Syracuse University IST 654 Information Systems Analysis

1. HEATHCARE CONSULTING GROUP
JASH MEHTA 1
ASSIGNMENT9: Business Data Mapping, BI Requirements,
Performance metrics (Wellness ActivityTracking System)
JASH MEHTA
GROUP 3
Mentor: KshitijChug
Weekly meeting time (Groupmeeting): Wednesday 3-4pm
Weekly meeting time (Group+ Mentor meeting): Wednesday4-
5pm
Venue: Ice Box, Hinds Hall

2. HEATHCARE CONSULTING GROUP
JASH MEHTA 2
CONTEXT
Healthcareself-insuranceand consultingGroup offer customers with variety of services to our clients.Weencourage
many wellness activities, promote self-management through healthcare Apps and increased patient clinician
interaction. Providing such services requires building an IT infrastructure and systems which can support huge
volume of customers. In this document we havedesigned the usecasediagramand a prototype. The purpose of the
use case diagram in this document is to describe the system from perspective of all stakeholders. The use case
diagrambrings outall therequirements of the system from the viewpointof all thestakeholders.The actor glossary,
use caseglossary,usecasetableand the use casenarrativeareprovided along with the diagramto understand the
diagramin detail.
This document also includes a prototypefor the login,browsingand customer RSVP.
Our company is the only consulting group which uses various technologies so it becomes necessary to remain
competitive in the market. In short the UC and prototype brings out the requirements from the viewpoint of the
stakeholders.
This document describes business data mapping,BI Requirements and Performance Metrics
Business Data Mapping- It is the process of creating new data clusters from existing data clusters. In other words
data mapping is the process of creatingdata element mappings between two distinctdata models .
BI Requirements- Below is the process of BI requirements:
1. Identify the data the users interact with, or would like to interact with. Make sure to
determine the granularity of the data that is needed.
2. Develop a data model to provide the data at the appropriate granularity
3. Determine how the data will be sourced to this data model.
Performance Metrics- A performance metric is that which determines an organization's behavior and
performance. Performance metrics measure an organization's activities and performance.It should supporta
range of stakeholder needs from customers, shareholders to employees.

3. HEATHCARE CONSULTING GROUP
JASH MEHTA 3
Primary Data Clusters
 Name
 Address
 Phone Number
 Email
 Policy Number
 User Name
 Password
 Customer ID number
 Customers registered for wellness activity
 Customers not registered for wellness activity
 Customers registered and not attended for wellness activity
 Total number of customers attended the wellness activity
 Budget for wellness activity
 Time of the activity
 Location of the activity
 Wellness Partner for the activity
 Wellness Partner firmname
 Wellness coach rating
 Wellness firmrating
 Wellness activity rating
 Blood sugar level
 Cholesterol level
 Weight
 Height
 BMI ratio
 Sleep hours
 Stress levels
Composite Data Clusters
 Customer Information
 Registration and Login Information
 Wellness Activity Information (Wellness Activity Plans)
 Wellness Activity Feedback
 Health Information
 Customer Satisfaction and Engagement Rate
 Attendance Information (RSVP count)

4. HEATHCARE CONSULTING GROUP
JASH MEHTA 4
Customer
Information
Login
Information
Wellness
Activity
Information
(Wellness
Activity
Plans)
Wellness
Activity
Feedback
Health
Information
Customer
Satisfaction
and
Engagement
Rate
Attendance
Information
(RSVP count)
Name of the
customer
(i)
Address (i)
Phone
Number
(i)
Email
Address
(i)
Policy
Number
Username (i)
Password (i)
Login
Information
(o)
Customer ID
number
(i)
Customers
registered
(i)
Customers
not
registered
(i)
Customers
registered
and not
attended
(i)
Total
customers
attended
(i)

5. HEATHCARE CONSULTING GROUP
JASH MEHTA 5
Attendance
Information
(RSVP count)
(i) (o)
Budget for
wellness
Activity
(i)
Time of the
activity
(i)
Location of
the activity
(i)
Wellness
Partner for
the activity
(i)
Wellness
Partner firm
name
(i)
Wellness
Activity
Information
(o)
Wellness
coach rating
(i)
Wellness firm
rating
(i)
Wellness
activity rating
(i)
Wellness
Activity
Feedback
(o) (i)
Blood sugar
level
(i)
Cholesterol
level
(i)
Weight (i)
Height (i)
BMI ratio (i)
Sleep hours (i)
Stress levels (i)

6. HEATHCARE CONSULTING GROUP
JASH MEHTA 6
Health
Information
(o) (i)
Customer
Information
(o)
Customer
Satisfaction
and
Engagement
Rate
(o)

7. HEATHCARE CONSULTING GROUP
JASH MEHTA 7
Use Case Business Intelligence Requirements
Registration & Login 1) How many customers areregistered in the
wellness trackingsystem?
2) What arethe age groups of the customers?
3) What arethe geographic location of these
customers?
Request or send medical history 1) What health issues customers face?
2) What arethe health diseases in particular
season of the year?
3) How is the physical fitnessacross different
age groups?
4) How is the mental health across differentage
groups?
View and Register for Wellness Activities 1) Which day of the week most people register
for wellness activities?
2) Which month has most wellness activities?
3) Which geographic location is preferred the
most for wellness activities?
4) What is the registered customers count or
RSVP?
5) Who is the activity’s expert (firm) or
instructor?
Update and send Registration date, time and location 1) What arethe final plansto be sent out to
customers?
2) Who is the most preferred wellness
firm/expert for a particularwellness activity?

8. HEATHCARE CONSULTING GROUP
JASH MEHTA 8
Gather Tracking& Feedback Data 1) How much calories each customer burn every
day?
2) How many customers fill thefeedback form?
3) What is the mean rating of the wellness
activity given by customers?
4) Whatis themean ratingof the instructor given
by customers?
Compile & EvaluateTracker Data 1) What is the enrollment rate of patient per
activity?
2) What is the attendance rate per activity to
determine patient participation?
3) What is the satisfaction ratefrom survey and
feedback forms?
4) What is the patient engagement level from
the Tracker Apps?

9. HEATHCARE CONSULTING GROUP
JASH MEHTA 9
Data Cluster Measurable? BI IT PredictiveAnalysis Feedback Loop Strategic Analysis
Customer
Information
Yes How many
customers are
enrolled in the
wellness tracking
system?
What aretheir
names, addresses,
email,and phone?
The enrollment
department has
web portal and
Apps as a channel
for enrolling new
customers.
Enrollment
department also
have on-site
registration facility
for the customer.
Number of
customers joining
the firm depending
upon the marketing
and sales in the
past
How many
customers are
leavingour
company and
joiningother
companies?
In the enrollment
department
experienced people
must be employed.
Registration and
Login Information
Yes How many
customers login
daily into the
system?
How many new
customers register
into the system?
Verification and
validation for
checking
authenticity of the
users will bedone
in the system.
The process of
loggingin takes
more than 2
seconds.
The process of
registeringdoes not
take more than 3
minutes.
Number of
customers
registeringinto the
wellness tracking
system depending
upon the total
number of
customers enrolled
Due to the IT
system how much
customer base is
increasing?
Employ skilled IT
professional to
build effective
automated system.
Wellness Activity
Information
(Wellness Activity
Plans)
No What is the
location,date and
time for the
wellness activity?
Which firm/ expert
is conductingthis
wellness activity?
Automated
Notifications will be
sent out to the
customers once
system admin clicks
on ‘submit’ button
for final plans.
How many
activities are
conducted per
month and per
year?
Is the information
really useful for the
customer to
convincethem to
register?
Employ skilled IT
professional to
build effective
automated system.

10. HEATHCARE CONSULTING GROUP
JASH MEHTA 10
Wellness Activity
Feedback
Yes How many
customers send the
feedback to the
HCG?
What is the overall
ratingfor the
wellness activity?
HealthcareApps
and websites are
used in order to
send and capture
survey/feedback
forms.
How many
customers get back
to HCG by filling
surveys and
feedback forms?
Are the attributes
in the feedback
form proper?
Employ skilled IT
professional to
build effective
automated system.
Health Information Yes What is the overall
change in the
health metrics of
the customers over
a period of time?
Centralized
databases are
deployed for
storingthe health
parameters of the
customers.
Does the health
metrics improve in
the customers after
joiningthe wellness
programs?
Is the centralized
databasesystem
secure for data
privacy and
protection?
Employ skilled IT
professional to
build effective
automated system.
Employ Legal
professionals to
determine the data
security and privacy
with respect to
laws
Customer
Satisfaction and
Engagement Rate
Yes What is the overall
ratingof the
customers for the
wellness activities?
What is the RSVP
count of the
customers per
wellness activity?
Presence of data
analyticsand data
miningtools in
order to analyze
pastdata to study
customer
satisfaction and
engagement rate.
Is the engagement
and satisfaction
rate increasingor
decreasingover the
period of time?
This determines the
success of wellness
activities.
Employ skilled IT
professional to
build effective
automated system.
Attendance
Information (RSVP
count)
Yes What arethe
patterns of overall
RSVP counts for the
wellness activity?
What is the drop
rate of RSVP count?
Automate the
process of
capturingand
maintaining
attendance by
creatingcentralized
systems between
HCG and wellness
key partners.
Predicthow many
customers attend,
drop, and register
for wellness
activities
consideringthe
pastdata.
With this
information how
can we engage
more customers?
Employ skilled IT
professional to
build effective
automated system.