1. JAMES TOWNSEND
33 Town Line Road, RR#1, Lombardy, Ontario K0G 1L0
Phone: (613) 283-9083 Cell: (819) 574-3779 E-mail: james_townsend93@hotmail.com
EDUCATION
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Bishop’sUniversity
Bachelor of Business Administration Marketing Concentration (Class of 2015)
2600 College Street, Sherbrooke, QC J1M 0C8
Tel: (819) 822-9600
St. John CatholicHigh School
Academic Program (Class of 2011)
RR#3, 2066 Scotch Line Road, Perth, ON K7H 3C5
Tel: (613) 267-4724
WORK EXPERIENCE
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The BeerStore December2014 – Present
Manager: Steve McAllister
75 Lombard Street, Smiths Falls, ON K7A 4Y9
Tel: (613) 283-3895
 Customer service
 Responsible beer sales in accordance with the Alcohol and Gaming Commission of Ontario
including ensuring age of majority and refusal of sale to customers under the influence of
an intoxicant
 Beer sales to licensees and use of special occasions permits
 Conflict resolution
 Store security and closing
 Returns management and inventory management
ParksCanada (Rideau Canal) Summer2012 -2014
Smiths Falls, Combined Lock Station, Lock 29a
Manager: Tony Gunn
Beckwith Street, Smiths Falls, ON
Tel: (613) 283-2103
 Operation of Rideau Canal boat locking system
 Customer service
 Conflict resolution

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 Yard and building maintenance
Zellers July 2010 – August2011
Manager: Debbie Dixon
275 Brockville Street, Smiths Falls, ON K7A 4Z6
Tel: (613) 283-5551
 Customer service
 Special duties included bicycle assembly and repair
 Responsible for aisle, shelving and display set-up, and merchandise assembly
 Assist customers with carry-out
 Responsible for cart retrieval and store maintenance
 Store security at closing
Sport X September2008 – December2009
Manager: Greg Earl
Chambers Street, Smiths Falls, ON K7A 2Y2
Tel: (613) 284-1632
 Customer service
 Sales
 Merchandise assembly and display
 Bicycle, snowboard and ski tune-up and repair
 Store maintenance
Mount Pakenham Winter 2005 - 2007
Manager: No longer an employee
577 Ski Hill Road, Pakenham, ON K0A 2X0
Tel: (613) 624-5290
 Teaching assistant to ski instructor in downhill ski school and racing team for children ages
5-10
 Supervision of children during ski class
 Ensuring safety of children of ski runs
 Reporting progress and concerns to parents
 Accompanying children to break and lunch

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VOLUNTEER WORK EXPERIENCE
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Bishop’s University Legacy Fashion Show January-February2015
2600 College Street, Sherbrooke, QC J1M 0C8
Tel: (819) 822-9600
Leadership Certificates
Portland, ON K0G 1V0
Tel: (613) 272-3302
 Model in student fashion show with proceeds going to the Lennoxville Youth Centre
Country Roads Community Health Centre Summer2009 -2010
Manager: Emily Beelen
Student Summer Youth Program
Leadership Certificates
4319 Cove Road, Portland, ON K0G 1V0
Tel: (613) 272-3302
 Plan and implement summer youth program
 Supervision of school-aged children
 Lead activities such as sports, crafts, and field trips
 Conflict management
 Reporting of the days activities to parents
CORE QUALIFICATIONS AND COMPETENCIES
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 CPR
 Smart Serve Ontario
 WHMIS
 Excellent work ethic
 Excellent customer service skills
 Excellent organizational skills
 Excellent interpersonal skills
 Excellent problem-solving skills
 Excellent leadership skills
 Experience with conflict management
 Experience in sales

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