work when
someone is absent.
No backlog, no rework
and no chasing = less
work overall (especially
as everyone is covered
when anyone is away).
=-
--
.
..
.
.
..
.

6. STEP #4
Use spare capacity to
teach each other
expertise, until all
work can be shared.

7. YOU WILL THEN BE
KEY PERSON INDEPENDENT
in a matter of a few months